January 1, 2024 • 8 mins
Episode 22
"My dad started the business. So,no,I don't love it just because dad made me do it. I know that's what you're thinking Joe. But no, you know, to me what I love about it is there's two different reasons I really love it..."
- Cody Johnson, Garage Door Expert
Jim Klauck has a discussion with co-owner, Cody Johnson from Garage Door Doctor in Houston, Texas. Cody answers this question - "Why Does Garage Door Doctor Love What They Do?" Listen to find out more...
Garage Door Doctor Is Family Owned and Operated. They Have Been Providing Expert Residential Garage Door Service and Garage Door Installations Since 1987. Same Day Service! Our Fleet Of Service Trucks Are Completely Stocked With The Parts Necessary To Repair That Broken Garage Door, Remote Transmitter, Garage Door Opener Problems, Rollers, Hinges, Weatherstrip, Doors Off Tracks or Broken Door Cables. They Can Fix It! Call Today -
https://www.garagedoordoctor.biz or check them out at www.checkapro.com.
Visit Us At - Garage Door Doctor
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Hi,
everybody.
I'm Check a pro Joe.
Welcome to the Check.
A pro radio show.
This is the program where you can find pre qualified home service providers such as Cody Johnson's Company Garage door Doctor in Houston,
Texas.
Hello,
Cody.
How are you?
Hey,
I'm doing great.
Thanks for having me here.
Yeah.
Hey,
I want to get you on the show.
There's no specific question from the homeowner today.
(00:20):
But I'm curious because you love what you do.
It's obvious now that you've been doing it a long time.
Why do you love doing what you do to help people out there in the garage door business?
Yeah.
So it's a great question and,
you know,
sometimes,
you know,
I try to pass this along to my teammates here.
What is there to love about doing this?
(00:41):
You know,
some of the guys they say I just got a job and,
you know,
no,
you got a career.
This is a career that I have.
I've been doing this for 22 years now.
My dad started the business.
So,
no,
I don't love it just because dad made me do it.
Um,
I know that's what you're thinking Joe.
But no,
you know,
to me what I love about it is there's two different reasons I really love it.
(01:02):
Maybe three.
We'll see as this goes on.
So one reason is a lot of times I get out to a customer's house,
their vehicles trapped,
they're a little bit frantic or stressed.
I'm able to calm them down and then,
and then provide them some options of what to do to,
to,
you know,
alleviate their issues.
So that way they can go to work,
go to the hospital,
go pick up the kids and it's an emergency type service that we provide and I'm able to do that and they love me,
(01:28):
they love me.
And so it allows me a chance to really make new friends in every single garage.
I did this just the other day I had a customer call.
It was about 530.
Our CS Rs took the job.
We couldn't find a technician to run it.
They're all on the other side of town.
They're willing to,
they're just,
you know,
an hour and a half away just didn't make sense.
(01:48):
So they,
you know,
I found out and I said,
ah,
ah,
here's my opportunity.
I get to go now.
So I went down there.
Her name is Linda and you know,
her door was off track.
She couldn't close her garage for the evening.
She has a lot of barbecue pits inside of her garage.
A lot of chairs.
Um,
she does a rodeo cook off,
they do the rodeo cook off barbecue there.
(02:09):
And so these are the cool things that when,
when the client is a little bit calm and,
and actually has a few minutes to spend with me,
we get to connect and I get to learn about them.
They get to learn about me and,
and we,
we quite frankly,
we had a blast.
I got to fix the garage door.
She hung out with me.
We talked about the rodeo and,
and how mu how many barbecue pits her husband has bought,
(02:30):
there are three sitting in her garage.
He always convinces her to uh buy another barbecue pit and she's gonna sell the other one.
It's never gonna happen.
So she's realized that now.
So she cannot park in the garage because of it.
So,
but,
you know,
that's just an example of really,
one of the reasons I love my job,
at least on the service side is because,
(02:52):
you know,
you get to,
you get to experience other people and,
and just meet new friends.
She,
she gave us a five star review.
She's gonna refer us on next door app.
She's going to be a lifelong customer and more importantly,
an ambassador for us and,
and I didn't even try,
I didn't even try to do that.
It's just,
it's a friend and she's now gonna help me and I was able to help her.
(03:15):
The other reason I love my job is,
is that we get to go out to the house.
So,
you know,
that's on the service side,
let's say door,
quote side that the door is destroyed.
It's cracked in it rusted.
You know,
the door is 40% of the face of the house.
It's really the,
it should be the smile of your home.
Unfortunately,
here in Houston,
(03:35):
it's probably the frown on about,
uh,
60% of the homes.
It's faded paint,
there's nothing special.
It's bland,
you know,
we can do wood,
wood looking doors,
we can do wood doors,
we can do full view doors,
we could do some stuff that's really special.
That has 100 and 2% ro I according to remodeling magazine.
(03:56):
So basically,
it's free,
it's basically free.
We have promotions that allow allow you not to have the full burden of the investment upfront.
We have promotions that allow it to be monthly payments and we're able to make a house.
We're just able to elevate the curb appeal is really what we're able to do.
And,
(04:16):
and when the customers allow that project to happen,
they're ecstatic because we've changed the face of their home.
It's really your smile,
you know,
your smile is,
is,
is really,
it helps show your personality and so can a garage door for a home.
And so I really love that.
And then my final thing that I love,
I love my team.
Um I get to learn from them every day.
(04:38):
I've got the best guys.
I get to be one of the dumbest people here,
honestly.
So,
uh my guys,
they're the best.
They,
they work their butts off for me.
They're loyal.
Um I get to help,
try to coach them.
I get to learn how to coach them.
This isn't something that's just natural to everybody and,
you know,
we,
we get,
we get to connect.
I mean,
these guys,
(04:58):
some guys,
some of my teammates kind of came in because they're connected to one of my family members and they're just friends of a friend and now they're some of my best friends that I have.
Um And then some of the other guys,
they came through um some third party um recruiting tools that we use and I get to make,
again,
kind of going back to the first part of the answer I get to make new friends and these are gonna be lifelong friends for us and,
(05:22):
and they're,
they're on the train and,
and everybody's goal here is to do as good as we can and not only that,
you know,
better our best.
How do we provide a wild experience to our clients?
These are really what we're discussing,
you know,
in,
in,
in our meetings and in our,
in our one on ones,
how do we better our best and how do we provide a better experience to our clients?
(05:43):
That's our ultimate goal is right there.
If we take care of the client,
the client will take care of us and,
and by doing,
when they take care of us,
we are able to take care of our family and our friends.
So,
you know,
I really love it because I get to grow as a person,
not just as a service technician or a door salesman,
but I get to grow in,
(06:03):
in leadership kind of,
you know,
just it is what it is on that.
But I,
you know,
it's,
it's a work in progress on me,
but that's one thing that,
you know,
so I guess there's my three loves of the business,
at least right now,
ask me in a year and I'll tell you some more Cody.
I love the fact that you call your employees,
friends and your customers clients that says a lot.
(06:26):
Yeah.
And,
you know,
on the employees,
perhaps I did choose uh uh the wrong word there.
They're really,
I mean,
we're partners,
we're coworkers.
Um You know,
we try to teach the guys as best as,
as best as we can teach them.
Sometimes I'm not a good translator of it,
but they're really in business for themselves.
(06:47):
Um I had Linden the other day,
he was talking about reviews.
He got on Google,
he got,
you know,
a bunch of five star reviews.
He finally got a customer that saw his name listed Lyndon.
Lyndon.
Lyndon Lyndon five star five star five star.
The customer told Lindon that Lindon is famous.
Lynn's like what you talking about?
He says you're all over Google.
(07:07):
There's a picture of you and guess what?
Lyndon was able instant bond,
instant bond right there.
The client liked him.
The client loved him as soon as Lyndon calls him when he's on the way,
he says,
uh I forget the client's name,
but let's say Mr Jones,
hey Mr Jones,
I'm on the way to your house.
He goes,
can I get you a coffee at the gas station?
(07:27):
And,
and,
uh,
in this example,
Mr Jones is like,
no,
no,
no,
I've never had anybody ever ask me that before though.
And,
and so,
you know,
when Lyndon got there,
this customer was basically hugging on him.
He,
he loved Lyndon and you know,
Lyndon,
he,
he's really good on that type of stuff and bonding with the clients.
And it's one thing,
(07:48):
you know,
where I said,
like I can grow in leadership.
It's what one thing I also like is that the guys can grow in leadership,
they're coaching each other and,
and that's really how we kind of all better our best and take care of the client there.
So,
right,
Cody Johnson garage door doctor.
Thank you so much for joining me today.
Thank you Joe
Hi,
everybody.
I'm Check a pro Joe.
Welcome to the Check.
A pro radio show.
This is the program where you can find pre qualified home service providers such as Cody Johnson's Company Garage door Doctor in Houston,
Texas.
Hello,
Cody.
How are you?
Hey,
I'm doing great.
Thanks for having me here.
Yeah.
Hey,
I want to get you on the show.
There's no specific question from the homeowner today.
(00:20):
But I'm curious because you love what you do.
It's obvious now that you've been doing it a long time.
Why do you love doing what you do to help people out there in the garage door business?
Yeah.
So it's a great question and,
you know,
sometimes,
you know,
I try to pass this along to my teammates here.
What is there to love about doing this?
(00:41):
You know,
some of the guys they say I just got a job and,
you know,
no,
you got a career.
This is a career that I have.
I've been doing this for 22 years now.
My dad started the business.
So,
no,
I don't love it just because dad made me do it.
Um,
I know that's what you're thinking Joe.
But no,
you know,
to me what I love about it is there's two different reasons I really love it.
(01:02):
Maybe three.
We'll see as this goes on.
So one reason is a lot of times I get out to a customer's house,
their vehicles trapped,
they're a little bit frantic or stressed.
I'm able to calm them down and then,
and then provide them some options of what to do to,
to,
you know,
alleviate their issues.
So that way they can go to work,
go to the hospital,
go pick up the kids and it's an emergency type service that we provide and I'm able to do that and they love me,
(01:28):
they love me.
And so it allows me a chance to really make new friends in every single garage.
I did this just the other day I had a customer call.
It was about 530.
Our CS Rs took the job.
We couldn't find a technician to run it.
They're all on the other side of town.
They're willing to,
they're just,
you know,
an hour and a half away just didn't make sense.
(01:48):
So they,
you know,
I found out and I said,
ah,
ah,
here's my opportunity.
I get to go now.
So I went down there.
Her name is Linda and you know,
her door was off track.
She couldn't close her garage for the evening.
She has a lot of barbecue pits inside of her garage.
A lot of chairs.
Um,
she does a rodeo cook off,
they do the rodeo cook off barbecue there.
(02:09):
And so these are the cool things that when,
when the client is a little bit calm and,
and actually has a few minutes to spend with me,
we get to connect and I get to learn about them.
They get to learn about me and,
and we,
we quite frankly,
we had a blast.
I got to fix the garage door.
She hung out with me.
We talked about the rodeo and,
and how mu how many barbecue pits her husband has bought,
(02:30):
there are three sitting in her garage.
He always convinces her to uh buy another barbecue pit and she's gonna sell the other one.
It's never gonna happen.
So she's realized that now.
So she cannot park in the garage because of it.
So,
but,
you know,
that's just an example of really,
one of the reasons I love my job,
at least on the service side is because,
(02:52):
you know,
you get to,
you get to experience other people and,
and just meet new friends.
She,
she gave us a five star review.
She's gonna refer us on next door app.
She's going to be a lifelong customer and more importantly,
an ambassador for us and,
and I didn't even try,
I didn't even try to do that.
It's just,
it's a friend and she's now gonna help me and I was able to help her.
(03:15):
The other reason I love my job is,
is that we get to go out to the house.
So,
you know,
that's on the service side,
let's say door,
quote side that the door is destroyed.
It's cracked in it rusted.
You know,
the door is 40% of the face of the house.
It's really the,
it should be the smile of your home.
Unfortunately,
here in Houston,
(03:35):
it's probably the frown on about,
uh,
60% of the homes.
It's faded paint,
there's nothing special.
It's bland,
you know,
we can do wood,
wood looking doors,
we can do wood doors,
we can do full view doors,
we could do some stuff that's really special.
That has 100 and 2% ro I according to remodeling magazine.
(03:56):
So basically,
it's free,
it's basically free.
We have promotions that allow allow you not to have the full burden of the investment upfront.
We have promotions that allow it to be monthly payments and we're able to make a house.
We're just able to elevate the curb appeal is really what we're able to do.
And,
(04:16):
and when the customers allow that project to happen,
they're ecstatic because we've changed the face of their home.
It's really your smile,
you know,
your smile is,
is,
is really,
it helps show your personality and so can a garage door for a home.
And so I really love that.
And then my final thing that I love,
I love my team.
Um I get to learn from them every day.
(04:38):
I've got the best guys.
I get to be one of the dumbest people here,
honestly.
So,
uh my guys,
they're the best.
They,
they work their butts off for me.
They're loyal.
Um I get to help,
try to coach them.
I get to learn how to coach them.
This isn't something that's just natural to everybody and,
you know,
we,
we get,
we get to connect.
I mean,
these guys,
(04:58):
some guys,
some of my teammates kind of came in because they're connected to one of my family members and they're just friends of a friend and now they're some of my best friends that I have.
Um And then some of the other guys,
they came through um some third party um recruiting tools that we use and I get to make,
again,
kind of going back to the first part of the answer I get to make new friends and these are gonna be lifelong friends for us and,
(05:22):
and they're,
they're on the train and,
and everybody's goal here is to do as good as we can and not only that,
you know,
better our best.
How do we provide a wild experience to our clients?
These are really what we're discussing,
you know,
in,
in,
in our meetings and in our,
in our one on ones,
how do we better our best and how do we provide a better experience to our clients?
(05:43):
That's our ultimate goal is right there.
If we take care of the client,
the client will take care of us and,
and by doing,
when they take care of us,
we are able to take care of our family and our friends.
So,
you know,
I really love it because I get to grow as a person,
not just as a service technician or a door salesman,
but I get to grow in,
(06:03):
in leadership kind of,
you know,
just it is what it is on that.
But I,
you know,
it's,
it's a work in progress on me,
but that's one thing that,
you know,
so I guess there's my three loves of the business,
at least right now,
ask me in a year and I'll tell you some more Cody.
I love the fact that you call your employees,
friends and your customers clients that says a lot.
(06:26):
Yeah.
And,
you know,
on the employees,
perhaps I did choose uh uh the wrong word there.
They're really,
I mean,
we're partners,
we're coworkers.
Um You know,
we try to teach the guys as best as,
as best as we can teach them.
Sometimes I'm not a good translator of it,
but they're really in business for themselves.
(06:47):
Um I had Linden the other day,
he was talking about reviews.
He got on Google,
he got,
you know,
a bunch of five star reviews.
He finally got a customer that saw his name listed Lyndon.
Lyndon.
Lyndon Lyndon five star five star five star.
The customer told Lindon that Lindon is famous.
Lynn's like what you talking about?
He says you're all over Google.
(07:07):
There's a picture of you and guess what?
Lyndon was able instant bond,
instant bond right there.
The client liked him.
The client loved him as soon as Lyndon calls him when he's on the way,
he says,
uh I forget the client's name,
but let's say Mr Jones,
hey Mr Jones,
I'm on the way to your house.
He goes,
can I get you a coffee at the gas station?
(07:27):
And,
and,
uh,
in this example,
Mr Jones is like,
no,
no,
no,
I've never had anybody ever ask me that before though.
And,
and so,
you know,
when Lyndon got there,
this customer was basically hugging on him.
He,
he loved Lyndon and you know,
Lyndon,
he,
he's really good on that type of stuff and bonding with the clients.
And it's one thing,
(07:48):
you know,
where I said,
like I can grow in leadership.
It's what one thing I also like is that the guys can grow in leadership,
they're coaching each other and,
and that's really how we kind of all better our best and take care of the client there.
So,
right,
Cody Johnson garage door doctor.
Thank you so much for joining me today.
Thank you Joe
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