The Future of Hospitality
Conversations for the people who run, own and invest in hotels. Owners, asset managers, revenue managers, general managers and F&B leaders explain the decisions behind their numbers: pricing and revenue management, investment and repositioning, direct bookings, talent, sustainability and the guest experience. Real cases and practical answers you can take back to your own hotel. Ten series, each with its own host, including Inside Hotel Asset Management, The Revenue Playbook, The Sustainable Stay and Lead the Experience. All episodes: https://futureofhospitality.org/links/?src=spotify
Episodes
A gym would kill for ten hours of someone's time, and a hotel already gets them.
This roundtable unpacks what it takes to turn the guest room into a container for recovery.
In this episode Arjan Eikelenboom interviews Sarah Walker of Nuance Interior Design, Wouter Dekker of Q Hospitality Group, and Keith Dickey of YouMind, the founding partner of the Mental Wellness in Hospitality series, on how the environments hotels create sha...
A room can look calm in a photo and still be biologically combative for the person sleeping in it.
In this Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom explores mental wellness through design and architecture with Rod Eggleston of Delta Air Lines, Henri Munyengango of IHG, and Keith Dickey of Youmind. They cover why travelers arrive already anxious, the arrival experience and wayfin...
A lease can do more than collect rent. It can create value across an entire hold.
Adrian Flück co-heads hotel investment at Invesco Real Estate, which owns 34 hotels across Europe, every one held on a lease rather than a management agreement. Using the Tivoli Oriente in Lisbon as a case study, he unpacks a 2019 sale-and-leaseback with Minor Hotels, a hybrid lease that pairs a minimum guaranteed rent with a turnover top-up, and a two...
Sleep is the one thing every guest will do in your hotel, yet almost no one measures it.
In the second Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom talks again with Jeremy McCarthy of Leisure Alchemy, wellness strategist Javier Suarez, and Keith Dickey of Umind about whether sleep should be a KPI. They dig into the first night effect, what poor sleep does to the brain, and why the b...
You are already resilient; you just have to decide to act on it.
Mohamed Massaquoi built his identity as an NFL wide receiver, then lost his hand in a 2017 accident and had to rebuild from the ground up. In this conversation he shares how he moved through the adversity in stages, redirected his competitive fire into leadership and speaking, and learned from a championship-winning high school coach and turbulent years in Cleveland wh...
The best asset in that portfolio was the one nobody was watching.
Pierre-Louis Bellanger and Maxime des Monstiers of Capital Hospitality Europe take Luc Boschmans through the full cycle of La Perouse, a nineteen thirties boutique hotel above the Baie des Anges in Nice. The institutional owner was busy with its big boxes. It took seven letters of intent, in the middle of COVID, before they were granted exclusivity.
Almost every call a...
A hotel is an investment first, and someone has to protect its value for twenty years.
Rastko Djordjevic, Managing Director of JLL Asset Management EMEA, joins Luc Boschmans to explain what hotel asset management really is: maximising an asset's value across the whole holding period, not running the day to day. He separates owner, operator, and advisor, then shows the work through real cases, a renovation phased to the Olympics that...
The fastest repositioning plans are built around the exit from day one.
Learn how a five-year hold, direct operations, and a deliberate no-brand decision turned a Barcelona hotel into a leisure-led asset.
In this episode Luc Boschmans interviews Emmanuel Dissez, head of asset management for Schroders Hotels, and Dario Filippone, one of the asset managers at Schroders Capital who has overseen the Grand Hotel Central in Barcelona since...
AI does not fix a bad pricing strategy, it just runs it faster.
Roz Hunter and Charles Pinard, pricing and revenue-management consultants at Simon-Kucher, break down how they read a revenue team from the inside and why most pricing problems are about trust and alignment, not the systems.
- Cut the morning screen count from eight to ten systems down to one source of truth and two screens
- Escape the one-brain trap where the whole comp...
The rebrand only adds value once the segmentation and product are fixed.
Learn how a bold wholesaler cut rebuilt rate quality and moved RGI from 81 to 110.
In this episode Luc Boschmans interviews Sophie Richard, who leads European asset management for M&L Hospitality and chairs HAMA Europe.
- Cut a low-rated wholesaler base, accepting 13 percent occupancy loss to rebuild higher-quality rate
- Sequence segmentation and product befo...
Sustainability lives or dies by what guests actually do.
Learn which initiatives survive daily operations and which quietly fail after a pilot.
In this episode Cesar Wurm interviews Gavin Fraser, Remco Groenhuijzen, Chrys Filimegkas, and Eric Van Lambalgen, four hotel leaders working across operations, finance, and sustainability in Amsterdam.
- Account for behavior, since keycard heating and biodegradable products fail on how guests ...
Revenue managers do not set the price. The guest does, and the rate is just where you move up or down.
Learn how independent hotels run occupancy, distribution, and forecasting without a brand playbook handed to them.
In this episode Tim Boersma interviews Rogier Ensel, owner of RevGen and former group revenue director at Cycas, on revenue management for unbranded properties.
- Run occupancy first and let ADR follow as the measurement...
Handed millions and a great location, all three pick independent.
Learn where independents still beat the chains and where AI actually belongs.
In this episode Balve Bains interviews Klaus, Frank, and Panagiotis Kalogeridis, three hotel leaders running independent and family-owned properties across Europe.
- Use speed as the independent edge, since a menu or a fix lands faster than any chain can approve
- Recognize that claiming AI is ...
New graduates are fluent in AI, but fluent is not the same as competent.
Learn how to hire, onboard, and train hospitality talent for an AI-first industry.
In this episode Brian Hicks interviews Michael Goldrich and Mike Gamble on the future talent pipeline report.
- See why the confidence and competence gap shows up the day new grads start
- Apply the four T's of AI adoption: tone, tools, training, time
- Use onboarding as a recruiting...
Guests check in carrying stress the front desk cannot undo on its own.
Learn why wellness belongs across the whole hotel and why staff wellbeing sets the ceiling.
In this episode Arjan Eikelenboom interviews Keith Dickey, Jeremy McCarthy, Simone Puorto, and Javier Suarez, a neuroacoustics co-founder, a former group wellness director, a technology consultant, and a spa consultant.
- Treat arrival as layer zero, since guests check in ca...
The tech experience belongs in the back of house, not the front.
Learn where restaurant innovation pays off and where it breaks the guest experience.
In this episode Gabriella Gomes Branco interviews Robin Vromans, who runs several hospitality venues and built BUNKR in Eindhoven, the first AI restaurant in the Netherlands.
- Keep tech in the back, since front-of-house automation breaks the premium experience
- Read your own numbers by ...
Regenerative hospitality means giving back more than you take.
Learn how commissions, ownership, and transparency shape the choices of the next generation.
In this episode Anemoon Schepel interviews Anastasia Ivanushkina and Bouke, both in their graduating year at Hotelschool Den Haag.
- See how platform commissions of up to 30 percent pull value out of local communities
- Understand how investment-firm ownership pulls hospitality away...
What does it take to build hotel leaders who go on to lead hotels of their own?
Learn how people-first leadership, culture, and long-term team development create stronger operations and better guest results.
Guest: Dieter Schmitz, General Manager at Sofitel, Accor, hospitality veteran of nine openings, and a leader known for developing future GMs while driving major hotel transformations.
Key takeaways for hospitality leaders
- B...
Change won’t feel comfortable, but it will unlock revenue and agility for your hotel.
Learn how to build an experiment-ready culture that makes AI and personalization deliver results.
In this episode Brian Hicks interviews Dr. Florian Ilgen, keynote speaker and change strategist at Dr. Florian Ilgen. He holds a PhD in chemistry and uses neuroscience plus hands-on experiments to help organizations change.
- Increase r...
The contact center isn't overhead.
Ask anyone who's actually run one.
Anita Travis leads global contact center operations at Outrigger Hospitality. Megan Becker has spent 14 years in reservations at Hershey Entertainment & Resorts. Both have built teams that drive revenue through every call - and both have had to fight for the contact center's seat at the commercial table. This is that conversation.
- Shift the contact center f...
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