If you’ve ever felt like you’re winging it when it comes to your client communication, this episode is for you. I’m chatting with Natasha Sewell—photographer, educator, and queen of a smooth client journey—about how upgrading your client experience isn’t just about being “extra,” it’s about creating trust, loyalty, and ease (for you and them).
We also dive into one of my favorite topics: using AI tools (like ChatGPT!) to help you streamline emails, prep your clients, and feel like you have a tiny personal assistant in your back pocket. This episode will leave you inspired to simplify, serve well, and maybe even rewrite that stale welcome email you’ve been ignoring since 2022.
In This Episode, We Chat About:-
What Natasha realized was missing from her client experience—and how she fixed it
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Why your process is your brand (even more than your website or logo)
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The sneaky ways poor communication might be costing you referrals and repeat clients
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How to use AI to elevate—not replace—your voice and systems
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A few easy prompts to help clients feel prepared and confident
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The ripple effect a strong experience has on your entire business
Natasha Sewell launched her photography business in 2013, combining her background in teaching with her love of documenting real-life family moments. After moving and transitioning to in-home newborn and family photography, Natasha now mentors fellow photographers to build thriving, client-centered businesses. She’s passionate about education, continuous growth, and helping creatives create systems that feel as beautiful as their work looks.
Links & Resources Mentioned:-
Follow Natasha: @npsphotography
Loved this episode? Screenshot and tag us @capturethechaosplanner and @npsphotography so we can cheer you on! And don’t forget to check out Natasha’s freebie—because yes, AI can actually make your client experience easier, smoother, and more professional.
Client experience for photographers, AI in photography business, photography client workflows, creative business systems, Natasha Sewell, client prep prompts, photography education
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