In this episode of Indy REI, Jeremy Tallman from T&H Realty introduces a new panel format with three guests: Scott Hallberg, Don Castelluccio, and Chris Herring.
The podcast focuses on T&H Realty's significant recent organizational changes aimed at improving property management operations.
They discuss various industry-standard management structures—portfolio style, departmental, pod, and hybrid—and elaborate on why T&H Realty adopted a hybrid approach.
The new structure includes dedicated client relations and field operations departments to enhance customer service and operational efficiency. The episode concludes with insights on the operational roles and the company's commitment to high customer service standards.
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