Profit & Grit with Tyler

Most home service owners think growth is about getting more leads. Tyler Griffin will tell you growth is really about what breaks next.

Tyler is the founder of SwiftPro, a residential HVAC and plumbing company in Northern Virginia that scaled fast in its first year. He didn’t start with a perfectly built operation, a polished brand, or deep industry roots. He started from scratch after a tough private equity experience, with persona...

Most home service owners think they have a “people problem.” Kelly Rowlett Presgrave will tell you most of them have a speed, math, and standards problem.

Kelly is the founder of Work With Your Handz, a recruiting company that hires everyone from apprentices to the C-suite for home and commercial service companies. She didn’t come out of HR. She spent nearly 30 years married to a second-generation owner who grew a plumbing company f...

Most home service owners think their revenue problem comes from not enough leads. Ryan Shank has spent years proving it usually comes from the way technicians are paid, motivated, and measured.

As founder of ShareWillow, he’s helped hundreds of HVAC, plumbing, and electrical companies redesign their pay systems so techs think like owners, reduce callbacks, lift average tickets, and stop leaving money on the table.

Ryan built and sold...

Most contractors think they lose jobs on price. Brigham Dickinson has spent decades proving they lose them on connection, tone, and the first sixty seconds of the call. As founder of Power Selling Pros, he’s trained thousands of CSRs and technicians to book more, charge more, and lose less by doing the simple things owners overlook.

He built his company from the ground up, weathered personal and financial storms, and learned that pe...

Most contractors think growth just means more trucks, more techs, and more jobs. Steve Carroll knows the real risk is building a big revenue number on a weak foundation. As co-founder and CEO of Kelso Industries, he’s helped turn a near-bankrupt first acquisition into a billion-dollar MEP+ platform by protecting payroll, understanding cash, and building around the right partners instead of quick exits.

He started in a small Oregon t...

Most contractors think they have a marketing problem. James Hatfield knows it’s usually a speed and trust problem. As president of LiveSwitch, he helps service companies win more jobs by getting face to face faster, qualifying on video, and turning “free estimates” into efficient, high-confidence closes.

He grew up blue collar, built a painting and power-washing company, then went to business school to make the numbers plain English...

Most contractors think they have a sales problem. Danielle Putnam knows it’s usually a pricing problem. As the CEO of The New Flat Rate, Danielle has helped service companies across the U.S., Canada, and Australia add billions in revenue by turning guesswork into systems that sell for you.

She grew up in the trades, handing out flyers for her dad’s company at seven years old, and later built a business that changed how contractors p...

Most contractors think shutting down a division means failure. Teddy Slack Jr. learned it can be the smartest move you ever make. After running a $3 million environmental company that looked successful on paper but was drowning in debt, Teddy made the brutal call to close it. That decision, and the lessons that followed, became the foundation for SimpleTank, a debt-free, fast-growing tank removal company built on discipline, data, ...

Most home service owners think branding is just a logo or wrap, but Dan Antonelli knows it’s the difference between being invisible and unforgettable. 

Dan started painting signs by hand at fifteen, learning how clarity, color, and layout decide whether someone even notices your business. That passion grew into KickCharge Creative, a 60-person agency that’s built thousands of home service brands across the country.

After de...

Most home service owners chase growth by adding trucks, techs, or new territories. Patrick Lange learned that more isn’t always better, and sometimes growth hides real financial cracks.

Patrick started in the pool industry, growing his service company fast before realizing that bigger often meant less profit. Long routes, callbacks, and overhead ate into margins until he sold the business and turned his attention to helping others a...

Most home service owners think growth means opening new markets. Matt Pozda proved you can scale to 100 million without adding a single zip code.

When he bought Sky HVAC, he thought it was a 50/50 mix of service and new construction. It was 98 percent construction. That painful surprise forced him to rebuild everything from the ground up, separating divisions, learning capacity management, and eventually spinning off construction co...

Most owners think profit comes from endless growth. Mike Andes says profit comes from clarity, knowing your close rates, raising prices with intent, and building systems that work without you.

Mike built Augusta Lawn Care into 190+ locations across three countries, all while creating a pay-for-performance model that rewards A-players and keeps crews accountable. After a near-death accident with a PTO shaft, he realized his business ...

Most owners think growth is the prize. Chris Lee says growth without discipline is what bankrupts you.

Chris went from six locations in his first year to bankruptcy and $2.2 million in debt. Ten years later, he built Solgen, a solar and roofing company, and sold it for $233 million in just five years. In this episode, he shares how ego nearly cost him everything, why designing a five-year roadmap before hiring is critical, and how c...

Here’s a draft in the exact format you want, using Katy Higgins’ transcript:

Most people think HVAC growth is all about marketing. Katy Higgins says it’s about grit, culture, and building around what you know best.

Katy went from being a single mom selling furnace tune-ups to launching True Pros in her garage, where she was $800 short of workers comp. In less than two years, she’s pacing $10–12 million in revenue. In this episode, sh...

Most home service owners think they have a sales problem. Ryan Fenn says it is a follow-up problem.

Ryan went from knocking on doors fixing windshield chips to building a seven-figure online course, then turned that same funnel thinking into Chirp, a lead conversion platform for the trades. In this episode, he walks through the two levers that changed everything for him, speed to lead and consistent follow up, plus how real relation...

Most trades business buyers expect a rough start. Jack Carr got a full-on fire drill.

He bought an HVAC company across the country, packed up his life, and drove 32 hours, only to find out his entire team had quit. No techs, no support, no HVAC experience. Just a dispatcher, a wrench, and the middle of summer in Tennessee.

In this episode of Profit & Grit, Jack shares how he went from scrambling to keep the phones answered and un...

Most contractors think of branding as a nice truck wrap or a catchy logo. But what if the real gap costing home service owners millions is invisible to customers and hidden in the numbers?

In this episode of Profit & Grit, Sarah Ghirardo, marketing leader at ServiceTitan and former head of marketing at Service Champions, shares how she helped grow a $21M HVAC company into a $55M powerhouse. She explains why marketing without mat...

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How do you take a family plumbing shop from $1M to over $30M in less than a decade?

In this episode of Profit & Grit, John Wilson, CEO of Wilson Plumbing & Heating and host of Owned and Operated, shares his raw journey of scaling through acquisitions, fighting through financial chaos, and...

Door-to-door sales expert Lenny Gray shares his proven six-step sales system for home service businesses that works for even shy reps and maintains ethical standards. He breaks down why most sales teams fail before they start and how owners can build systems that produce consistent results without sacrificing margins or reputation.

• Most businesses fail at door-to-door by outsourcing to third parties or focusing on hiring...