Keys To The Shop : Equipping Coffee Shop Leaders
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
Episodes
We all have ambitions and hopes for our career but time passes and we don't see any progress. It would be a mistake to chalk this up to fate instead of a lack of progress that comes from a lack of intentional actions as well as our underlying beliefs.
Today we are going to explore what some of those beliefs and actions look like to help you unlock the potential of your career and make meaningful advancements.
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All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business, than to take the uncomfortable but needed step of fixing and bringing life into those areas. In fact, I believe avoidance of taking action on those areas in need of attention is the first step in business failure.
Today on Shift Break we will be talking about embracing the pain associated...
The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for a specialty coffee shop and today, in spite of our abundant resources and access to information and tools, we are still far from consistently meeting, let alone exceeding, those expectations.
On the show today we will cover 5 ways your cafe can make your coffee and your whole menu taste b...
One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has built one of the best examples of how a business with a vision can make real progress for inclusion.
We are talking with Lindsay Wredge, Co-founder of 321 Coffee in Raleigh, NC!
321 Coffee is a coffee shop and roaster built on inclusion. Based in Raleigh, NC, 321 curren...
You may have the best advice and information, but then your delivery can often fall flat or even have the opposite effect. This is very common in the cafe leadership environment where things are busy and our emotions feed into how we speak.
Today on Shift Break we will be talking about how to start paying attention to and adjusting the spirit behind the words you speak and how to make practical adjustments so what you say will be e...
Today we have an impossibly vast range of resources and content about anything you need to learn or know about coffee and coffee shops. What a time to be alive! The issue that comes with these accessible and abundant resources is the issue of learning but never applying or growing. We have become people who seek information as the end in itself, not the...
If we want our staff to succeed, we have to give them clear target to aim for. Unfortunately shocking number of cafes have what I would describe as invisible targets that only appear once the arrow is released. No wonder managers and other staff feel that winning at work is a rigged game.
In today's Shift Break we will talk about the importance of providing clear targets, and how to build momentum and confidence in your staff...
For cafe owners, the way you and your coffee shop grow is determined by how you are supported and nourished by community.
The trouble is most owners are isolated, stressed, and are in desperate need of a type of community that is not just generally related to business but is made up entirely of other coffee shop owners who know exactly where you are coming from.
That is what Key Holder Coaching Groups are all about.
A s...
In coffee we can often question the impact of our efforts. Over time though, small consistent steps in the right direction can not only carry you over many miles, it can transform you and those for whom you are working. What may seem like plodding work now, is the foundation for what will be built in the future.
Today we are talking with someone w...
Integrity is hard to identify unless you are actively looking for and working on it. But what is "it"? Well, in some ways it is consistency, but that is not enough. Integrity is more than production of the same thing the same way, it is more related to the mindset and spirit behind that consistency. In coffee, we have a lot of room to improve our consistency, because we are lacking in how seriously we take integrity.
Today on...
In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any great cafe. The potential of your coffee and hospitality depends on this!
Today we are going to be talking with someone who has lead and managed at the highest levels of coffee. With her passion for logistics, people-first leadership, and team development, she has delivered consistent qua...
If we know anything it is that striking a balance in our communication is very difficult. It often feels like we are neglecting affirmation for fear of not addressing issues, or we neglect addressing issues and challenging our staff because we worry about how they will take it. So we stick to simply working a lot and mostly doing both poorly. No more!
Today on Shift Break we will be talking about why you and your staff need challen...
As we continue to see specialty coffee shops grow and expand into the furthest reaches of the globe, one thing remains an enduring value to customers. That feeling of belonging. A sense that the hospitality and the good will of those providing it are genuine makes every cup taste sweet and the memory of the experience even sweeter.
Perhaps no professional in recent years better embodies these value...
Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee.
This time we had a wonderful time talking with three professionals at Coffee Fest Chicago!
We start with Lan Ho, Founder of Fat Miilk Vietnamese coffee bar in Chicago!
Lan Ho is the founder and CEO of Fat Miilk, a Chicago-based Vietnamese coffee company redefining ...
Leading and managing are only as effective as your knowledge and understanding of the who, what, and why of your cafe. Sadly many people with the title of manager or in positions of leadership are going day-to-day putting out fires, chasing down tasks, but never getting ahead in developing and supporting their staff in meaningful ways.
Today on Shift Break we will be talking about some practical tools to start using in y...
How we think determines how we act. This is especially true when it comes to pressurized situations like the kind that we find in a busy coffee shop environment. We talk a lot about leader, ship, tactics, and principles, and aspire to be better leaders, but if we don't fix our thinking, our actions will not be effective in our efforts will fall flat.
On today's episode we will be discussing for major mind set shif that every coffee...
It's Founder Friday and I am so pleased to finally welcome the one an only Tim Wendelboe!
Tim Wendelboe runs his own roastery and espresso bar in Oslo, Norway where he imports, roast and serve high quality coffees.
Apart from winning 8 Nordic Roaster Competitions with his team, he was the 2004 World Barista Champion and the 2005 World Cup Tasting Champion and has also published severa...
Seemingly in balance to our episode with Kwame Christian on big swings, we need to talk about small starts!
Making decisions about size, scope, and scale of our cafes can set us up for success or it can set us up for disappointment. I see this play out time and time again where people over commit to something and bite of more than they can chew. This leads to al sorts of downstream issues.
Today on Shift Break we wil...
There is wisdom in taking well considered steps in your life and business. The trouble is that sometimes, when the best move is a big one, we can write it off as unwise or reckless. How can we overcome what holds us back from making the right big moves?
Well I am pleased to welcome back to the show someone who has lived out and navigated this problem. My friend and world renowned expert in communication and negotiation, Kwame...
I had a conversation with a successful cafe and roastery client recently. We talked about delegation and what was standing in the way of them giving tasks and authority to others. It came out that they were worried about relinquishing control and that they want things to be perfect. Of course this owner is in good company, we all have this feeling that ultimately holds things back.
Today on Shift Break we will be talkin...
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