The Vacation Rental Manager's Podcast with Sarah and T

This episode brings you the one and only John DiJulius.   He has a new book and our hosts have an advanced copy of this revolutionary release.   Get ready to write as John covers The Great Resignation, What really motivates employees, How to properly onboard a new employee, Radical interviewing techniques, and how to keep all stars for life.   You will learn a lot and earn a lot by listening to this episode.

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This week Sarah and T reprise an episode from 5 years ago that is just as relevant today as it was when it first aired.   Carl Shepherd,  one of the co-founders of HomeAway (now Vrbo), was interviewed by Sarah and Tim in the fall of 2019.   The interview was wide ranging and filled with predictions about the future which have all come true.   Many consider this the best episode in the history of the program.   Sit back and listen t...

In this episode Sarah and Tim cover all you need to know to set up a proper budget for your vacation rental company.   This episode is a must listen for any company owner that is not currently using a budget, or the company owner that wants to improve their current process.   Two of the true experts on this subject give all of their secrets of this critically important component of running a successful business!

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In this episode Sarah and T interview one of the customer service giants.   A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode.
Learn the true meaning of the word Fine.   Learn the 5 steps of how to get better at customer service.  And, learn why the worst trained staff person on your team is the standard you set on customer service.   Get a pen and paper ready becaus...

Logistics, the mere mention of the word brings fear to some vacation rental managers.   Scheduling cleans, inspections, maintenance, getting the property ready for the next guest and providing all of the arrival amenities is no joke in the vacation rental business.  In this episode Sarah and T talk to Max Farley of Sojo about how to improve logistics for your firm.   Lots of great ideas and takeaways are in store.  In Not So Hot of...

Your Christmas present from Sarah and T is an episode that gives all of the takeaways from the recent Vacation Rental Women's Summit & the DARM (Data and Revenue Management) conference that was held in Nashville, TN in early December.  Sarah was there with a microphone in hand to get all of the best takeaways from the conference attendees.   In the news segment, Sarah gets a big surprise at the conference.

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In this week's episode we have a familiar name - DiJulius.   This time it is Cal DiJulius who is John DiJulius' son and an expert on the motivations of Millennials and Gen Z workers and why it is important to understand those motivations.   This is a fascinating look at what our employees are thinking and what motivates them.   A great conversation with a well informed guest.

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Sarah and T are back with another great content episode.  This week our two hosts interview Matt Durrette of Cozi Vacation Rentals in Texas. Matt has adopted the EOS platform to run his business and he shares all of his secrets with us on today's episode.  In addition find out how Matt has leveraged his brother in Honduras to help his business.   This one is a can't miss episode.

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In this episode Sarah and T take on the topic of e-mail blasts.  Are you doing them?  Are you doing them effectively?    How do you know?  14 specific points are covered in how you can crush your next effort and know exactly how well you did.

1) Build up your email list & segment - all previous guests list, potential guests, by season, by type of property, etc. 

- Every single email you get should be added to a list and...

Again this year Sarah and T have come through with their signature episode.   The VRMA Conference takeaways has become an annual must listen to podcast.  This year Sarah and Tim talk to more than 30 participants at the conference held in Orlando about what was hot, and what was not at VRMA.   

Some of our special guests include: 

Paul Faringham

Norman Lee 

Sherry Thompson 

Mary Beth Miles 

Clayton Kagi 

Yael Lederman 

L...

We've waited 159 episodes to have the wizard of content marketing on the Vacation Rental Manager's Podcast.   David Angotti is on today's episode dropping knowledge about everything you thought you knew, but the secret is you probably don't.   The master is in the house.
In the news segment Sarah and T (and David) talk about the upcoming VRMA International Conference and how to get the most out of your time ...

In this episode our two fearless rental managers talk about the subject of bed bugs.  Don't pretend you don't think about this or haven't had this happen to you.   What do you do when you get them?  How do you handle them?  Will I catch them just thinking about the subject?   The answer to these and many more questions will be revealed in this episode.  

In the News segment Tim talks about the wildly success...

Have you been feeling a bit disconnected with your property owners?   Concerned about what feedback you may get if you ask them how you are doing?  Well, fear not fellow Vacation Rental Management Professional.  In this week's episode Sarah and T take you through three fail safe ways to re-connect and energize your relationship with your property owners.   

Find all of Sarah and T's content at www.sarahandt.com
You ca...

A few episodes go (I've Had It!), more than one vacation rental company owner said they have "had it" with being threatened by guests with bad reviews if they don't give a refund, an increase in chargebacks and fraudulent transactions (aka. stolen credit cards).  In this episode,  Sarah and Tim welcome 3 experts on to talk about how to tackle these frustrating events. 

This fresh perspective gives tips ...

This is a master class in getting direct bookings and not relying on On Line Travel Agencies (Vrbo & Airbnb) to get your bookings.  Listen carefully to up your game on getting direct bookings to your website from two of the true experts in the business.

Find all of Sarah and T's content at www.sarahandt.com
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In this episode The professional vacation rental manager's podcast with Sarah and T has fun with our listeners by letting them sound off on what they have had it with.   Taking the lead from a popular podcast we let our professional vacation rental manager friends give it some thought and record what they "have had it with."  Quasi Hostage Taking Crisis with Reviews, Software frustrations, Scammers, rude owners, rude...

Vacation Rental Decor topics are a favorite for Sarah and T.  Today our hosts have a true V.R. Decor expert on the show to discuss the BIG 3 things (The Decor Trinity) to think about when you consider decorating a property.   Cara Shimizu bring of great content and takeaways in this episode.  In the Not So Hot Off The Press, But Definitely Happening segment Sarah and T talk about Expedia Groups new rollout of a loyalty program that...