In this episode of "Garry Talks" from the GK Media Studios Network, host Garry Kelly interviews Misha Emanuilov, a young tech founder and AI expert. They discuss the practical applications of AI in business, demystifying common fears and misconceptions. Misha shares real-world examples of AI streamlining operations, improving customer service, and driving revenue. The conversation covers AI’s role in education, the latest tools, and insights from global tech conferences. Misha emphasises ethical, client-focused AI adoption, encouraging listeners to embrace AI as a valuable partner for innovation and growth, rather than a threat.
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Introduction and Episode Overview (00:00:00) Host introduces Misha, outlines episode focus on AI in business, automation, and AI as a team member.
Podcast and Network Credits (00:00:55) Mentions GK Media Studios Network and thanks listeners for their support.
Misha’s Background and Early AI Views (00:02:17) Misha shares his education, age, and initial thoughts on AI’s future role in daily life.
AI in Everyday Life and Business (00:03:59) Discussion on AI’s integration in vehicles, music, medicine, and hospitality.
AI Benefits vs. Fear and Security Concerns (00:05:23) Explores public fear of AI, need for regulation, and AI’s role in cybersecurity.
Practical AI Applications: Backend and Customer Support (00:07:07) Misha explains backend automation, quoting systems, and building customer support AI engines.
Case Study: E-commerce AI for Customer Support (00:10:30) Describes building a custom AI for a South African e-commerce brand to handle FAQs and product recommendations.
Contextual Awareness and Product Feedback (00:12:24) Explains contextual AI, flagging product requests, and using customer feedback for business growth.
AI-Driven Sales and Operations Automation (00:15:34) Discusses automating quotes, follow-ups, and freeing up staff for higher-value tasks.
AI for Lead Generation and Small Business Efficiency (00:18:20) Covers AI-powered outreach, lead generation, and benefits for small businesses.
AI in Medical and Service Industries (00:19:25) Examples of AI in medical centres and appointment management.
Voice AI Agents and 24/7 Customer Service (00:20:00) Describes building AI voice agents for gyms and other businesses to handle calls after hours.
Ethics and Motivation in AI Implementation (00:22:13) Emphasises ethical AI use, genuine business value, and avoiding the AI “gold rush” mentality.
Manual Process Before AI Automation (00:23:00) Misha details his robust process: understanding client pain points before building AI solutions.
Referral-Based Growth and Business Philosophy (00:24:53) Shares that Aton’s growth has been through referrals, not marketing, and stresses caring for clients.
Popular AI Apps: ChatGPT, Grok, DeepSeek, Claude (00:25:29) Compares major AI platforms, their strengths, and personal preferences.
Prompt Engineering and Getting the Most from AI (00:28:13) Introduces prompt engineering, frameworks like RISEN, and maximising AI output quality.
ChatGPT API Integration and Coding Needs (00:32:24) Explains how ChatGPT’s API can be integrated into apps and the coding skills required.
Free vs. Paid ChatGPT: Features and Reasoning (00:33:32) Discusses differences between free and paid ChatGPT versions, model capabilities, and pricing.
ChatGPT’s Knowledge Base and Data Sources (00:36:05) Explains where ChatGPT’s data comes from and how it’s trained.
Deepfakes and AI Countermeasures (00:37:30) Addresses deepfake technology, detection software, and AI’s role in combating misuse.
AI’s Rapid Evolution and Societal Impact (00:38:54) Reflects on the accelerating pace of AI development and its broad implications.
Staying Updated on New AI Tools (00:40:05) Advice on following AI trends via social media, communities, and newsletters.
AI for Education and Student Support (00:42:05) Describes using AI for exam prep, custom knowledge bases, and educational tools like Notebook LM.
Singapore and Silicon Valley: Global AI Hubs (00:43:33) Shares experiences at tech conferences, differences between Singapore and Silicon Valley, and decentralised AI.
Future of AI and Robotics in Daily Life (00:46:20) Speculates on the timeline for household robots and encourages embracing AI’s opportunities.
Closing Remarks and Contact Information (00:47:42) Wraps up the episode, shares Aton’s website, and thanks listeners.
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