Planning Investigations in Disability Services

In this podcast NDS is joined by Kristie Walker, Director of On Track Investigations to share some key information and tips with Disability Service Providers for Planning Investigations in Disability Services.

Investigations play a key role in providing safer and better-quality services by helping providers learn from mistakes and prevent future incidents. The process can also help with rebuilding trust and relationships when something has gone wrong.  

 This podcast shares:

• An overview of the 5 stages for Investigations
• A deep-dive on planning an investigation
• What an investigation plan should include
• How to identify and avoid challenges and barriers in the planning stage
• Working with unique challenges for small and medium providers

Resource list NDS – Risk Incident and Complaints Resources:  

• NDS RICM Resource Library: Investigations includes:
  • Policy and Procedure Checklists
  • Investigations Guide
  • Communcation Plan
  • Action Plan Template and more
• Risk, Incidents and Complaints Management Resources (nds.org.au) full library includes related resources for policy development, training resources for teams, resources in community languages and short films.

NDIS Commission Resources:

• The NDIS Commission Incident management (for all providers) includes an investigations section in the principles of good incident management and resolution.
• The NDIS Commission Practice Review Guidance Materials include a resources that can assist in investigations into systemic issues that may have led to an adverse outcome.

This podcast is part of the NDS Risk, Incidents and Complaints Management Project funded by the Australian Government.