The Age of Accountability: Navigating Financial Services with Nationwide's Chris Bose

Instinctif's Matthew Whitbread and Libby Wallis explore the "Age of Accountability" with Chris Bose, Head of Policy and Public Affairs at Nationwide Building Society.

 

Key Takeaways:

* How businesses navigate unprecedented scrutiny in today's landscape

* The impact of the Consumer Duty and evolving regulatory expectations

* The challenge of financial vulnerability in the cost-of-living crisis

* The role of branches in preventing fraud and supporting customers

* The intersection of social media, fraud, and financial services

 

Chris provides unique insights into how financial institutions can maintain accountability while supporting customers in an increasingly complex environment.

 

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