The Deal Behind the Deal: Broker–BDM Chemistry & Partnership

In Canada’s ever-evolving mortgage landscape, the strongest partnerships aren’t just built on transactions – they’re built on trust, empathy, and a shared commitment to client success. As files become increasingly complex and timelines become tighter, the relationship between brokers and business development managers (BDMs) is more crucial than ever. Hear the podcast to learn how industry leaders are transforming everyday challenges into opportunities for growth, innovation, and long-term success. Join CMP’s Fergal McAlinden as he sits down with Leanne Conroy, Regional Director of Sales at MCAN, and Leah Zlatkin, COO and Mortgage Broker at Mortgage Outlet. Together, they celebrate the power of partnership, sharing how their collaboration thrives on proactive communication, a solutions-first mindset, and a deep understanding of each other’s roles. Listen to the podcast to learn how they stay aligned – even when navigating operational hurdles or high-pressure deals – and how they turn those moments into trust-building opportunities that benefit clients and partners alike. Tune in to: - Discover proven communication strategies that keep complex files moving forward. - Learn how empathy and shared accountability create resilient, high-performing partnerships. - Find out how to maintain a client-first approach, even under tight deadlines or shifting processes. - Get real-world examples of creative problem-solving and celebrating wins – big and small. - Take actionable tips for building long-term, mutually beneficial relationships in the mortgage industry. Don’t miss this timely episode for Canadian mortgage professionals. Listen now and find out how you can elevate your client experience, strengthen your professional relationships, and achieve long-term success through the power of partnership.