Contractor Cents

Contractor Cents

Discover ideas, tactics, news, and information that matters to your contracting business and you. Increase productivity, profitability, customer and employee satisfaction.

Episodes

July 28, 2025 18 mins

This is the last of three episodes that demystifies your CSR, dispatch, and inside sales roles. My guests are Lynn Wise, CEO of Contractor in Charge, and Danielle Bartus who leads sales and marketing for Contractor in Charge. In this episode, Lynn and Danielle discuss the inside sales role.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www.linkedin.co...
Mark as Played

This is the second of three episodes that demystifies your CSR, dispatch, and inside sales roles. My guests are Lynn Wise, CEO of Contractor in Charge, and Danielle Bartus who leads sales and marketing for Contractor in Charge. In this episode, Lynn and Danielle discuss the dispatch role – and how AI can play a role in dispatch.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @Rut...
Mark as Played

This is the first of three episodes that demystifies your CSR, dispatch, and inside sales roles. My guests are Lynn Wise, CEO of Contractor in Charge, and Danielle Bartus who leads sales and marketing for Contractor in Charge. In this episode, Lynn and Danielle discuss the true CSR roles (there are more than one) and how AI can play a CSR role.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

...
Mark as Played

So you think you want to sell your business? And no, the likelihood of you deciding to sell and actually closing on the sale in a month is unrealistic. What should you prepare for? What should you expect? When should you begin? Join Ruth Mannschrek, who was shocked by the entire sales process, who gives you the answers to these questions and more…so you don’t have the same misconceptions and make the mistakes she did.

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July 1st is Canadian independence day…so those of you in Canada, Happy July 1st . For those of us in the United States, a few days later we will celebrate our independence day, July 4th . My wishes for happy independence days.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam https://www.lin...
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Consumers are shopping online more than ever. According to data by SellersCommerce, there are 2.71 billion online shoppers globally as of 2024. What technology do we need to attract more online shoppers? How can we provide quotes, or should we provide quotes online? What else should we be doing? Join Josh Koplin, the co-founder of EDEN, a company that helps HVAC businesses by onboarding an Instant Quote tool for potential cus...

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What if you had an automatic follow up sequence to close jobs and do referral marketing? One of my clients has increased their closing rate by more than 50% doing this automatically. How? my guest, Kirk King, the creator of Contractor Halo, will tell you how he did it for one of my clients and other contractors. And no, we are not related…we only share a last name.

Free P&L Statement and Balance Sheet

https://tinyurl.com/...

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What does it take to be a super salesperson? One who is laser focused on your company’s moose –So, you ask, “what’s a moose?” And, how do you train the super sales person…or does the super salesperson even need training? Join Kay Miller and me. Kay, will explain who your sales peoples’ moose are…and how to make them uncopiable and highly effective salespeople.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6w...

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Financing. Whether it is a water heater, a generator, or a new HVAC system, financing is a way of life now. With the average homeowner having less than $5,000 in savings, according to a US banking study, when a major repair happens, the only option is financing. So, how do you choose a financing company? What should you look for? What should you avoid? My guest Erica Leonor, is the Director of Business Development for Goodle...

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Do You Know What Your Business Assets Are? Before you say, “that’s a stupid question, of course I know what they are.” They might NOT be what you think they are. Find out the true meaning of business assets as they relate to our industry. Aaron Salow, CEO of XOi, and Ryan Martineau, co-founder and CEO of Specifix, tell you what your true assets are and why.

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You’ll recognize yourself in some of Matt Michel’s contractor stories. Matt has worked with contractors for years and is the founder of Service Nation which operates the Service Roundtable, Service Nation Alliance, and more. Matt gives you the “story behind the stories” in this book that every contractor should read.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedI...
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How do you scale your business? And, how do you get it to the point where it is not totally dependent on you? John Nieuwenburg, founder of W5 Coaching, gives you the steps to go from 3 to 10 employees, from 10 to 30 employees, and beyond.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam http...
Mark as Played

How to electronically take checks in the field and cut credit card costs More and more customers are paying with credit cards. But what about those who pay by check? Your techs can now electronically take the check at your customer’s home and hand the check back to her. How? Using a new use of technology, iWallet. My guest, Jim Kolchin, a former contractor and founder of iWallet explains how.

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How do you find skilled labor? What if you found a source where you experienced a 90% success rate in finding that labor? What would that do to your business? My guest, Paul Sanneman, is the founder and Contractor Staffing Source. He’ll explain how you can achieve a 90% success rate in finding labor.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www....
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If you’re a plumber and want to enter the HVAC arena, or an HVAC company and wants to expand to electrical, or any trade wanting to expand to another trade…how do you do it? My guests, Levi and Cassi Torres, owners of High 5 Plumbing, have expanded successfully into HVAC and electrical. They’ll tell you how they did it.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing Li...
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In the last episode I gave you the 8 baseline questions you need to rocket your profits. This week I’ll give you how to involve your team in achieving your moonshot.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam https://www.linkedin.com/in/nick-uttam-4b33a1147
Mark as Played

What would it take to rocket your profits? What is the biggest goal you can think of that you’d like to achieve? I’ll give you the story of moon shots and 8 baseline questions you need to answer to achieve the life of your dreams.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/ruthking1/   Podcast Produced by Nick Uttam https://www.l...
Mark as Played

Pat Miller took over the company, Blue Diamond Construction Company, when her husband passed away. For the two years when he was ill, the company shrank to its former self. How did she do it? Pat tells you – her story is inspirational. So, when you are going through tough times you can take strength and know you can push through too. Pat is the author of Kicking Karma’s Ass which gives you the detailed version of how she surv...

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What do you do if you can’t justify the expense and overhead of the big marketing firms? There’s a new tool, Profit Path (https://profitpathtool.com) which incorporates marketing, tracking, and more that you can use to help you grow profitably. Use coupon code contractor50 to save $50 on the purchase of Profit Path.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedI...
Mark as Played

How do you cut costs without cutting staff? My guest today, Lynn Wise, gives you the answer to this question and more. Lynn is the CEO of Contractor in Charge, a company dedicated to helping home service businesses by providing trained customer service pros and bookkeeping assistance.

Free P&L Statement and Balance Sheet

https://tinyurl.com/2rjd6wxu

Ruth King

Twitter - @RuthKing LinkedIn - https://www.linkedin.com/in/...
Mark as Played

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