Welcome to CX Leadership Talks, the podcast for customer experience leaders who are driving change, delivering results, and finding balance in their professional and personal lives.
In this final episode of 2024—and the 41st episode of this podcast—we’re turning our attention to the future. Join Nienke Bloem, global CX speaker and mentor, as she guides you through a powerful planning process to make 2025 your best year yet.
With her signature mix of practical insights, thought-provoking questions, and a touch of humor, Nienke will help you set meaningful goals, identify the steps to achieve them, and align your CX leadership vision with your organization’s strategy. You’ll explore five “must-win battles” for the year ahead: impact and results, strategy and purpose, engagement and cultural change, personal growth and development, and work-life balance.
This isn’t just about setting resolutions—it’s about creating a clear, actionable plan to elevate your leadership and deliver measurable outcomes. So, grab a journal, get comfortable, and let’s dive into designing your path to success in 2025.
As always, I’d love to hear from you—what’s your boldest goal for the year ahead? Let’s connect and make it happen together!
Timestamped Overview
00:00 Intentional year planning clarifies goals, fulfills desires.
06:01 Chase challenging goals that excite and frighten.
09:57 Improved customer journey boosted satisfaction and referrals.
11:01 Impact realized; plan and tools needed next.
16:22 Focus on customer experience, strategy, and urgency.
20:59 Embed CX cultural shifts for deeper organizational change.
23:01 Customers enhance leadership and engagement in 2025.
26:10 Develop leadership, enhance CX skills, seek growth.
30:29 Prioritize work-life balance to prevent burnout.
32:39 Activities to inspire and prioritize health, fitness.
37:02 Focus on key projects and goal visualization.
38:42 Guiding you to enhance your leadership skills.
Want to grow as a CX Leader? Contact Nienke Bloem via her website or LinkedIn. She is a CX expert, global speaker and educator and can provide you with the guidance and support you need to succeed in CX leadership. More on Nienke’s education portfolio.
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