Dental Drills Bits
Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of "hands-on" experience.
Episodes
January 26, 2026 • 26 mins
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January 19, 2026 • 22 mins
Episode Summary
Most dental practices don't actually have a referral problem — they have a system problem. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury break down why referrals don't happen by chance, how inconsistent service and communication quietly sabotage g...
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January 12, 2026 • 32 mins
Episode Summary
In this strategic and energizing episode of Dental Drill Bits, Dana and Sandy unpack one of the most overlooked drivers of practice stability and growth, your annual planning session.
Together, they walk through the questions, metri...
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December 29, 2025 • 25 mins
In this episode of Dental Drill Bits, Dana and Sandy discuss the importance of measuring team energy and performance metrics in dental practices. They emphasize that while patient care is paramount, tracking statistics can enhance care quality and team morale. The conversation explores the concept of buy-in from t...
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December 22, 2025 • 28 mins
Episode Summary:
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure—creating confusion, legal risk, and m...
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December 15, 2025 • 31 mins
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December 8, 2025 • 28 mins
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December 2, 2025 • 20 mins
Episode Title: Wasted Time, Open Time, and Maximizing Your Schedule
Episode Description:
Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule.
Discover actio...
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November 24, 2025 • 26 mins
In this festive episode, Dana and Sandy unwrap the unforgettable world of dental office Christmas parties — the good, the chaotic, and the "HR-will-hear-about-this" kind of moments.
From table fires to haunted hotels, over-served team members, questionable Ubers, party buses, shopping sprees, and meaningful low-budget celebrations, they share what makes a holiday...
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November 17, 2025 • 32 mins
Episode Summary
In this strategic and energizing episode of Dental Drill Bits, Dana and Sandy unpack one of the most overlooked drivers of practice stability and growth, your annual planning session.
Together, they walk through the questions, metri...
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November 10, 2025 • 30 mins
In this eye-opening episode of Dental Drill Bits, Dana and Sandy Pardue tackle a topic few talk about openly — why some dentists genuinely love their profession while others can't wait to get out. Drawing from Sandy's experience consulting with over 600 dental practices, they reveal the defining difference: the dentists who thrive understand business and leadersh...
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November 3, 2025 • 25 mins
In this episode of Dental Drill Bits, Dana and Sandy dive into one of the most challenging scenarios in any dental practice—when a team member refuses a task that's part of their role.
Inspired by a real Dentaltown post, Sandy breaks down what's really behind these moments, from unclear expectations and lack of training to blurred lines of authority. She shares h...
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October 20, 2025 • 25 mins
In this episode of Dental Drill Bits, Dana and Sandy discuss the importance of measuring team energy and performance metrics in dental practices. They emphasize that while patient care is paramount, tracking statistics can enhance care quality and team morale. The conversation explores the concept of buy-in from t...
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October 13, 2025 • 30 mins
💡 Episode Summary:
In this week's episode of Dental Drill Bits, Dana Pardue and Sandy Pardue tackle a topic every dental team faces but rarely talks about — complaining about patients. What starts as harmless venting can quietly poison your team's morale and even drive productivity d...
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October 6, 2025 • 27 mins
Episode Summary:
In this episode, Dana Pardue Salisbury and Sandy Pardue unpack one of the most complex topics in dentistry: hiring an associate dentist. From knowing when your practice is truly ready to bring on another provider, to understanding why most associateships...
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September 30, 2025 • 27 mins
Episode Summary
This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes.
Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusi...
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September 22, 2025 • 26 mins
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with one of the most sensitive and risky steps: the job offer.
Too many dental practices skip this or handle it haphazardly, leaving themselves open to misunderstandings, legal trouble, and even losing great candidates. Sandy and Dana walk you through ...
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September 15, 2025 • 24 mins
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with a focus on reference checks. Too many dental practices skip this step because it feels awkward or unnecessary, but failing to do so can cost you money, morale, and even legal trouble.
Sandy and Dana share true s...
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September 2, 2025 • 16 mins
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most dreaded times in the dental calendar: "Sucktember." As kids go back to school and cancellations rise, many practices see their production slump, but it doesn't have to be that way.
Sandy shares why mindset matters more than market trends, how to uncover hundreds of patie...
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August 25, 2025 • 28 mins
In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training plans and the impact of workplace bullying on empl...
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