Mastering Client Relationships & Team Motivation in a Competitive Market - Devin Concannon

In this episode, we are joined by Devin Concannon, Partner at Golden Digital, a digital marketing master who expertly merges creativity with technology to elevate eCommerce businesses. With over a decade of experience and a background in teaching digital marketing at the General Assembly, he brings invaluable insights to the table. In this conversation, he discusses effective strategies for motivating teams and retaining clients in a competitive market. Discussion Points - ~ What’s one common myth you’d like to bust? What’s something you want to set the record straight on? 5:32 ~ Do you think the "four-hour work week" is a realistic approach to making money? 10:59 ~ Can you tell us more about how you got started in this? What inspired you to start your own business, and what has kept you going? 15:51 ~ What are the key lessons you’ve learned transitioning from employee to solo entrepreneur to agency owner? 21:58  ~How do you keep your team inspired and motivated during challenging times, and do you work with offshore teams? 25:23 ~ What tasks have you found effective to outsource offshore, and which do you prefer to keep in-house? 31:56 ~ What strategies do you use to maintain client relationships and grow existing accounts in a competitive market? 36:39 Show notes - ~ Understanding cultural differences is crucial; it allows us to tailor our communication and expectations effectively. ~ We leverage technology to bridge gaps, ensuring seamless collaboration regardless of geographical distances. ~ Feedback is a two-way street; it’s essential for growth both for the team and the clients we serve. ~ Creativity thrives in diverse environments, where different perspectives can challenge the status quo. ~ Success in remote teams is about establishing trust and fostering an inclusive culture. ~ We prioritize empathy in our design process; it’s fundamental to creating user-centric solutions. ~ The goal is not just to complete a project but to build lasting relationships that contribute to shared success. Myth-busted - You can make fast money online with little effort. Links - LinkedIn: https://www.linkedin.com/in/devinconcannon/ Company website:  https://www.goldendigital.co Show Credits - Host - Varun Bihani & Drew Mabry Produced by Juhie Bhardwaj Edited by Harish Khatarkar