RETHINK RETAIL
RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Episodes
June 18, 2026 • 13 mins
In an era of AI-driven information overload, consumers are moving away from pure search queries and toward trusted, human-centered proof.
“People want answers that are grounded in human experience.”
David Trencher, Managing Director of Reddit (UK & EMEA), sat down with Lavina Suthenthiran to break down how consumer trust is actively shifting away from polished brand messaging and moving toward peer-to-peer validat...
Listen
Watch
Mark as Played
June 15, 2026 • 20 mins
As retailers scale AI across their operations, a clear picture is emerging of exactly where automation elevates the business and consumer experience, and where it creates friction.
For Eyebuydirect, success came by optimizing technology to enhance human ownership and streamline pain points throughout the buyer's journey.
In this episode, Eyebuydirect CEO and President Sunny Jiang sits down with Jeremy Goldman to break down how he...
Listen
Watch
Mark as Played
June 12, 2026 • 31 mins
While agentic AI is reshaping operations, retail still runs on its core fundamentals: great products, strong brand identity, exceptional service, and operational excellence.
In this week's episode of Retail Therapy, Top Retail Experts Ricardo Belmar, Brandon Rael, and Marie Driscoll break down why AI matters most as an operational enabler, not a creator of customer demand.
“Keep the focus on the customer, keep the focus on ...
Listen
Watch
Mark as Played
June 10, 2026 • 26 mins
“Ultimately, it's the people that determine the success or the failure of technology, not the technology itself.”
The latest report by Arktic Fox and Six Degrees dives deep into why brands and retailers will only win in retail media, personalization, and AI if they pair rising investment with stronger data foundations and better product content.
Teresa Sperti, Director at Arktic Fox, sits down with Jeremy Goldman to d...
Listen
Watch
Mark as Played
June 8, 2026 • 15 mins
In an already competitive market, Beekman 1802 is maintaining steady growth through human connection and is using AI to do it.
David Baker, Chief Revenue Officer at Beekman 1802, sits down with Jeremy Goldman to discuss how his team is cutting through industry traffic and content using human creativity and emotional brand building.
"AI is not coming for our jobs. People who know how to use AI will come for the people who don't kn...
Listen
Watch
Mark as Played
June 5, 2026 • 17 mins
As the path to purchase continues to splinter over multiplying channels, brands need to be everywhere their customers are.
Suzy Davidkhanian, Vice President of Retail Insights at eMarketer, sits down with Jeremy Goldman to discuss why long-term retail success depends on a multichannel model and durable partnerships, despite the rise of generative AI.
Inside the Episode:
- The Omnichannel Business Model: Why the direct-to-consume...
Listen
Watch
Mark as Played
June 3, 2026 • 22 mins
Are basic chatbots hurting your customer experience?
In this episode of the RETHINK Retail Podcast, guest host Christine Russo sits down with Antanas Bakšys, CEO and Co-Founder of Ace Waves, to discuss the massive transformation happening in retail CX.
Antanas shares insights from his 15 years in ecommerce, explaining how retail customer support is shifting from rigid software into an elite autonomous workforce.
KEY TAKEAWAYS:
...
Listen
Watch
Mark as Played
May 19, 2026 • 25 mins
As retail leaders prepare for Shoptalk Europe 2026, the conversation is no longer centered on what AI could do. It’s shifting toward what AI in retail is already doing, where it is creating measurable value, and what it takes to move from pilots to profit.
In this episode of the RETHINK Retail Podcast, Jeremy Goldman, VP of Insights at RETHINK Retail, sits down with Joe Laszlo, Head of Content at Shoptalk, for a behind-the-s...
Listen
Watch
Mark as Played
May 14, 2026 • 47 mins
The conversation continues! In the conclusion of our special two-part coverage from eTail Toronto 2026, host Jeremy Goldman sits down with four more industry experts to explore the shifting dynamics of modern retail and what it takes to stay ahead in an increasingly automated landscape.
Featured in this episode:
- Janet Ihm (Vice President, Channel Strategy & Digital Experience, Ontario Cannabis Store): Using retail data prog...
Listen
Watch
Mark as Played
May 13, 2026 • 22 mins
Stanley 1913 has moved far beyond a single blockbuster product.
Graham Nearn, Chief Product and Sustainability Officer, PMI WW Brands, LLC (Stanley 1913), sits down with Jeremy Goldman to discuss how a brand with a century of history stays absolutely relevant in a trend-driven market.
Inside the Episode:
- The Credibility Ladder: Why every expansion must pass the four filters of quality, originality, invention, and mission to av...
Listen
Watch
Mark as Played
May 12, 2026 • 25 mins
Retailers have spent 25 years trying to make in-store picking profitable. Most are still struggling because fulfillment is managed as an afterthought.
In this episode, Top Retail Expert Vinny O'Brien sits down with Xavier Pym, Partnerships Development Manager at Vusion and Kristofer Browall, Head of Solution Sales at StrongPoint, to bridge the gap between digital strategy and operational reality.
Discussion Highlights:
- The Des...
Listen
Watch
Mark as Played
May 11, 2026 • 20 mins
B2B commerce is built on a foundation of extreme complexity. When a part fails in a 100 million dollar machine, the customer needs a solution, not just a search result.
Carl Holt, Director of Digital Product and Transformation at RS Group plc, sits down with Howe Gu, Group SVP, Customers and Partners at Rezolve AI, and Evan Burgess, Global Sales Director at Rezolve AI.
They discuss the leap from legacy search engines to agentic c...
Listen
Watch
Mark as Played
May 8, 2026 • 40 mins
We’re live from the floor of eTail Toronto 2026! In the first half of our special two-part coverage, we’re digging past the buzzwords to find out what is actually driving retail innovation in 2026.
Host Jeremy Goldman sits down with three industry leaders to discuss everything from boardroom AI mandates to the digital rebellion of the next generation of consumers.
Featured in this episode:
- Dave Stevens (CTO, Groupe...
Listen
Watch
Mark as Played
May 7, 2026 • 8 mins
Automation and Openness: Lessons from the Australian Frontline
Australia has a 20-year head start on the self-service revolution. Kristie Longhurst from Diebold Nixdorf and Top Retail Expert Nick Harbaugh discuss why automation is the only viable answer to the global labor crisis and rising operational costs.
Inside the Episode:
- The Demographic Surprise: Why the elderly are embracing self-checkout while millennial men remain t...
Listen
Watch
Mark as Played
Shrinking margins, labor shortages, and the complexity of omni-channel fulfillment are putting unprecedented pressure on grocery and convenience retailers. On the latest RETHINK Retail Podcast, recorded live at EuroShop, Renee Hartmann, Top Retail Expert, sits down with Zsuzsa Hordai of SPAR International and Aidan Mittra of OrderGrid to unpack these operational pressures, and what they demand from retailers next.
KEY TAKEAWAYS
-...
Listen
Watch
Mark as Played
May 4, 2026 • 20 mins
Beyond Vanilla AI: The Era of Agentic Commerce
The retail industry has moved past experimentation. We are now in the realization phase where AI agents deliver frictionless, store-like expertise to digital channels.
Vic Miles from Microsoft and Crispin Lowery of Rezolve AI join Jeremy Goldman to discuss why the early adopter advantage is now a requirement for brand survival.
Key Discussion Points:
- The Expertise Bridge: How age...
Listen
Watch
Mark as Played
May 2, 2026 • 20 mins
Store design used to be about defining a set path for the customer. Today, it is about providing a flexible canvas.
Crate and Barrel's VP of Store Design, Nicholas Effler joins Top Retail Expert Cynthia Ortiz to discuss how Crate & Barrel balances historic architecture with the high-tech expectations of the modern shopper.
Inside the Episode:
- Digital Echoes: How the pace of app-scrolling translates to physical shopping be...
Listen
Watch
Mark as Played
May 1, 2026 • 21 mins
Retail design is at a crossroads. As customer expectations rise, physical stores must offer more than just products: they must deliver animation, meaning, and connection.
Steve Calhoun and Andy Hunt, from The Hershey Company, join Top Retail Expert Elisa Servais to discuss how Hershey’s uses technology to amplify nostalgia and joy without overstimulating the shopper.
Inside the Episode:
- The Digital Interface: Moving beyo...
Listen
Watch
Mark as Played
April 30, 2026 • 21 mins
On the latest RETHINK Retail Podcast, host Toby Pickard of the Institute of Grocery Distribution (IGD) sits down with Aidan Mittra, Co-founder of OrderGrid.
They explore how real-time inventory technology is transforming store efficiency, supply chain management, and the future of grocery retail.
KEY TAKEAWAYS:
- Location and expiry awareness is now essential: Retailers need to know exactly where items are and whether they are s...
Listen
Watch
Mark as Played
April 29, 2026 • 26 mins
Traditional retail is designed to drive the next transaction, but Patagonia is built to drive a movement.
Angela Clark, VP of Digital at Patagonia, joins Marie Schwartz to discuss leading a digital organization where activism is a primary KPI and short-term conversion is never the goal.
Activism as a Metric: Why Patagonia treats a local cleanup sign-up with the same weight as a high-value product purchase.
The Used Gear Edge: Ho...
Listen
Watch
Mark as Played
Popular Podcasts
Hey Jonas! The official Jonas Brothers podcast. Hosted by Kevin, Joe, and Nick Jonas. It’s the Jonas Brothers you know... musicians, actors, and well, yes, brothers. Now, they’re sharing another side of themselves in the playful, intimate, and irreverent way only they can. Spend time with the Jonas Brothers here and stay a little bit longer for deep conversations like never before.
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Building on the belief that a deeper understanding of the natural world enriches all of our lives, host Steven Rinella brings an in-depth and relevant look at all outdoor topics including hunting, fishing, nature, conservation, and wild foods. Filled with humor, irreverence, and things that will surprise the hell out of you, each episode welcomes a diverse group of guests who add their own expertise to the vast world of the outdoors. Part of The MeatEater Podcast Network.
The official podcast of comedian Joe Rogan.