The Facilities Management Exchange
The new leading Facilities Management podcast. 🎙️ What to Expect -In-depth conversations with experts across the FM/PM industry -Real-world experiences and success stories -Emerging trends, technology, and strategies shaping the sector Whether you’re a facilities manager, service provider, or simply passionate about the built environment, this podcast will be your go-to source for knowledge and inspiration.
Episodes
This episode is all about experience: in policing, in business and on the front line. We’re joined by Andy Fairbanks, founder and CEO of UK Protection Ltd, the man who took a chance and hired Mark during the Covid lockdowns.
Andy joined the police almost by accident, after a chat with two officers at a careers fair. He went on to earn one of the first close protection licences in the country before leaving policing to build hi...
This episode is all about the next generation. We're joined by Olivia and Sophia from Frocester Group, two 19-year-olds we met at the Workplace Event who are just starting out in FM.
Sophia joined Frocester Group straight from school at 16, when the business had just four employees. She completed a business administration apprenticeship and has since moved from the service desk into operations, and now into fire. Olivia stud...
Season 2 is here! We're kicking off with our amazing guest, Rob Richardson, Head of Facilities Management at Bidwells.
Rob started out as a journalist. He then moved into FM at Broadgate Estates and went on to roles at CBRE, client side in real estate and now Bidwells. Away from work, he captained the Great Britain sitting volleyball team at the London 2012 Paralympics and has won 135 caps.
In this episode we talk abo...
Welcome to Discovering Leadership with Ross Abbate
For the final episode of Season 1, we're joined by Ross Abbate, CEO of Macro, one of the world's leading facilities management and workplace experience businesses operating across 49 countries.
From his early days struggling through his first role in FM, to leading a global organisation and shaping strategy across multiple continents, Ross shares the leadership lessons, care...
Welcome to Episode #15 of The Facilities Management Exchange
Today we’re joined by Andy Kelly, Helen Spall and Tony Retberg for a fascinating conversation exploring the unique challenges and rewards of managing some of the UK’s most iconic and historic buildings — from Manchester Central and the Houses of Parliament to Freemasons’ Hall.
This episode dives into the realities of heritage Facilities Management, b...
Welcome to this special episode of The Facilities Management Exchange in partnership with the City Security Council
In this episode, we’re joined by three rising professionals from across the security industry for an honest and insightful conversation around ambition, progression, pay, apprenticeships, leadership and the future of security careers in the UK.
From overcoming imposter syndrome and fleeing adversity to building ca...
Welcome to Episode #13 of The Facilities Management Exchange
Today we’re joined by Darien Jay, Sharlene Rhoden and Debra Watson for a deep dive into the world of Facilities Management consultancy — how people enter the industry, what keeps them there and how relationships, value creation and adaptability define long-term success.
This episode explores three very different career journeys into FM, and what they reveal abou...
Welcome to Episode #12 of The Facilities Management Exchange
Today we’re joined by Andrew Hulbert — entrepreneur, investor, culture-builder and one of the most recognisable figures in UK FM. Andrew is the founder of Pareto FM, a business he grew from a laptop in his bedroom into one of the industry’s most admired companies, ultimately exiting in a deal worth $100 million.
This episode is an honest, energising conver...
Welcome to Episode #11 of The Facilities Management Exchange
We're joined today by Petra Velzeboer — global keynote speaker, author, mental health expert, and founder of a consultancy dedicated to transforming workplace culture and building high-performing teams rooted in genuine wellbeing.
Raised in a cult, Petra has seen first-hand how toxic systems break people down. With 17+ years in mental health and organisational culture...
Welcome to Episode #10 of The Facilities Management Exchange
We're joined by Bernard Crouch, Todimu Bello, and Wayne Young for a powerful conversation about discovering your first role in Facilities Management and the challenges many aspiring professionals face when trying to break into the industry.
In this episode expect:
• How people really find their way into Facilities Management
• Why FM is still overlooked in schools and...
In this FMX BITE, Mark asks our guests, what is the hardest challenge they have faced in their working life from an LGBTQ+ perspective.
Our amazing guests are honest and open about their experiences, which should hopefully help others who are going through similar situations. You are never alone.
Listen to the full episode on all platforms.
Welcome to Episode #9 of The Facilities Management Exchange!
We're joined by Co-CEO Reuben Heppelthwaite of Not Just Cleaning, alongside James Makanjuola and John Makanjuola - better known as the Maka Twins - founders of Makagroup Cleaning.
In this episode expect:
- Entrepreneurial roots and family legacy
- Building a commercial cleaning company from scratch
- Making cleaning cool
- Speed, risk and resilience in business
- The power...
In this powerful and deeply personal episode, Mark is joined by three inspiring leaders from the world of Facilities Management and Security: Satia Rai, Steven Downie and Craig Dougal.
Satia Rai is a recognised global leader in the private security sector, COO of Leverage Security and CEO of the International Professional Security Association (IPSA). With nearly 30 years’ experience, she has led transformational change across ...
In this FMX BITE, Mark asks the question: what advice would you give to your younger self if you were starting in FM today. The guests give our listeners some amazing advice. Give this short one a listen!
In this FMX Bite, each guest shares their unique journey into the dynamic world of Facilities Management. Packed with inspiration, this episode is perfect for students starting university who are exploring different paths and wondering how to approach their future differently. It also highlights how a career in FM equips you with invaluable, real-world life skills that extend far beyond the workplace.
In this FMX BITE, Daniel and Colin discuss:
- Time is our greatest commodity
- Importance of being a sponge
- Consume the content that is right in front of you. Not on your phones
- The principles by which you live your life are the most important thing
- Property is a people business
In this FMX BITE, Colin Becker breaks down why playing the long game matters in business. With over 30 years of experience at Metrus, he shares hard-earned lessons and practical advice for young professionals looking to build a lasting career in property.
In this insightful and energising episode of The Facilities Management Exchange, we dive into the heart of commercial property and workplace culture with two highly respected industry professionals whose careers have been built on work ethic, people-first thinking, and long-term vision.
Episode #7 – Discovering Property and Culture – brings together Daniel Major and Colin Becker for a powerful conversation that explores ...
In this compelling episode of The Facilities Management Exchange, we sit down with two outstanding security professionals whose real-world experience, insight, and straight-talking approach shine a light on one of the most critical challenges facing modern facilities and organisations: keeping people safe in an increasingly complex and unpredictable world.
Our guests come from different backgrounds, yet they share a common m...
In this powerful episode of The Facilities Management Exchange, we sit down with three remarkable professionals whose personal stories, expertise, and lived experience shine a light on one of the most pressing challenges facing modern workplaces: wellbeing.
Our guests come from different backgrounds, yet they share a common mission—helping people navigate stress, overwhelm, addiction, trauma, technology overload, changing expe...
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