#46 Communicate CX concepts with impact, using the CLEAR method

Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders that want to spice up their leadership.

In this week’s special edition, your host, Nienke Bloem CCXP, introduces her innovative CLEAR method designed to help CX leaders make complex customer experience concepts clear. Nienke tackles one of the biggest frustrations in the industry: how to make sure that stakeholders truly understand and act on CX concepts and methods.

Discover how to transform abstract ideas into actionable insights through concrete examples, simple language, and inspiring stories. This episode is packed with practical tools and a challenge to elevate your communication skills, ensuring that your CX strategies are clear and impactful. Don’t miss out on this journey to make CX easy and memorable for your colleagues

🔑 CLEAR stands for: 🔵 C – Concrete (Avoid vague statements. Make it real with examples.) 🔵 L – Literal (Use simple, everyday language—not jargon.) 🔵 E – Example-Driven (Show, don’t tell. Use real stories and comparisons.) 🔵 A – Actionable (Give people something specific to do.) 🔵 R – Repeatable (If people can’t repeat it, they won’t remember it.)

 

Timestamped Overview:

00:00 Enhancing CX Leadership Strategies

04:27 "Making Customer Experience Work"

08:03 Creating Urgency in Customer Experience

11:26 Concrete Customer Feedback Process

15:20 Importance of Example-Driven Communication

18:13 Clarifying Leadership Ambassador Roles

20:13 "Importance of Repeating CX Stories"

24:25 Simplifying Leadership Communication

26:41 "Communicate Better: Join Our Webinars"

 

And that wraps up this episode of CX Leadership Talks! I hope you’re feeling inspired to apply the CLEAR method and make customer experience concepts truly stick.

Want to dive even deeper into CX leadership and sharpen your communication skills? Join my upcoming webinars, where I’ll be sharing even more actionable strategies to simplify CX and drive real impact in your organization.

Secure your spot now through this LINK and start making CX crystal clear for everyone in your organization!  See you there!

Resources Mentioned: Podcast episode #13 : Avoid these 5 mistakes inyour CX Storytelling journey!

About Nienke: Nienke Bloem is often called the Customer Experience speaker in the blue dress. 

She's a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books.

Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person for CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations. 

With her over 20 years of corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Greetz to stay tuned.