Instinctif's Matthew Whitbread and Libby Wallis explore the "Age of Accountability" with Chris Bose, Head of Policy and Public Affairs at Nationwide Building Society.
Key Takeaways:
* How businesses navigate unprecedented scrutiny in today's landscape
* The impact of the Consumer Duty and evolving regulatory expectations
* The challenge of financial vulnerability in the cost-of-living crisis
* The role of branches in preventing fraud and supporting customers
* The intersection of social media, fraud, and financial services
Chris provides unique insights into how financial institutions can maintain accountability while supporting customers in an increasingly complex environment.
Email Tellmemore@Instinctif.com to get in touch.
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