It should be called 'pipe' (28 January 2025)

In news we covered a few months ago, Sky TV is having a rough go of it in a number of ways.

Plus, a late night quake wakes up the lower North Island.

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Episode Transcript

Speaker 1 (00:07):
You're listening to the Marcus lush Night's podcast from News Talks.

Speaker 2 (00:11):
A't be and you said a good could even welcome
Marcus here till midnight? Highway eight past eight eight o eight.
Let's call it that Topul well done the most welcoming
place in the world. Go figure. Never thought that was
something that I'd be saying that Topul was welcoming. However,
thinking about it, I think for Topul for me has

(00:32):
been welcome and neutral. I've never felt overly welcomed or
overly unwelcomed. What's that about? In these days? You drive
past it done? You don't even go through Tope. If
you go down the main trunk World, not the main
trunk Lam but State Higway one. You do the old
reach around. But anyway it'll be exciting. So many surveys, though,

(00:54):
aren't there these days? Topl named amongst the most welcoming
place on Earth? Ah the other places, none of them
I've heard of, apart from Chester in the UK. You
go there for cheese, would you? But there you go?
One loves a survey Topoor the most welcoming place. Havelock

(01:23):
North was named the most Welcoming town in twenty twenty four.
Who knew there was a welcoming awards. I thought probably
would be a South Island town that would have that
South Island hospitality. Anyway, SkyTV last year, there's a lot
of discussion about SkyTV. None of it made much sense.
It was all wacky, confusing. What had happened with SkyTV

(01:46):
was that, oh, that changed their providers. No, that outsourced
the technical crew that fixed your box and your transmission. However,

(02:08):
Downer took over that, but a lot of the people
from Sky didn't go across the down because they paid
them a lot less. So at the end of last
year a lot of complaints about people with Sky also too,
they were changing their satellite and that was causing problems.
So it seemed to be a cluster that involved cost cutting,

(02:32):
opportunistic contracting, and some of the vagaries of satellites like
the orbits fall. Anyway, I think you have been heard,
although there's no particular solution on the horizon article. Today,

(02:54):
more and more sky Tify customers are experiencing problems as
the broadcast of races to replace its dying satellite investor updates.
Sky said had accelerated plans to move from its current
Optus D two satellite to a new satellite by May.
Because Optus advised that the D two satellite would reach

(03:15):
the end of its life earlier than previously thought. Optus
has since put the satellite into an inclined orbit, which
could affect coverage, to save fuel. I don't think satellites
would be fueled all. They just went to orbit and
that was it. They just went round and round and round.

(03:36):
That's what orbits are. So I'm asking you the question,
how's Sky for you? How are the new contractors? How's
that channel you go to work out if the new
satellite's going to work for you? YARDI Yadia it said.
Sky says it was a weird that a growing number
of customers had experienced intermittent signal disruption in the weeks

(03:58):
following the move. Sky's working with him Digital Customers to
remedy these issues and increased its operational capacity in both
customer care and infield services. Well that's not what we heard.
We heard the wait was forever to get a service
person to fix your TV, then they charged you. I

(04:18):
always find it's quite a confusing topic. Just so you know,
I feel there's about four different things being juggled at
the same time. Juliet's Marcus, good evening.

Speaker 3 (04:28):
Oh my, good evening, Marcus. I'm so excited you're talking
about Sky. I haven't had any TV for just on
five weeks now, creepers.

Speaker 2 (04:39):
That was all the Christmas specials. That was.

Speaker 3 (04:42):
I just got through Christmas. It was we got that
rain in the New Year's and it just over the
end of Christmas and the New Year's and it started
going all all sort of pixelated.

Speaker 2 (04:57):
Yes that's the word. Yes, I'm hearing you.

Speaker 3 (05:02):
Yeah. So anyway, I tried to ring them as sixty
five minutes, seventy minutes wait time. I'm a farmer and
I can't just sit around here, and I don't have
the internet, and I don't have good cell phones coverage.
So it's gone on and I've had to ring them
every week. They tell me he's going to be here tomorrow,

(05:24):
so watch this space.

Speaker 2 (05:28):
What it sounds like they haven't been straightforward with their shareholders. No,
it's increasing racial capesiting customer care and infield services. Not
for you, Julie.

Speaker 3 (05:38):
No, twenty five years I've been with them, and in
the beginning it was really really good. I live right
in the valley, So there's no sort of free to
view sort of TV here without putting up an aeriel.
So yeah, back to the back to when my father
first got a TVs in the sixties.

Speaker 2 (06:03):
So when you've been on hold for a long long
time and you finally have talked to someone, they've said
that a service person is on their way.

Speaker 3 (06:12):
They say to me, you're next. I've got a card
here that I've written all the dates down that I
wrung them, and all the when they've said the technician
was coming. So the first time the technician will be
here on the eleventh, never showed. So I rung again

(06:36):
on the Monday, had to wait. I ring real early.
If you ring real early, just after eight, you only
wait till ten fifteen minutes, But any later than that
sixty five seventy minutes. Said the technician will be here
on the eighteenth. She gave me some numbers to punch
into the into the sky. It made it worse. At

(06:58):
least I could before watch the watch what I'd recorded
on the guy. But I couldn't do anything, So just
a blank space. So run them again, yep, and on
the twentieth, and they said be here on the twenty

(07:18):
first no show called the beginning Monday, and he said you,
she said, he'll be here tomorrow. Let's watch the space.

Speaker 4 (07:29):
We'll give you.

Speaker 3 (07:30):
We'll give you your I've only got a small package.
I don't watch sports or anything. I just watched the
basic stuff, and I love National Geographic and Discovery. But
I just yeah, I just get totally. I've got back

(07:51):
to what listening to you guys on the radio, and
I really enjoyed it.

Speaker 2 (07:56):
You are living a modern night mare there. You are,
stuck in your remote valley, right, yep, with nothing. All
you've got is the radio.

Speaker 1 (08:03):
That's that's though.

Speaker 2 (08:05):
And then Arcus comes on ten past eight on a
Tuesday and says, how is your sky reception? Yourself? Frick,
this is me, this is me because it's not good, right,
And you're straight on the phone.

Speaker 3 (08:19):
Yep.

Speaker 5 (08:20):
I couldn't.

Speaker 3 (08:21):
You barely opened your mouth as soon as you said
sky right, And I just thought, oh.

Speaker 2 (08:31):
Well, I'm impressed with your valley. What part of the
country are you in.

Speaker 3 (08:35):
I'm in the ringsticki valley.

Speaker 2 (08:37):
Okay. I don't know whether I don't know that so well,
but I always thought farmers did everything on the internet.

Speaker 3 (08:44):
Not this damn farmer. And there's a lot of people
in the manure two that have real big trouble with
the internet. It collapses. I can't even ring Nate when
I shook cattle.

Speaker 2 (08:58):
But we know about we know about Nate. After the
old microplasma bovas or whatever that was yet to nat
or your animals didn't.

Speaker 3 (09:04):
Show yep, yep, yep, we did so well. We couldn't.
We had Texas longhorns, so we couldn't actually nate them.
So we used to just send a piece of I
made up some little chips, some little timber chips with
the animals number and name on it, and if the
animal went anywhere, well the little chip went with him.

(09:26):
So yeah, it's I don't mind not having technology. I
my cell phone's seven parts useless. I worked for LIC.
I couldn't even transfer my my data from my data
mate to l C from down here. I had to

(09:48):
go up on top of the hill, which is seven
k's away, to send the data from my data mate.

Speaker 2 (09:55):
Seven keys.

Speaker 3 (09:57):
Yeah, a lot of the locals drive up the road
or up the hill. It's just about a parking space
for us all up there.

Speaker 2 (10:06):
What's there?

Speaker 3 (10:07):
I see livestock improvement.

Speaker 2 (10:10):
Oh yeah, into that. Hey, tell me something, Julie. You
are these people that are never turning up? Are they
from Are they from downers?

Speaker 3 (10:22):
That from downers? Yep, so I understand it from downers.

Speaker 2 (10:32):
And it could even be quite a simple fix. Have
you tried to twiddle it around the back yourself?

Speaker 3 (10:38):
Apart from hitting it with the axe. I've tried pretty
pressing the button and pulling the card out and doing
what I was told to do. But I didn't want
it to feel with it too much.

Speaker 2 (10:48):
But aren't you aren't your aren't your your farmer's practical people?
Couldn't you down there at your at your phoning side
up the hill? Seven cays and and Blewis says, ah,
come on, Julie, I'll help you out. I can fix
that is no is there no farm fixed, bush fixed?
They call it even not one of those.

Speaker 3 (11:06):
I can tell you just a little story, quick little story.
My son is a mechanic and he fixes trucks. And
he had a truck breakdown and balls, and he looked
at the truck and the material stuff you put between
the head gasket had brown and it was leaking water

(11:26):
from out of the side of the truck. So he
just put a self tapping screw in the hole, and
the company rang him back a couple of months later
and said, we've just fixed that mode of did good
job you did?

Speaker 2 (11:42):
You say he's going to use a gendle instead of
the guessket. Julie, You've made my night, so good luck
with that. We'll keep in touch. Eighteen past eight. Your
sky dramas and problems, keep those coming through My name
as markets welcome, Oh, eight hundred and eighty ty and
nineteen nine texts. What have you got? What have you got?
Give us your beer shot? It's all about the sky.
I've got other topics tonight. Don't think, oh do all

(12:04):
the mid sky? Get in touch? Oh why are you
so negative about Oh? No, it's not that to Darcy.
I think Darcy is negative about rugby. Rugby is negative
about itself because what it looks like is it looks

(12:24):
like rain fade, but it's not raining. But why would
a why would a satellite need fuel? There's a whole
point of a satellite, and I thought the signal was
just reflected off them. Get in touch here till midnight.
My names Marcus welcome. Eight hundred and eighty Teddy and

(12:46):
nine to nine two to text jumping. If you've got
something of interest to say, what's going to happen tonight?
Are we expecting breaking news? Who knows? I feel it's
newsy mind. You have said that before and it hasn't
been usy. Sometimes I say hopefully. I know we've got

(13:10):
a bit of a sports crowd coming in on the
back of sport. I was listening to a long podcast
last night about the two teams going through to the
farm of the American Football and I wish i'd watch
that last match. Sounded like an absolute ripper. So anyway,
I think every year I get slightly more into the

(13:31):
Super Bowl, slightly more. Can imagine Julie saying to someone
in the household, gee, just off to make a phone call,
puts on her wet weather gear, gets on the four
wheel drive bike, goes for seven k's for the top
of the hill to call someone. She'd be good for
like a Vodafone one News Inian commercial when they kept
bringing their starlink, because that's crazy, she's traveling that far.

(13:55):
It's got no sky. George Marcus, welcome, Yeah, I.

Speaker 6 (13:59):
Want to talk about the sky satellite. The events of Starlink.
Did you watch the ads on TV for it with
Vodaphone when they sent a text and they had the
timing schedule ticking down the bottom and it took when
you sent your text, it took four minutes for that
text to arrive to the person you sent it to,

(14:19):
and then it took another four minutes for his reply
to get back to you. So you actually had to
wait eight minutes to be told if anybody has actually
got your text.

Speaker 2 (14:29):
No, I didn't see that.

Speaker 6 (14:30):
It's all the ticking time schedule. That advertisement's gone now
because they can't actually deliver what they were promising. It's
really quite interesting.

Speaker 2 (14:38):
They got to get taken before the board about that
today because I promised something that was unachievable.

Speaker 6 (14:43):
Yeah, and let alone talking about having communication as a
phone through the satellite system. There's delay just half about
quarter of a second delay working through satellites and so on,
And I know it's a lot less minutes.

Speaker 2 (14:55):
Because what you rang up is that what you rang
up about it.

Speaker 6 (14:58):
Wondering up about sky.

Speaker 2 (14:59):
Stick with that just because a lot of other people
sometimes we get topic creep. But yeah, that's interesting. Yeah, yeah, okay,
but you mentioned yeah, I just I mentioned that you
knew so much about that.

Speaker 6 (15:09):
Wow, Well, I used to work in the satellite system area,
so you yep. Now, a satellite is parked in an
orbit in a position to keep it in position, it
actually wanders naturally because of things like other planets in
the moon and all sorts of crap. So they have
jets of gas that are onboard that push it back

(15:32):
into position. So it has to keep being put back
to where it belongs. Okay, and that way it stays
in your dish on your house. Then knows exactly what
to point at because it's supposed to be in that
spot until it starts running out of gas or the
jet the propulsion system it uses, and so they let
it wander a bit in a figure of eight, and

(15:53):
it moves quite It can move quite a bit. The
satellite's are four degrees apart, so I can go two
degrees to left from two degrees to the right, and
so of hopefully not get involved with another satellite to
the side. So after a while the gas starts running out,
so they let it wander around, and that's what's called
inclined orbit. So they let it wander and they push

(16:15):
it back and it goes past where it should be,
wanders off to the other side, and they push it
back again, so it does a figure eight around the
middle where it's supposed to be located. The trouble is
you're intena on your house. It's fine when it's pointing
exactly at the center when it's there, but if it
goes too far off to the side, your dish misses
the signal and you end up with no signal until

(16:37):
it comes back again. So it comes in and out,
in and out and out, and that's how they work.
The problem with the sky system is that they've got
a satellite that's run out of them. It's not that
the electronics has died, it's the gas is running out
and they can't really.

Speaker 2 (16:53):
How long does the guess last for it. I'm just
trying to visualize. It must be of re.

Speaker 6 (16:56):
It's probably about fifteen years.

Speaker 2 (16:59):
And how is it it's a How big are the tanks?

Speaker 6 (17:06):
I don't know. I don't know what. I haven't seen
the specs for that. They don't give you a lot
of info. But because this one, what's called D two,
has been playing up so much, they had another one
located at what was one hundred and fifty six degrees.
The one that you guys are looking at are actually
a one hundred and sixty. So they've drifted the other
one across because it was still in better nick, and

(17:28):
they shoved the one that was in that we were using.
That's drifted back to one hundred and fifty six. But
they're still running out of gas. So the problem is
it was going to be replaced by a new one
called D eleven, which is a real fancy pants machine,
but the manufacturer is still then finished making the thing.
From all the reading I was doing this afternoon on it,
it hasn't been finished to be manufactured. It's supposed to

(17:51):
have been put up in twenty twenty six, but they've
tried to bring it back to two and twenty five
in March in May to get rid of this other
issue they're having, so they've had to sort of do
this fiddle around with different satellites. Last thing that you'd
like to sit down and put your hand on your
head over is that this new satellite will be only

(18:12):
due to run till two thousand and thirty one and
then it dies too. And the reading that I'm getting
today is the satellite service will probably end up being
turned off in two thousand and thirty and everybody will
be on the Internet. Okay, that's why the white.

Speaker 2 (18:31):
Box, George, you are really good. So this is a
sunset industry. Satellite TV is a thing of the past, right,
it's done its dash. Of course, it's all on the Internet.

Speaker 7 (18:39):
Now.

Speaker 2 (18:39):
That'll be the future, won't it.

Speaker 6 (18:41):
That's what they're talking about. Yeah, okay, that's why you're
getting the white box. And it only works if you're
on the Internet. And that little round global thing that
they talk about you plug in that connects to your
wireless in your in your internet at home. It doesn't
connect to the satellite. It just goes to wireless. It's
an IP connector.

Speaker 2 (18:59):
So they don't care about this because they're not going
to get your customers wanting satellite, are they, Because everyone's
going to be on the internet.

Speaker 6 (19:06):
Thing with satellits. If you lose if you had your
system on batteries running, you know, in a house like
a solar panels and battery system and all that, the
satellite system would still give you TV. It's the whole
of the power system ran off in New Zealand future,
a newsquake or something you'd still be able to get
TV got.

Speaker 2 (19:25):
Leave it them. But nice to Georgia. I appreciate all
your expertise. Good evening, Glenn, it's Marcus.

Speaker 8 (19:30):
Welcome evening, Markers and this seeing guy that man isn't
he You're wow?

Speaker 2 (19:34):
Goodness. You just say something and you get the guy
that's actually up there and well, yeah, literally a rocket scientist.

Speaker 8 (19:41):
Yeah, I've had I've had it with Sky because today, Marcus,
I'm in my contact with the buggers.

Speaker 2 (19:47):
What do you do?

Speaker 8 (19:49):
I said, then, Tommy, they've lost the value of all
cut them out and I'm going back to freeview.

Speaker 9 (19:55):
Now.

Speaker 2 (19:56):
Wow, did you have to buy an aeriel?

Speaker 8 (20:01):
No, this TV got it's a it's got a built
in free view.

Speaker 2 (20:04):
Okay, so now you're stuck listening to talk back.

Speaker 8 (20:08):
Yeah. I like listening to talk back, interesting things. I
like your pradition. Markets about the Warriors in.

Speaker 2 (20:14):
Twenty five, would I say.

Speaker 8 (20:17):
They're going to make what is it, top eight or
something like that?

Speaker 2 (20:19):
I think I said that, Glenn. I'm going to see
you the captains. I know not Ma, I'm not drinking
the call aid with the Warriors. I'd hate to say it,
but I've got a soft spot for Penrith, So they're happy.
They're happy couple, aren't they, and with his football playing
girlfriend anyway, getting touch, My name's Marcus welcome head on twelve.
It's all about the sky Sky Sky, Skysky, sky Wait

(20:41):
one hundred and eighty tend and nineteen nine text Sky
and how quickly they've come out to help you. But yeah,
that's the that seems to be the over eyeing, the
over reaching. The topic above all of it is that,
of course satellite TV is a thing of the past.

(21:03):
It's a sunset literally not literally, but it's a sunset
industry because it all come through the pipe. So yeah,
they just don't even care about that. I wouldn't think
we see that. That's how they've actually divested themselves off
their service people, and down is doing it.

Speaker 10 (21:24):
Good.

Speaker 2 (21:24):
Evening Bobbitt's Marcus welcome.

Speaker 11 (21:26):
Yeah, funny you're talking about sky Markers are based in Blenham.
Now I'm not traveling around anymore and I wanted to
get sky TV put on, so I wrang them up.
And of course wherever they answered from, which was probably
the Philippines or wherever it was, certainly wasn't New Zellen,
and they assured me that, yes, your TV would be
on today. The man is coming, Please stay at home.

(21:49):
So I stayed home all day and nothing happens. I
rang them back and I said, well, what happened? Can
you please give me your account number? I said, but
you haven't.

Speaker 12 (21:55):
Given me an account number.

Speaker 11 (21:56):
Oh well then he wouldn't have been out to come
and put it on because so I said, well, what's
happening now? They said, oh, if you get it on,
we could do that on the fifth the man could
come around. I said, well, can you not give me
the phone number of the technician who's going to be
doing the job, so I don't have to sit around
here till the first hoping he might pop through the door.

Speaker 2 (22:15):
It's a pretty bad communication, eh, it was rubbish, rubbih.

Speaker 11 (22:19):
I've got a good one not to go with them.
But as everyone knows, I like me Gg, so I.

Speaker 2 (22:23):
Would like to get up with that bob. You've got
no alternative?

Speaker 13 (22:26):
Yeah, that's it.

Speaker 11 (22:28):
Don't have any much luck, do I?

Speaker 14 (22:29):
So?

Speaker 11 (22:31):
Because I like to get the TV channel and watch
the horses. So yeah, we'll wait and see what happens
on the FIST. But no, they are shambles there disgusting
to deal with, and you.

Speaker 2 (22:42):
Want to spend money with them, and they've no one
wants to No one ever in this modern day and age,
wants to wait for someone to turn up.

Speaker 11 (22:51):
No exactly. I mean, I've got the power put on
in the place I've got and that guy said I
will be around at ten o'clock tomorrow morning a company
called Pulse, And at ten o'clock next morning the man
appeared and did the job. That disappeared that did not happen.

Speaker 2 (23:02):
And everyone knows now, even your basic career, if they
dropped our textures say I'm ning half an hour late.
That's what That's how you communicate these days. It's just
cure to.

Speaker 11 (23:10):
Because we're communicating with people outside New Zealand. They just
I suppose they text the the guy or something and
they give you a date, but they don't give you
a time or anything.

Speaker 2 (23:23):
But they still with software and stuff, they could still
even if it's in the Philippines, they could still text
the Philippines and say, hey, I'm running half an hour
like could you tell? Could just tell Bob and Blenham.

Speaker 11 (23:33):
Yeah, they wouldn't know where Bilinnam was anywhere. Marcus us
up the problem.

Speaker 7 (23:37):
But yeah, but they.

Speaker 2 (23:38):
Wouldn't need to know where Blenham was. If there are,
it still means that the texts on the ground can communicate.

Speaker 11 (23:48):
Well, I got the woman to promise me that the
TV was going to be put on that day, Friday,
and she said one hundred percent, the man is coming today. Well,
the man couldn't come because they don't even give me
an account number at that stage, shambolic.

Speaker 2 (24:01):
Couldn't you go to the pub with the tab?

Speaker 11 (24:04):
Yes? I can, but I don't want to spending all
you know?

Speaker 2 (24:07):
Why not?

Speaker 13 (24:09):
Yay, good reason?

Speaker 11 (24:12):
But yeah, no, it was only only getting a basic
package only twenty five dollars a month.

Speaker 7 (24:17):
You know, I thought, well it was quite reasonable, but.

Speaker 11 (24:19):
Getting it put on as you've been jumping, I've been
jumping through hoops of fire. I thought, a funny Marcus
are talking about this tonight.

Speaker 7 (24:25):
I'll get on brilliant.

Speaker 2 (24:26):
That's it, you know, that's it. Sometimes the topic chooses itself.
I mean, customer service these days, it is good, it's
so good, But it's also so logical to just run
your business like that. Why wouldn't you, Well, we've got
this gift, the cell phone or every trading with their
wally phone. Just yeah, ten minutes late. We love that, Dennis.
It's Marcus.

Speaker 13 (24:45):
Good evening, okay, Marcus.

Speaker 9 (24:47):
So just listening to you talking about the rain fade
and so on. I did away with that about five
years ago. We moved into a new house and I
didn't want to have any of the satellite dishes on
the house. So I did a bit of research and
hooked up with my Sky and just like you came
with TV and Z and TV TV three and so on,

(25:10):
and it just Gep's awesome. It's all through the internet,
all onto your TV, and I don't.

Speaker 14 (25:17):
Have to settle.

Speaker 9 (25:17):
I don't get offended by orientad. It's so much easier.

Speaker 2 (25:23):
I guess for a lot of people's sky satellite TV
seem like a modern thing and they're still stuck with that.
I guess, Yeah, I'm here, I'm hearing you.

Speaker 9 (25:34):
Yeah, I'm you know, mates will come around and I'll
I'll hook up onto it. And it does take longer
than what they're doing through the satellite, but only by
thirty seconds or so, you know, waiting for it to
show up. But those guys are planned one hundred and
ten and twenty a month and I'm paying forty and
it gives me I get to watch for rugby or

(25:56):
the league or whatever it is I want to watch.

Speaker 2 (25:59):
So the service is much cheaper.

Speaker 9 (26:01):
As it significantly cheaper, about a third of the price.

Speaker 2 (26:05):
Why is that when they're playing this, you're getting the
same product.

Speaker 9 (26:10):
I hope I haven't exposed exposed the difference, because you know,
if you've got the my Sky remote, it's easy you
can flat between the channels, whereas with this but I've
got to go back. But it's all done on the
screen of the big TV, and you know, it's the
same same full as you're watching. If I want to

(26:31):
go back and watch a game that is just started,
I'm watching it from the beginning instead of having to
use the I can't remember one of the school when
you had to record your in the game and you
go back and you watch that later. I don't need it.

Speaker 2 (26:48):
Get what that was called?

Speaker 9 (26:50):
Yeah?

Speaker 2 (26:51):
It is it called it called my Sky?

Speaker 9 (26:54):
Yeah, So I just think of the of the end.

Speaker 2 (27:00):
I do remember, Dennis, I do remember you just cut
out there. But I do remember Dennis that remember when
Spark got the rights to the Rugby World Cup and
people struggle, Yeah, and people struggle with that, and I
think they struggled because they hadn't got the TV that
was compatible with the Internet. So that's why people struggled.

Speaker 9 (27:21):
Yeah, I mean, any any smart and.

Speaker 14 (27:26):
You know, it's just and.

Speaker 2 (27:28):
You buy it. You buy it at the warehouse for two.

Speaker 9 (27:32):
Yeah, I think I think we played a little bit more,
but it was. But it's just as compatible.

Speaker 3 (27:37):
You know.

Speaker 9 (27:37):
And I've got cheaper and cheaper and it's the same
with TV and Z on demand or you know, on
Netflix or YouTube watching it all on your smart TV anyway.

Speaker 2 (27:47):
It's yeah, I'm liking that, Dennis. Thank you. I appreciate that, Marcus.
Two things I wanted all in capitals from George. Is
that George before that was satellite George will call him.
Was it satellite George? It was satellite George. Two things
I want to mention free viewers on the same satellite,
we'll end up having the same issues. The other the
thing is is signal gets weaker from the sky satellite

(28:08):
because it's moving around by an eighting syllable inline and
tennis signal amplifier and put it in the area line
from the satellite ditch to the sky d cooda. You
will also need next to a small satellite F type
cable to connect from the amplifier out put to the
sky decoder. This will amplify the sky signal from the
satellite and stop many dropouts that moves around causing the

(28:29):
signal to fluctuate. That's from George Marcus. Perhaps Sky overestimate
the serviceman or service woman workload contract Commitment's easy to
blame the Indians, Look, deeperhaps you'll get a tech to
respond nol. Yes, I don't think anyone is blaming the Indians.

(28:51):
Some people are referring to the philip ar The Philippine
people in the call seemed to well, yeah, of course
you won't hear me bagging them, but obviously not committed
to satellites anymore because people are going to the Internet.
So that's what Bob should be doing. Bob should be
getting Marcus tell the turf accountant that trackside is now

(29:16):
back on freeview. That's you, Bob Marcus. Tell Bob to
try Blenham Electric House and Blenheim they do sky installation.
They may be able to help. Is there any data
on how many drivers have been fined for parking in

(29:37):
a disability car park? Get that guy talking about satellite's
just before the news back on, not if you get
people asking for someone back on. By the way, I
see that there was news previously about a situation at

(30:00):
Pehrt Beach with six blowing out to say, well, there
seemed to be trouble. I'm not quite sure the result
of that, but does beg the question cheapest creepers pe
how boy, oh boy, boy, oh boy, A lot of
trouble happens there. Could Julie possibly get the Internet via

(30:23):
starlink the advertiser you can see the sky, you can
get starling internet regards Lynn, It's a good point. Remember
the starlink was the one they popped out even we
did as a radio station. They popped out around Gisbon
and situations like that for people seem to work quite well. Marcus,

(30:45):
I need he drowned at p How at sixteen years
old while wagging Calston boys high random surface saved my life.
Never knew who he was, but he was an amazing
clap clap, clap, clap clap.

Speaker 14 (30:57):
You know.

Speaker 2 (30:57):
I don't know about when they say always swim between
the flags, but it comes to p how boy, oh boy,
you should swim between the flags. And even then I reckon,
you pick your day. We're there for a week over
so it will sketchy a lot of the time. Where
did I swim? Oh aaka, that's right, It wasn't that hot.
I didn't think. But you've got to get in the

(31:19):
beach and see once, don't you? Between the flags? Of course,
it is International Lego Day because this is the day
the Lego brick was patented. Patentent, patent paytented. If you're
about to have children, you'll spend a lot of money

(31:41):
on Lego and SYSTEMA containers which will never have the
right lid. That's just life. They want to statue for
Djokovic outside the Melbourne Tennis grounds. I've got a bit

(32:02):
to say about statues of sports people. They're never freak good.
I think often the scale is not right. I think
literally statues need to be larger than life, otherwise they're lost.
That's what happened to a lot of statues in New Zealand,

(32:23):
like the guy from the Rocky Horror Show. And I
think here's a number of these just they just stopped
big enough. What's the one in Manna Day, Well, that's
John Walker, isn't it and there's Peter still in or Pinaki.
I think that one might be all right. Welcome Peter,
Marcus good evening.

Speaker 15 (32:42):
Yeah, Marcus Son. Just before Christmas, I'm the sky holder.
A sky installer man came strung up and he s,
just can I have came down and he jumped on
my roof and did something with the dish, moved something
in the dish. Then he got off the roof end

(33:06):
then suddenly with the set things and he said, now
you'll be okay for when everything changes in Sebury or
Ganry and that you know I've had I've been watching
it all day today and nothing happening. It's still the same.

Speaker 2 (33:27):
It's still good or it's bad, still great, okay, good?
What do he charge you for that? Do what he
charge you, Peter.

Speaker 15 (33:34):
He didn't charge me at all.

Speaker 2 (33:35):
That was free, okay.

Speaker 15 (33:39):
He came down because I didn't know anything about it,
you know, and he just he installed my sky.

Speaker 7 (33:49):
Actually yeah, and it was free.

Speaker 2 (33:53):
Was he from Downers?

Speaker 15 (33:56):
He was contacted to skyes Okay, I'm ringing from Hamilton.
The man lives in the same street as I am, and.

Speaker 2 (34:05):
The tending for her mate be with with befriending.

Speaker 15 (34:09):
Yeah, well, yeah, he because he called him and installed
in home that two years ago.

Speaker 2 (34:19):
Was he much on Sky today?

Speaker 13 (34:22):
I've been watching.

Speaker 15 (34:24):
The sales because I couldn't get into Karaka because I
had they had it on a the last three days,
I've had it on a one of them on the
Sky channel and I've been watching it.

Speaker 2 (34:40):
Then it'd be pretty It'd be a pretty dull watch,
wouldn't it.

Speaker 16 (34:44):
Uh mh it's I would be there, but I've got
them and my toe legs are wrapped from my toes
to my knees with the water.

Speaker 15 (34:55):
Re engine, so I can't go anything. But I've got
the catalog that it was interesting to me. You know,
it would be no watch for somebody that's not into
under the racing game, into the breeding sides.

Speaker 2 (35:10):
Peter, nice to speak to you. There we go go him, Welcome,
good evening. We're talking Sky TV and the problems with
the dish. I love that guy. I didn't want a
dish on his house. There's two things I hate in
the house, a dish and the outdoor unit for an
air peat pump. Terrible looking things. Marcus. The satellite issue

(35:38):
has been a well known, long standing issue affecting freeview
for the at least a few months. That's right. That's
why I've talked about it the last few months. But
what's happened today is that Sky has spoken about it.
The shareholders meeting watching cricket have great to hear Lancaster

(36:00):
Park will be in use in the future. Marcus, how
can be a dangerous speech as it's most frequented beach
for the unwaryth surfety for forty years and lost acount
of how many people unstaved an unsung hero, cheers m

(36:28):
Grieving Sandy, it's Marcus.

Speaker 17 (36:29):
Welcome, Oh high Makers says well, I'm a grumpy Sky customer.
I got myself the white Box some time ago and
it just it did take a bit of effort to
learn how to drive it because I'm old, but it
was fine and then once I learned. But just the
last the past week, really it's been absolutely horrific. We

(36:54):
have rain saved, there's no rain. We have disconnected Internet
and everything stops, and then we have WHI Hi reconnected
at the top and it just goes on and on
and on. We can't watch anything on YouTube or anything
like that. It's just it stopped. It goes round and

(37:15):
around around and just stopped. So I've rung them and
they tried to take me through the steps, you know,
but I'd already done that because years ago I had
that trouble. I had to pull this out and that out.
But this is horrific, and I'm paying one hundred and
fifty dollars a month, so I don't think they'd be
very happy if I stopped paying for a month. I

(37:36):
bet they'd have bakeel for somebody on to me. But
it's just not good enough.

Speaker 2 (37:40):
Oh, you're not kidding what you're paying for. So you've
got you've got a dish on your roof. We have,
and the white box is to help that dish. Is
that right? To give you a better suit?

Speaker 10 (37:52):
Yeah?

Speaker 17 (37:53):
Well I'm not that technical stavvy, you know, okay normally
but no, well I'm not. But as I say, when
we got it put in, we got it and there
was nothing wrong. But all of a sudden, we've had
all of this trouble. We have got a dish on
the roof. Whether that's still the thing, I don't know.
But I tried to get somebody to come around and

(38:14):
have a look. But yeah, at the stage sort of
you know, I want to keep you know, that sort
of stuff going like Sky because channels one, two, and
three just don't do it for me, so it's there's
not much worth watching.

Speaker 7 (38:30):
To be honest, have you got have you got the end?

Speaker 2 (38:34):
You got TV coming through the internet as well as
through the.

Speaker 17 (38:37):
Sky, Yes we have, Yeah, but we're very dissatisfied it
the moment. It's not good. So I'm hoping something will
come out of this meeting. Unfortunately I missed the news
talk they'd be chat with Sky today. Somebody put it
up on Facebook tip that was happening, but I looked

(38:58):
too late, so I missed it. I guess I can
go back and hear it, can't I? Yeah, Well I'm
not good at that either. You're not much help.

Speaker 2 (39:07):
Really now when I let the other people say I'm
just the conduit, it so increases. You know, that's the sky,
the white box is free getting on the internet, right,
you're not if you're getting it through the sky, through
the they shouldn't school a sky. That's the trouble. I've
just worked it out because no longer sky. It should
be called pipe because coming through the pipe, it's coming

(39:31):
through the copper. It's called Sky because it came from
the Sky. Here's my answer. Twelve past nine, nol Ats
Marcus Good evening.

Speaker 18 (39:43):
I'll go Marcus. Yeah, I'm just bringing up at Sky.

Speaker 6 (39:48):
Yeah.

Speaker 18 (39:48):
I live in Hoker, ticker and there and there and there.
Contract that comes from Nelson to six here Sky good.
He used to come from Gramemere but they changed companies,
so he comes from Nelson.

Speaker 7 (40:02):
Yeah.

Speaker 2 (40:05):
And how does that drive? Four hours? Three hours?

Speaker 14 (40:09):
Yeah?

Speaker 18 (40:09):
And I've been a Sky member for nearly twenty years plus,
you know when it fears started, you know, so I
don't really want to ditch it and that, and I've
just moved hair and that, and I'm still getting my
mail from my old address from Sky. They're not giving
it to my new address. So it's my hiccup. And they.

Speaker 2 (40:34):
When the guy when the guard turned up was any good.

Speaker 18 (40:39):
No, he wrung me two weeks later to put my
Sky on and said I'm coming down from Nelson. I said,
I've already done it, buddy, so don't really don't worry
about tuning up. I'll just cross off on my book then,
because every time they come to a SKY member that
you know, is that getting paid by Sky. That's how
it works, Sky pays in you understand that.

Speaker 2 (41:03):
Ah, well, I don't know if that's always the case.
I think somebody's going to yourself.

Speaker 18 (41:07):
Now yeah, I think now you do. If it's your fault,
they make you pay. But most of the time it's not.
It's pretty good about that. Like if your box breaks down,
they usually it's usually free for the contractor to come out.

Speaker 2 (41:21):
That's your That's not my experience for the conversations I've had,
people have effect to pay a lot and then the
person hasn't tuned up, so it hasn't been a good
experience for anyone.

Speaker 18 (41:32):
So I'm on the south one in the Wist coast,
you know, and we get rain fade when it's like fine,
But when it's putting down the frame like Creentral, it
doesn't rain fade. So you know, it's only when the
when the cavern of the clouds over our disc that
we get rain fade. Didn't know what I'm saying, yes, yeah,

(41:55):
and they and I just think, yeah, it's all good.

Speaker 2 (42:01):
Did you tell Sky you'd moved moved houses?

Speaker 14 (42:04):
Yeah?

Speaker 18 (42:04):
I run the Thought Center and that and I got
some lady. She was a Filipino, and I said, can
I talk to a KIV because I don't understand you.
So they put me on hold again. And I just
wanted them to change my address to where our mother there.
But they haven't changed it. They've just put my old
bill at my old address. So I go down every month.

(42:27):
I get it about the twentieth because I get it
through the mail. You see, I'm not Internet. It's always
three the mail could.

Speaker 2 (42:34):
Keep Could you understand what the person was saying or
do you just want to make a point.

Speaker 18 (42:39):
I couldn't understand you.

Speaker 2 (42:41):
Yeah, she's speaking English.

Speaker 18 (42:44):
Oh yeah, kind of. She was at home. It sounded
like she wasn't in.

Speaker 7 (42:47):
The call center. She was waking from home, you know. Yeah.

Speaker 2 (42:51):
Would you have a problem with that?

Speaker 18 (42:53):
No, No, no, differently not. It's that that I'm not
getting my mail to my new address. I was just
going to go to my old box, you know, because
I paid through the postbank to see yep, I'm going
to pay my bill every week. I don't pay it
on to net because Scott, when you're r in sky
calls and do they say I should go through the bank.
At Internet banking and net it's easy to pay your bill,

(43:14):
but I'd rather just go to pay Post Bank every
month and pay it before the first yeah, and all
that to keep that game too.

Speaker 6 (43:24):
And I get paid if.

Speaker 18 (43:25):
I missed the payment, it's eleven dollars. If I miss
the payment that it charged me eleven dollars extra on
top of wine because I played seventy dollars a month.
And that's what that's. That's without movies. I've just got
sport because I'm a sport edict. It's like the Mate
before and all the other channels. I've got about seventy

(43:46):
channels mate, you know, plus just all the channels on
News ABC and all that. So it's a good package.
Oh you're positive, No, yeah, I am positive about it.
But and plus I've cut off the call center there
the only and they hundred number. We can't rang free

(44:06):
name more to talk to them about problems. We've got
to ring you know, nineteen one number there, so it
costs us to ring them. And sometimes you're on They're
fine for twenty minutes. These all your created on your
phone own buddy.

Speaker 2 (44:20):
Hearing and all. Thank you for that. Sixteen past nine, Malcolm,
it's Maacus. Good eating and welcome him, Malcolm.

Speaker 7 (44:27):
Oh hi, Marcus. So a long time listener, first time
caller to you on the sky thing, and I've got
a slightly different perspectives. I left skuy God nearly ten
years ago the worst company I've ever dealt with, and
I'll tell you why. Because the package I had gave

(44:51):
me free to wear TV one, two three buy them
in those days, and that was fine. I don't like sport,
but I had to have sports packages, which was from
memory about what your forty five bucks on top? They
wouldn't budge on it. And then when you know our

(45:14):
freedoware channels thus became rubbish. I mean absolutely rubbish. Why
would you waste your time? But apart from that, you
know I watched without Arts channel TCM and you know
the movie channels, but they wouldn't budge.

Speaker 19 (45:31):
So I just gave it up.

Speaker 7 (45:35):
The most unbending company I've ever dealt with. You know,
I said, no, you've got to pay the ex for
forty or whatever it was. I can't remember, you know,
for the sport what sports? I'm not interested this as well.
So that's my story.

Speaker 2 (45:54):
I guess it's the only way that they could make
the business model workers because they pay so much for
the rights to sport. I guess that's the way it
hit to happen.

Speaker 7 (46:03):
Yeah, well, you see the thing was the key to
it wasn't so much sports. You know, the old days
when we had TV one, Sunday Sea and all that stuff.
We had quality stuff. It's rubbish, It's absolute junk. I mean,
why would you you know, I get my news a

(46:26):
through Internet plus don't LA was av and I'm lucky
to think they would last another two years before I've
been hearing today they don't deserve to be in business.

Speaker 2 (46:45):
Are you talking about free? Are you talking about Sky
or free too way TV?

Speaker 14 (46:48):
Now?

Speaker 7 (46:49):
Oh, free to work TV. I wouldn't waste my time.
I haven't watched TV one for sixteen years.

Speaker 19 (46:57):
It's just I.

Speaker 7 (46:59):
Will add one other extra little thing if you can
bear with me. I've stopped using the newspapers.

Speaker 13 (47:05):
And I'll say you why.

Speaker 19 (47:07):
I've read newspapers for forty years and most days I
live in Wellington. But I know it's the same with
a herald with a joke of run.

Speaker 7 (47:20):
When you buy the post they're going to have a
new name, the Harvey Norman. It's either six, eight or
twelve pages. Oh I don't want to pay for you know,
I mean, and the stupid part of it is if
I want electrical stuff, I go to Harvey Normans. I

(47:40):
don't need to read their ants anyway, enough of my rants.

Speaker 2 (47:46):
Appreciate that, Malcolm. I appreciate your awareness. It wasn't enough
of your rent. Thank you, Marie. It's Marcus. Hello, good evening.

Speaker 7 (47:53):
Hello, Hell are you good?

Speaker 2 (47:54):
Thank you Marie.

Speaker 20 (47:56):
How about Sky? I must be one of the rare
customers that have no problem, right, I have been with Well,
it started off SAT and then it was Telstra, then
it was Vodaphone, and then Vodaphone stopped and it became
Sky and then we had to have different decoders, and

(48:20):
they had a thing called a a Skypod. Now, if
you've got a Skypod, you paid one hundred dollars end
a story. You don't have to pay a subscription each
week each month. With the box, you paid two hundred
dollars up front and then you had to keep paying

(48:42):
for it monthly. I have no problem if I don't
have to ring Sky because I don't have problems. But
I rang well, actually I do through the chat on
my Sky account, and I asked any questions for that,
and then they get the person to call you back.

(49:06):
You don't have to call them. You can if you
want to, but you can request a callback. So it's
not costing you, it's costing them, Okay, for whatever the reason.

Speaker 2 (49:17):
Just a little bit. Did you say that SkyTV used
to be Vodaphone.

Speaker 20 (49:23):
No, Vodaphone became sky TV when Votaphone stopped being Vodaphone
stop having TV about eighteen months ago.

Speaker 2 (49:36):
Oh, but SkyTV as a company was always SkyTV it yeah,
for sure.

Speaker 20 (49:42):
Is it was never called anything else. I'm saying Vodaphone
finished as a TV and Vodaphone customers then went to
Sky if they wanted to if they wanted to have
Sky as because Vodaphone used to get their feed true Sky.

(50:03):
But to get packages, you can have the startup packages
and that's the TV and with that you get the
entertainment package, which is History, Animal Planet or overseas news
you know CNN, Fox News, the Aussie News. You don't

(50:24):
have to have sport. Sport is an optional extra, same
as movies. You don't have to have it. We chose
to have it, so we've got it. And with the
iPod own Skypod you don't get any as they call

(50:44):
it rain interference or whatever they call it, because it's
run through a cable, not through a dish, so you
don't get any of that rain fade or anything like that.
If you've got these pods and you pay one hundred
dollars for it and a story, you don't have to
do you watch Marie everything everything we've got. We've got

(51:10):
the starter package and we've got like the entertainment which
is just as I said, it's Animal Planet, Overseas, news, discovery, documentaries, whatever.
And we've got the sky Sport and they have that
Sky Extra. You get the extra channels in the sport

(51:33):
in the sky in the Sport, so we are over
the period of time we watching everything on there. We
might be watching Animal Planet for the series, or from
eight o'clock to nine o'clock and then the Sport on,
so we'll flick over to Sport. And we've actually got

(51:54):
we've got two skypods, one in our bedroom and one
in the lounge. And if I wanted to watch something
on I don't know, special dumb unit, I might go
and sit in the bedroom and watch that, or my
husband watch a sport. But we just have the sky

(52:15):
Skypod in the bedroom for if we want to lay
in bed in the morning or go to bed early
at night and we just watch it on there.

Speaker 14 (52:26):
Skypod.

Speaker 20 (52:27):
I wouldn't have any I wouldn't have the box. I
know you can record on it, but with the sky
pod you can go back and watch it. Like if
you wanted to watch I don't know the TV three news, okay,

(52:48):
and you've gone out, you can record it on your
sky box. But if you've got the sky Pod, you
just get this TV three news and go back. Yes,
I'll watch Wednesday nights. Is not to whichever one your
mist It's everybody's choice. But I have no problem whatsoever.

Speaker 2 (53:17):
Brilliant Marie. Appreciate your passion and you love the sky pod.
Someone says atmospheric conditions and all existing. What does that mean, Marcus?
Just you didn't. I'm not sure about the topic that
you mentioned. Sky My problem my credit cards shows payment

(53:41):
being deducted for Neon but can't connect to Neon now
sits an email to support tender, but no response. Anyone
else got this issue, Marcus. We had a problem with
a white box. Spent three half hours on the phone
with someone no point did cancel sky and recon reconnected
the last month for three months half price and you box.

(54:02):
That's from Jeff. Jeff's gone back and paying less. That's right.
My name is Marcus. Welcome head on midnight tonight, oh
eight hundred eighty nine to text you want to come through.

(54:26):
It's about Sky. I like how you talked to us
tollas how Sky worked. She might be watching Animal Plant
and they switched to sport Get Yeah, by the way

(54:46):
I go, if anything with watching on Animal Planet in
that crime channel, that just freaks me out. Why do
you want to watch that? You're going to be sick.
There's just me. They reach to their own each to
their own Skypod. I don't necessarily know that sports statues

(55:09):
is a good idea. I just don't think we do
them very well. Yeah, now I might be wrong about that.
I know there is some demand for a statue of

(55:30):
Richie mccaught and Kurol. I don't have a problem with that.
I mean, I think he's worthy of a statue, but
there's already been fuss for funding and stuff like that,
which must be embarrassing. But you get to a statue,
you got to do it well. It's got to be
solid and it's got to look like something anyway. But

(55:59):
most of them I think are underwhelming. I think that
Colin Meads one is probably quite good because it's a
good scale. John Walker's one looks all right, but it's
kind of lost outside the finance center in Manaydewa. They
need to be somewhereere it looks good. I've always kind

(56:23):
of thought the one in Hamilton of the guy from
the Rocky Horror Show looks a bit lost as well,
because it's not big enough. It needs to be twice
that size. You understand what happens to a group fundraisers
for next thing. You know they're out of money, so
they go with a smaller one. Hello Lois, it's Marcus

(56:47):
and welcome.

Speaker 14 (56:49):
Hi Marcus.

Speaker 21 (56:50):
How are you good?

Speaker 2 (56:51):
Thank you, Lois.

Speaker 12 (56:52):
Did you have a good holiday?

Speaker 2 (56:54):
Yes, thank you, it was fantastic.

Speaker 12 (56:56):
Oh good on you. I'm ringing up about that lady
that the new Skype pod. Yes right, she told you
all about all works and never think, But she didn't
say how much it costs a month.

Speaker 2 (57:10):
Did you say a hundred? Did you say one hundred?
I thought you said a hundred.

Speaker 12 (57:14):
Did she say a hundred?

Speaker 2 (57:15):
I don't know that. My record's not great. I thought
she's the day, did you hear?

Speaker 12 (57:20):
I must set? But because I've got everything.

Speaker 2 (57:22):
I think I think she said one hundred one off
and no subscription.

Speaker 12 (57:27):
What she mean by that?

Speaker 2 (57:28):
She mean it's the one off cost for a hundred bucks.
That doesn't seem right, does it?

Speaker 18 (57:32):
No, it's not.

Speaker 12 (57:33):
It's not right because I've got everything you can get
on Sky. I've got the sport, I've got all the channels, everything,
and I pay one hundred and seventeen dollars a month,
okay for my Sky. That's what I pay. That's my entertainment.
I can't get out and about. So I watched Scott.

(57:54):
I mean half the time you turn it on, you
I've got to you turn it on in the through
and there's nothing you want to watch anyway.

Speaker 2 (58:02):
That's right, That's what I think. That's how most of
us where we go on there. We look, we started
we started about you look.

Speaker 12 (58:07):
At start at TV one and you go right through.

Speaker 2 (58:11):
Yeah, and annoways be there's so many gaps.

Speaker 12 (58:16):
Yeah, yeah, I just.

Speaker 2 (58:17):
Like go to one to forty, but you go to
movies thirty one, thirty two, thirty three, thirty four to
thirty five. Then through to fifty. I thought, well, you know,
just condensed it all.

Speaker 12 (58:27):
Yes, yes, year fifty fifty to fifty one. Then you're
into the sport yeah, yes.

Speaker 2 (58:33):
And the sports normally repeats obviously, isn't it.

Speaker 12 (58:37):
Well No, I've been watching the Big Bash.

Speaker 2 (58:39):
Oh yeah, you like the Big Bash?

Speaker 12 (58:40):
Yeah, tween you crook at the Big Batch. I've been
watching that. But that was final was last night or
the night before of them? Yes, that's all finished now.
Oh then there's the other twenty twenty games coming on.
But the Big Bash in Australia was quite good. Back
to the radio, yeah, back to the radio.

Speaker 2 (59:02):
So you have a dish?

Speaker 12 (59:04):
Yeah, I got a dish, Yes, problems was the dish
my TV was? I was getting that rain fade all
the time. Yes, And I got my son down to
fix it, and he's already had fixed it, but so
I had to call Sky and then they came and
something was wrong with the dish on the roof. But
it's all for now, so it's all good.

Speaker 2 (59:26):
When did that happen?

Speaker 12 (59:29):
All about two or three weeks ago?

Speaker 2 (59:31):
Did they tune up?

Speaker 4 (59:33):
Yeah?

Speaker 2 (59:34):
Did they charge you for it?

Speaker 12 (59:36):
No, it's just just not mine. You don't own the dish.

Speaker 2 (59:41):
Yes, some people say they've been charged when they come
out and fix it. We'll check on that one. Twenty
five to ten. High Linderance, Marcus, Welcome, good evening. If
I pushed your button, High Lnderance Marcus, good evening.

Speaker 12 (59:55):
Ah, sorry, not my fault.

Speaker 17 (59:58):
My phone's not very good at the moment.

Speaker 2 (01:00:00):
That was my Yes, I can't perf it was my fault.
I hadn't pushed the button proply, so welcome.

Speaker 14 (01:00:05):
I ca.

Speaker 17 (01:00:07):
Look, I'm having a lot of trouble with Sky at
the moment. It's I'm having to wait for our whole
month for that to get a technician to look at
my Sky. It's just ridiculous. I rang them again today.
I thought they were supposed to come last Tuesday. I

(01:00:30):
didn't even get a phone call, and then today and
in the end I rang and they just said it
would their next Tuesday. I wasn't very happy. I mean,
I pay ninety seven a month, and because you know,
I love sport and I don't have their stupid movies,

(01:00:51):
but as I've got YouTube and Netflix. But after about
ten minutes on the phone and I told them I
just thought they were a disgusting company and they treat
their customers very badly. I've never had this problem before.

(01:01:11):
I had to get them twice before, and it was
the dish because my dish is very exposed, and also
my neighbor had the same problem. But when the bad
weather started about three weeks ago, that's when it started
playing up. So now for the last three weeks, I

(01:01:32):
can't even get Channel one, okay, and I.

Speaker 2 (01:01:41):
So, Linda, you need them to come and realign your dish.
Is that what needs to be done.

Speaker 17 (01:01:47):
Well, it's either the dish or it's the sky box.

Speaker 2 (01:01:52):
So it's not working at all.

Speaker 22 (01:01:55):
No.

Speaker 17 (01:01:56):
I mean I can get YouTube and Netflix, but I
just can't.

Speaker 7 (01:02:01):
If I put it on.

Speaker 17 (01:02:04):
Try and get Channel one, now it comes up as
atmospheric conditions and how long?

Speaker 2 (01:02:11):
How long has its been going on for Linda?

Speaker 17 (01:02:13):
Three weeks now? So they're coming. They said that coming
next Tuesday, and so that will be a month. So
they've actually told me that they will give me a
complete refund for the months, and I said, well, you know,
I want to watch television. Yeah, So I just think.

Speaker 2 (01:02:34):
It's have they said they're coming before and not tuned up?
Did you say that the.

Speaker 17 (01:02:40):
Last Tuesday they were supposed to come is got no
phone call nothing.

Speaker 2 (01:02:44):
That's shocking, Yes, because that's a day wasted. I mean,
I'm not saying that they're not going to be get
home all day, but they're not. So which yeara do
you live in lond I'm just trying to work out.

Speaker 17 (01:02:54):
I live in Nelson.

Speaker 2 (01:02:56):
Okay, Well probably the Nelson the Nelson. The Nelson guy
might have been down a hooker ticket. He seems to
go up and down the whole of the coast, which
is a five hour drive.

Speaker 17 (01:03:04):
Yeah. Well, surely, surely they must have more than one technician.
I'm just wondering if they've laid staff off.

Speaker 2 (01:03:12):
I think what happened, Linda is they had a horror
of sky technicians and Downer, an Australian company, came in
and they took over the job of providing sky technical service. Yes,
and they were supposed to employ all the sky technicians,

(01:03:36):
but someone told me they offered them a quarter of
what the sky technicians were earning, so none of the
sky technicians went across to work for them. So suddenly
that offered a service, but they had no staff to
provide that service. That's my understanding of it. Now that's
what I've heard on talkback. Don't quote me, but that
seemed to be the gist of it.

Speaker 17 (01:03:58):
Yes, I thought that something like that was the Yes,
more people losing jobs, can I.

Speaker 2 (01:04:06):
Imagine and a big scene to you, right, because it
probably works better because you've got a lot of people
you can make some money. But if you're doing a
big area like between Nelson and the coast, a lot
of driving, a lot of petrol, you're probably know, if
you're working for yourself, yeah, probably your margins are thin.

Speaker 17 (01:04:25):
So anyway, I haven't been able to watch any cricket
or anything for the last three weeks and it's really
very frustrating.

Speaker 2 (01:04:34):
Well I hate to say it, but January is probably
the best month for sport.

Speaker 17 (01:04:38):
Yes, I know. Luckily I managed to watch a lot
of the cricket on Duke which they But I mean
I've got Scott, I've got sports Sky Sport anyway, you know.
I mean I've had it for two years now because
I love the sport. You know, I'm in the seventies.
I spend a lot of time at home and I

(01:05:00):
get a lot of pleasure out of watching my sport.
You know, I just love sport.

Speaker 2 (01:05:06):
Seems to be cruel the way they're treading people.

Speaker 17 (01:05:09):
Yes, well, I told the lady on the phone, and
I said, I'm not I'm not giving you a hard time.
It's not your fault because I've been and that I've
been in customer for the situation in my working life
and I know what it's like and people. She was
very good, I understand how why you're so angry and frustrated,

(01:05:34):
and yeah, so that's it, you know. I just I
just happened to turn the program on and I thought, oh,
that's interesting. I'll bring up and give my little story.

Speaker 2 (01:05:47):
Always interesting, Linda, always interesting. Thank you. Good luck with that. Oh,
it's a shame I can't offer people. Will offer you
people more reassurance to say that hopefully they're listening or
anything like that, because I'm sure they're not. I just
think probably it's the way their business works. Things are
changing and they're not making much money. But if I

(01:06:14):
think they heard that, these people are perhaps people that
are spending a lot of time at home, sky's their life.
It's a big part of people's lives, and imagine waiting
for months to get it fixed. Anyway, Hello, Amma, Marcus,

(01:06:41):
good evening.

Speaker 7 (01:06:42):
Hi, how are you good, Thank you, Emma.

Speaker 23 (01:06:46):
Yes, I'm just calling about Sky. So it was I
think always like Christmas Day or Boxing Day, we would
watch TV and then it was around seven o'clock every
night it would just sweach off and we're like, okay,
this is weird, but we're just turning Netflix on. Then
the next day it happened, and I think three days
in a row you'd be able to watch TV in

(01:07:07):
the morning, the Sky TV, and then it would just
turn off. And then it just stopped working all together.
And I thought, right over Christmas, I'm not going to
call because what's the point. We won't get a technician.
So after New Year's I rung and told them about
the problem. And I knew there was a definite problem
because people had been talking all over Facebook about it

(01:07:30):
and said, hey, you can I have a refund. It
stopped working on from Christmas Day Boxing Day, and they
said no, we can only get a refront fund from
when we rang them and told them about our problem,
which was a little bit annoying, but yeah, so they
it took them a week. They came out it's all

(01:07:50):
working now and they forgot to give me my refund
and the bill so I messaged them and got my refund.

Speaker 2 (01:07:57):
You sound like name dollars. You sound like you're a
great communicator.

Speaker 17 (01:08:03):
I try.

Speaker 23 (01:08:03):
I'm a Gemini.

Speaker 2 (01:08:09):
Okay. Are you somewhere in a big metropolitan.

Speaker 23 (01:08:12):
Area, No, South Aukland.

Speaker 2 (01:08:15):
Okay, yeah, I guess that's a good that's a big
army area, because it'd be like, yeah, I presume there's
a lot of Skype people.

Speaker 23 (01:08:23):
Oh yeah, maybe.

Speaker 2 (01:08:26):
In the world of astrology, Gemini stand out as the
quintessential communicator.

Speaker 23 (01:08:32):
There you go.

Speaker 2 (01:08:32):
When are you born?

Speaker 18 (01:08:35):
Jane?

Speaker 23 (01:08:36):
Jane five?

Speaker 6 (01:08:37):
Great?

Speaker 2 (01:08:37):
Such a great communicator. Emma, thank you, Hello, Mitch Marcus, good.

Speaker 7 (01:08:40):
Evening, Heyloshie, welcome back.

Speaker 24 (01:08:43):
It's good to have you back on.

Speaker 2 (01:08:44):
Thank you much.

Speaker 24 (01:08:47):
Funny story last year we got the upgraded box and
from sky and plugged it in and had nothing but
trouble with it.

Speaker 21 (01:08:53):
From day job.

Speaker 24 (01:08:55):
Put the old box back in that went all right
for a little bit, started having problems. So we're paying
one hundred and eight a month, and brung them up
and said we wanted to cancel, and they said why
and we said, oh, just cross the living plus also
the issues, and they said, well, how about we give
it to you at half price for six months and
we'll send someone out to fix your problem. So they

(01:09:16):
do have the ability to help you if they want to.
So we're now paying fifty four dollars for the next
six months and we'll probably cancel it after the six months.

Speaker 2 (01:09:29):
Is it the white box that you had problem with?

Speaker 6 (01:09:33):
Yeah?

Speaker 24 (01:09:33):
Yeah, the white box was as soon as we went
to the white box. It was just the reception, the volume,
just you you name it. It was an issue.

Speaker 2 (01:09:42):
And are you in a big city, big metropolitan.

Speaker 24 (01:09:44):
Area, Auckland, Central Auckland.

Speaker 2 (01:09:48):
And when they came out, did they did they fix
the white box or did you go back to the
black box?

Speaker 24 (01:09:53):
They just told them to put the black box back
in and get that working and to be there. I
use sky Go more than I use the sky Now.
I don't seem to have trouble with sky Go.

Speaker 15 (01:10:02):
Yep.

Speaker 24 (01:10:02):
I don't know what the issue is, what that is,
but I get way bet ever gets rainfall and never
get dropped out with Skygo. And there's nothing more annoying
when you're watching sport and dropping out or freezing.

Speaker 12 (01:10:13):
And.

Speaker 2 (01:10:15):
But you're still watching Skygo on your main TV.

Speaker 7 (01:10:18):
Are you why watch it on my phone or iPad.

Speaker 2 (01:10:22):
Ye thought, yea makes sense. Thank you for that Ten
Away from ten.

Speaker 25 (01:10:28):
Hi, Tony, Oh, it's good evening, Mark. It's a wonderful program,
very informative. I hate people speaking about being put on
hold or sky TV and macking them around. I'd just
like to mention that I rang my power company, Contact Energy,

(01:10:53):
and was put on hold for half an hour. So
I hang up and thought, I'll ring you again, and
it took one hundred and five hours for them to answer.
I will play your game and call you out one
hundred and five hours. How's that.

Speaker 2 (01:11:17):
You're on the phone for one hundred and five hours.

Speaker 25 (01:11:22):
Headed on the speaker phone one hundred and five hours?
I thought, I'll play your game and call you out. Yeah,
And did they get a pang lesson when they finally answered.

Speaker 2 (01:11:36):
Well, true, So hang on. So you ring them and
you're on hold for twenty five.

Speaker 7 (01:11:41):
Minutes, yeah, thirty minutes is and.

Speaker 2 (01:11:45):
Then you hang up because I didn't answer. And then
you rang that and you taught them a lesson about
what was the lesson you're going to teach them.

Speaker 25 (01:11:57):
The last people that were in this house, I had
to pay their phone bill. They didn't clean it up.
So I thought I will answer ask about out there
and whether I'm liable. Yeah, one hundred and five hours.

Speaker 2 (01:12:12):
But when you said you want to teach them a lesson,
what was the lesson that you're going to teach.

Speaker 25 (01:12:15):
Them, Well, I gave them such a lesson and tang
lation about customer service.

Speaker 2 (01:12:26):
There's over four days.

Speaker 7 (01:12:29):
Yes, yep.

Speaker 25 (01:12:33):
Did phone vote and I was listening and waiting and waiting. Yeah,
So that's the truth to the Marcus. Did you the
people were problems with sky.

Speaker 2 (01:12:47):
Tony? Did you sleep for those four days?

Speaker 25 (01:12:52):
I just had the phone on speaking phone waiting for
them to answer. Just get ringing, ringing, ringing, ringing.

Speaker 2 (01:13:00):
So you didn't You didn't sleep for four days?

Speaker 7 (01:13:04):
That's right? Yeah, wow, So customer service needs to be.

Speaker 2 (01:13:17):
What time of the day did they answer?

Speaker 25 (01:13:21):
Oh? I think it was round about nine or ten
in the morning. Yeah, the phone was going and I
was sitting near waiting. Made him had a little snooze
for it. Did they call me back and know or
did they answer? Now it's still ringing? Oh man?

Speaker 2 (01:13:43):
How long did your lesson you give? How long did
the lesson take?

Speaker 25 (01:13:48):
Haven't?

Speaker 2 (01:13:49):
How long did the lesson you gave them take?

Speaker 25 (01:13:52):
Some expletives.

Speaker 11 (01:13:54):
How long?

Speaker 2 (01:13:55):
How long for?

Speaker 25 (01:13:58):
Probably I would say four or five minutes, non stopping
yet yep, yep, yep, telling them they appeared.

Speaker 2 (01:14:06):
Read you must have been tired.

Speaker 25 (01:14:13):
Yes, mate, yeah, I'm like a fox terier. I will
never ever give up.

Speaker 2 (01:14:18):
But you know you said you were teaching them a lesson, right,
But to teach them a lesson you waited on hold
for four days?

Speaker 8 (01:14:27):
Yeah?

Speaker 25 (01:14:31):
Yeah, and I gave them a tang lesson and gave
them the message good and proper about customer service?

Speaker 2 (01:14:40):
Was it was there hold music?

Speaker 25 (01:14:44):
Yes, yeah, the same old, same old, like when you
ring social welfare, you know those old oh god, so yeah,
I think I've been on hold Social Welfare for whatever
they call themselves nowadays. Yeah, somewhere around forty five minutes
with that mold.

Speaker 2 (01:15:06):
But one hundred and four hours, yeah, yeah.

Speaker 25 (01:15:10):
One hundred and five hours truestul goodness me.

Speaker 2 (01:15:17):
I've heard it all, literally, I've heard it all. Cheap
welcome people. Yeah, one hundred and five hours on hold.
I think I heard him right. I can't work out
why I said I'm going to show them, because wouldn't

(01:15:38):
you have hang up? Wouldn't I would have hung up
and rung back. I mean, I don't think he was
in a Q was he? I don't know what the
messages they were saying to him, like you are such
and such an order. You couldn't lead the house for

(01:16:05):
five days, you couldn't sleep all days. We're talking Sky
because they've had their shareholders meeting. YEP, more and more

(01:16:27):
sky TV customers experiencing problems, as the broadcast of races
to replace its dying satellite. In an update for Investor's
sky Set that accelerated plans to move from its current
Optics D two satellite to a new satellite by May,
after that satellite thought would end its life earlier than
previously thought. I don't know what sky it says. Sky

(01:16:56):
is continue to accelerate the roll out of the new
Internet connected Skybox and the new IP only Skypod. So
I'm Marie loved you reckonly mean one hundred and four hours.
We did say that Sky are after rain fade every
single time, turning it and complaining for weeks. I threatened

(01:17:17):
to shove it up their rear. They sent someone out
the next day and they gave me a credit, and
the technician wrung we first to check. I was home.
He didn't say there was a rusty bolt on my dish.
Fixed no issues since we have a black box, he said.
Loads of technicians are leaving Sky go complete disaster the
new system. Someone'd like to know what the five minute
tongue leshing consisted of. Probably just about to sleep, probably

(01:17:41):
sleep deprived. You'd think back at your people, it's all
about Sky tonight because it's our topic. Hello, Denis, it's Marcus. Welcome.

Speaker 26 (01:17:57):
Oh my Marcus.

Speaker 5 (01:17:58):
Nice to have you back.

Speaker 2 (01:18:01):
No problem, Denise, I've been back ages, but.

Speaker 5 (01:18:07):
I haven't run you until tonight.

Speaker 2 (01:18:08):
No, no good point.

Speaker 7 (01:18:09):
Yeah, okay, I spoke to.

Speaker 5 (01:18:12):
You about Sky before Christmas having this problem with fixelating,
the picture going and et cetera. We actually got a
two hundred and seven dollars credit from them, and fortunately
we when we had the TV in stores, the Sky
technicians gave us his card and we still had that.

(01:18:37):
And he's actually working on his own and he's busier
than he was with Sky, so he meant he came
out and he fixed it, but it was the some
part that's in the dish that he had to. But
he did mention also the satellite. But we've had no
trouble since and you're you're right the CEO is a woman.

Speaker 2 (01:19:03):
And did he charge you for that?

Speaker 21 (01:19:06):
Yes?

Speaker 5 (01:19:06):
He did, Yeah, because he know that he no longer works.
Guy told us that was going to be about three
weeks before they get out, and I said, no, that's.

Speaker 8 (01:19:16):
Not good enough.

Speaker 2 (01:19:17):
Okay, So that's not He's not the downer guy. He's
just a go on his own. What's he called himself?
What's his company called?

Speaker 6 (01:19:23):
Oh?

Speaker 5 (01:19:23):
He just worked on his zone?

Speaker 2 (01:19:24):
Okay? Has he got has he got a sign written van?

Speaker 6 (01:19:29):
No?

Speaker 7 (01:19:30):
Okay, no he hasn't.

Speaker 5 (01:19:32):
But he was he was the Sky technician because originally
he came out to set the TV up for it
with you know, he was working for Sky, but the
Sky saxtamore.

Speaker 2 (01:19:42):
And how much did he charge you to these.

Speaker 7 (01:19:45):
To twenty okay?

Speaker 2 (01:19:47):
Yeah some of that some of that would be for
the new bit, wouldn't it.

Speaker 5 (01:19:52):
Oh yes, it would have been. Yes, Yeah, he managed to.
I sort of thought that maybe I wondered how we
got the part because I thought Sky provided them a
couple of people, you know, an thought the no problem.

Speaker 2 (01:20:07):
I think Dan, I've just talked to my producer Dan here.
I think last time we talked about this, Denise, when
you talked about it. I think you could buy them
super cheap or something. Did someone say that, Dan, do
you remember that?

Speaker 5 (01:20:16):
Yes, it's great.

Speaker 2 (01:20:18):
Yeah, I think you can buy them elsewhere the lens
or something. Denise, Thank you for that. Nineteen past ten
minutes Marcus good evening.

Speaker 27 (01:20:26):
Hello Lynn, Hello, how are you good?

Speaker 2 (01:20:28):
Thank you?

Speaker 27 (01:20:28):
Len Right. Yeah, another sky story, very very similar to
what the other people have been saying. Our started going
off about December, late December, same time in the afternoon,
just when the cricket was starting and my partner was
getting down to watch it. And then it started sort
of like cutting out longer and longer and longer. So

(01:20:51):
we were missing about four or five hours a day,
rang that number over and over again, and generally the
wait was about two hours or whatever. So I waited
until I could get a half hour weight and got
told four times that a person it would be dispatched
and the dispatcher would come out, and so we stayed

(01:21:13):
home for the dispatcher. We never heard anything and they
didn't turn up, so of course I was back on
the phone again. This went on for weeks and weeks,
and I just lost it. I lost the plot several times.
In the end I got out of them that it's
down as we're in one array, so it's down as
up here that do it. And I actually got an
order number after about four calls. So with the order number,

(01:21:36):
I rang down as myself and she put it through
and organized, and a guy who called himself the cable
guy turned up and did what everyone's been saying, fix
something on our dish and did something to it on
the inside, and now it's it's okay. It seems to
be working. There's a period between December and last week,

(01:21:59):
and so I thought, I'm not paying for what we've missed.
So I finally screwed eighty dollars out of them as
a refund. And I should have just gone to the
CEO like that other lady did. Didn't think of that.
I emailed a help number that was given to me,
and so now I've got my refund, but we've been

(01:22:20):
charged for all the calls on there now O nine
number because they took away their eight hundred number, so
now we've got to pay for that on our phone.
So we're not happy. Chair piees.

Speaker 2 (01:22:31):
Cable guy.

Speaker 27 (01:22:32):
He called himself the cable guy. He wasn't a Sky
technician worked for Downers in Auckland. Yeah, from Auckland. He
was terribly stressed. He turned up at five o'clock on
Friday night, lovely guy and he wouldn't say like that
to get the fact out of them at the call
center in the Philippines that it was down. As took

(01:22:54):
four phone calls. It was like you were talking to
some secret organization or something, and he I sort of
asked him a couple of questions. Oh, I don't know.
I do not know that is at the top. You
have to go to the top. I do not know,
and just peered out the door.

Speaker 2 (01:23:07):
But this is the cable guy.

Speaker 27 (01:23:10):
Yeah, yeah, he says, I do not know. I'm the
cable guys. So we assume that it's down as we've
got the contract and don't know Sky technicians actually exist anymore.
They've taken it over and they're getting these poor guys
out trying. I know a lot of people up here
that had this problem, and now sort of people are

(01:23:31):
ringing you. I thought, oh, I'll ring and share my
story because you know, it's just been it's just been
a nightmare and really annoying, and I'd like to tell
them to shove it. But my partner likes watching the sport,
so you start clearly because we've got sports channels, so
you know. But there you go. That's my story.

Speaker 2 (01:23:52):
How much should the cable guy charge you?

Speaker 27 (01:23:54):
He didn't, He hasn't. No, no, no, And so what
is happening now? After three requests for someone to answer
my email, I've got a reply tonight. I just keep
sending it. I do the dripping taps, and I just
keep going and going until I get an answer. And
they haven't said anything about a charge because we were
told the would be a charge, and if they try

(01:24:16):
and charge it, guess what I'll be saying. So no,
no charge on that one. He just turned up, did it.
He was great, He fixed it, and I.

Speaker 2 (01:24:28):
Wonder who pays him.

Speaker 27 (01:24:32):
He had a down his truck and so yeah, I'm present,
but he would be. He was definitely from from Auckland
because he was going back that night. Poor guy. He
looked terribly stressed, but he knew exactly what to do.
We didn't have to tell him. He walked in. We
were about to say this, this, this. He walks out
the back, goes over to the disk and it starts

(01:24:53):
working on it, so we knew. He knew that the
problem was, but it was just the fact that I
just could not we could not get any communication from.

Speaker 2 (01:25:01):
These Where about and Downers? Did you go? You go
down this till the community? Could you go to the
downs website? No?

Speaker 27 (01:25:08):
I got the phone number of Downers in worry off
the Filipino people, and I rang them first, and it's
said to leave a message with someone, and his message
thing wasn't working, So I thought I'll blow this, so
I just went to the wrong array down is up
here and got the She was a roading girl, but

(01:25:29):
she put my request through to dispatch, which is obviously
what this they call this thing, with my order number,
and finally I got somewhere. But that took I talk
about a month.

Speaker 2 (01:25:41):
It doesn't sound like a sustainable business model, does it.
The worst business in the world, the worst business in
the world. God help us. It's like a nightmare. Hello, Shannon,
it's Marcus. Welcome.

Speaker 26 (01:25:59):
Oh you're Marcus.

Speaker 12 (01:26:00):
How are you going good?

Speaker 2 (01:26:01):
Thank you? Shennon.

Speaker 26 (01:26:03):
Yeah, just a little bit more on the sky thing,
because we've we had the same issue. I think it
was the beginning of December and We're told we wouldn't
see the technician til something like Christmas Eve. We had
no it was doing all the fading thing and was
working properly, and I rang them back again and you know,
saying that's not good enough, and that supposedly some technician

(01:26:27):
in Auckland rang me through some things on the telly
and it got to the point where we couldn't use
our TV at all. It locked us out basically, so
we couldn't counter or anything we had. They ended up
after me wondering and carrying on, sending someone out with
and I think about four days or something, the technician

(01:26:50):
came out, you know exactly what the problem was, went
straight to the to the dish replaced. I think it
was the receiver and I've had no problem since. And
that's the second time in five years the receiver has
been replaced. He said, the receiver parts are so I'm
picking with all these people that is probably the same issue.

Speaker 2 (01:27:14):
So how did you manage to get it quicker? How
do you experdise it?

Speaker 9 (01:27:19):
Oh?

Speaker 24 (01:27:19):
I was on the phone all the time.

Speaker 26 (01:27:21):
I was asking them, because you can ring them and
say I want to talk to someone in New Zealand.
The's in Auckland and they have to put you through.
They cannot say I'm sorry, we can't do that because
that's as.

Speaker 2 (01:27:34):
Why do they have to actually have to put the
Why do they have to.

Speaker 26 (01:27:38):
Because the customers asked for it? Because and also half
the time, and I've done nothing about other we have
a Filipino lives with us. But if they can actually
be quite hard to understand some time, and they.

Speaker 12 (01:27:53):
Kind of they talk over you as well.

Speaker 26 (01:27:58):
So yeah, it is actually it's possible, just and it
is possible to be put through to somebody in Auckland.

Speaker 2 (01:28:07):
Okay, I wouldn't mind that fact check, but thank you
for that, Shannon. Yeah, I don't know how that would
work for their call center of people just say that
we're going to speak to someone else. It's not nice
for them, there is it anyway? Twenty eight to eleven,
Hello Susie Marcus.

Speaker 28 (01:28:26):
Welcome, Why Marcus?

Speaker 29 (01:28:28):
How are you good?

Speaker 14 (01:28:28):
Susie Marcus.

Speaker 29 (01:28:30):
I don't have any quarrels about Sky. When I ring them,
they say your estimated time to wait might be eleven minutes.
You're number six in the queue. And also I've just
been to Australia for four weeks Marcus for Christmas, and
I rung and told them I was disconnecting my TV
and that and they didn't charge me. Sky wis away.

Speaker 2 (01:28:50):
It's a good idea. I never thought of doing that.

Speaker 29 (01:28:52):
Yeah, yeah, And I just want to say about that contact.
But it's definitely not right because they can find your back.
They do say, Marcus, if you want to call back
pre such and such number, and one time I rang,
I'm just as though we're going to and if they
get to their clothing time the phone just stops ringing.

Speaker 2 (01:29:12):
Might have been a wrong number.

Speaker 29 (01:29:15):
No, it was con decked.

Speaker 2 (01:29:16):
No for the guy that did one hundred and five hours.

Speaker 29 (01:29:18):
Oh oh that's not right. No, one hundred and five
minutes is more like it.

Speaker 2 (01:29:25):
Yeah, okay, Marcus did it so element it was one
hundred and five hours, twenty five to eleven. Hello guy,
it's Marcus. Good evening.

Speaker 30 (01:29:35):
Oh you know, Marcus, great show about just about regarding Sky.
I used to have the old the old box and that,
but I got sick of the rerun. So I ended
up getting Sky Sport now because I'm a sports obviously
Everard's sports fan, and I've had it for a couple
of years. So It's basically just a streaming at You
download the app and you match it probably with you

(01:29:56):
with your TV and it's only forty one dollars a month.
So if you're a real sports fan, I've never had
any issues with it. Got about fifteen channels of sports.
So I really recommend it for any sports people out there.
Event you know, obviously can save money and you know,

(01:30:17):
obviously you can't get anything else, but you know, that
was why I got away from.

Speaker 2 (01:30:21):
It works with the internet that you've got.

Speaker 30 (01:30:24):
Yeah, it's beautiful. Yeah, so I'd really recommend it. You know,
if people love their sport and they're going to save
a lot of money. You know, it's pretty much a
one off fee. It's four ninety nine a year if
you pay one off fee.

Speaker 2 (01:30:41):
Almost think people need some sort of IT advisors to
tell them what they could do to get their circumstance
that would fit their circumstances better.

Speaker 30 (01:30:50):
Yeah, yeah, but yeah, I'd definitely recommend it to all
your listeners Sky Sport Now, Yeah.

Speaker 2 (01:30:57):
Thanks guy. I just clicked on a survey which NURL
team will get the Wooden spoon in twenty twenty five.
West Tiger's twenty percent Louis under an injury cloud, something
wrong with a culture. Please to tell you worries are
just eight percent chance to be the This is according
to people, to be the wooden spooners. Not long now

(01:31:22):
to the start of that one, looking forward to that.
That's the NRL. You'll need your sky for that. Will
you go pass your sky go pass? Welcome people. My
name is Marcus hador tweve o'clock tonight. Some texts put

(01:31:43):
me through to New Zealand. You can mention them put
me through to New Zealand, Marcus. Isn't it bonkers how
much we rely on our TV? They these days? When
we think about it, the monthly s description is soon
add up. I guess the why. It's way. It's sky,
the sky that keeps us sane. Never turn your skybox

(01:32:05):
off at the power pot, always live it on stand
but reduces the longevity of the box. Someone wants to
know if people are going to reprint the maps to
say the Gulf of America. Last year I had a

(01:32:26):
SkyTV technician come and sort out my dish after I
had signal issues. I live in Taradaki. The technicians at
the time that it was his last week as a
contract of a sky Apparently Sky were changing things in
terms of contracting out services, and most of the current
SkyTV technicians around the country banded together and would be
refusing to work for whoever had the new contract because

(01:32:49):
these subcontract payments were going to be reduced. I presume
this was downers who it seems are struggling in a
result of a loss of knowledge and experience. Previous experience
when I had SkyTV technicians was they would ring the
night before to confirm bookings with the time they expected
the next day. Yes, every time I've had dealings with

(01:33:13):
Sky and it's probably twice extremely good. Good twenty minutes
to drive from town to bluff. So they're text and
say they're on their way always good. Can I get
you a letter here? You can? I think they had
their own letter. They have their own letter, Marcus. Sky

(01:33:35):
have switched to using a new satellite. Old skyboxes can
have shoes. I don't think they've chosen the new satellite.
You don't think we thought they had, But they haven't. Marcus.
You are all getting ripped off. The problem is not
the LNB, but the fact the satellite is running out

(01:33:55):
of fuel and not staying geostatia in the sky. All
that it needs to be done is a realignment. I'm
doing about three a day, so probably the new land
might be of a talk cup you don't need makes
more sense. Until my husband passed away, we all had

(01:34:16):
our accounts under both of our names. When I rang
Sky to change the account to my name only, they
asked me to send them my husband's death certificate. No
one else i rang asked for that. I've read Sky
for fifteen years. I've had no problems. Regards Beev okay,
really good. Thank you for bvbv's texted back. This is
how I emailed below and also the reply. My apologies.
I put CEO when I should have put cop Below

(01:34:43):
is the reply. So she emailed a guy called Anthony.
I don't know what ce sky TV. I'm just right
because this has worked, by the way, you should all
do this. I love it, don't They When they find

(01:35:07):
a secret source of someone, they can text beat the
executive leadership team, our chief operating and people officer. So
the interview they texted the chief operation this is this
is an interesting story. Actually, child to beev a little

(01:35:30):
trigger some of you. Anthony is currently away. I am
managing escalations on his behalf. My name is Jasmine and
I'm the head of customer service. Thank you for reaching
out and sharing you all concerns. I sincerely apologize for
the stration of experience and the lack of resolution to
your issues so far. This is not the standard service
we have to provide, and I want to assure you
we are taking your concerns seriously. I understand how disruptive

(01:35:54):
and disappointing the ongoing pixelation she has been, especially given
how long you've had to endure it. I'm sorry if
the inconvenience caused the lack of follow up after the
escalations you mentioned to resolve this for as quickly as
poss Worth secure an urgent booking with a technician. They
will visit your probably on Tuesday, following the long weekend.
We hope this appoint will help address and fix the
issue you've been experiencing. If there's anything else would like

(01:36:15):
to discuss. If anything changes, please don't hesitate to contact
me directly. I think we've found the special person. Thank
you for your patience to give us oportunity to make
this right. Jasmine, I don't think I've got an email
for Jasmine, but it's Jasmine Combata Khambata and that's the

(01:36:41):
head of customer service. So if you and I presume
it's a woman, if you email Jasmine cam Barta, then
she's got the wherewithal. I have got her mobile phone
number there, but I think that's a stretch too far.
I think they call that dosing and I'm not into that.

(01:37:01):
But yeah, I'll just see if I get her email
at Sky because yes, she seems to be good. We
don't have it to form letter. I can't see an

(01:37:23):
email address for her. If you experience any problems, have
any concerns or questions, please email our Chief Operation Officer,
Anthony Welton at A dot Welton at Sky dot co
dot in ZED. So it seems as though that's the

(01:37:46):
way to do it. This is on their Facebook. I've
googled it. There's a Sky Indeed Complaints Facebook page and
Jasmine's all over it and she asked to piople drop
Anthony an email, and that seems to be the way
to go. A dot Welton at Sky dot co dot NZ.
This is this helpful. I'm sure it's very helpful. I'd
be ecstatic if I heard this what's your name's Welton

(01:38:14):
A dot Welton at w E L t O n
at Sky dot co dot nz dot. Is it only
dot after the inzed either be the end of the sentence,
So it's not a dot Welton at Sky dot co

(01:38:36):
dot nz dot. It's a dot Welton at Sky dot
co dot nz. Full Stop jets a really good Facebook page.
This one Don says what you need to do is
get rid of Dallas full stop. Get back in touch
with the contact companies that did outstanding jobs service for
thirty years and no problem experience texting a brilliant job

(01:38:58):
keeping your customers happy. We are cancing Sky after Christmas.
You often your clients the world, but old loyal, long
term cl lions get zip re employ your previous contractors,
a great risk of telling you how to do your
job that should have been said weeks, if not months ago.
The overseas calls tender and new technicians is an absolute disgrace. Wow,

(01:39:32):
so I think this could be really helpful for you.
A dot Welton at Sky dot co dot nz And
she looks like the real deal. Jasmine got a lovely
photo of her little puppy dog on her Facebook page,
pardon where's my for tonight? Is it going live now?

Speaker 25 (01:39:56):
Oh?

Speaker 2 (01:39:56):
Gee, they're talking about us now. The world's become one?

Speaker 14 (01:40:03):
Is it?

Speaker 2 (01:40:03):
On that Sky grizzle page. Dan sky ended complaints. At
least there'd be won't cut out due to atmospheric conditions.
I'm just thinking, what if we watch an you think

(01:40:23):
in twisting on Sky TV one, no, TV two, no
TV three. I think TV three might be playing Whose
lines it? Anyway?

Speaker 21 (01:40:35):
We'll not no.

Speaker 2 (01:40:36):
Is that the one we watch where you gotta tell
a lie? What's a lie? Would I lie to you?
I'll watch eight oh ten kits, would watch kids like that,
you see. We'd watch Taskmaster on TV one I think
TV two, rubbish, TV three, something on that TV four,
I don't know what that's about. TV five UK TV.

(01:40:57):
I'll watch some of those quiz shows on occasionally, watch
salvage hunters like Hoy They Got rid of Tea. Then
from then on to anything to do with people escaping
or surviving in the wilderness, I'll watch. I don't really
love it. There's one kind of Northern British guy that
races another guy to get to an extraction point. I'll

(01:41:19):
watch that sometimes I watch Naked and Afraid. Sometimes I
watch something about mining if it's new, But most of
the time I watch things begrudgingly because no one else
is up in the house at midnight. So don't judge

(01:41:42):
me for this. But I'm really keen to start watching
because I've heard very good things about it. I'm very
keen to start watching The Real Housewives of Salt Lake City.
Where would I watch that? I don't know if that's good.
I think that might be one that might be on
Neon that. I think we've let laps, which is Bravo,

(01:42:05):
a subchannel of Sky.

Speaker 7 (01:42:09):
Oh is it?

Speaker 10 (01:42:10):
Do you know that?

Speaker 2 (01:42:11):
If you watched it? Dan or Dan loves it? And
I talked to Dan off heir. Now people are sitting
via text that Jasmine is an AI bot, so he
says the purse that Sky is mostly an AI bot.
They're all doing it. That's nice that Jasmine reached out.

(01:42:33):
It seems to be a little too late for a
lot of Sky customers. How far our customers meant to
go to get communication and satisfaction. I think Jasmind might
have emailed, and that last time we talked about this,
I think someone from Sky did email I've just re
remembered that someone did reach out that was how are

(01:42:58):
the shares? No, I can't find anything doing a quick
email search. But thank you, Bev. You've been a real
hero to me. I didn't but yeah, and I that's great.
People just go straight to the CEO. I think the
CEO is reading their email, are they?

Speaker 19 (01:43:19):
Oh?

Speaker 2 (01:43:19):
Boy, what's it today? What's happening on the radio? What
have they been saying on the radio. If you want
to talk quickly before the news, I'd embrace that now,
just seeing I've got any messages on Facebook. Can't work

(01:43:41):
out where it is? Oh, news around the world.

Speaker 14 (01:43:45):
I know that.

Speaker 2 (01:43:45):
That's one of my briefs at night. I mean, there's
no shortage of news at this time of the year,
is there. It's all about deep seek h Deep Seek

(01:44:14):
could never quite work out why it's so expensive to
develop AI. I guess you've got to farm a lot
of data. Hey, that's right, someone says, Marcus, can you
please text me with this is correct? A dot Witton?
That's not right?

Speaker 14 (01:44:32):
Is it?

Speaker 2 (01:44:34):
Can you see that? Can you see that guy coming through?
And can you bring them back? Because that's what Because
this guy's a legend Marcus, can you text me? This
is greed A Whitton dot sky dot and dead have
a friend who will email them. Damn great show, Marcus,
thanks you. It's a it's a well A dot welt
is a w E L t O n den dot
sky dot co dot nz. Marcus rangs Sky last Wednesday

(01:44:58):
has lost all TV coverage. Toll technician would arrive day
between eight and four. No one tuned up, no fone call.
I rang them around five fem was told Nick the
earliest spot would be the twenty first of February, far
out Brussels Sprout. I lost my call, she said, I
can expect a phone within twenty four hours. What's that
going to do. If it wasn't for the sport, they
can shove it. And wow, they got people over the sport,

(01:45:26):
haven't they. Wasn't Winston going to give us free sport?
What sport are you watching this time of the year.
The only sport I watch is the baseball, the poker. Oh,
I watched the league. I watched the darts. Oh, look Luttler,
but we're away, we're away north of Fangade when they

(01:45:50):
and I didn't watch the darts. Love you, Julie, did
you see that through to Julie Brilliant were like the
sky help disc Chinese New Year tomorrow, Happy Year everyone.

(01:46:14):
Twenty twenty five is the Year of the Snake. Now, Dan,
do you know when they work out when the Chinese
New Year is?

Speaker 11 (01:46:23):
What is it?

Speaker 2 (01:46:27):
Okay? So it's the first new moon after the twenty
first or the twentieth of January. The twentieth of January,
that's the first new moon that appears after the twenty
first of January. So that is the new moon that
is on the twenty ninth. There we go. So the
earliest it can be is the twenty first of January.
The latest it can be is twenty eight days after that.

(01:46:50):
It's the Year of the Snake and it will culminate
with a lantern festival on February the twelfth, and the
Super Bowl will be on the tenth of February. There's
been a earthquake. So what I'm going to do first
is I'm going to go to the drums and I'm

(01:47:10):
going to tell you what it is. So, yes, I
wanted to why if you want to come through with
the calls, So I'll do that. What it's first, Yes,
it's a earthquake. Yeah, High Rose, welcome, It's Marcus.

Speaker 14 (01:47:31):
Hi.

Speaker 12 (01:47:31):
We've just had a slip and good shake up.

Speaker 19 (01:47:33):
Yeah, well I have anyway, Okay, where are you?

Speaker 2 (01:47:35):
Where are you?

Speaker 5 (01:47:37):
We're out of Woodville area?

Speaker 2 (01:47:40):
Okay, wood did you say Woodville?

Speaker 31 (01:47:42):
Which is in the just out of Dannybrook Mustard.

Speaker 2 (01:47:46):
Yes, okay, you have had a good shake, haven't you.

Speaker 31 (01:47:49):
I haven't looked it up here, but that was a brink.

Speaker 10 (01:47:51):
It was.

Speaker 2 (01:47:52):
It was a five point five shift. You know that,
you can swear.

Speaker 17 (01:48:00):
Yeah, the birds have just got themselves into a state.
But that's settled and down now.

Speaker 2 (01:48:04):
I'm just trying to expect it. I just I haven't
got it. Does seem to be a big shake, but
it seems to be widely. It seems to be right
at the top, right at the what's the New Zealand's
first place to see the sun up east cape? What's
that called mountain place?

Speaker 6 (01:48:24):
Yeah?

Speaker 2 (01:48:24):
Yeah, what's it called? It seems to be right there.

Speaker 17 (01:48:27):
Okay, yeah, I mean I'm upstairs and it shook well upstairs,
something sell off the table.

Speaker 2 (01:48:33):
Okay, well, there looks like there might be some damage.
I'll talk to some more people. So that's for a look.
I haven't seen location for it yet. I forget the
name of that mountain of the est Cape. Sorry about that, guys,
Mount Hikari. It looks to be near Mount Hikargi. That's
what my tak is Lynn, Good evening, it's Marcus. Welcome.

Speaker 4 (01:48:57):
Yes, good evening. We are a small one and then
seconds later a much stronger shake. But I'm surprised it
was a five point five because I'm in Waipawa, which
is between say, you could say between Hastings and Danny

(01:49:19):
Vick in the middle there, and it was interesting, but
I wouldn't say it here as was that strong.

Speaker 2 (01:49:29):
Well, I'm looking because you know, now on the Internet
people can put on their map where they've felt it
and how strong are they've felt it. So looking at
that map, and mainly it's because of the population, but
it's been widely felt by Hawke's Bay, right down to Wellington,
right up to Terran, so the bottom third of the
South Island have felt it really, really widely, So that
seems to be where people have felt it. So yeah,

(01:49:51):
and I've got the details through of it now people.
So Tuesday Jan twenty eight, eleven twenty three. Sorry, that's
the strong earthquake January twenty twenty five, eleven twenty f
per magnitude five point five to depth forty three k,
so it's deep. So that's why people have felt it
a long way away twenty k's northwest of Vitoria. Ericott's

(01:50:16):
Marcus good evening.

Speaker 28 (01:50:18):
Yeah, I go, Marcus, Yeah, I'm in Parmy that we're
just out of PARMI sort of between Parmy and Foxton.
And I was I was watching a documentary on the
Kaikera earthquake on Netflix on Disney Channel.

Speaker 2 (01:50:34):
As it happened, When it happened, When it happened, Yeah,
a documentary about what quake.

Speaker 28 (01:50:40):
It's called Drain. It's called Drain the Oceans, and it
was it's a documentary series where they where they're go
and look at they can actually scan all the ocean
floors and stuff. And they were doing a documentary on
the Ring of Fire. You know, we're in the Pacific
and they came to New Zealand on it and they
were they were talking about the christ To earthquake and

(01:51:01):
they're quake corera earthquake, earthquake, and they would just show
what the damaged happening, what happened under the sea.

Speaker 7 (01:51:09):
Four.

Speaker 28 (01:51:11):
This is the watching it next minute. Way, there was
a good one the issues.

Speaker 14 (01:51:16):
She was a ripper.

Speaker 2 (01:51:17):
Nice hear from Eric. Thank you killing Kevin. It's Marcus Hello, oh.

Speaker 32 (01:51:21):
Hello Marcus steven for farming. Yeah a year. We had
earth quaked out before, and there was a very brief
one about I made about a five and it was
quite deep and it was a rolling shake and the
last of about door three or four maybe five seconds.

Speaker 11 (01:51:43):
Wow.

Speaker 2 (01:51:44):
Okay, anything anything come off your shelf?

Speaker 25 (01:51:48):
No? No, no.

Speaker 32 (01:51:50):
When I was on the Brother's island, we used to
get them all the time, and the freezer used to
come out of the come out of its sponson Whilston
at four.

Speaker 2 (01:52:00):
Okay, thanks Kim. Just to confirm a five point five quake.
So look, they've reappraised from the where that earthquake happened.
So now it's ten case east of Vica Tahuna. So
I wondered why no one was feeling it when they
had that up. They obviously got some fake readings. So
it's been recalibrated now so it's ten case east of

(01:52:23):
Via Tahuna, and they've changed the magnitude. The magnitude is
now five point two bearing in mind. I think it
was only one quake stronger than in the last year,
so it's a big quake. Robbie Marcus, welcome.

Speaker 19 (01:52:41):
Oho.

Speaker 33 (01:52:42):
I've been in New Zealand for fifty years. It's a
migrant from Australia and this is the second biggest aircraft
earthquake that I'm conscious of.

Speaker 13 (01:52:58):
Well, it's the first.

Speaker 33 (01:53:00):
One I ever heard before it before I felt it.
The worst one I've ever been in was nineteen seventh NO,
nineteen sixty sixty NO nineteen fifty nineteen fifty three in Adelaide.

(01:53:28):
Don't ask me for the technical details, but I can
tell you my family had bought her.

Speaker 2 (01:53:36):
Hey, sir, I want to talk to other people, but
I appreciate your story. I just want to find out
what other people are feeling. But the gooc to have
it has moved. It's now Iktahuna. Craigate's Marcus. Good evening.

Speaker 10 (01:53:48):
Yeah, I got I mate. I was just having dinner
and it just started to rumble and then got a
bit harder. And I think I must have been on
for about thirty seconds late dinner. Yeah, Like I finished
work at teen, so yeah, so it was quite sharp
here and Parmersen off. Yeah, I read five point twohuna too,

(01:54:11):
so yeah, just across there, not far from here.

Speaker 2 (01:54:15):
Anything falling off the shelves.

Speaker 10 (01:54:18):
No, no, daughter, daughter is still asleep.

Speaker 2 (01:54:23):
Oh wow, that's something, isn't it.

Speaker 18 (01:54:24):
Yeah.

Speaker 2 (01:54:24):
I guess kids will step through that. Okay, thanks Greg.
I couldn't work out why that everyone was known of
the east cap was. I thought maybe no houses there,
but no, it is pretty much seen in the Aka
Tahuna ten K's east strong five point two depth, thirty
three kilometers. Hi Russell, Hi Mark, So are you a

(01:54:45):
good thing for Russell?

Speaker 7 (01:54:47):
Yeah?

Speaker 21 (01:54:47):
An earthquake was quite strong here and much to my
I was just laying in bed looking on my phone,
and then pretty much it was quite strong. Really, the
whole house was shaking, and windows were creaking and doors
were creaking, and the house could see the house taking
as well.

Speaker 2 (01:55:08):
Whereabouts did you say you were, Russell? I didn't catch
it in the central more time, Okay, Okay, nothing's broken,
is it?

Speaker 4 (01:55:17):
No?

Speaker 21 (01:55:18):
No, I haven't been out of bed yet, so I
haven't had a look.

Speaker 2 (01:55:22):
So yeah in the light on Chris, Hello Marcus.

Speaker 14 (01:55:26):
Yeah, Hi Marcus Apudi in Parvis the north Yeah, and
I was just flying a bed. I thought something. I've
never felt something of that experience before. It was like
my bed was I was lying on the bed and
it felt like my bed was like someone had dripped
on it. But it was just an odd feeling, you know.

(01:55:51):
It's but it was very quick. It was like ten seconds,
probably a bit more, but very scary experience.

Speaker 2 (01:56:05):
So people in Palmerston and all thought yourself are saying,
this is the strongest you've ever felt, right.

Speaker 14 (01:56:11):
I honestly.

Speaker 9 (01:56:16):
No.

Speaker 14 (01:56:17):
I have experienced in Wellington when I was living there
back in twenty and seventeen. It was a very small
one when I was living in Stokes Felling, but not
for this one, this one tonight was this very very
like a like a rolling kind of feeling.

Speaker 2 (01:56:40):
You know, appreciate that. By the way, Liz has texted
nasty hair out of pejatur and yes, things off shelves,
Hi short and sharpened. Maston heard it coming before the shake,
deb Yeah, high Tresh Marcus.

Speaker 34 (01:56:54):
Welcome, Yeah, Hi.

Speaker 12 (01:56:57):
Yeah.

Speaker 34 (01:56:57):
I was just about to go to bed and I
heard this stump, just one, just one big sump, and
I thought it was a car getting this out of
the house sounds unpleasant to feel that and think that. Yes,
I went outside to have a look and everybody was
all asleep in bed, and I'm thinking, oh, did I
imagine it? But then when I turned on the radio

(01:57:18):
and realized is that everybody else had felt it too.

Speaker 2 (01:57:22):
Did you get an alert on your phone?

Speaker 25 (01:57:24):
No?

Speaker 2 (01:57:27):
No, I wonder because so many people in Napier. And
I wonder that because I thought it was going to
be in the wrong place, living away from a from Hello, Ellen,
it's Marcus. Good evening.

Speaker 13 (01:57:36):
Yeah, how being shaken around?

Speaker 2 (01:57:40):
No, not me, I'm in the cargo.

Speaker 13 (01:57:42):
Oh goodness, Oh weak, No, I'm in the venn as
you know.

Speaker 22 (01:57:46):
And definitely got the got the shape, the full impact
of it. Nothing bad, but definitely got the alert on
on the cell phone and the iPad.

Speaker 2 (01:57:58):
Okay, and Ellen, did the alert have the distance right?

Speaker 6 (01:58:02):
Yes?

Speaker 13 (01:58:03):
It was an east east of the Ektahuna.

Speaker 2 (01:58:06):
But what did what did the actual alerts say?

Speaker 13 (01:58:09):
Oh gosh, it's too detailed. Men say a bit of
Immerson and tell you justin it's said, Yeah, look, I
have trouble reading that. Okay, I can't actually get get
them count England the focus.

Speaker 2 (01:58:28):
Okay, I appreciate that. Ellen, Thank you. Hello Maria it's Marcus.
Welcome Marcus.

Speaker 31 (01:58:35):
I'm in Pahiatawa, and it was it was a bloody
good shake. The cat flew off the bed first. And
that's the second time I've been an earthquake where the
cats run off first and then the quake comes. So
Vyton obviously sent it. But I was in the big

(01:58:55):
earthquake and San Francisco in eighty nine, which was the
six point nine, so it was nothing like that. But
it was still a pretty good damn shake. Yeah, I'm upstairs,
so everything was rattling and really swaying.

Speaker 2 (01:59:12):
Surprising, are upstairs?

Speaker 28 (01:59:16):
Yeah, but I just went downstairs.

Speaker 31 (01:59:17):
I'm actually pecking the house. All my china is put away,
otherwise I might.

Speaker 2 (01:59:20):
Have had some for Australia.

Speaker 14 (01:59:23):
Are you na moving?

Speaker 19 (01:59:25):
Jack? Now? From Funny.

Speaker 5 (01:59:33):
It was a good one.

Speaker 17 (01:59:34):
But it's amazing how your animal sinks at first.

Speaker 2 (01:59:39):
Well, I reckon there were no dogs or cats lost
in that tsunami in Indonesia, which always amazed me. Good evening, buzz, yeah,
good day, good day.

Speaker 6 (01:59:53):
H Yeah, we're about we're about.

Speaker 7 (01:59:55):
Twelve caves out of Ega, and I think it went
off right under our house.

Speaker 2 (01:59:59):
I think, so quite unpleasant or quite a short, sharp shock.

Speaker 7 (02:00:10):
Well, funnily enough, I was awake and I normally a
neighbor goes with a truck and trailer goes to work
at three in the morning. This is the first time
I actually heard the rumble from zero to goo wow,
and uh, it sounds like sounds like you got to
my second year and it started shaking. We had we
had the alarm go off. Oh yeah, so everything was

(02:00:34):
rattling in the house plus the alarm going off, plus
the wife off the ceiling, and uh, she's landed somewhere.
I don't know where she's gone.

Speaker 2 (02:00:43):
What's what you said?

Speaker 14 (02:00:45):
That?

Speaker 2 (02:00:45):
What the wife off the ceiling?

Speaker 7 (02:00:48):
Yes, she took off with fright.

Speaker 18 (02:00:51):
Wow.

Speaker 7 (02:00:54):
Ye know they But the first time I've heard about
the noise, the first time I've heard it, and it
was really interesting, just like a truck and trailer from zero.

Speaker 2 (02:01:04):
So no damage to the house.

Speaker 7 (02:01:06):
Buzz Well, she hadn't come back in yet, so you
can't see any waterline around, so I think we're right.

Speaker 2 (02:01:15):
Oh, it looks like it's near dB Servicing and Repairs,
looking to for ten k's west of there. I enjoyed
tonight Muchley. Thanks you on the called. Good luck with
your sky. I hope the quake hasn't affected your dish.

(02:01:36):
Could be a long time to get it fixed, and
none of the websites are reporting it. That's the thing
about late night talkback. You hear the news you wouldn't
have known otherwise.

Speaker 1 (02:01:50):
For more from Marcus slash Nights, listen live to news
talks there'd be from eight pm weekdays, or follow the
podcast on iHeartRadio.