December 15, 2025 • 10 mins
On today's P1 Podcast, Eddie told us about a rough experience he had over the weekend with someone in customer service that not only couldn't spell his name correctly but also dampened the Christmas spirit
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
So I've definitely been hanging around for way too much
because I don't put up with bullshit anymore when it
comes to customer service. Customer service, like, if you are
a dick to me, I kind of think I'm going
to be a dick to you, Like, I don't know,
are you rubbing off on me? I think the way
you're rubbing off on me, even though it's holiday Eddie
(00:23):
and Christmas Eddie and you're trying to bring me down.
Normally I can handle it, but these days it's not
going so well.
Speaker 2 (00:29):
Guys, we ain't done yet. It's time for the one
podcast find.
Speaker 1 (00:35):
Over a year completely uncensored and unacting filtered except for
that part.
Speaker 3 (00:42):
The the show's after show starts. Now.
Speaker 1 (00:48):
Yeah, it's a weird time of year because you know,
you got me who's one extreme I'm skipping around singing
holiday songs, doing all kinds of crazy shit, and then
you got other people who are just miserable right now,
And I sort of get it. If you're in customer
service and you're dealing with the grumps NonStop, then it's
in turn probably gonna make you have a case of
(01:10):
the grumpiest.
Speaker 3 (01:11):
I can't imagine working at the airport right now? Oh God, miserable,
don't get paid enough.
Speaker 1 (01:17):
Or you know, I mean, honestly, if you're working at
Kohle's or wherever. I mean the line of people and
people are just jerks and not nice to you. I
try to understand all that. But then I'm also like,
but that you should still turn you got to turn
it around.
Speaker 2 (01:32):
Man.
Speaker 1 (01:32):
It's Christmas time, like you know, you got the Christmas
songs on and things like that, and like it's not
bringing anybody up and what's going on?
Speaker 2 (01:40):
And I'm delightful, So like, do you mean to me
if I'm in a bad mood?
Speaker 4 (01:45):
I got some guys standing there being so delightful. That's
gonna like with this weird wizard Winter Warlock.
Speaker 2 (01:52):
First of all, with Topper, what Warlock just just call
him war Is he a good guy or a bad guy?
Great questions?
Speaker 1 (02:00):
Guy starts out as a bad guy, turns into a
good guys Santa Game a toy and then he's very
happy that he.
Speaker 2 (02:06):
Was happy he helps out. Is the toy Topper? Toy
Topper is a real penguin.
Speaker 4 (02:11):
Oh yeah, we were trying to figure out where toppers.
That's the noise that he makes is that all he
does is he talks.
Speaker 2 (02:19):
Talks.
Speaker 4 (02:19):
I mean he's wearing a scarf at It wouldn't be
so far fetched to say that he's.
Speaker 2 (02:24):
He talks, I mean he's he just likes fashion watch
the Incredible. He's just chilli. He's from the South Poole.
He's all the way in the North Pole.
Speaker 4 (02:33):
But didn't we find out that the South Pole was
cold too?
Speaker 2 (02:35):
Sure? I don't know what that. I don't know what
the you want me to do? This is supposed to
bring this in a documentary? Okay, that's a climation movie.
What do you want me to do?
Speaker 3 (02:46):
Yeahs Like a old man, I would tell my kid
not to go.
Speaker 2 (02:49):
Near Well, you should because it is very scary. Yeah,
for many reasons. Drives a van with blackout. He doesn't.
He doesn't.
Speaker 1 (02:58):
Oh yeah, oh yeah, I'm I wear my Christmas shirt.
It's like a big smile on my face. I'm a
delightful guy, especially this time of year.
Speaker 2 (03:05):
Having a bad day. You can't take it out on me.
Speaker 4 (03:08):
If you're skipping in the store, I'm go's wrong with that?
What's wrong with this guy?
Speaker 2 (03:11):
What's wrong with me? It's Christmas time?
Speaker 5 (03:14):
So even if you go into a store, Eddie, and
like something that would probably drive most of us crazy.
You get all your stuff and then you see the
fucking line is like all the way down the aisle,
you're still pepping your set.
Speaker 2 (03:25):
Didn't buy me at all.
Speaker 4 (03:26):
That's Christmas, Okay.
Speaker 2 (03:28):
Not much bothers me about this time of year, which
is nice.
Speaker 5 (03:31):
That's nice for.
Speaker 1 (03:32):
You, Yeah, but then you get somebody that just just
gets you the wrong way.
Speaker 2 (03:38):
And that's what happened to me over the weekend.
Speaker 1 (03:40):
I had to pick up a prescription and so I
had to go to a CVS, my CVS and go
in and I'm gonna pick up the prescription at the pharmacy.
Well there's one old lady in front of me, of course,
and that's gonna that's gonna take him out. Yeah, I
don't know what's going on. Why that always takes so
much time, and it's always like what what what is happening?
(04:01):
She's not getting the consultation. And that's not even the
person that's working the counter, the person working in the counter,
not even the pharmacist.
Speaker 2 (04:08):
I don't know what that person's job. Although wearing scrubs.
Speaker 1 (04:11):
Scrubs they are always wearing when you're wearing scrubs in
a pharmacy.
Speaker 2 (04:15):
You're not working on anybody. I don't understand that.
Speaker 5 (04:18):
And you can't do the consultation because you're not authorized to.
So you're basically a cashier.
Speaker 2 (04:23):
Yes, right, I don't get it. But why do you
get to wear scrubs?
Speaker 1 (04:25):
None of it makes sense to me, and so yeah,
I was kind of confused by all that. So I'm
standing in the designated area. You know, you have to
give the privacy when you're at a pharmacy. So I'm
a little bit further away, so I don't even know
exactly what's going on. But I'm fine. I'm fine when
you're standing here waiting, And so it takes a little
bit of time for the old lady to be done.
When she's done, it's now my turn, and I wait
(04:47):
until the person says can I help you and calls
me forward. So I'm doing everything by the book. Well,
I get the call up, I step forward, and I
swear to God as soon as I make it to
the girl at the counter, I'm assuming she's gonna ask
me you know name on the producer. I step up,
(05:09):
I step up, get there. She reaches down, picks up
her phone and starts to text as soon as I
step up, But she called you over.
Speaker 2 (05:19):
Yeah, So like.
Speaker 1 (05:20):
If you're gonna text, I guess okay, but like, why
call me over now? I'm just standing there like an asshole,
and I'm like looking at her, and I'm like, what
do you.
Speaker 2 (05:29):
And by the way you're working, you're working if your phone.
Speaker 1 (05:34):
There's gonna be times when you're not gonna have customers
check your text then. But if like you're face to
face with a customer, maybe I'm just old school. But
to get on your phone and just start texting, that's insane.
Speaker 4 (05:45):
Like if it's an emergency and you have to text,
walk step away.
Speaker 1 (05:48):
This chicken was not moving at a speed of emergency
at all. She's just like ashole text boom boom boom,
text I can't help you. And I, oh, yeah, I'm
here to pick up a prescription name And I said,
you know, give him my last name. And then I
said it's either under Eddie or Edward. Sometimes they put
(06:09):
it under it either one. And so she's type, man,
how do you spell it my last name?
Speaker 2 (06:18):
Oh? Just wait?
Speaker 1 (06:20):
So I spelled my last name for her and she goes, okay,
I don't know. She goes, I don't see it, and
I go, well, I have the alert that it's here,
so I don't know. She goes, all right, well, how
do you spell Edward?
Speaker 2 (06:37):
Stop it?
Speaker 1 (06:38):
And I go, uh, E D W A R D type, No,
it's not here, Okay, okay, I don't know. I don't
know what to do, and she goes, I don't know
it would be under Eddie.
Speaker 5 (06:55):
You fucking just maybe she was busy texting.
Speaker 1 (07:01):
She literally what she honestly, I don't know what the
hell you just said it? And I go, yeah, that's
what I said.
Speaker 4 (07:08):
And like Eddie is similar to Edward, even if she
didn't hear you say that earlier, like gotta be yeah.
Speaker 2 (07:15):
She goes, how do you spell? No?
Speaker 5 (07:18):
No?
Speaker 2 (07:19):
Stop it? I go, so, this is when Thorne kicks in.
I'm actually I get it.
Speaker 3 (07:26):
You have ever right to be pissed at this point,
but I actually feel like asking how to spell Eddie
is is kind of okay because people spell it E
D D why.
Speaker 2 (07:34):
Yeah, sometimes, but ask Edward is insane? Right? Sorry? So yeah, type.
Speaker 1 (07:40):
How do you spell it?
Speaker 2 (07:44):
Doesn't it?
Speaker 1 (07:44):
And I look at her and this is, like I said,
This is when Thorne kicks in. I go, are you serious?
Speaker 3 (07:50):
Said that?
Speaker 2 (07:50):
Yeah? And I go what?
Speaker 1 (07:53):
I go, what's going on? I'm looking around and I'm like,
are you being serious right now?
Speaker 2 (07:59):
Yeah? I don't know what.
Speaker 1 (08:02):
And so I go ed, d I E. She goes, yeah,
here it is. I go, yeah, it's crazy how it just.
Speaker 2 (08:16):
Showed up like that. And now I'm like pissed because
I'm like, what are we doing?
Speaker 4 (08:24):
Like what is happening with me?
Speaker 1 (08:27):
So she goes, gets it, comes back, picks up her
phone again.
Speaker 4 (08:33):
What wait, doesn't finish.
Speaker 2 (08:36):
Not bringing it up? What? Picks up her phone again?
Speaker 1 (08:39):
And like I said, now, I'm I'm irritated the name thing,
the whole thing with and I go, I'm sorry, I go,
i gotta get out of here. And two times you're
checking your phone and I'm one customer and I'm sorry,
i gotta get out of here. Is there any way
you could just bring me up? And she looks at
me annoyed and goes just puts her phone down and
(09:02):
then type type type puts me and I'm like, what
the fuck is going.
Speaker 2 (09:06):
On around here? Because this is insanity.
Speaker 3 (09:09):
Depending on my mood, I would have asked to speaks
to a manager they manage it if I.
Speaker 2 (09:14):
Because the pharmacist is the manager, I would be their.
Speaker 3 (09:16):
Manager anytime I'm at the pharmacy, I'm annoyed. So I
probably would have said when she put her phone down annoyed.
I probably were like, you know what, you understand how rude?
This is right without a doubt. And I would have
been like, can I talk to your manager because this
is crazy?
Speaker 2 (09:31):
Crazy?
Speaker 1 (09:32):
The pharmacist was within earshot because he's over there, you know,
separating pills or something.
Speaker 2 (09:39):
I don't know what a measure. Four of them over there, just.
Speaker 3 (09:42):
They're doing what they're always, running around with chickens with
their heads so.
Speaker 4 (09:47):
Busy, just like every time, every time. Do you think
that she was texting her friend that it was wild
that there was a grown man wearing a shirt with
a penguin on it with a scarf.
Speaker 1 (09:58):
First of all, I wasn't wearing this execture on Friday,
No asshole,
So I've definitely been hanging around for way too much
because I don't put up with bullshit anymore when it
comes to customer service. Customer service, like, if you are
a dick to me, I kind of think I'm going
to be a dick to you, Like, I don't know,
are you rubbing off on me? I think the way
you're rubbing off on me, even though it's holiday Eddie
(00:23):
and Christmas Eddie and you're trying to bring me down.
Normally I can handle it, but these days it's not
going so well.
Speaker 2 (00:29):
Guys, we ain't done yet. It's time for the one
podcast find.
Speaker 1 (00:35):
Over a year completely uncensored and unacting filtered except for
that part.
Speaker 3 (00:42):
The the show's after show starts. Now.
Speaker 1 (00:48):
Yeah, it's a weird time of year because you know,
you got me who's one extreme I'm skipping around singing
holiday songs, doing all kinds of crazy shit, and then
you got other people who are just miserable right now,
And I sort of get it. If you're in customer
service and you're dealing with the grumps NonStop, then it's
in turn probably gonna make you have a case of
(01:10):
the grumpiest.
Speaker 3 (01:11):
I can't imagine working at the airport right now? Oh God, miserable,
don't get paid enough.
Speaker 1 (01:17):
Or you know, I mean, honestly, if you're working at
Kohle's or wherever. I mean the line of people and
people are just jerks and not nice to you. I
try to understand all that. But then I'm also like,
but that you should still turn you got to turn
it around.
Speaker 2 (01:32):
Man.
Speaker 1 (01:32):
It's Christmas time, like you know, you got the Christmas
songs on and things like that, and like it's not
bringing anybody up and what's going on?
Speaker 2 (01:40):
And I'm delightful, So like, do you mean to me
if I'm in a bad mood?
Speaker 4 (01:45):
I got some guys standing there being so delightful. That's
gonna like with this weird wizard Winter Warlock.
Speaker 2 (01:52):
First of all, with Topper, what Warlock just just call
him war Is he a good guy or a bad guy?
Great questions?
Speaker 1 (02:00):
Guy starts out as a bad guy, turns into a
good guys Santa Game a toy and then he's very
happy that he.
Speaker 2 (02:06):
Was happy he helps out. Is the toy Topper? Toy
Topper is a real penguin.
Speaker 4 (02:11):
Oh yeah, we were trying to figure out where toppers.
That's the noise that he makes is that all he
does is he talks.
Speaker 2 (02:19):
Talks.
Speaker 4 (02:19):
I mean he's wearing a scarf at It wouldn't be
so far fetched to say that he's.
Speaker 2 (02:24):
He talks, I mean he's he just likes fashion watch
the Incredible. He's just chilli. He's from the South Poole.
He's all the way in the North Pole.
Speaker 4 (02:33):
But didn't we find out that the South Pole was
cold too?
Speaker 2 (02:35):
Sure? I don't know what that. I don't know what
the you want me to do? This is supposed to
bring this in a documentary? Okay, that's a climation movie.
What do you want me to do?
Speaker 3 (02:46):
Yeahs Like a old man, I would tell my kid
not to go.
Speaker 2 (02:49):
Near Well, you should because it is very scary. Yeah,
for many reasons. Drives a van with blackout. He doesn't.
He doesn't.
Speaker 1 (02:58):
Oh yeah, oh yeah, I'm I wear my Christmas shirt.
It's like a big smile on my face. I'm a
delightful guy, especially this time of year.
Speaker 2 (03:05):
Having a bad day. You can't take it out on me.
Speaker 4 (03:08):
If you're skipping in the store, I'm go's wrong with that?
What's wrong with this guy?
Speaker 2 (03:11):
What's wrong with me? It's Christmas time?
Speaker 5 (03:14):
So even if you go into a store, Eddie, and
like something that would probably drive most of us crazy.
You get all your stuff and then you see the
fucking line is like all the way down the aisle,
you're still pepping your set.
Speaker 2 (03:25):
Didn't buy me at all.
Speaker 4 (03:26):
That's Christmas, Okay.
Speaker 2 (03:28):
Not much bothers me about this time of year, which
is nice.
Speaker 5 (03:31):
That's nice for.
Speaker 1 (03:32):
You, Yeah, but then you get somebody that just just
gets you the wrong way.
Speaker 2 (03:38):
And that's what happened to me over the weekend.
Speaker 1 (03:40):
I had to pick up a prescription and so I
had to go to a CVS, my CVS and go
in and I'm gonna pick up the prescription at the pharmacy.
Well there's one old lady in front of me, of course,
and that's gonna that's gonna take him out. Yeah, I
don't know what's going on. Why that always takes so
much time, and it's always like what what what is happening?
(04:01):
She's not getting the consultation. And that's not even the
person that's working the counter, the person working in the counter,
not even the pharmacist.
Speaker 2 (04:08):
I don't know what that person's job. Although wearing scrubs.
Speaker 1 (04:11):
Scrubs they are always wearing when you're wearing scrubs in
a pharmacy.
Speaker 2 (04:15):
You're not working on anybody. I don't understand that.
Speaker 5 (04:18):
And you can't do the consultation because you're not authorized to.
So you're basically a cashier.
Speaker 2 (04:23):
Yes, right, I don't get it. But why do you
get to wear scrubs?
Speaker 1 (04:25):
None of it makes sense to me, and so yeah,
I was kind of confused by all that. So I'm
standing in the designated area. You know, you have to
give the privacy when you're at a pharmacy. So I'm
a little bit further away, so I don't even know
exactly what's going on. But I'm fine. I'm fine when
you're standing here waiting, And so it takes a little
bit of time for the old lady to be done.
When she's done, it's now my turn, and I wait
(04:47):
until the person says can I help you and calls
me forward. So I'm doing everything by the book. Well,
I get the call up, I step forward, and I
swear to God as soon as I make it to
the girl at the counter, I'm assuming she's gonna ask
me you know name on the producer. I step up,
(05:09):
I step up, get there. She reaches down, picks up
her phone and starts to text as soon as I
step up, But she called you over.
Speaker 2 (05:19):
Yeah, So like.
Speaker 1 (05:20):
If you're gonna text, I guess okay, but like, why
call me over now? I'm just standing there like an asshole,
and I'm like looking at her, and I'm like, what
do you.
Speaker 2 (05:29):
And by the way you're working, you're working if your phone.
Speaker 1 (05:34):
There's gonna be times when you're not gonna have customers
check your text then. But if like you're face to
face with a customer, maybe I'm just old school. But
to get on your phone and just start texting, that's insane.
Speaker 4 (05:45):
Like if it's an emergency and you have to text,
walk step away.
Speaker 1 (05:48):
This chicken was not moving at a speed of emergency
at all. She's just like ashole text boom boom boom,
text I can't help you. And I, oh, yeah, I'm
here to pick up a prescription name And I said,
you know, give him my last name. And then I
said it's either under Eddie or Edward. Sometimes they put
(06:09):
it under it either one. And so she's type, man,
how do you spell it my last name?
Speaker 2 (06:18):
Oh? Just wait?
Speaker 1 (06:20):
So I spelled my last name for her and she goes, okay,
I don't know. She goes, I don't see it, and
I go, well, I have the alert that it's here,
so I don't know. She goes, all right, well, how
do you spell Edward?
Speaker 2 (06:37):
Stop it?
Speaker 1 (06:38):
And I go, uh, E D W A R D type, No,
it's not here, Okay, okay, I don't know. I don't
know what to do, and she goes, I don't know
it would be under Eddie.
Speaker 5 (06:55):
You fucking just maybe she was busy texting.
Speaker 1 (07:01):
She literally what she honestly, I don't know what the
hell you just said it? And I go, yeah, that's
what I said.
Speaker 4 (07:08):
And like Eddie is similar to Edward, even if she
didn't hear you say that earlier, like gotta be yeah.
Speaker 2 (07:15):
She goes, how do you spell? No?
Speaker 5 (07:18):
No?
Speaker 2 (07:19):
Stop it? I go, so, this is when Thorne kicks in.
I'm actually I get it.
Speaker 3 (07:26):
You have ever right to be pissed at this point,
but I actually feel like asking how to spell Eddie
is is kind of okay because people spell it E
D D why.
Speaker 2 (07:34):
Yeah, sometimes, but ask Edward is insane? Right? Sorry? So yeah, type.
Speaker 1 (07:40):
How do you spell it?
Speaker 2 (07:44):
Doesn't it?
Speaker 1 (07:44):
And I look at her and this is, like I said,
This is when Thorne kicks in. I go, are you serious?
Speaker 3 (07:50):
Said that?
Speaker 2 (07:50):
Yeah? And I go what?
Speaker 1 (07:53):
I go, what's going on? I'm looking around and I'm like,
are you being serious right now?
Speaker 2 (07:59):
Yeah? I don't know what.
Speaker 1 (08:02):
And so I go ed, d I E. She goes, yeah,
here it is. I go, yeah, it's crazy how it just.
Speaker 2 (08:16):
Showed up like that. And now I'm like pissed because
I'm like, what are we doing?
Speaker 4 (08:24):
Like what is happening with me?
Speaker 1 (08:27):
So she goes, gets it, comes back, picks up her
phone again.
Speaker 4 (08:33):
What wait, doesn't finish.
Speaker 2 (08:36):
Not bringing it up? What? Picks up her phone again?
Speaker 1 (08:39):
And like I said, now, I'm I'm irritated the name thing,
the whole thing with and I go, I'm sorry, I go,
i gotta get out of here. And two times you're
checking your phone and I'm one customer and I'm sorry,
i gotta get out of here. Is there any way
you could just bring me up? And she looks at
me annoyed and goes just puts her phone down and
(09:02):
then type type type puts me and I'm like, what
the fuck is going.
Speaker 2 (09:06):
On around here? Because this is insanity.
Speaker 3 (09:09):
Depending on my mood, I would have asked to speaks
to a manager they manage it if I.
Speaker 2 (09:14):
Because the pharmacist is the manager, I would be their.
Speaker 3 (09:16):
Manager anytime I'm at the pharmacy, I'm annoyed. So I
probably would have said when she put her phone down annoyed.
I probably were like, you know what, you understand how rude?
This is right without a doubt. And I would have
been like, can I talk to your manager because this
is crazy?
Speaker 2 (09:31):
Crazy?
Speaker 1 (09:32):
The pharmacist was within earshot because he's over there, you know,
separating pills or something.
Speaker 2 (09:39):
I don't know what a measure. Four of them over there, just.
Speaker 3 (09:42):
They're doing what they're always, running around with chickens with
their heads so.
Speaker 4 (09:47):
Busy, just like every time, every time. Do you think
that she was texting her friend that it was wild
that there was a grown man wearing a shirt with
a penguin on it with a scarf.
Speaker 1 (09:58):
First of all, I wasn't wearing this execture on Friday,
No asshole,
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