Welcome to CX Leadership Talks, the podcast for customer experience leaders who are driving change, delivering results, and striving for balance in their professional and personal lives.
In this special year-end episode, we take a reflective journey through 2024. Join Nienke Bloem, global CX speaker and educator, as she guides you through five key lenses to evaluate your year: impact and results, strategy and purpose, engagement and cultural change, personal growth and development, and work-life balance.
Through thoughtful prompts, practical insights, and personal anecdotes, this episode will help you uncover your proudest achievements, biggest learnings, and areas for growth. To deepen your reflection, download the free PDF with 17 questions covering topics like impact, strategy, personal growth, and work-life balance. Whether you're a seasoned CX professional or a rising leader in your organization, this is your chance to pause, reflect, and celebrate the year you’ve had - before stepping into 2025 with renewed focus and energy.
Grab your favorite journal, clear your mind, and let’s dive in! And please let me know your biggest insight from the reflection process!
Timestamped overview:
00:00 Explore customer experience, personal development, and well-being.
05:11 Evaluate metrics and achievements for key projects.
09:27 Measure goals, inputs, and impacts for success.
11:43 Is your CX strategy aligned and future-proof?
14:54 Purpose ties ESG goals to customer experience.
20:40 Focusing on engagement, cultural change, customer experience.
25:25 Personal education enhances leadership through diverse experiences.
26:56 Reflecting on personal growth, networking, and values alignment.
30:14 Work-life balance, stress management, and inspiration reflection.
35:17 Year described as vibrant, challenging, and pink.
37:32 Who energized you most; biggest 2024 challenge?
42:21 Reflection episode; envisioning goals for 2025 planning.
Want to grow as a CX Leader? Contact Nienke Bloem via her website or LinkedIn. She is a CX expert, global speaker and educator and can provide you with the guidance and support you need to succeed in CX leadership. More on Nienke’s education portfolio.
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