InsTech - insurance & innovation with Matthew Grant & Robin Merttens

What does it take to build an MGA that not only launches but lasts?

Tim Quayle has spent the past decade answering that question, not in theory, but in practice. As CEO of OneAdvent, a London-based MGA incubator and service platform, he’s helped launch and scale more than 15 underwriting businesses and seen plenty more that didn’t make it.

In this episode, Matthew Grant speaks to Tim about the real ingredients of MGA success. Not t...

Enhanced underwriting has become one of the most talked-about shifts in the London Market, but it’s also one of the least clearly defined.

In this episode, we share a live panel discussion from our Enhanced Underwriting event, featuring:

• Colum D’Auria, Canopius
• Rob Jarvis, Tokio Marine Kiln
• Tessa Wardle, QBE

The conversation begins wit...

At its core, insurance underwriting is about judgment: making sense of messy information, pricing for uncertainty and doing it at speed. Technology and AI should make that easier, but is it really the answer to underwriting’s most persistent challenges?

In this episode, Robin Merttens speaks to Guillaume Bonnissent, CEO and founder of Quotech, a platform built specifically for underwriting teams.

Guillaume brings a rare combination...

At its best, insurance is about clarity in uncertain times. Pricing that reflects reality. Promises that hold up when things go wrong. 

In this episode, I speak with Todd Rissel, CEO and co-founder of e2Value, an independent company that has spent the last 25 years helping insurers and homeowners understand the real cost of rebuilding property, and the wider economic forces shaping those numbers.

Todd brings both practical insight ...

Underwriting is undergoing a fundamental shift. As technology matures and data becomes more accessible, insurers and brokers are rethinking how they deploy capital, manage risk and respond to client needs in real time.

In this special episode of the InsTech podcast, recorded live at our event “The growth of Enhanced Underwriting — the opportunity and the role of technology in realising it”, Robin Merttens is joined by Clyde Bernste...

With generative AI, engineering excellence and legacy system resilience all under one remit, what does it take to lead digital transformation at one of the world’s largest reinsurers?

In this episode, Robin Merttens is joined by Pravina Ladva, Group Chief Digital and Technology Officer at Swiss Re, to explore what it means to drive impact through innovation at scale.

Pravina shares how Swiss Re is helping clients get more from thei...

What happens when one of the world’s largest brokers and a digital-first underwriting platform team up to rethink risk trading?

In this episode, Robin Merttens is joined by Sasa Brcerevic, Head of Portfolio and Delegated Strategy at Aon, and Ed Howkins, Chief Growth Officer at Artificial Labs. Together, they explore the evolving dynamics of wholesale broking, why now is the moment to digitise trading relationships and how insurers ...

How can insurers make accurate loss estimates before adjusters are on the ground, and why does it matter?

In this episode, Matthew Grant speaks with Will Bonner, Chief Operating Officer at McKenzie Intelligence Services (MIS), about how the company uses satellite data, open-source intelligence and human expertise to deliver early insights on catastrophic events. From wildfires in California to civil unrest in the Pacific, the conve...

What if underwriters could instantly triage submissions and reduce time spent on repetitive admin, without changing how they work?

Matthew Grant speaks with Matt McGrillis, Co-founder and Chief Product Officer at Send, to explore how the company’s underwriting workbench is embedding AI into core workflows to help underwriters write more business, more profitably.

Now on its third feature with InsTech, Send has evolved from an early...

Attracting and retaining talent in the London Market is an evolving concern, with the PwC CEO Survey revealing that 93% of respondents either recognise the need to change or are already adapting their strategies to address it. Let’s discuss how!

In this special podcast episode done in partnership with PwC, we invited Anna Craston, Senior Manager, to host a panel discussion to explore the critical trends shaping talent management in...

The ultimate insurtech podcast crossover.

In this episode, Matthew Grant is joined by Rob Beller and Lee Boyd, co-hosts of the FNO: InsureTech Podcast, for a cross-continental conversation on what they’ve learned after more than 300 episodes spotlighting insurance innovation. Rob and Lee share insights from their day jobs at Alacrity Solutions and discuss the realities of claims management in the US, the cultural differences they n...

Where tariffs bring chaos, ChAI brings cover.

In this episode, Robin Merttens speaks with Tristan Fletcher, co-founder and CEO of ChAI, about how his team is using financial market techniques and AI to build insurance products that protect manufacturers from volatile input costs. What began in the world of hedge funds and speculative trading is now helping companies like recyclers and food manufacturers hedge against unpredictable ...

What does it take to build a wildfire prediction model that not only outperforms physics-based approaches but also fits seamlessly into underwriting?

In this episode, Matthew Grant is joined by Sarah Russell, General Manager at Bellwether – a climate-focused moonshot from Google X – to explore why wildfires are the ideal proving ground for next-generation insurance analytics. 

This isn’t, however, just another conversation about AI...

What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled?

In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange that’s quietly reshaping the MGA and MGU landscape. It has been three years since Jeff joined us on the InsTech podcast, and even Accelerant has radically evolved as a busin...

From our Exponential Risk breakout session, to joining us on InsTech podcast - this week we are spotlighting Neena Saith’s valuable discussion on the science of resilience. 

Resilience is a familiar term in insurance, often associated with mitigating risk and protecting against natural disasters. But what about resilience at a personal level? How can individuals in high-pressure roles manage stress effectively and maintain their we...

The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations?

In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping ins...

The automotive industry is undergoing a transformation—electrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift? 

In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance seamlessly into the car-buying journey.

With a customer-first digital experience, Wri...

Agentic AI - the buzzword of 2025. But what is it and how can it help claims?

The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently.

In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agen...

Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions.

Federato enables underwriters to triage submissions, prioritise in-appetite risks and streamline workflows using AI-driven insights. Will shares how his background...