Agency Nation Radio
Agency Nation is the leading digital publication helping insurance professionals dominate marketing, sales and technology in the modern marketplace. 555774
Episodes
Everyone in insurance talks about growing distribution. But the gap between wanting more producers and actually activating them fast is where agencies lose ground — and talent.
In this episode, Kasey Connors, executive director of the Big “I” Agents Council for Technology (ACT), sits down with Jenn Knight and Niji Sabharwal, the married co-founders who built AgentSync after living through the complexity of insur...
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June 9, 2026 • 20 mins
On this episode of Agency Nation Radio, we meet Jackson Rollo, president of Rollo Insurance in College Station, Texas.
Insurance wasn’t always part of Jackson Rollo’s plan. Growing up around the family business gave him a firsthand look at the industry, but it wasn’t until he stepped into it himself that he discovered what would keep him there: the relationships, the responsibility, and the opportunity to make a...
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May 27, 2026 • 19 mins
On this episode of Agency Nation Radio, we meet Robert Strachan, President of Strachan Novak Insurance in Twinsburg, Ohio.
Despite growing up in an insurance agency family, Robert Strachan was convinced he didn’t want to work on the brokerage side of the business. Instead, he pursued a career with a carrier. Years later, however, he recognized the opportunity to join his father’s agency with the goal of eventually l...
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May 19, 2026 • 22 mins
On this special episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, chats with Amy Zupon, chief executive officer, and Rick Warter, chief customer officer, both from Vertafore, during last month’s Accelerate conference in Las Vegas.
The Accelerate conference is an annual event for independent agents and brokers and Vertafore users to connect, learn, and get a look at what’s ne...
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May 6, 2026 • 15 mins
On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, interviews Luke Bills, president of independent agent distribution at Liberty Mutual.
They discuss the retirement of the Safeco brand and what the shift to a single Liberty Mutual brand means for independent agents. They also dig into how carriers and agencies can stay aligned through change, where the market may be headed over th...
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April 22, 2026 • 17 mins
On this episode of Agency Nation Radio, Kasey Connors, executive director of the Big “I” Agents Council for Technology (ACT), dives into one of the most important themes from the 2026 Tech Trends Report: digital relevance in an artificial intelligence (AI)-driven world.
Joined by Richard MackCoy of Experience.com, the conversation explores how search behavior is rapidly evolving—from traditional Google queries...
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April 15, 2026 • 17 mins
Headed to Capitol Hill? Before you meet with lawmakers tune in for a special episode of Agency Nation Radio where Nathan Riedel, senior vice president of federal government affairs; Raaed Hadad, director of federal government affairs; and Corey Miller, director of federal government affairs, break down the key issues shaping this year’s legislative landscape and what they mean for independent insurance agents.
From regula...
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April 7, 2026 • 17 mins
On this episode of Agency Nation Radio, we meet Scott Gray, owner of South Group Insurance Services in Meridian, Mississippi.
Gray entered the independent insurance industry in his mid-30s, when his father offered him a role at the family agency. By then, he had already built a reputation as a dedicated and hardworking salesman, learning the ropes the hard way.
Gray was honored with the Barney Burns Award at the 2025 Big &...
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March 24, 2026 • 30 mins
On this episode of Agency Nation Radio, Jill Roth, executive vice president of Ahart Frinzi and Smith hosts a conversation with Louise “BeBe” Canter, former Big “I” president, senior vice president at USI Insurance Services, and a Woodworth Memorial Award Winner, and Angela Ripely, current Big ‘I’ chair and president of VW Brown Insurance.
In the long history of the Big “I,” Cante...
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March 11, 2026 • 18 mins
On this episode of Agency Nation Radio, we meet Marissa Winkelman, managing partner of Webb + Winkelman in Grove, Oklahoma.
Winkelman entered the insurance industry in 2012 as a receptionist at Webb Insurance and quickly realized the role wasn’t the right fit. After transitioning to a back-office position, she focused on learning the business and working her way up.
By 2023, Winkelman became a managing partner of the...
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February 26, 2026 • 29 mins
On this episode of Agency Nation Radio, Jennifer Becker, Big “I” executive director of research and education, is joined by Claudia St. John, founder and CEO of The Workplace Advisors.
During the episode, they explore how small independent insurance agencies can compete with large corporations for talent; whether artificial intelligence (AI) is helping agencies address staffing shortages or simply adding another lay...
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February 18, 2026 • 33 mins
In this special kickoff episode tied to the release of the “2026 Big ‘I’ Agents Council for Technology Tech Trends Report,” Kasey Connors, executive director of the Big “I” Agents Council for Technology (ACT), is joined by Andy Siegel, president of Siegel Insurance, and Michael Mellars, President and COO of Legacy Risk Solutions and members of the ACT National Committee.
Together, they unpac...
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February 10, 2026 • 15 mins
On this episode of Agency Nation Radio, we meet Susan Erickson, owner of P-W Insurance in Petersburg, Alaska.
Before leading her agency, Susan Erickson spent seven years working as a deckhand on her husband Jeff’s commercial fishing boat, prior to starting a family and purchasing the insurance agency where she worked. Today, she leads her agency and team in serving their rural coastal community, helping clients navigate t...
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January 28, 2026 • 27 mins
On this episode of Agency Nation Radio, we feature an installment from Invest’s “Why Hire an Intern” series.
Host Johanna Holling, volunteer relations program manager at Invest, chats with three insurance industry interns and Invest scholarship winners: Blake Bartos, a finance and risk management student at Florida State University; Ben Graham, a math student at Stanford University; and Rhania Suarez, an acco...
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January 14, 2026 • 24 mins
On this episode of Agency Nation Radio, we meet Will Canterbury, owner of The South Insurance Agency in Nolensville, Tennessee.
At 17, Canterbury launched his own lawn care business serving notable clients. After college, he worked in political offices while pursuing music in Nashville. When those paths didn’t fit, he pivoted to roles in wholesale furniture and copier sales—experiences that ultimately led him to fol...
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December 18, 2025 • 25 mins
This end-of-year episode of Agency Nation Radio is brought to you by the editors of Independent Agent magazine. Will Jones, editor-in-chief, hosts the discussion and is joined by Olivia Overman, content editor, and AnneMarie McPherson Spears, news editor.
Together, they look back at 2025 and highlight the biggest stories that shaped the insurance industry and the independent agency channel. From market predictions and homeowners...
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December 3, 2025 • 13 mins
On this episode of Agency Nation Radio, we chat with Kelley Carter, president of Choice Insurance Agency, Member of Choice Financial Group in Virginia Beach, Virginia.
Carter kicked off her career by working for several years in agency marketing roles, helping her understand how marketing strategy is essential to accelerating agency growth. In October, she was appointed division president of Choice Insurance Agency, where she i...
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November 19, 2025 • 29 mins
On this episode of Agency Nation Radio, host Nathan Riedel, Big “I” senior vice president of federal government affairs, is joined by Jeff Beck, senior vice president of government and regulatory affairs at Selective Insurance, and John Barbour, CEO of the Independent Insurance Agents of Georgia.
Together, they dive into legal system abuse and its impact on insurers and policyholders. They also unpack the key refo...
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November 5, 2025 • 18 mins
On this episode of Agency Nation Radio, we chat with Dallas Ross, agent at Timmco Insurance.
Like many others, Ross was born into the insurance industry and always knew the industry was where she belonged. Right out of college, she landed a job in insurance sales, but after two years, she discovered her true passion wasn’t selling—it was serving clients, supporting them, and fostering long-term relationships.
T...
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October 22, 2025 • 27 mins
This episode of Agency Nation Radio is the fourth and final episode in a special series about artificial intelligence (AI) brought to you by the Big “I” Agents Council for Technology’s (ACT) AI workgroup.
Host Colby Royal Tunick, founder and CEO of Refocus AI in San Diego, California, is joined by Patrick McBride, owner of The McBride Agency in Dixon, Illinois. Together, they dive into how AI is transforming...
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