On this episode of Breaking Through the Mayhem, Adam sits down with Michelle Niblock, SVP and Client Lead at Digitas, representing Publicis and leading the McDonald’s business. Michelle dives into how McDonald’s stays culturally relevant by moving at the speed of fans—from playful real-time CRM moments (like the viral “seemingly ranch” Taylor Swift activation) to reviving nostalgia with digital-first initiatives like Monopoly.
She explains why she deeply believes in CRM, loyalty, and using data responsibly to create meaningful value for customers, not just conversions. Michelle also breaks down how Digitas’ SWAT (Shareworthy and Trending) product helps brands identify culture-right moments they can authentically own. She shares her excitement about AI’s power to unlock creativity—not replace it—and predicts a rise in AI wearables that improve both everyday convenience and emotional well-being.
From Bills fandom to cultural insights to where marketing is heading next, Michelle brings sharp strategy, optimism, and a human-first POV to one of the world’s most iconic brands.
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