The AI in Business Podcast

The AI in Business Podcast

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise

Episodes

Why AI in Document-Heavy Workflows Fails Without the Right Foundation - with Sumedh Chaudhary of IBM

June 24, 2026 • 29 mins
Enterprise AI initiatives consistently break down in document-heavy environments, not because the underlying models are inadequate, but because fragmented data silos, page-break context loss, and uncoordinated extraction tools erode the semantic layer AI needs to reason accurately. In this episode, Sumedh Chaudhary, CTO US Industry Market at IBM, breaks down why a multi-agent architecture is the operational prerequisite for AI...
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AI-Empowered Customer Service, From Hype to Scalable Operations - with Shri Nandan of Comcast

June 23, 2026 • 19 mins
Significant enterprise investment in AI-driven customer service is producing inconsistent outcomes — and the gap between deployment ambition and measurable business value remains striking. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines why organizational culture and readiness are the primary determinant of whether AI in CX delivers results that move the needle. The conversation cover...
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Unified Predictive Decision Making for Retail Growth - with Felix Hoffman of 7Learnings

June 22, 2026 • 19 mins
Retailers managing pricing, marketing, and inventory through separate teams with separate data are losing margin not to market volatility, but to decisions that were never designed to work together. In this episode, Felix Hoffmann, CEO at 7Learnings, examines how predictive, unified commercial decision-making replaces reactive, rules-based approaches — and why most retailers underestimate how much revenue they leave on t...
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How Commerce Leaders Avoid Renewal Traps and Vendor Drag - with David Cost of Rainbow Apparel

June 19, 2026 • 18 mins
Enterprise software costs are rising while vendor performance often isn't, and AI has fundamentally changed what enterprises can credibly threaten to build in-house. In this episode, David Cost, Chief Digital Officer at Rainbow Apparel, explores how enterprise leaders can restructure vendor contracts to maintain exit leverage, eliminate auto-renewal traps, and use AI-enabled build alternatives as a legitimate negotiating tool....
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Moving from Delayed Data to Event-Level Visibility - with Alex Curran of Aptitude Software

June 18, 2026 • 34 mins
Finance teams are being asked to influence outcomes in real time while operating on architectures built for delayed, aggregated, and heavily reconciled data. In this episode, Alex Curran, CEO at Aptitude Software, examines how finance functions can move toward real‑time, event‑level visibility and discusses this shift with host Dan Faggella. She highlights the practical changes required for CFOs — from capturing every fi...
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Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast

June 17, 2026 • 21 mins
As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at Comcast, examines why customer experience has become the real stress-test for enterprise AI — and what it takes to scale with customer trust in...
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How Vertical AI Achieves Defensible Accuracy - with Steve Hasker of Thomson Reuters

June 16, 2026 • 26 mins

The rising use of general‑purpose models in regulated environments is creating a widening gap between what AI can generate and what fiduciary professionals can safely rely on. In this episode, Steve Hasker, CEO at Thomson Reuters, examines how AI must be trained, validated, and governed to deliver the level of accuracy required in legal, tax, and audit workflows in conversation with host Dan Faggella, Emerj CEO and Head of Research...

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Fixing the Decision Speed Gap in Modern Supply Chains - with Joris Wijpkema of Optilogic

June 15, 2026 • 27 mins
Supply chain organizations still struggle to respond to major disruptions because their core planning systems can't evaluate structural options or network‑level changes at the speed required. In this episode, Joris Wijpkema, Executive Vice President for Solutions and Strategy at Optilogic, joins host Marilie Fouché and examines how a dedicated, high‑compute modeling layer enables teams to run thousands of scenarios in minutes ...
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How Enterprise Leaders Should Measure the ROI of AI - with Darko Todorovic of HTEC

June 12, 2026 • 31 mins
Enterprise AI investments frequently succeed at the pilot stage and collapse at scale, not because the technology fails, but because the organizational conditions for adoption were never established. In this episode, Darko Todorovic, CTO at HTEC Group, examines why most AI ROI gaps originate in poor problem definition and inadequate change management, and outlines how senior leaders can build the baselines, KPIs, and organizat...
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Modernizing Targeting to Close the Field Execution Gap - with Damion Nero of Daiichi Sankyo

June 10, 2026 • 24 mins
Pharma commercial teams are generating more data than ever, but field intelligence is still arriving too late to change rep behavior before the engagement window closes. In this episode, Damion Nero, Global Head of Statistics at Daiichi Sankyo, joins Emerj editor Yolandi de Weerdt to examine why fragmented data pipelines, not a shortage of data, are the structural root of the gap between commercial insight and field execution....
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How Unified Context Turns AI Into Real Enterprise Performance - with Ravi Marwaha of Arango

June 10, 2026 • 38 mins
Enterprise AI agents fail consistently in production, not because of model limitations, but because they lack a live, temporally aware context layer grounded in the actual current state of the business. In this episode, Ravi Marwaha, Chief Operating Officer & Chief Technology Product Officer at Arango, explores how treating context as infrastructure—rather than a data pipeline problem—enables agents to reason a...
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AI Models as a Commodity and Why Data Foundations Decide Who Wins - with Guillermo B. Vazquez of SAP

June 9, 2026 • 21 mins
Enterprise leaders face a growing gap between rapid AI advancement and the fragmented data and processes that limit their ability to operationalize it. In this episode, Guillermo Vazquez, Chief Architect in the Business Transformation Services for SAP America, examines with host Nick Gersch how harmonized data, standardized processes, and clear identification of differentiating workflows form the groundwork for effective AI‑en...
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From Overwhelm to Working AI in Pharma and Life Sciences - with Art Shectman of Elephant Ventures

June 8, 2026 • 34 mins
Regulatory volatility, scientific‑grade context requirements, and entrenched legacy processes are creating a level of operational complexity in pharma that makes even high‑value AI initiatives difficult to move from concept to production. In this episode, Art Shectman, CEO at Elephant Ventures, examines with host Marilie Fouché how leaders can cut through that complexity by isolating a single, clearly defined workflow slice an...
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How AI Is Reshaping the Way Enterprises Build Software - With Tim Sears of HTEC

June 5, 2026 • 21 mins
Individual AI productivity gains are already here, but they are uneven, and they are not the main event. In this episode, Tim Sears, Chief AI Officer at HTEC, argues that the real transformation in software development will arrive when AI becomes a catalyst for teamwork rather than an enhancer of individual performance. The conversation examines why software development is the clearest available model for how AI will eventuall...
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How Industrial Service Leaders Are Closing the Knowledge Gap Before It's Too Late with Mike Hughes of Peak International Group

June 4, 2026 • 26 mins
The skilled labor crisis in industrial equipment service is not a future problem; it is eroding operational performance now, as retiring engineers take decades of institutional knowledge with them and incoming technicians cannot fill the gap at speed. In this episode, Mike Hughes, Group Service Director at Peak International Group, outlines how service organizations can close the expertise gap through smarter knowledge capture...
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Human-Centered AI Development Strategies for CPG Leaders - with Shaje Ganny of Procter & Gamble

June 2, 2026 • 29 mins
A widening gap has emerged between the speed of AI innovation and the ability of large enterprises to deploy it responsibly, leading many organizations to repeat avoidable mistakes in scaling. In this episode, Shaje Ganny, Author, Guest Lecturer, TEDx Speaker, and Digital Transformation Director at Procter & Gamble, joins Matthew DeMello to examine how leaders can ground AI adoption in clear business value and human-center...
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The Pricing Shift Reshaping Enterprise AI Spend - with Adam Mansfield of UpperEdge

June 1, 2026 • 37 mins
The rapid shift from seat‑based licensing to hybrid and consumption‑based AI pricing has made technology spend significantly harder for enterprises to predict and control. In this episode, Adam Mansfield, Practice Leader at UpperEdge, examines how these new pricing models create financial exposure for buyers and why clear forecasting, transparency, and leverage are increasingly difficult to secure in negotiations with major ve...
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Why the Way AI Feels Is as Important as How It Works - with Carsten Wierwille of HTEC

May 29, 2026 • 25 mins
Enterprise AI initiatives treat design as a finishing step. Carsten Wierwille, Chief Product & Design Officer at HTEC, argues that this is a strategic mistake, and one that explains why so many AI investments produce tools that work technically but fail to change how people actually work. In this episode, Wierwille examines why enterprises keep building AI because they can rather than because they understand the problem, h...
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How Vision AI Scales Across a Manufacturing Network - with Jeff Witt

May 28, 2026 • 23 mins
Computer vision implementations in manufacturing never advance beyond the pilot phase — not because the technology fails, but because deployment is treated as a software problem rather than an operational one. In this episode, Jeff Witt, Digital Transformation Leader at a Fortune 500 global leader in building materials and fiberglass composites, examines the architectural, organizational, and change management decisions ...
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AI Improving Dose Decisions and Patient Outcomes in Oncology- with Shefali Kakar of Novartis

May 26, 2026 • 18 mins
The growing use of AI‑driven modeling in clinical development is exposing how limited traditional, single‑study dose selection and patient assessment methods have been for complex oncology programs. In this episode, Shefali Kakar, Global Head of PK Sciences and Oncology at Novartis, examines how deeper data integration across phases enables more precise dose decisions, clearer safety interpretation, and a more consistent under...
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