First Call Ready

If you’re a 911 professional, you’ve probably heard the alphabet soup: APCO. NENA. ETC. But what do all of these organizations actually do—and why should you care?

In Episode 4, we’re taking a brief dive into some of the organizations every 911 professional should know, while also highlighting newer and emerging organizations you may be less familiar with.

These organizations play a major role in shaping the f...

In this minisode, Ashley and Megan break down a routine "stop to help" call that turned into a fight for an officer's life.

In Aurora, Colorado, an officer pulled over to assist what he thought was a stranded motorist. Instead, the driver tackled him from behind and struck him with a sharp object before stealing his patrol car — lights still running — and led responding units on a pursuit.

They break down how fast a "noth...

In their third episode, Ashley and Megan tackle one of the biggest questions in the profession: How do you keep growing in a career that doesn't always make growth easy?

From sharing how they each found their way into 911 to navigating promotions, leadership opportunities, and professional development, they unpack what it really takes to keep moving forward. They discuss the realities of limited support for dispatch, toxic workplace...

In this minisode, Ashley sits down with Megan to break down the 2023 Maui wildfires from a dispatcher's point of view, with a focus on the Lahaina fire, which was driven by extreme winds and tinder-dry conditions that turned a bad day into a catastrophe.

Dispatchers were slammed with an unprecedented surge of over 4,500 calls in a single day.

They talk through what it actually looks like when every system you rely on fails at once,...

In their second episode, Ashley and Megan turn the lens inward — past the hiring process and straight into the culture living inside the walls of the comm center itself.Using a purple elephant code-word story, they break down how dispatchers who communicate for a living somehow struggle to do it with each other. Their take is direct: toxic culture isn't a management problem waiting to be solved from the top down — it's ...

What happens when a stolen vehicle call turns into a 4-hour siege with a hostage, gunfire, and Molotov cocktails?

In this intense minisode, Ashley and Megan break down a dramatic 2021 standoff in Austin, Texas — officers tracking a stolen vehicle ended up at a gas station where the suspect opened fire and began making Molotov cocktails, all while an employee was trapped inside.

They dissect the radio traffic and spotlight every...

In their debut episode, Ashley and Megan dive headfirst into one of the most pressing issues facing the 911 industry — the staffing crisis that's pushing comm centers to their breaking point.

Using a real story out of Berkeley, California, where one dispatch center racked up over a million dollars in overtime, they unpack the recruiting and retention problems hiding beneath the surface: outdated hiring practices, poor candidat...