S1E8: From EOS Client to EOS Implementer | Jim Tennant (Video) - Into The Storm Leaders

Episode Transcript
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(00:01):
Folks, welcome back to another episode of into the storm leaders.
I'm excited to introduce you today to Jim Tennant.
He's a professional EOS implementer who works with us here at CultureShoc, and he's got a great story about how he was first introduced to the entrepreneurial operating system. 4 00:00:17,419.999 --> 00:00:20,180 He was actually a client of ours before he became a member of the team.

(00:21):
Prior to that, Jim has done a bunch of different things, held a number of senior leadership roles as he grew, scaled and sold multiple businesses.
Like every episode.
I hope that you get something valuable out of this, that you can take and apply immediately to help you level up as a leader.
Stick around for this one. 9 00:00:39,959.999 --> 00:00:41,760 He's got some takes that I'm sure you're going to want to hear.

(00:43):
.999Welcome to into the storm leaders, the no BS podcast that ignites leadership potential and sparks innovation in the ever evolving business landscape.
We all work in I'm Joe Jurec, your host and catalyst for growth joined by my co host and CultureShoc, senior coach, Pete Hansberger.
Together, we embark on a journey to uncover the strategies, mindsets, and actions that drive truly exceptional leadership.

(01:07):
And winning culture, whether you're an emerging leader, looking to level up in your career or an accomplished executive seeking fresh perspectives, join us as we uncover inspiring stories and thought provoking insights from proven leaders and share practical takeaways that enable courageous leadership, get ready to charge into the storm and become a catalyst for better workplace culture.

(01:29):
Welcome listeners to another episode of the into the storm leaders podcast day.
.999We're sitting down with Jim tenant.
He's on the team at CultureShoc, certified in Six Sigma, I believe.
Six Sigma Black Belt.
Six Sigma Black Belt.
Member of our EOS implementation team. 20 00:01:50,519.999 --> 00:01:54,710 And has some really cool stories that I'm excited to share with you today. 21 00:01:55,439.999 --> 00:02:04,100 Jim, I will kick it over to you and just let you say hi, introduce yourself, and then we'll get into personal best and business best, but Jim Tennant.

(02:04):
Thank you, Joe.
So Jim Tennant, as you said I've been with CultureShoc here for almost exactly five years.
Okay.
I've been doing this for a while and I've been in business for a while.
I started out as an engineer, woke up one morning and discovered I was a businessman instead, or in, addition to, and met Ron Kimberley, the rest of the team here through a business.

(02:29):
Ron was our implementer to start some time ago and just.
Fell in love with the process and the people and here I am today.
We're gonna dig into that because your joining CultureShoc was unique in how you were exposed to the entrepreneurial operating system for the first time.

(02:52):
But you also, you not only helped us kinda round out.
And balance better because of some of your action modes and experience and things that we hadn't discussed in a previous episode when we were digging into Kolbe, but it also made CultureShoc really unique in that we are a firm of EOS implementers when most are solo.

(03:15):
So I think that's something you joined about five years ago.
Kimberly was shortly before.
Yes.
And Ron was the founder of CultureShoc, but that a lot has happened since then.
Oh my.
And we've grown quite a bit through clients, through also humans that are a part of the team, me being one of them. 38 00:03:37,759.999 --> 00:03:45,960 And I want to talk a lot today about EOS, the impact you've seen it make with some of your clients.

(03:47):
And any recommendations that you have or components of it that have been most meaningful for you before we get there, and that'll be the, towards the end of this interview, I want to just learn more about you.
I think this is a cool opportunity for me to maybe share some things, learn some things that we don't yet know about each other, even though we've worked together for the past year and a half.

(04:12):
And in what I do know about you.
I think our listeners are going to be fascinated by it as well.
.999And there's some things that they can pluck value from without having to look too hard in just how you plotted your own course.
And got to where you are today.
So we often start our meetings off here in CultureShoc with personal best business.

(04:32):
Best you've been busy.
I've been busy. 48 00:04:35,274.999 --> 00:04:37,225 We haven't seen each other too frequently.
Why don't we start it out that way? And tell me, Jim, since we've last had an L 10 meeting or since we've last gotten together, what would be your personal best and business best? So business best is new teams.
I love bringing on board new teams, meeting new people.

(04:55):
.999And I've been doing quite a lot of that recently.
First session with people, meeting with some new teams that are now booking to start.
That's always exciting.
But in addition to that is the annuals I do with people.
.9There are two day events, and they are just intensive, tiring, wear you out.
But so valuable, I leave a two day event.

(05:17):
I have you get so many thousand words to speak.
I have zero words left when I come from there.
I drive home quietly.
.999I sit in my chair quietly and I wait for the next day. 61 00:05:28,169.999 --> 00:05:33,020 But just so rewarding and so satisfying for the teams as well as for me.
Focus day.
.999Is it all right? So I would say get in the way of personal best, but I don't think we've actually touched on this or what the cadence or process is.

(05:44):
For EOS centric meetings.
So when you're talking about new interactions, new teams, new clients, generally starts with...
Starts with Focus Day.
Okay.
We actually have three sessions about a month apart that get you, as a team, versed, grounded in what we call the foundational tools.
But the first day we call Focus Day.

(06:04):
And it is all about five basics that you need to...
Need to know to get started.
Okay.
I always tell my teams, Hey, this is one of those bathtub hockey stick type curves where it's going to get a little worse before it gets better simply from workload.
There's a lot to learning this.
It is simple Joe, but not easy.

(06:25):
So we do those first three sessions.
So we do focus day, 30 days later, we have our second session.
30 days after that, we have our third session called vision building days. 79 00:06:34,714.999 --> 00:06:35,914.999 And those are intensive.
They're challenging, but they really get people fired up.
Yeah.
Like you said, sets the foundation for what to expect gives everybody that kind of baptism to the different tools and what the system is.

(06:51):
.999And then after that third session.
Then what? Then, we meet on quarterly basis and then once a year, there's a two day review and planning session.
Makes sense.
And it's it's intensive.
.001And even in the midst of that, I want to take the teams out to dinner. 88 00:07:09,930.001 --> 00:07:11,599.999 We want to stay in that moment. 89 00:07:12,299.999 --> 00:07:20,830 So we end the first day always, on time so that we have enough energy and battery left to fill it and finish that second day really strong. 90 00:07:20,830.1 --> 00:07:20,909.9 Yeah.

(07:20):
Yeah.
So I'm exposed with us operating on EOS, not to the focus day, not to the, vision building day and those first three sessions, but really to the quarterly annual cadence.
I've now been a part of one annual and been a part of quite a few quarterlies.
So some of your business best, then it's, you've had more focus days, right? So that first connections lay in the groundwork.

(07:47):
I can see why you'd like that too.
Just getting to meet, with a new team and see some of the light bulbs, some of the ahas, right? Oh, you see their eyes light up.
How about personal best? Personal best. 98 00:07:57,144.999 --> 00:08:02,465 So two weeks ago just returned from an eight day vacation in Canada. 99 00:08:02,884.999 --> 00:08:05,405 This was with my son in law and oldest grandson.
Oldest grandson is 15 years old.

(08:08):
He's this fall he'll be 16.
We had planned this when he turned 13, of course, COVID interfered, but it was a pure camping adventure.
We were in a cabin, but you carry your own water.
The only electricity we had two battery powered lights that charged up through the day and you could use them a night until the battery ran out, but it was great.
It was a fishing trip.

(08:30):
One of the things I like best, and they will talk about this a little later, but my son in law asked me, he said, Hey dad, could you just pour some wisdom into this boy? Some things that you would have liked to hear when you were 13 to 15 years old. 107 00:08:43,264.999 --> 00:08:43,504.999 Yeah. 108 00:08:43,684.999 --> 00:08:44,975 Wonderful opportunity.
And he's, a great guy.
.999He's incredible.
.999He's amazing. 112 00:08:48,254.999 --> 00:08:49,055 I got to meet him too.
Did you guys go golf? We did not.

(08:51):
We did not go golfing while we were gone.
He probably does enough of that.
.999He does go out and golf occasionally.
I met.
I met him when we had a team outing, as you all know, and I got a good foot on him, maybe a foot and a half, it felt like, because we're quite the age gap, and he's rocking it, like beating everyone, we've got some avid golfers that were there.

(09:17):
And he's just insanely good.
So it's probably nice to do something other than that, right? Together and have that, quality time.
.999It was fun.
It was fun. 123 00:09:26,309.999 --> 00:09:31,859.999 We just brushed elbows in the hallway after then, but didn't hear much else about it. 124 00:09:31,869.999 --> 00:09:32,659.999 So very cool, man. 125 00:09:32,719.999 --> 00:09:33,919.999 I'm glad you had a good time. 126 00:09:34,109.998 --> 00:09:34,439.998 Thank you. 127 00:09:34,969.999 --> 00:09:40,209.998 I had a similar for my personal and business best, my personal best. 128 00:09:40,229.999 --> 00:09:46,459.999 I also had a cabin experience, but I'd say it's more glamping than we were not bringing your own water. 129 00:09:46,489.999 --> 00:09:58,729.999 There's plenty of electricity, but my wife's family has now been getting cabins and going out to the small town near Erie, Pennsylvania with a lake. 130 00:09:59,399.999 --> 00:10:05,179.998 And this year we had somewhere near 80 people in the group photo. 131 00:10:05,179.998 --> 00:10:11,189.999 There were right around 70 and some people had already left, but there's about 20 or so cabins. 132 00:10:11,239.999 --> 00:10:13,759.999 I think we rent almost every single one of them. 133 00:10:14,159.999 --> 00:10:18,699.999 I just got back a couple days ago, but I think the kids outnumbered the adults this year. 134 00:10:19,379.999 --> 00:10:20,899.999 So personal best for sure. 135 00:10:21,149.999 --> 00:10:21,849.999 Just got back. 136 00:10:23,814.999 --> 00:10:32,624.999 And then business best, some of the same, I think when I previously met with Kimberly, I'd said the podcast and that's still right up there. 137 00:10:32,624.999 --> 00:10:38,454.998 But some of these new interactions, some of the new clients that I feel fortunate enough to. 138 00:10:39,704.999 --> 00:10:48,814.999 Have trust in us to bring us into kind of an intimate setting or issues that they're having to, problem solve and work through some stuff. 139 00:10:49,364.998 --> 00:10:59,224.998 And I have a few teams right now where I'm working with their emerging leaders and a couple of new ones where it's that same, that's why we do what we do. 140 00:10:59,494.998 --> 00:11:02,864.998 It's we're united by discover, engage and grow leaders. 141 00:11:03,594.999 --> 00:11:08,404.999 So when we can introduce something and help somebody, it's I know that gives all of us a rush. 142 00:11:08,404.999 --> 00:11:10,714.999 So I'd say that's been the business best as well. 143 00:11:12,234.999 --> 00:11:12,744.999 Very good. 144 00:11:13,364.998 --> 00:11:14,614.999 More about you though. 145 00:11:14,824.998 --> 00:11:23,244.999 And I'll, shut up a little bit because I do really want to give you a chance to tell the listeners and me more about you. 146 00:11:23,344.999 --> 00:11:25,444.999 How about first job? Worst job. 147 00:11:25,524.999 --> 00:11:25,984.999 Okay. 148 00:11:26,204.999 --> 00:11:26,564.999 All right. 149 00:11:26,574.999 --> 00:11:28,834.998 If we're going to get to where you are today. 150 00:11:29,869.999 --> 00:11:31,899.999 Tell us about, it can be both. 151 00:11:31,909.999 --> 00:11:34,339.999 They don't need to be the same place, but tell us about your first job. 152 00:11:34,349.999 --> 00:11:35,239.999 Tell us about your worst job. 153 00:11:35,949.999 --> 00:11:39,689.999 So my first job cause I've got a few years on you, Joe. 154 00:11:39,689.999 --> 00:11:42,179.998 So this has been a while back for you. 155 00:11:42,179.999 --> 00:11:45,749.999 Very kind was working for the farmer next door. 156 00:11:45,819.999 --> 00:11:47,59.998 I was 12 years old. 157 00:11:47,229.999 --> 00:11:49,609.999 He paid me exactly 1 an hour. 158 00:11:50,579.999 --> 00:11:53,109.999 And I did anything you can think of on the farm. 159 00:11:53,319.999 --> 00:11:53,749.999 We did. 160 00:11:53,779.999 --> 00:11:54,719.999 We baled hay. 161 00:11:54,719.999 --> 00:11:56,79.999 We chased animals. 162 00:11:56,79.999 --> 00:11:56,959.999 We put up vents. 163 00:11:56,959.999 --> 00:11:57,699.999 We cut wood. 164 00:11:57,709.999 --> 00:11:59,249.998 We fixed equipment. 165 00:11:59,319.998 --> 00:12:00,799.999 I did everything but drive the equipment. 166 00:12:00,809.999 --> 00:12:01,609.999 He always did that. 167 00:12:02,529.998 --> 00:12:06,799.998 As opposed to some other people that drive when they're like, I don't know, four years old, they're driving farm equipment. 168 00:12:08,119.999 --> 00:12:10,149.998 Strangely enough, it's also my worst job. 169 00:12:11,199.998 --> 00:12:13,429.998 Teenage boy, thirteen, fourteen years old. 170 00:12:15,39.998 --> 00:12:24,164.999 If you know the difference between Bulls and steers and involves a veterinarian usually in some amount of let's call it surgery. 171 00:12:24,294.999 --> 00:12:24,654.999 All right. 172 00:12:25,104.999 --> 00:12:34,934.998 So part of it is somebody has to put a rope halter across the cab's head and you hold them tightly while they make the bulls gender neutral. 173 00:12:35,74.998 --> 00:12:35,794.998 Let's put it that way. 174 00:12:36,184.998 --> 00:12:36,504.998 Yeah. 175 00:12:36,534.998 --> 00:12:37,924.998 That was not my favorite job. 176 00:12:37,924.998 --> 00:12:39,174.998 In fact, that was the worst job. 177 00:12:40,509.999 --> 00:12:44,549.999 Especially for a teenage boy, do you got any pictures? No. 178 00:12:46,119.999 --> 00:12:46,849.999 Don't want any. 179 00:12:47,839.999 --> 00:12:50,209.998 I can't say that sounds desirable. 180 00:12:50,899.999 --> 00:12:53,649.999 So that was the, first and the worst then, if that makes sense. 181 00:12:55,639.999 --> 00:13:00,259.998 I'd shared that my first was Dairy Queen in a previous episode, but I don't think I shared my worst. 182 00:13:01,109.999 --> 00:13:06,479.999 And it's, a, there's a boxing match for, what that could be. 183 00:13:06,529.999 --> 00:13:17,139.999 I've had my fair share of interesting experiences, but I would go back to one of my earlier year jobs as well, because I worked in a telemarketing office and it was. 184 00:13:18,159.999 --> 00:13:19,389.999 There were some advantages. 185 00:13:19,699.999 --> 00:13:25,279.999 It was, I think at the time, 15 an hour or something when I was making 5. 186 00:13:25,280.099 --> 00:13:25,909.999 35 before that. 187 00:13:25,909.999 --> 00:13:32,249.999 I was like, whoa, what is this? But not necessarily the... 188 00:13:32,944.999 --> 00:13:35,344.999 Most savory of characters that I was around. 189 00:13:35,344.999 --> 00:13:41,594.999 I was still in high school at the time, but there was this incentive where for every referral you brought in, you got an extra dollar an hour. 190 00:13:42,214.999 --> 00:13:42,904.999 That's what it was. 191 00:13:42,914.999 --> 00:13:46,794.999 So it was like 10 an hour, but I had five referrals, which brought it up to 15. 192 00:13:46,804.999 --> 00:13:57,694.999 So I tolerated the pain of calling to get donations for different organizations when only a small portion went to them, how most of them are right. 193 00:13:58,464.999 --> 00:14:03,154.999 And what, I didn't know any better at the time, but after I was there for. 194 00:14:04,324.999 --> 00:14:18,404.999 I was like, can I still get the 5 an hour for my referrals? Even if I'm not working at all, cause I just can't really be in this place anymore is a morbid experience, but you know, shaped me in some way, trial by fire, right? Oh, yeah. 195 00:14:19,844.999 --> 00:14:24,454.999 Just bang the phones get your 22 donation. 196 00:14:25,184.999 --> 00:14:30,884.998 One day, kid you not the GM of the office is we're going to do Survivor today. 197 00:14:31,644.999 --> 00:14:34,364.999 Whoever's the lowest at the end of the day is fired. 198 00:14:35,314.999 --> 00:14:37,24.999 We're like, there's no way he's fallen through with it. 199 00:14:37,164.999 --> 00:14:38,194.999 He followed through with it. 200 00:14:38,194.999 --> 00:14:39,604.999 I was like, wow. 201 00:14:39,684.999 --> 00:14:46,284.999 Talk about fear based leadership before I knew anything about that, but made for some good stories. 202 00:14:46,554.999 --> 00:14:50,574.999 By the way, we don't do that in EOS or Into the Storm, right? No, no. 203 00:14:50,574.999 --> 00:14:51,164.999 survivor. 204 00:14:51,194.999 --> 00:14:52,134.999 No survivor. 205 00:14:53,104.999 --> 00:14:58,974.999 I can't really I could think of an application, there's better ways to do it, there are better ways to do it. 206 00:15:00,764.998 --> 00:15:13,964.998 What, characteristics for you make up peak leadership? And when I say that, does a person and experience a story come to mind? We do this every interview because there's such value in talking about. 207 00:15:14,804.998 --> 00:15:20,524.998 What it looks like to each person and how we can be more aware for others. 208 00:15:20,524.998 --> 00:15:23,204.998 So take it away and tell me, Oh, wow. 209 00:15:24,194.998 --> 00:15:26,804.998 So I'm going to, I'm going to give you two facets here, Joe. 210 00:15:27,814.998 --> 00:15:30,594.998 One is from a personal life kind of thing. 211 00:15:30,954.997 --> 00:15:33,584.998 So I'm a strange duck in a lot of ways. 212 00:15:33,664.998 --> 00:15:36,804.998 My wife and I met each other in the fifth grade. 213 00:15:37,714.998 --> 00:15:44,44.998 She was a transfer student from a different school and we started, our first date was a junior high dance. 214 00:15:45,194.998 --> 00:15:46,234.998 After that, of course. 215 00:15:47,104.998 --> 00:15:47,894.998 We're junior high. 216 00:15:47,924.998 --> 00:15:49,264.998 We didn't go beyond that. 217 00:15:49,494.998 --> 00:15:51,214.998 In high school, we started dating again. 218 00:15:51,404.998 --> 00:15:52,384.998 High school sweethearts. 219 00:15:52,734.998 --> 00:15:56,264.998 A small high school in a very small town. 220 00:15:56,604.998 --> 00:16:03,914.998 And from that one graduating class, there were five couples that married somebody else in the class. 221 00:16:04,724.997 --> 00:16:07,904.998 A couple have passed away, but other than that, we're all still together. 222 00:16:08,104.998 --> 00:16:08,884.998 No way. 223 00:16:09,44.998 --> 00:16:11,774.998 And my wife had a very difficult childhood. 224 00:16:12,9.998 --> 00:16:18,169.998 And I still remember before we were married, she said, I will break this cycle. 225 00:16:18,819.998 --> 00:16:21,999.998 And she said it in a quiet, humble way. 226 00:16:22,789.998 --> 00:16:25,939.998 And if you describe matriarch of a family, it's her. 227 00:16:26,669.998 --> 00:16:32,609.998 And she is one of the most humble self effacing, but determined people I know. 228 00:16:34,229.998 --> 00:16:47,499.998 From a personal point of view she would sit here, she's going to be embarrassed to death if she ever hears this, but she is the quiet servant leader and time after time I've taken cues from her. 229 00:16:48,499.998 --> 00:17:07,29.998 One, I mentioned my dad, he was he was a bigger than life personality, man of very few words if I did my hierarchy, it's like Jesus, Jim Tennant, John Wayne, my dad's Jim Tennant as well and it's just that kind of a hierarchy. 230 00:17:07,269.998 --> 00:17:14,559.998 And he fit the I've never operated under the false illusion that my dad was perfect, but I learned the very best things from him. 231 00:17:15,159.998 --> 00:17:23,769.998 And there have been so many others in my life that I've been blessed with some real difficult times, not personally, but just being involved with them. 232 00:17:24,539.998 --> 00:17:27,919.998 And I'm a firm believer that God never wastes a crisis and we shouldn't either. 233 00:17:28,599.998 --> 00:17:32,59.998 So learning from those is just an amazing thing. 234 00:17:32,59.998 --> 00:17:34,29.998 I've had some really good business leaders. 235 00:17:35,609.998 --> 00:17:38,469.998 Some of them, people I worked for, some of them that I worked with. 236 00:17:39,259.998 --> 00:17:41,89.998 One that I'm going to mention is Jim Kite. 237 00:17:41,669.998 --> 00:17:45,989.998 Jim Kite was, I went to work at Thermodisc, which is an Emerson Electric company. 238 00:17:46,649.998 --> 00:17:49,599.997 Jim was an outside salesperson when I went to work there. 239 00:17:50,459.997 --> 00:18:01,999.998 Eventually became president, and then Emerson had what they called group vice presidents, where you, basically were responsible for multiple companies, and those companies had multiple international divisions. 240 00:18:02,419.998 --> 00:18:04,79.998 And Jim became a group vice president. 241 00:18:04,939.998 --> 00:18:08,359.998 The reason I'm talking about him is he, taught me things to this day. 242 00:18:08,389.998 --> 00:18:11,99.998 I can call him up and say, Hey Jim, I'm in this situation. 243 00:18:11,709.998 --> 00:18:13,619.998 What would you do here? And he'll share. 244 00:18:14,389.998 --> 00:18:19,239.997 Even to the point that I was working in a small company, less than 10 million. 245 00:18:19,659.998 --> 00:18:21,569.997 We needed somebody new for our board. 246 00:18:22,19.997 --> 00:18:24,699.998 And I told our owner, I said who'd be great. 247 00:18:24,879.998 --> 00:18:25,879.998 I doubt we can get him. 248 00:18:26,484.998 --> 00:18:31,164.998 Jim still a member on that board phenomenal person. 249 00:18:31,434.998 --> 00:18:37,544.998 I learned so many good things from him again, a man, a few words, but knows and believes what he says. 250 00:18:38,284.998 --> 00:18:48,114.998 You hit that a couple of times and it's funny, Ron Kaminsky, when defining peak leadership, he also said something to the effect of soft spoken or concise. 251 00:18:48,924.998 --> 00:18:51,324.998 I'm working on it, quite verbose. 252 00:18:51,574.998 --> 00:18:53,684.998 Oh, I talk way too much. 253 00:18:53,914.998 --> 00:18:56,94.998 I did you get all their words? I did. 254 00:18:56,94.998 --> 00:19:03,214.998 Awesome, very touching and cool sentiment about your wife and the relationship that both of you have. 255 00:19:03,214.998 --> 00:19:05,274.998 And then Jim being. 256 00:19:06,14.998 --> 00:19:17,614.998 Jim Tenen and Jim Kite being having major impact on your life and that being such a common trait, did you just say, can I have whatever's left over? I do like to tell stories. 257 00:19:18,624.998 --> 00:19:31,884.998 How would you boil it down outside of the soft spoken or when you use fewer words, they mean more and that sentiment and recurring theme. 258 00:19:32,184.998 --> 00:19:57,569.998 What other characteristics would you say? In maybe in Jim in particular for this one and just when you think of peak leadership, how would you define that? What are the characteristics you look for that you strive to emulate yourself? If I could come back and have people tell me, Hey, Jim, this is what I think about you that I would be really pleased. 259 00:19:57,799.998 --> 00:20:01,219.998 It would be trust Jim, we know we can trust you. 260 00:20:02,119.998 --> 00:20:07,789.998 And I think in all of these people, trust is paramount and it comes from humility. 261 00:20:07,790.098 --> 00:20:12,389.998 Yeah, I talk a lot and I tell a lot of stories, but Joe, I don't forget where I came from. 262 00:20:13,29.998 --> 00:20:15,229.998 And I think that keeps me grounded. 263 00:20:15,934.998 --> 00:20:26,364.998 Am I being, am I bragging about my humility, is that what I'm doing here? But I, think that humble all of these guys, my dad retired at 47 years old. 264 00:20:26,754.998 --> 00:20:30,254.998 He had a place in Florida, a place up on Lake Erie, a home where they lived. 265 00:20:30,764.998 --> 00:20:37,574.998 How many people do that, right? But nobody that met him ever thought he was anything than just a good guy. 266 00:20:37,724.998 --> 00:20:37,944.998 Yeah. 267 00:20:38,584.998 --> 00:20:39,744.998 Jim Kight, same thing. 268 00:20:39,804.998 --> 00:20:43,154.998 I've heard him tell people in public. 269 00:20:43,754.998 --> 00:20:47,874.998 Stories of what he felt were failures that nobody else, business failures. 270 00:20:49,214.998 --> 00:20:54,954.997 He'd say, you know what kept me awake? And then he would go into depth of something that we thought just bounced off. 271 00:20:55,384.998 --> 00:21:00,94.998 So he was humble enough to share what he considered not a success. 272 00:21:00,644.998 --> 00:21:04,724.998 And vulnerable enough to share it with us. 273 00:21:05,289.998 --> 00:21:12,809.998 So I think that would be two things near the top of my list, Joe, humility and trust for good reason. 274 00:21:12,889.997 --> 00:21:15,69.998 There was a great way of putting it. 275 00:21:15,89.998 --> 00:21:29,569.998 They're paramount leadership to connections, to team dynamics, relationships in general, right? You hit on something so, important that we talk about a lot, and it's that. 276 00:21:30,394.998 --> 00:21:35,644.998 Making space for mistakes by advertising your own. 277 00:21:36,654.998 --> 00:21:45,484.998 Because often leaders wear armor, right? There's just, whether it's something that is subconscious or even deliberate. 278 00:21:46,144.998 --> 00:22:25,489.997 Probably different for different people, but where they refuse to open up and share because they're afraid of how it's going to be perceived because that they think that will take away some of their shine, their strength, their credibility as a leader and it's quite the opposite, right? But if you don't make space for somebody else to make a mistake, or if you don't broadcast and advertise some of your own, like how Jim does I'm going to need to specify Jim Kite does, right? Then others aren't going to feel like there's a space to do so. 279 00:22:25,489.997 --> 00:22:27,969.997 it doesn't, you can't build that trust. 280 00:22:28,604.998 --> 00:22:30,684.998 I think that those two go hand in hand. 281 00:22:31,74.998 --> 00:22:34,484.998 In fact, I'll tell you a story about another leader who's not named Jim. 282 00:22:34,514.998 --> 00:22:35,324.998 How about that? There we go. 283 00:22:35,324.998 --> 00:22:36,484.998 That'll make it easier for me. 284 00:22:36,984.998 --> 00:22:37,554.998 Bruce Hendrick. 285 00:22:37,774.998 --> 00:22:41,34.998 Bruce Hendrick was the owner of a company called RBB. 286 00:22:41,434.998 --> 00:22:41,664.998 Okay. 287 00:22:41,694.998 --> 00:22:44,934.998 And he brought me in as a general manager then, president. 288 00:22:45,464.998 --> 00:22:48,94.9975 The day I walked in, our offices were side by side. 289 00:22:48,94.9975 --> 00:22:50,714.998 Big whiteboard on the wall in Bruce's office. 290 00:22:52,64.998 --> 00:22:55,174.998 The day I walked in as my very first day on the job. 291 00:22:55,389.998 --> 00:22:57,869.998 On his whiteboard and big red letters. 292 00:22:57,869.998 --> 00:23:09,329.997 It said, I don't know, have you asked Jim yet? I have never ever received that kind of a gift when I was moving into a new position, especially one that was leadership and authority. 293 00:23:10,39.998 --> 00:23:13,359.998 And what Bruce did there was say, I trust Jim. 294 00:23:13,969.997 --> 00:23:16,529.997 He also said, I'm letting go of this vine. 295 00:23:16,859.997 --> 00:23:19,549.998 That phrase from our EOS and other talks. 296 00:23:20,539.998 --> 00:23:21,489.998 And here's the thing. 297 00:23:21,529.998 --> 00:23:22,659.997 I don't know if I could have done it. 298 00:23:23,609.998 --> 00:23:25,639.998 That was an amazing, thing. 299 00:23:25,859.998 --> 00:23:30,889.998 Now, Bruce Henbrick, in addition to owning RBB, also runs Building Trust. 300 00:23:31,149.998 --> 00:23:32,879.998 He teaches how to do this. 301 00:23:33,269.998 --> 00:23:35,409.998 But amazing, thing. 302 00:23:35,819.997 --> 00:23:38,449.998 And, to this day, he and I, we're still good friends. 303 00:23:38,969.998 --> 00:23:40,249.998 In fact, I'm on his board. 304 00:23:40,319.998 --> 00:23:47,219.998 But we'll talk about this, and he'll say, Yeah, people would come to my office, and they would look in with their mouth open to say something. 305 00:23:47,219.998 --> 00:23:49,669.998 They'd look at that board, and they'd shake their head and go back out. 306 00:23:50,29.997 --> 00:23:52,109.998 Because they knew he was going to follow up with. 307 00:23:52,399.998 --> 00:23:54,909.998 I don't know, have you asked Jim yet? That's brilliant. 308 00:23:54,979.998 --> 00:23:55,939.998 Oh, He is brilliant. 309 00:23:55,989.998 --> 00:24:14,749.998 It's a simple way to empower, because we, so often talk about, when you get asked a question, you respond with, what would you do if I wasn't here? How would you handle it if you weren't able to come ask somebody else because we want people to think for themselves. 310 00:24:14,749.998 --> 00:24:28,309.997 We want them to go through the right process or chain of command I guess in a sense, but that on day one that was a Deliberate action he took is it's freaking awesome. 311 00:24:28,499.997 --> 00:24:31,339.997 It is awesome that's delegation at its finest. 312 00:24:31,359.997 --> 00:24:33,769.998 Absolutely So that was at our BB. 313 00:24:34,969.997 --> 00:24:52,419.998 Tell us then more Between the, childhood jobs and things like that, tell us about your path, your journey, some of the biggest steps along the way and I'm sure the listeners will be curious to hear what you did at some of these different places and how that got you here. 314 00:24:52,609.998 --> 00:24:52,909.998 Okay. 315 00:24:53,539.998 --> 00:24:56,779.998 So I, have done a variety of jobs over the years. 316 00:24:57,169.998 --> 00:25:03,229.998 I've been in pipeline construction, I've been in farming I did some engineering. 317 00:25:03,309.998 --> 00:25:06,369.998 I went to school while I was working on my degree while working full time. 318 00:25:07,379.998 --> 00:25:09,289.998 Electronic engineering, computer science. 319 00:25:09,359.998 --> 00:25:13,379.998 I was from you go see the guidance counselor in the 7th grade. 320 00:25:13,389.997 --> 00:25:16,509.998 Jim, what do you want to do with your life? I knew I wanted to be an engineer. 321 00:25:16,829.998 --> 00:25:18,829.998 It just was obvious to me. 322 00:25:18,989.997 --> 00:25:37,59.998 I couldn't figure out why the other kids didn't know I was a weirdo was it the affinity towards working with your hands and building and creating or what drew you to? That's a great question Two things one was just that I like to bit to this day I love to build a machine or a mechanism to do something. 323 00:25:37,119.997 --> 00:25:38,269.998 That's just fun for me. 324 00:25:39,709.998 --> 00:25:41,849.998 I do that and word working in my spare time. 325 00:25:43,99.998 --> 00:25:48,429.997 But the other part was the electronic side of it, because it was not something you could see. 326 00:25:48,889.998 --> 00:25:50,59.998 You had to figure it out. 327 00:25:50,59.998 --> 00:25:53,919.998 You can't see electricity flow like you can water or a metal part move or something. 328 00:25:54,299.998 --> 00:25:55,109.997 You had to figure it out. 329 00:25:55,509.997 --> 00:25:56,419.998 It was a challenge. 330 00:25:56,419.998 --> 00:25:57,839.997 You had to know what you were doing. 331 00:25:58,509.997 --> 00:26:02,969.998 In fact, when I talk to young people today, I tell them engineering is not making something work. 332 00:26:03,319.998 --> 00:26:05,49.998 It's making it work every time. 333 00:26:05,804.998 --> 00:26:06,794.998 And that's the difference. 334 00:26:06,824.998 --> 00:26:09,124.998 If you're a good engineer, you can make it work every time. 335 00:26:09,774.998 --> 00:26:13,304.998 Now, that being said I did some pipeline construction. 336 00:26:13,304.998 --> 00:26:14,544.998 I did farming. 337 00:26:14,544.998 --> 00:26:15,734.998 I did these other things. 338 00:26:15,804.997 --> 00:26:17,14.997 I also worked... 339 00:26:17,954.998 --> 00:26:19,164.998 This is a long list, Joe. 340 00:26:19,164.998 --> 00:26:20,124.998 I don't think we have time for all of it. 341 00:26:20,444.998 --> 00:26:21,374.998 Let's, let it roll. 342 00:26:21,384.998 --> 00:26:21,574.998 Let it roll. 343 00:26:22,674.997 --> 00:26:22,974.998 So I... 344 00:26:22,994.997 --> 00:26:36,489.998 Is it all in Ohio? Mostly in Ohio, yes, although I've worked all over a couple continents North America and Europe, tiny amount, England and Germany a little bit. 345 00:26:37,919.998 --> 00:26:39,149.998 But just great stuff. 346 00:26:39,149.998 --> 00:26:40,529.997 So I've worked a lot of different places. 347 00:26:40,569.997 --> 00:26:42,189.998 I worked in office supply. 348 00:26:42,239.997 --> 00:26:47,859.998 I worked a little while in, in I worked at a gas station until I got robbed at gunpoint. 349 00:26:48,189.998 --> 00:26:50,999.998 I I've done a lot of different things. 350 00:26:51,944.998 --> 00:27:02,944.998 What I didn't gain from all this was one area of expertise, which is a detriment, but I also think the diversity has given me some real strengths. 351 00:27:03,104.998 --> 00:27:05,124.998 I can see things from a lot of different angles. 352 00:27:05,644.998 --> 00:27:09,314.997 So fast forward I was doing engineering. 353 00:27:09,314.998 --> 00:27:10,384.998 I was doing all this work. 354 00:27:10,384.998 --> 00:27:15,124.998 I was actually at ThermaDisc and was offered a role. 355 00:27:15,774.998 --> 00:27:18,74.998 A good role in another plant in another state. 356 00:27:18,614.998 --> 00:27:28,994.997 And I had one girl just started college, one girl finishing up high school daughters and decided, Oh, the smartest thing to do would be quit my job and start a new business. 357 00:27:29,234.998 --> 00:27:30,114.997 So that's what I did. 358 00:27:30,814.998 --> 00:27:32,864.998 And it was an engineering business. 359 00:27:32,874.998 --> 00:27:38,274.998 We did automation systems for industrial systems for manufacturers, other people. 360 00:27:39,264.998 --> 00:27:44,194.998 But shortly after that it was almost literally, I woke up one morning and discovered. 361 00:27:44,884.998 --> 00:27:45,194.998 Yeah. 362 00:27:45,194.998 --> 00:27:47,414.998 I still love engineering, but I'm a businessman now. 363 00:27:47,414.998 --> 00:27:48,224.998 It's what I do. 364 00:27:49,214.998 --> 00:27:59,584.998 Others are depending on me to know how much money do we need to make? I got to the point, Joe, where every Monday morning I knew how much revenue we had to make to break even that week. 365 00:28:00,244.997 --> 00:28:06,974.998 I, even to this day, I encourage every business owner have that number in your head and Monday morning just to look at it that way. 366 00:28:06,994.998 --> 00:28:07,754.998 Just look at it. 367 00:28:07,764.998 --> 00:28:08,889.898 That could have a pulse. 368 00:28:09,349.998 --> 00:28:09,669.998 Yeah. 369 00:28:09,719.998 --> 00:28:11,349.998 Of what's happening in your business. 370 00:28:11,399.998 --> 00:28:12,79.998 Exactly. 371 00:28:12,349.998 --> 00:28:12,989.998 Exactly. 372 00:28:13,699.998 --> 00:28:21,474.998 After that, then it became okay, what can I do with this business? So I built a couple of small businesses. 373 00:28:21,474.998 --> 00:28:29,354.998 I did some startups for other people bought and sold a couple of businesses, helped people buy and sell a couple of businesses, learned something at every step. 374 00:28:29,604.997 --> 00:28:37,534.998 And at every step of the way, I've had great, managers or CEOs or owners who have just helped me beyond measure. 375 00:28:39,74.998 --> 00:28:47,54.998 Would, go way out on a limb and send me for training that nobody else had asked for or probably would be afraid to ask for. 376 00:28:47,54.998 --> 00:28:48,624.998 They've sent me to M& A schools. 377 00:28:48,624.998 --> 00:28:53,94.997 They sent me to my black belt school at Akron University, yes. 378 00:28:53,739.998 --> 00:28:54,979.998 Just great, stuff. 379 00:28:55,789.998 --> 00:28:57,499.998 It really has been a blessed life. 380 00:28:57,629.998 --> 00:28:58,119.998 It really has. 381 00:28:58,179.998 --> 00:29:00,839.998 I'm not the most wealthy person, but I'm certainly the richest. 382 00:29:01,669.997 --> 00:29:03,389.998 With my family and everything else. 383 00:29:03,389.998 --> 00:29:05,239.998 It's just it's a rich life. 384 00:29:05,999.997 --> 00:29:07,879.997 All those things coalesced. 385 00:29:08,679.998 --> 00:29:14,119.998 And I will tell you, even in buying, building, buying, and selling businesses, I always felt like I was moving up the chain. 386 00:29:15,49.998 --> 00:29:21,509.998 And then, I had a owner CEO, and he insisted on what you, what he called an off season. 387 00:29:22,369.998 --> 00:29:25,49.997 As a higher level leader, he wanted you to take a week. 388 00:29:25,539.997 --> 00:29:27,79.998 You went somewhere on your own. 389 00:29:27,89.998 --> 00:29:28,49.998 It wasn't a vacation. 390 00:29:28,789.998 --> 00:29:32,529.998 It was not a time where you took and gathered and, caught up on everything. 391 00:29:33,394.998 --> 00:29:37,834.998 In fact, he was fine if it was a spiritual retreat or a business retreat or whatever it was. 392 00:29:37,834.998 --> 00:29:39,254.998 We call it a clarity break now. 393 00:29:40,494.998 --> 00:29:42,234.998 But he loved this idea. 394 00:29:42,724.998 --> 00:29:50,624.998 And at one of those, I remembered somebody had said, Jim, do you have a personal mission statement? And I didn't. 395 00:29:51,154.998 --> 00:29:52,754.998 And I got to thinking about that. 396 00:29:53,44.998 --> 00:29:55,774.998 I always took the big, the giant post it notes. 397 00:29:56,24.998 --> 00:29:57,364.998 The two foot by three foot. 398 00:29:57,994.998 --> 00:29:59,684.997 I had those all over the cabin wall. 399 00:30:00,114.998 --> 00:30:02,874.997 And I had formed my personal mission statement. 400 00:30:02,934.998 --> 00:30:04,504.998 And I won't give you the whole thing. 401 00:30:04,504.998 --> 00:30:08,864.997 But the short form is, I'm here to help people build stronger castles. 402 00:30:09,564.997 --> 00:30:14,764.998 And it's It is in effect with every major decision I make. 403 00:30:15,764.998 --> 00:30:16,304.998 I love that. 404 00:30:16,374.998 --> 00:30:20,664.998 And you shared that one with me before when we were working on a project together. 405 00:30:21,214.998 --> 00:30:37,264.998 And that's when I first learned some of this when I was like, Oh yeah, we gotta have Jim just tell, more about his story and some of the, just the, building businesses, the helping people sell businesses, I quite frankly relate. 406 00:30:37,774.998 --> 00:30:42,884.998 with the sentiment about being more a jack of all trades than a master of one. 407 00:30:43,874.998 --> 00:30:47,384.998 The last part of that expression that often gets left off. 408 00:30:48,74.998 --> 00:30:49,504.998 You know it? No, please. 409 00:30:50,244.997 --> 00:30:56,664.997 Jack of all trades, master of none, is oftentimes better than a master of one. 410 00:30:57,664.997 --> 00:30:58,284.997 And... 411 00:30:59,349.998 --> 00:31:01,469.998 I'm sure some people would disagree with that. 412 00:31:01,609.998 --> 00:31:04,759.998 And there's for certain things. 413 00:31:05,129.998 --> 00:31:18,299.998 I want people to be the master of it, right? When it is a surgeon, a brain surgeon, somebody who's working on something that's going to fly into space especially when there's lives on the line and things like that. 414 00:31:18,669.998 --> 00:31:19,59.998 All right. 415 00:31:19,149.998 --> 00:31:20,79.998 I'll take that. 416 00:31:20,89.998 --> 00:31:21,259.998 That's specialists there. 417 00:31:21,259.998 --> 00:31:24,669.998 But I've also read a lot and heard people say. 418 00:31:25,379.998 --> 00:32:07,409.997 When you know, as you did at such a young age, what you want to do, and if you actually do just see that through and stick with it because you've already invested so much of your time and some of your effort, if you stay in that one path, that one lane your entire life, like knowing at an early age can be a curse because you don't get exposure to so many different things that you may have ended up liking a lot more or having this gift for this skill that you had not yet fully unearthed and you never would, if you didn't diversify in some way and get exposure to different things, the way that you do. 419 00:32:07,409.998 --> 00:32:11,829.997 And I'm pretty sure you've probably got a darn good idea of the type of work. 420 00:32:12,779.998 --> 00:32:13,759.998 that you're best at. 421 00:32:13,939.998 --> 00:32:14,189.998 Yeah. 422 00:32:14,549.998 --> 00:32:20,519.998 And sure there's things like Kolbe and working genius and things that we talk about all the time that likely help. 423 00:32:20,529.997 --> 00:32:25,569.998 But through sheer experience and exposure to these different things, you probably learn pretty quickly. 424 00:32:26,559.998 --> 00:32:27,709.997 I like this kind of stuff. 425 00:32:27,709.998 --> 00:32:29,159.999 I don't like this as much. 426 00:32:29,159.999 --> 00:32:35,249.998 Or when we talk about delegating, we say, don't just delegate the least important things. 427 00:32:36,259.998 --> 00:32:41,369.998 Make sure you're holding onto the things that are at the cross section of I'm very skilled. 428 00:32:41,369.998 --> 00:32:41,829.998 And then. 429 00:32:42,404.998 --> 00:32:54,104.998 I enjoy them or get a lot of satisfaction and they offer a lot of value, right? And if it's only two of those three, there's going to be something missing, whether it be productivity, effectiveness, or if you're just going to burn out them. 430 00:32:55,494.998 --> 00:33:02,194.998 But I feel like you, through your own mission statement, through our interactions, you know yourself really, well. 431 00:33:02,564.998 --> 00:33:06,904.998 And that probably led you then to what you're doing. 432 00:33:06,904.998 --> 00:33:20,134.998 So I guess what would you say in some of the that you had as, as president, as owner or founder of some different businesses, like how did that turn into EOS implementation? What. 433 00:33:20,739.998 --> 00:33:32,19.997 What does that part of the story look like? And if there's some more to tell about when you moved into those senior leadership roles, when you we're, building some of these businesses, feel free to share that too. 434 00:33:32,19.998 --> 00:33:38,689.997 But I know there's a pivotal time when you were introduced to EOS that resulted in us having a chance to sit here today. 435 00:33:41,179.998 --> 00:33:41,359.998 I. 436 00:33:41,399.998 --> 00:33:41,459.998 Thank you. 437 00:33:41,779.998 --> 00:33:57,659.997 From hearing you, I know that a lot of people refer to either COVID or 2008, right? I will just briefly in 2008, I it was October of 2008, I started a brand new startup business for a different owner. 438 00:33:58,79.998 --> 00:34:01,569.998 I think it was on the 3rd, and if I remember right, the crash was on the 8th. 439 00:34:02,274.998 --> 00:34:07,354.998 So that was literally our timing super, super gentleman very honorable man. 440 00:34:07,354.998 --> 00:34:10,884.998 He owned like, I think five businesses at the time, and this was going to be our sixth. 441 00:34:11,894.998 --> 00:34:13,824.998 He would have stuck with me through the bitter end. 442 00:34:13,824.998 --> 00:34:14,684.997 I talked to him. 443 00:34:14,764.998 --> 00:34:16,894.998 I said, Hey, Bob this is crazy. 444 00:34:16,894.998 --> 00:34:18,214.998 Let's not waste your money. 445 00:34:19,154.997 --> 00:34:23,414.998 Part of this business I started up was to be an internal service to his other companies. 446 00:34:23,844.998 --> 00:34:26,854.998 So we hired another engineer to fulfill that internal. 447 00:34:27,284.998 --> 00:34:30,774.998 And I started looking around well before I went very far. 448 00:34:31,19.998 --> 00:34:36,499.998 I get a contact from somebody that says, Hey, there's a company down here in Worcester, near where you live. 449 00:34:36,809.998 --> 00:34:41,689.998 They're looking for a VP who can do manufacturing operations, all these things. 450 00:34:42,339.998 --> 00:34:43,339.997 So I checked that out. 451 00:34:43,369.998 --> 00:34:49,199.998 I ended up working for a company called Prentke Romic, which was an introduction to me. 452 00:34:49,199.998 --> 00:34:50,479.998 It's a medical device company. 453 00:34:50,479.998 --> 00:34:53,149.998 They make voice devices for people who can't speak. 454 00:34:54,149.998 --> 00:34:57,499.998 Now, I am a ruthless capitalist at heart. 455 00:34:58,919.998 --> 00:35:01,849.998 I go into this place and I love it. 456 00:35:01,899.998 --> 00:35:05,399.998 I love the people, but I see opportunities for improvement everywhere. 457 00:35:05,709.998 --> 00:35:06,869.998 We can be more efficient. 458 00:35:06,879.998 --> 00:35:08,279.998 We can spend our money better. 459 00:35:09,519.998 --> 00:35:17,279.998 Lean, Six Sigma, all these things, right? Then about a month in, so I'm, I think I had four or five departments. 460 00:35:17,279.998 --> 00:35:20,49.997 So my managers, I was pushing them a little bit right from the get go. 461 00:35:20,269.998 --> 00:35:21,469.998 Super people, by the way. 462 00:35:21,509.998 --> 00:35:22,569.998 Fantastic team. 463 00:35:23,574.998 --> 00:35:26,364.998 And I would tell him look, we can't give everything away. 464 00:35:26,844.998 --> 00:35:31,904.998 And then they had this presentation, a young man came in, he was in his mid twenties. 465 00:35:33,404.998 --> 00:35:35,274.998 He had what we call multiple diagnosis. 466 00:35:35,274.998 --> 00:35:40,24.998 So he was cerebral palsy, had some mental difficulties, and he couldn't speak at all. 467 00:35:40,374.998 --> 00:35:42,104.998 But he had one of these devices. 468 00:35:42,204.998 --> 00:35:45,744.998 In his show, they called it, his parents said, you want to see his show. 469 00:35:46,294.998 --> 00:35:50,174.997 He would point at you with the biggest, most sincere smile you'd ever seen. 470 00:35:50,854.998 --> 00:35:52,774.998 And you would say, my name is Joe. 471 00:35:53,309.998 --> 00:36:02,89.998 And he would rapidly type on his machine and the machine would say back to you, Hello, Joe, how are you? And he just did that over and over with person and person. 472 00:36:02,359.998 --> 00:36:11,239.998 I went immediately to my office afterwards, called my wife and said, Hey, honey, I may lose this job, but we're going to give away everything for free because these people need it. 473 00:36:11,239.998 --> 00:36:13,969.998 It was just that kind of an impact on me. 474 00:36:14,729.998 --> 00:36:19,299.998 So working there for the next five years was fantastic. 475 00:36:19,399.998 --> 00:36:20,119.998 Fantastic. 476 00:36:21,259.998 --> 00:36:21,999.998 But we caught. 477 00:36:22,709.998 --> 00:36:27,309.998 I say this and it sounds very unhumble, but I conquered that. 478 00:36:27,619.998 --> 00:36:30,429.998 I felt like I have impacted here a lot. 479 00:36:31,49.998 --> 00:36:33,849.998 My favorite thing, I've built a team who can do this without me. 480 00:36:34,69.998 --> 00:36:40,59.998 What's my next challenge? Because if we look at my Kolbe, Joe, my follow through has a limit, right? Yeah. 481 00:36:41,609.998 --> 00:36:42,599.998 In the meantime... 482 00:36:42,719.997 --> 00:36:45,179.998 And I don't think that's opposite of humble, by the way, Jim. 483 00:36:45,369.998 --> 00:36:45,719.998 Okay. 484 00:36:45,879.997 --> 00:36:55,589.997 It's like we talk about humble confidence and how there, there's that healthy overlap between humility and confidence. 485 00:36:55,769.997 --> 00:36:57,639.997 You, have to believe in yourself and you have to... 486 00:36:58,109.998 --> 00:37:21,629.998 Have that kind of fire, right? Yeah if you're just straight humble 100% without the confidence factor You're probably not gonna share Your gifts or the things that you're uniquely excellent at with so many other people So I'm glad that you married those two and I hope you see it that way, too I'm sure you do. 487 00:37:21,889.998 --> 00:37:35,354.998 Thank you, but just to know how it comes across to me like yeah, if you If you don't think you're the best, nobody else will, but you also have to know that you don't know anything and you're going to continue to learn something every single day. 488 00:37:35,364.997 --> 00:37:39,124.998 It's like this, funny balance, right? But I think you've mastered that. 489 00:37:39,144.998 --> 00:37:41,584.998 That at least comes across in every single interaction that we have. 490 00:37:41,784.998 --> 00:37:42,184.998 Thank you. 491 00:37:42,334.998 --> 00:37:42,464.998 Yeah. 492 00:37:43,44.998 --> 00:37:46,694.997 But at the very least I, felt like I was looking for a new challenge. 493 00:37:46,854.997 --> 00:37:49,984.997 And coincidentally, a mutual friend said, Hey. 494 00:37:50,249.998 --> 00:37:55,79.998 Bruce Hendrick, I mentioned at RBB, is looking for somebody to help him in his business. 495 00:37:55,189.998 --> 00:38:05,999.998 Bruce is a very wise man but he had decided, he was the CEO of the business, and he had decided, hey, I'm going to fire our CEO and hire a new one. 496 00:38:06,129.998 --> 00:38:07,179.998 That's the way he put it. 497 00:38:08,449.998 --> 00:38:09,559.998 I came into that. 498 00:38:09,569.998 --> 00:38:13,169.998 So I went from a great job with a great stable company. 499 00:38:13,169.998 --> 00:38:13,879.998 We're growing. 500 00:38:13,889.998 --> 00:38:30,114.998 Our care was wonderful number every year to We're writing 90 day notes for payroll, Jim, just so you know, coming in and it just was, it was me, Joe here's, something to be conquered, something to change, something to make other people's lives better. 501 00:38:30,164.998 --> 00:38:33,794.997 Because when you mess with somebody's job, you don't mess with their job, you mess with their life. 502 00:38:34,574.998 --> 00:38:42,674.998 And I saw the challenge, went home, talked to my wife, she she's, she supported me very completely and I made the jump. 503 00:38:44,144.998 --> 00:38:45,554.998 And it was a difficult one. 504 00:38:45,634.998 --> 00:38:50,104.998 Aside from the fact I walked in on the first day and the whiteboard really gave me a gift. 505 00:38:50,694.998 --> 00:38:51,814.998 So I saw that. 506 00:38:52,84.998 --> 00:38:53,954.998 I walked into my brand new office. 507 00:38:54,84.998 --> 00:38:57,584.998 One of the leading managers in the place came in and handed me a white envelope. 508 00:38:58,594.997 --> 00:39:03,64.998 And I jokingly said, Oh, gee, I hope this isn't what I thought it, what I think it is. 509 00:39:03,284.998 --> 00:39:04,494.998 He didn't smile. 510 00:39:04,534.998 --> 00:39:05,454.998 He didn't say a word. 511 00:39:05,464.998 --> 00:39:07,104.998 And indeed, it was his resignation. 512 00:39:08,984.998 --> 00:39:09,854.998 We handled that. 513 00:39:10,144.997 --> 00:39:10,934.997 We handled that. 514 00:39:11,264.997 --> 00:39:12,354.998 The team around. 515 00:39:13,339.998 --> 00:39:15,69.998 Pitched in and made it work. 516 00:39:15,469.998 --> 00:39:26,179.998 It was it was just a kind of a sea change moment for the organization, but it didn't get better overnight. 517 00:39:27,169.998 --> 00:39:38,89.998 We struggled for a while our meetings stunk great people where we're trying to solve a problem, we'd schedule a one hour meeting, two hours and 30 minutes into a one hour meeting. 518 00:39:38,89.998 --> 00:39:39,899.998 We're still talking it to death. 519 00:39:40,279.998 --> 00:39:42,179.998 We finally think we've solved something. 520 00:39:42,309.998 --> 00:39:45,659.997 A month later, we're having that same meeting, solving the same problem. 521 00:39:46,199.997 --> 00:39:48,829.998 And I recognized, Hey, we got to change something. 522 00:39:49,529.998 --> 00:39:52,839.998 So I started looking around how to have better meetings. 523 00:39:53,49.997 --> 00:39:55,529.998 And what I discovered was something. 524 00:39:55,909.998 --> 00:39:57,89.998 called the L10 meeting. 525 00:39:57,809.998 --> 00:40:02,139.998 And the L10 meeting, the level 10 meeting, from there I learned about EOS. 526 00:40:02,439.998 --> 00:40:07,49.998 And I actually went out and interviewed people at companies where they had started using EOS. 527 00:40:07,759.998 --> 00:40:11,859.998 Five out of six said, great, we love it, we'll never do it without it. 528 00:40:12,469.997 --> 00:40:13,289.998 The sixth one... 529 00:40:14,29.998 --> 00:40:16,619.998 How did that go? How did you go about... 530 00:40:17,139.998 --> 00:40:27,969.998 Identifying them or reaching out to them to say Hey, will you share? I was also a member of a Vistage group at the time, which fantastic organization. 531 00:40:28,679.998 --> 00:40:30,359.998 Still in contact with all those people. 532 00:40:30,469.998 --> 00:40:30,809.998 Great. 533 00:40:31,89.998 --> 00:40:34,179.998 So I asked some of them, do you know anything about EOS? Turned out a couple did. 534 00:40:36,164.998 --> 00:40:39,994.998 Who did you use? Who do you know? They all knew somebody they could put me on to. 535 00:40:40,854.998 --> 00:40:44,984.998 And it was, to me at the time, it felt like a secret nobody was sharing. 536 00:40:46,44.998 --> 00:40:47,374.997 They probably wanted to share. 537 00:40:47,404.998 --> 00:40:48,354.998 Yeah, exactly. 538 00:40:48,354.998 --> 00:40:51,554.998 They're, hey, can I buy you lunch and talk? You don't have to buy lunch. 539 00:40:51,554.998 --> 00:40:52,154.998 I'll buy you. 540 00:40:52,154.998 --> 00:40:53,284.997 Let me tell you all about it. 541 00:40:53,294.998 --> 00:40:54,24.997 Very excited. 542 00:40:54,714.997 --> 00:40:57,734.998 The one person who said, Jim we, tried it and it didn't work. 543 00:40:58,94.998 --> 00:41:04,494.997 Big, multinational, matrix decision making, exactly the opposite of entrepreneurial. 544 00:41:04,884.998 --> 00:41:06,804.998 Yeah, that, that sold me. 545 00:41:07,214.998 --> 00:41:10,764.998 So I went into the owner and I said, Hey, Bruce, we're going to try something different. 546 00:41:10,774.998 --> 00:41:11,854.998 He said, it's about time. 547 00:41:12,394.998 --> 00:41:17,254.998 And we, started down the road to EOS fast forward 28 months. 548 00:41:17,904.997 --> 00:41:28,754.998 Instead of writing 90 day notes, we've got, can I say how much we had a million dollars cash in the bank? We had the only debt we had was some longterm debt that we had reduced. 549 00:41:29,664.998 --> 00:41:37,854.998 We went from plus or minus a couple percent profit every year to a good 15, 16, 17 percent net year after year. 550 00:41:38,184.997 --> 00:41:39,974.997 Here's the thing I'm most excited about. 551 00:41:40,504.998 --> 00:41:47,794.998 When I finally decided to leave that job and move on, they kept that good progress going the caveat being COVID. 552 00:41:47,974.998 --> 00:41:52,4.998 COVID hit them after I left, and that was both a win and a loss for them. 553 00:41:52,284.998 --> 00:41:53,884.998 But they've worked through that. 554 00:41:53,964.998 --> 00:41:55,884.998 They're back to great margins again. 555 00:41:55,894.997 --> 00:41:56,754.998 They're doing super. 556 00:41:57,64.997 --> 00:41:58,204.998 Still following the U. 557 00:41:58,204.998 --> 00:41:58,374.998 S. 558 00:41:58,374.998 --> 00:41:58,574.998 method. 559 00:41:59,354.998 --> 00:42:05,14.998 So it was, and what I told people was, I will never run another organization without a U. 560 00:42:05,14.998 --> 00:42:05,344.998 S. 561 00:42:06,264.998 --> 00:42:10,424.997 My my operations later leader teased me about that. 562 00:42:10,424.998 --> 00:42:13,534.998 And she'd say, Jim you, say that all the time. 563 00:42:13,534.998 --> 00:42:18,34.998 When are you going to put your money where your mouth is? So I called her on, I called her on Kaminsky. 564 00:42:18,44.997 --> 00:42:18,564.998 And I said, Hey. 565 00:42:19,134.998 --> 00:42:22,554.998 If I ever thought about, he said, come on up here and let's talk. 566 00:42:23,154.998 --> 00:42:24,534.998 So we talked for about two minutes. 567 00:42:24,534.998 --> 00:42:25,854.998 We both knew I was gonna do it. 568 00:42:25,914.998 --> 00:42:27,864.998 He knew he was gonna hire me into CultureShoc. 569 00:42:28,224.998 --> 00:42:30,804.998 Then we spent another 30 minutes figuring out how to do it. 570 00:42:30,864.998 --> 00:42:32,244.998 Yeah, we did. 571 00:42:32,664.998 --> 00:42:40,14.998 It was the first time in my life that I made a change that was not some sort of a promotion or an advancement. 572 00:42:40,974.998 --> 00:42:44,694.998 So that was a storm Then in some way it was a storm and you hit on a couple there. 573 00:42:44,999.998 --> 00:42:48,84.998 It sounds like a lot of the changes. 574 00:42:48,779.998 --> 00:43:01,279.998 That you made weren't like, even that, when you pick the phone and call the wife and said, Hey, we're moving into this one, or a lot of these job changes were the road less traveled. 575 00:43:01,319.998 --> 00:43:05,279.998 Like they were storms that you made this. 576 00:43:05,929.998 --> 00:43:08,139.998 Difficult decision or just chose pain. 577 00:43:08,359.998 --> 00:43:25,554.998 Why do you keep choosing pain, Jim? What is it that's drawing you to these next things that are so not easy or not comfortable? Because you live it that into the storm mentality it's, it comes through in our interactions, but also in every step of your journey. 578 00:43:25,554.998 --> 00:43:29,494.998 It seems, I don't know any, thoughts or sentiment on that. 579 00:43:29,494.998 --> 00:43:40,154.997 Do you do this consciously or is it just hardwired subconscious innate built into view built into You That's a so I'm going to be really vulnerable here. 580 00:43:40,484.997 --> 00:43:46,344.998 When I was telling you about the fishing trip with my grandson and my son in law said, pour some wisdom into him. 581 00:43:47,74.997 --> 00:43:50,484.998 And I, oh, I thought about this for weeks and months. 582 00:43:50,554.998 --> 00:43:54,794.998 What's the most important thing I would like this young man to remember that I've ever told him. 583 00:43:55,804.998 --> 00:44:00,84.998 And I found something hidden inside mistakes. 584 00:44:00,84.998 --> 00:44:08,174.998 I've made Joe while the best things I've done in my life have been, I've got 61% of the information. 585 00:44:08,174.998 --> 00:44:09,884.998 I'm going to make a decision and go forward. 586 00:44:10,434.998 --> 00:44:14,704.998 Those that has also sometimes hurt me. 587 00:44:15,774.998 --> 00:44:26,794.998 It's hurt, some people around me when I decide to change jobs or start a new business or hire someone, there's a lot of other people that get drafted around that. 588 00:44:27,224.998 --> 00:44:35,14.998 So if, anybody's listening to this and they hear me say Take a risk, jump off, that kind of thing. 589 00:44:35,24.998 --> 00:44:42,114.998 Just remember, it's not just you, your family, your friends, the people you work for and with everybody gets drafted in a decision. 590 00:44:42,674.998 --> 00:44:49,884.997 So I hope over the years I'm doing a better job of it's a conscious decision instead of, oh yeah, we'll be fine. 591 00:44:51,469.998 --> 00:44:56,119.998 But I will tell you that's been a growing thing for me and a long time ago. 592 00:44:56,119.998 --> 00:45:00,179.997 So I haven't just been jumping off the dock a long time ago. 593 00:45:00,179.998 --> 00:45:03,519.998 I decided I need to make decisions. 594 00:45:03,689.998 --> 00:45:09,519.998 Let's face it when you're a teenage kid and you run into something 99% of the time you don't make a bad decision. 595 00:45:09,949.998 --> 00:45:11,19.998 You don't make a decision. 596 00:45:11,239.998 --> 00:45:12,189.998 You just go with it. 597 00:45:12,789.998 --> 00:45:14,729.998 So what I told my grandson was. 598 00:45:14,969.998 --> 00:45:23,59.998 If I could do everything over, and what I'd like him to remember about me is do things in this order, pray, decide, then act. 599 00:45:24,49.998 --> 00:45:28,489.997 And if I could go back to the things in my life, I think I could do much better. 600 00:45:28,879.998 --> 00:45:29,719.998 I could do much better. 601 00:45:30,649.998 --> 00:45:32,579.997 That's not to say that I regret these things. 602 00:45:32,809.998 --> 00:45:36,109.998 I regret the hurt that's come from them, but not the experience. 603 00:45:36,549.998 --> 00:45:37,369.998 It's all been good. 604 00:45:37,689.998 --> 00:45:38,389.998 It's all been good. 605 00:45:39,744.998 --> 00:45:45,124.998 Thank you for, being willing to share and that is vulnerable. 606 00:45:45,414.998 --> 00:45:49,374.997 That's something like I felt it when you were describing it because it's real. 607 00:45:49,374.997 --> 00:45:58,344.998 And while I think there is absolutely some truth and wisdom, even in the so being decisive. 608 00:45:59,489.998 --> 00:46:18,429.998 Has value, but we so often fail to realize how much power and influence we have over those around us and how for, good or bad, right? Like we don't recognize that we can do so much good. 609 00:46:19,304.998 --> 00:46:22,964.998 In the lives of those that we care about, of those that we're surrounded by. 610 00:46:23,964.998 --> 00:46:29,714.997 We also sometimes have tunnel vision and don't realize the unintended consequences. 611 00:46:30,154.998 --> 00:46:57,134.998 And that sentiment that you shared, it like, shows your awareness, your mindfulness of how you know, some of those moves, while yes, it was a storm and something that Had challenge with Upside that it was really conquering as a personal step, recognizing how you eloquently put others would get drafted into every decision I think is a pretty profound one, I appreciate you sharing that. 612 00:46:57,254.998 --> 00:46:57,664.998 Thank you. 613 00:46:58,194.998 --> 00:47:00,764.998 I'm sure I heard somebody smarter than me say that somewhere, Joe. 614 00:47:02,144.998 --> 00:47:17,84.998 I'm, sure you didn't, but that's a nice way to just lay it, layer, get out the butter knife and lay on some, additional humility, Jim, as you'll so often do, but, so you were introduced to EOS in that manner. 615 00:47:17,84.998 --> 00:47:19,634.998 You brought it into your business that you'll never run it again. 616 00:47:20,324.998 --> 00:47:29,154.998 Never run a business again without EOS and then started to explore what it would look like to become an implementer. 617 00:47:30,504.998 --> 00:47:31,244.998 Met with Ron. 618 00:47:31,564.998 --> 00:47:31,844.998 Yep. 619 00:47:32,514.997 --> 00:47:34,694.998 Joined forces at CultureShoc. 620 00:47:35,844.997 --> 00:47:41,224.997 What has that been like? Now break it down for us. 621 00:47:41,224.997 --> 00:47:41,566.937 Like the entrepreneurial operating system. 622 00:47:41,566.937 --> 00:47:43,454.997 Maybe the way you'd explain it to people. 623 00:47:44,314.998 --> 00:47:48,264.998 Some of the things that have been most meaningful from it for you or some. 624 00:47:48,709.998 --> 00:47:50,969.998 Stories that you had with, clients. 625 00:47:51,319.998 --> 00:47:52,589.998 Let's start with how you'd explain it. 626 00:47:53,129.998 --> 00:48:06,29.998 What, is EOS? So for me, EOS when I'm telling somebody you need EOS, the two words that I use are clarity and accountability, or clarity and trust. 627 00:48:06,289.997 --> 00:48:07,799.998 They're very, interrelated. 628 00:48:08,389.998 --> 00:48:12,159.998 But the words we use in EOS are clarity and accountability. 629 00:48:12,834.998 --> 00:48:23,154.998 So why, if I'm we also use the phrase hitting the ceiling and this can be anything from a revenue ceiling, a performance ceiling. 630 00:48:24,424.998 --> 00:48:26,124.998 I just want to do something new and different. 631 00:48:26,554.998 --> 00:48:33,64.998 Maybe, it's a ceiling created by the environment or the economy or a competitor, but there's something that's stopping you. 632 00:48:33,234.998 --> 00:48:38,704.998 That's keeping you from growth in, in numbers, in quality, in value. 633 00:48:40,324.998 --> 00:48:46,584.998 One is always, when you ask somebody what's your biggest problem running this business, they say people. 634 00:48:47,534.998 --> 00:48:50,684.998 Most of the time they include themselves in that equation, and I think that's wise. 635 00:48:51,534.998 --> 00:48:55,744.998 So what problem do people have? They, nobody's accountable for anything. 636 00:48:56,304.999 --> 00:48:57,544.997 Nobody takes ownership. 637 00:48:57,864.998 --> 00:48:58,599.898 Okay, good. 638 00:48:59,159.998 --> 00:49:02,639.998 Are they clear on what they own? So let's be clear. 639 00:49:02,739.998 --> 00:49:03,759.998 Let's have clarity. 640 00:49:04,469.998 --> 00:49:08,649.998 And then let's keep everyone accountable, including ourselves. 641 00:49:09,49.998 --> 00:49:15,999.998 So you know here, Joe, we have our L10 meetings and we hold all each other accountable. 642 00:49:16,79.998 --> 00:49:17,629.998 Hey Jim, you said you were going to do this. 643 00:49:17,639.998 --> 00:49:20,949.998 How's that going? Hey Joe, you're working on the podcast room. 644 00:49:20,949.998 --> 00:49:30,729.998 How's that going? It's not browbeating anybody because the question we follow up with is, how can I help? So it's not who's to blame. 645 00:49:30,749.998 --> 00:49:40,659.998 It's what do we need? What are we going to do? That's really accountability, but it is a mind shift from people who say, that's not my job. 646 00:49:41,639.998 --> 00:49:51,119.998 I'd look through my job description, it doesn't say specifically this to people who say in a meeting in front of others that's on me, I've got that. 647 00:49:51,819.998 --> 00:49:57,939.998 And it is on them, whether it's great results or not great results, that ownership is critical. 648 00:49:58,609.999 --> 00:50:03,29.998 So how can we foster that as leaders? We have to be clear and to be clear. 649 00:50:03,359.998 --> 00:50:07,639.997 So I'm going to get into my other big thing here, which is the five abilities of a leader. 650 00:50:07,909.998 --> 00:50:08,249.998 Okay. 651 00:50:08,559.998 --> 00:50:10,959.998 So this is Pure Lencioni. 652 00:50:11,959.998 --> 00:50:15,449.998 It comes from his book, The Five Dysfunctions. 653 00:50:16,69.998 --> 00:50:20,179.997 And the five dysfunctions of a team, trust, conflict, right up that ladder. 654 00:50:20,639.998 --> 00:50:30,359.998 So what are the five abilities of a leader? Simplify, delegate, predict, structure, and systemize. 655 00:50:30,569.998 --> 00:50:32,399.998 I think I said them in, the reverse order. 656 00:50:32,399.998 --> 00:50:33,859.998 It's systemize and structure. 657 00:50:34,849.998 --> 00:50:35,939.998 I love that order. 658 00:50:36,334.998 --> 00:50:38,884.998 Mainly because that's the order we get to it. 659 00:50:39,394.998 --> 00:50:48,54.998 If I'm a leader in an organization and nobody's able to get all their work done, I probably am making things too complex. 660 00:50:48,744.998 --> 00:50:52,714.998 I probably have 51 different exceptions to every rule. 661 00:50:53,134.998 --> 00:50:56,974.998 Instead of letting my people know, Hey, here's the three ways we do it. 662 00:50:58,184.998 --> 00:51:00,904.998 This is the way our organization runs. 663 00:51:01,324.998 --> 00:51:03,4.998 If you get an exception to that. 664 00:51:03,474.998 --> 00:51:08,74.998 You are empowered to do this and this, otherwise, let's get with the team and figure out how to help it. 665 00:51:09,204.998 --> 00:51:10,344.998 That's the simplify. 666 00:51:10,714.998 --> 00:51:15,454.998 The delegate number one, you've got to have a good structure before you can start delegating. 667 00:51:15,904.998 --> 00:51:18,304.997 You have to have clarity before you can start delegating. 668 00:51:18,614.998 --> 00:51:20,884.998 And the biggest thing you need clarity on is yourself. 669 00:51:21,854.997 --> 00:51:31,889.998 What can I do well? What am I micromanaging then predicting and we're not talking about predicting the next recession or the next COVID we're talking about. 670 00:51:32,889.998 --> 00:51:35,469.998 Are we going to need overtime next week? I don't know. 671 00:51:35,469.998 --> 00:51:37,329.997 We have to wait till next week and see. 672 00:51:37,469.997 --> 00:51:37,829.997 Sorry. 673 00:51:37,829.998 --> 00:51:39,389.997 No, that's not a good answer. 674 00:51:39,949.998 --> 00:51:40,939.998 People need to plan. 675 00:51:40,939.998 --> 00:51:41,979.998 You need to plan. 676 00:51:42,239.997 --> 00:51:43,919.998 Let's look at the data we have. 677 00:51:44,99.998 --> 00:51:45,559.998 Let's make our best prediction. 678 00:51:45,759.998 --> 00:51:45,959.998 Yep. 679 00:51:46,59.998 --> 00:51:49,769.998 Form a hypothesis based on the information in front of you or Exactly. 680 00:51:49,769.998 --> 00:51:54,549.998 Have that big picture, forward thinking way of looking at it, right? Exactly. 681 00:51:54,599.998 --> 00:51:54,779.998 Yep. 682 00:51:54,909.997 --> 00:51:55,719.997 You're going to be wrong. 683 00:51:56,329.997 --> 00:51:57,129.998 And we'll fix it. 684 00:51:57,249.997 --> 00:51:58,49.997 We'll adjust it. 685 00:51:58,59.998 --> 00:51:58,659.998 We'll move on. 686 00:51:58,729.998 --> 00:52:07,19.998 But still having an educated guess or prediction that you then make sure is clearly communicated with other people. 687 00:52:07,19.998 --> 00:52:07,239.998 I get it. 688 00:52:08,549.998 --> 00:52:11,859.998 I talked earlier about one of the mistakes I'd made in the past, and that was it. 689 00:52:12,499.998 --> 00:52:16,39.998 I couldn't tell my people if they needed to work overtime on Saturday until Friday night. 690 00:52:16,269.998 --> 00:52:19,419.998 They hated it, and deservedly so. 691 00:52:19,419.998 --> 00:52:28,434.998 without knowing how we were going to do it, my leadership team came to me and said, Jim, can we tell everybody on Wednesday if we're going to need to work on Saturday? That's a brilliant idea. 692 00:52:28,434.998 --> 00:52:29,154.998 Let's do that. 693 00:52:29,634.998 --> 00:52:36,104.998 Nobody knew how, but as soon as we told the rest of the team, we will tell you by Wednesday afternoon so you can plan. 694 00:52:36,484.998 --> 00:52:37,804.998 Oh, we were brilliant. 695 00:52:38,204.998 --> 00:52:40,514.997 They didn't know how we were going to do it either, but they thought we were brilliant. 696 00:52:40,934.997 --> 00:52:42,164.998 And we made that work. 697 00:52:42,404.998 --> 00:52:43,254.998 We made that work. 698 00:52:43,294.998 --> 00:52:46,74.997 And it was it was a relief to everybody, especially me. 699 00:52:47,244.997 --> 00:52:47,684.997 That. 700 00:52:48,674.998 --> 00:52:54,754.998 Simplify, delegate, predict, and then the systems and systems are just processes. 701 00:52:55,74.998 --> 00:52:57,784.998 And I'm a big, believer in simple processes. 702 00:52:57,784.998 --> 00:53:00,394.998 I'm not talking about the row of binders on your wall. 703 00:53:01,554.998 --> 00:53:01,924.998 Oh, yeah. 704 00:53:02,24.998 --> 00:53:06,479.898 Manual the, process guide that will take you. 705 00:53:06,839.998 --> 00:53:07,219.998 Yeah. 706 00:53:08,59.998 --> 00:53:09,989.998 To, go through that nobody's really going to follow. 707 00:53:11,289.998 --> 00:53:13,649.998 I had a good experience in one. 708 00:53:13,799.998 --> 00:53:17,749.998 So back in the days when I worked in packaging, we would set up a suite. 709 00:53:17,829.997 --> 00:53:20,489.998 We called it a big room where we would do some contract job. 710 00:53:20,709.998 --> 00:53:22,769.998 It might be there six days, six weeks. 711 00:53:23,389.998 --> 00:53:27,359.998 We had one suite with two different lines in their packaging a product. 712 00:53:27,899.998 --> 00:53:32,629.998 I don't remember how many people in the room, but there were 13 different languages spoken in one room. 713 00:53:32,899.998 --> 00:53:33,339.998 Wow. 714 00:53:33,399.998 --> 00:53:35,759.998 Many of those people spoke one language. 715 00:53:36,389.998 --> 00:53:37,519.998 Nobody spoke them all. 716 00:53:38,459.998 --> 00:53:39,679.998 So our. 717 00:53:40,504.998 --> 00:53:57,294.998 SOPs, our work instructions, everything had to be very simple and what they came up with, I can't take credit for this, what they came up with was pictures, one laminated picture front and back because everybody could read the digit one, two, three, with arrows with a one and a two and a three. 718 00:53:57,924.997 --> 00:54:00,424.998 That was the things you should have been trained. 719 00:54:00,714.998 --> 00:54:04,164.998 Oh, I set one, then I set two, then I checked three. 720 00:54:04,554.998 --> 00:54:08,194.998 If you didn't know what you were supposed to do with number seven, you go ask your leader. 721 00:54:08,789.998 --> 00:54:10,509.998 And it was an amazing difference. 722 00:54:10,509.998 --> 00:54:13,749.998 So when I talk processes, that was a full process. 723 00:54:14,149.998 --> 00:54:14,869.998 Simple. 724 00:54:15,509.998 --> 00:54:21,619.998 If you're, if your kids or grandkids play with Legos, they make some of the best processes in the world and they use no language at all. 725 00:54:22,139.997 --> 00:54:22,449.998 You're right. 726 00:54:23,679.997 --> 00:54:33,339.998 I've done visual merchandising direction and field communication where I'd work with different business units and. 727 00:54:34,99.998 --> 00:54:44,599.997 Find out how, can we make this most executable by thousands of, people in different locations all across the country. 728 00:54:44,599.998 --> 00:54:45,739.998 And often. 729 00:54:46,559.998 --> 00:54:50,389.998 It was realizing we overcomplicated it. 730 00:54:50,619.998 --> 00:55:02,589.998 We need to make it simple enough for everyone to look at it quickly, but also give them the benefit of the doubt that they're smart, they're capable. 731 00:55:02,829.998 --> 00:55:04,199.998 They're going to figure it out. 732 00:55:04,619.998 --> 00:55:04,939.998 Yes. 733 00:55:04,959.998 --> 00:55:15,369.997 You don't need to over engineer instruction, right? That's where that, that simplify and the systematized components of this five leadership abilities. 734 00:55:15,914.998 --> 00:55:17,634.998 And it really resonated with me. 735 00:55:17,764.998 --> 00:55:22,104.998 Have you seen the Candyland figure I have on my desk? Yes that's, fantastic. 736 00:55:22,104.998 --> 00:55:25,874.998 Do you know, did I tell you the story of this one? No, Alright I've got the little green. 737 00:55:25,874.998 --> 00:55:27,264.998 Joe, you've got a lot of figures on your desk. 738 00:55:27,864.998 --> 00:55:32,144.998 There's a couple over there, they, my little tokens, they each mean something, they're a way to remind me. 739 00:55:32,144.998 --> 00:55:39,184.998 I figure some of them I'm going to get tattooed because the desk is starting to fill up and then I can at least look at my arm and be like, oh yeah, say less. 740 00:55:40,704.998 --> 00:55:45,564.998 But the Candyland one in particular is something that I would bring to meetings. 741 00:55:45,764.998 --> 00:55:59,544.998 With my team before something went out in a mass field communication to, as a reminder, keep it simple shapes, colors, numbers don't overdo it. 742 00:56:00,424.998 --> 00:56:14,924.998 And I, I keep that as my, I'll look down at it and remember Oh yeah, it's my kick in the butt, my self check to say, could I simplify this? Could I make it easier to understand, save people time and. 743 00:56:15,564.998 --> 00:56:23,834.997 When you were describing that process for 13 different languages and how you went about doing it, even for was somebody else's idea. 744 00:56:23,834.998 --> 00:56:25,204.998 You can take partial credit for it, Jim. 745 00:56:25,204.998 --> 00:56:25,624.997 It's all right. 746 00:56:26,474.997 --> 00:56:40,554.998 I think there's, absolutely something meaningful there for, leaders to realize, because that's a gap area is there's not, when people think of leaders, they're not like they're all really good at simplifying. 747 00:56:40,974.998 --> 00:56:42,874.998 Ron's really good at simplifying. 748 00:56:43,219.998 --> 00:56:47,789.998 Some of the people that I think of in peak leaders are, some aren't. 749 00:56:48,519.998 --> 00:56:51,469.998 And I can see why that's such an important piece of EOS for you. 750 00:56:51,469.998 --> 00:57:02,139.997 So what about the last one? Then I think you hit on the first four structure So structure is that's where accountability lives, but also where strategy lives. 751 00:57:02,449.998 --> 00:57:05,289.998 So what we tell people is we call it our accountability chart. 752 00:57:05,689.998 --> 00:57:09,859.998 But what we tell people is this is your structure for the next six to 12 months. 753 00:57:10,689.998 --> 00:57:14,549.997 And I encourage people to have like tabs in an Excel sheet. 754 00:57:15,99.998 --> 00:57:15,489.998 All right. 755 00:57:15,829.998 --> 00:57:16,659.998 This is your. 756 00:57:16,914.998 --> 00:57:19,544.998 Written structure your hard copy structure. 757 00:57:19,554.998 --> 00:57:29,894.998 What's the next one going to look like when do you want to go to that and for those not familiar with Eos or at least not operating on Or implementing us. 758 00:57:30,184.997 --> 00:57:36,774.998 We're talking about essentially common language and org chart But I throw up a little bit when you call it that. 759 00:57:37,584.998 --> 00:57:38,174.998 I was going to say. 760 00:57:39,54.998 --> 00:57:42,264.998 But on some steroids with a different take. 761 00:57:43,134.998 --> 00:57:47,954.998 We'll save the full blown tool review of an accountability chart for a later one. 762 00:57:47,954.998 --> 00:57:51,404.998 But when you're describing this, I think that's a good way people can visualize. 763 00:57:51,404.998 --> 00:57:52,914.998 And I guess just keep that in mind. 764 00:57:52,914.998 --> 00:57:58,254.998 If you can, at a high level, explain simply the accountability chart. 765 00:57:58,474.998 --> 00:57:58,904.998 Sure. 766 00:58:00,144.998 --> 00:58:00,964.998 Simplest form. 767 00:58:01,659.998 --> 00:58:02,659.998 And let me say it this way. 768 00:58:02,659.998 --> 00:58:21,949.998 The difference between an org chart and accountability chart accountability chart is what seat, because we always build the seat and then figure out who goes in that seat, what that seat owns, not tasks they should do, but areas, responsibilities, accountabilities that they actually own. 769 00:58:22,519.998 --> 00:58:25,529.998 And Joe, this runs from the bottom of your organization to the top. 770 00:58:26,199.998 --> 00:58:28,289.998 It makes it clear to everyone. 771 00:58:28,339.998 --> 00:58:29,79.998 And by the way. 772 00:58:29,834.998 --> 00:58:38,324.998 This seat is accountable to this seat does not mean you can only talk their communication goes across the board, but accountability is a very direct. 773 00:58:38,344.998 --> 00:58:39,874.998 There are no dotted lines. 774 00:58:40,274.997 --> 00:58:42,494.998 There's never more than one name in a seat. 775 00:58:42,894.997 --> 00:58:47,904.998 Your name might appear in more than one seat, but there's never more than one name in a seat. 776 00:58:47,904.998 --> 00:58:51,329.998 Because if more than one person owns something Nobody else. 777 00:58:52,529.998 --> 00:58:53,789.998 That's it in a nutshell. 778 00:58:53,789.998 --> 00:59:02,819.997 We say there's seat and roles, think functions, think areas that I own and I, won't drill down any further than that. 779 00:59:02,849.998 --> 00:59:04,99.998 It is a powerful tool. 780 00:59:04,99.998 --> 00:59:08,869.998 Kimberly refers to it as the root of all evil which I always smile, but she's right. 781 00:59:09,369.998 --> 00:59:16,759.998 If there's a problem with how things are going, let's start with the accountability chart that gives us the best picture of what it ought to be. 782 00:59:17,169.998 --> 00:59:27,879.998 Now let's see where the root where the evil really lies the clarity aspect of having the absolute role associated with the seat Was a big one for me. 783 00:59:27,989.998 --> 00:59:32,469.998 I was like, oh that makes too much sense To break it down this way. 784 00:59:32,489.998 --> 00:59:34,89.998 So yeah, thank you for that. 785 00:59:34,99.997 --> 00:59:49,484.998 And those five leadership abilities, I think Hopefully everyone listening can find Something there that's relevant, meaningful for them and that, they can sharpen their acts with a little bit, that they can apply some additional focus on in every episode. 786 00:59:49,484.998 --> 00:59:51,414.998 We say, use this as a clarity break in some way. 787 00:59:51,664.998 --> 00:59:51,904.998 Yeah. 788 00:59:52,374.998 --> 00:59:58,444.998 Use this as a moment to pause, to self assess, think about what are the things you're really good at. 789 00:59:59,174.998 --> 01:00:05,104.998 One of the things that you need to put some additional care and effort into strengthening. 790 01:00:05,794.998 --> 01:00:08,524.998 And I'm sure there's one of those five leadership abilities. 791 01:00:09,154.998 --> 01:00:14,544.998 That each person recognizes, Hey, this isn't necessarily my top strength. 792 01:00:15,164.998 --> 01:00:19,664.998 This is somewhere that I should take some deliberate or intentional efforts to get better in. 793 01:00:20,674.997 --> 01:00:21,834.998 So I'd encourage everyone to do that. 794 01:00:22,364.998 --> 01:00:23,304.997 I would as well. 795 01:00:23,324.998 --> 01:00:31,14.998 One of the things from my work with my EOS teams is I see after, let's say a year, four or five sessions. 796 01:00:32,4.998 --> 01:00:36,114.998 We have issues list where here's some problems, some issues we need to solve. 797 01:00:36,714.998 --> 01:00:38,304.998 And we use that terminology. 798 01:00:38,304.998 --> 01:00:49,164.997 We say, okay, which of the five abilities do we need to pour some extra on this issue to get it solved? It's a great word picture of what we can do to move forward. 799 01:00:49,914.997 --> 01:00:54,774.998 And it helps us sharpen our, what you said, sharpen our ax, make a finer point. 800 01:00:54,814.998 --> 01:00:55,144.998 Yeah. 801 01:00:55,744.998 --> 01:01:05,169.998 When groups have a system like this, It gives them clarity because there's common understanding, common language, common tools. 802 01:01:06,39.998 --> 01:01:21,859.998 Everyone's rowing together, right? It's not that you've got John over here, who's introducing this way of thinking or a philosophy or a tool that nobody else has seen while Susan has her own take on things. 803 01:01:22,594.998 --> 01:01:26,424.998 Just getting on the same page is so important. 804 01:01:26,494.998 --> 01:01:43,954.997 And I'd felt that with different systems, tools over the years, but not assembled in the such a way that EOS that just perfectly puts a bow on it and makes it easy if, you're entrepreneurial minded. 805 01:01:44,864.997 --> 01:01:46,994.997 And I've seen some larger, organizations. 806 01:01:47,719.998 --> 01:01:55,269.998 Implemented successfully at a division level or they're like, I'm going to find a way to muscle this thing. 807 01:01:55,269.998 --> 01:02:11,169.998 And I know our target market for EOS clients is a little bit small to midsize businesses, but we're not talking about companies that have 10, 000 employees, unless they do truly have. 808 01:02:12,84.998 --> 01:02:17,164.998 That entrepreneurial mindset and a way of doing it at a division level. 809 01:02:18,24.998 --> 01:02:21,334.998 Who would you say what, is that kind of. 810 01:02:22,764.998 --> 01:02:39,364.997 Is there an ideal target market or client that you've seen for EOS? So my current clients run from, say, 15, 17 employees to 3 million a year, up to around 200 million, maybe 200 employees. 811 01:02:40,424.997 --> 01:02:43,464.998 I know Kimberly, Ron, they have some larger than that. 812 01:02:43,774.998 --> 01:02:45,464.998 We generally don't go smaller than that. 813 01:02:45,914.998 --> 01:02:58,584.998 The rule of thumb is, are you entrepreneurially led? So for example, one of my clients is multinational multi continent, but they are led from the top by six people. 814 01:02:59,184.998 --> 01:03:01,644.998 And those six people know the business inside out. 815 01:03:02,184.997 --> 01:03:05,944.998 They could go down and work on the floor of any place, right? They're not. 816 01:03:07,649.998 --> 01:03:12,539.998 A big corporation where the decision this decision has to go through this committee. 817 01:03:13,119.998 --> 01:03:25,779.998 That entrepreneurial mindset that you just said and let me turn this around on you a little bit, Joe you're not an EOS implementer, but you work with a lot of our EOS teams from the end to the storm. 818 01:03:25,839.998 --> 01:03:28,949.998 What do you see? That is different. 819 01:03:28,949.998 --> 01:03:33,19.998 What do you see that, that, wow, this is the mojo feels different here. 820 01:03:33,19.998 --> 01:03:38,189.998 What do you see with those that are operating on EOS? Yes. 821 01:03:39,189.998 --> 01:03:41,359.998 The meeting effectiveness stands out for sure. 822 01:03:42,349.998 --> 01:03:48,819.998 But I think it's the rocks, like the, quarterly initiatives, the, okay. 823 01:03:49,79.998 --> 01:03:56,819.998 Other people may have a hand to play in these, but ultimately it's this person's risk, the way that rocks tie into our level tens. 824 01:03:57,889.998 --> 01:04:05,969.998 And our milestone with cascade information so that way anyone affected or involved knows this is what the company is working on. 825 01:04:05,979.998 --> 01:04:06,989.998 This is what's important. 826 01:04:07,649.998 --> 01:04:10,449.998 Who is responsible for it and the progress being made against it. 827 01:04:11,439.998 --> 01:04:14,959.998 That has been something I hear. 828 01:04:15,639.998 --> 01:04:24,89.998 I see and I've lived that are probably some of the most meaningful aspects or unique aspects of it. 829 01:04:25,89.998 --> 01:04:42,569.998 As far as target market, like even some of the clients I work with are not necessarily right sized for EOS, but I also have interactions where like with everything that we do, we're influenced by countless different things. 830 01:04:42,569.998 --> 01:04:48,999.997 Find what's relevant, find what's meaningful, find something that helps you grow. 831 01:04:49,739.998 --> 01:04:51,229.998 And make incremental progress. 832 01:04:51,229.998 --> 01:05:01,329.998 And when I talked to somebody who's maybe a huge organization that is not entrepreneurial, I'd still recommend traction. 833 01:05:01,589.998 --> 01:05:02,349.998 Oh, absolutely. 834 01:05:02,379.998 --> 01:05:10,559.998 I'd still recommend anything from the library or the, tool set as a way for you to just get stuff done. 835 01:05:10,949.998 --> 01:05:17,249.998 And I think there, there's a purity component of it when you are right size that. 836 01:05:18,269.998 --> 01:05:31,479.997 You, Ron, Kimberly, help organizations kind of stick to because it can get really muddy, right? If there's Chad OS and Bill OS instead of EOS, these hybrid forms. 837 01:05:31,479.998 --> 01:05:39,639.998 But I think for, everybody as with as much as you're consuming, as you're influenced by exposed to. 838 01:05:40,399.998 --> 01:05:47,989.998 If we can just get more disciplined about capturing it in some way and taking intentional actions to implement and make some progress on it, I think we'll be in a better place. 839 01:05:48,39.998 --> 01:05:48,649.998 I think that's... 840 01:05:49,69.998 --> 01:05:50,709.998 And I would throw this in as well. 841 01:05:51,689.998 --> 01:05:55,169.998 It is about people who want to make a change. 842 01:05:55,509.998 --> 01:05:56,129.998 They want... 843 01:05:56,194.998 --> 01:05:57,564.998 to be different and better. 844 01:05:57,974.998 --> 01:05:59,604.998 Some of my clients are not businesses. 845 01:05:59,624.998 --> 01:06:00,744.998 They're non profits. 846 01:06:01,764.998 --> 01:06:03,614.998 A church with three different campuses. 847 01:06:03,614.998 --> 01:06:11,244.997 I have some pure non profit organizations, but their leadership team, they know they've hit a ceiling. 848 01:06:11,754.997 --> 01:06:16,709.898 They know they are working for the greater good, which is another very large aspect of EOS. 849 01:06:17,429.998 --> 01:06:22,639.998 What is the greater good for this organization? And I have absolutely no dichotomy in my head. 850 01:06:22,649.998 --> 01:06:25,249.998 It works well for these groups as well. 851 01:06:25,729.998 --> 01:06:26,709.997 Now, don't get me wrong. 852 01:06:26,999.998 --> 01:06:36,249.997 I am a bonafide capitalist, but when I see this work so well in nonprofits, it's about making a change, making it better. 853 01:06:36,399.997 --> 01:06:36,719.997 Yeah. 854 01:06:37,679.997 --> 01:06:38,99.997 People. 855 01:06:39,119.998 --> 01:06:57,169.998 In every company group I've been a part of, there's an attempt to get everyone on the same page and rowing together, but I'd never seen something else quite like a VTO, which vision, traction, optimizer, right? Organizer. 856 01:06:57,429.998 --> 01:07:00,19.998 Vision, traction, vision, traction, organizer. 857 01:07:00,839.998 --> 01:07:02,979.998 What's a VTO? Can you explain that? I can. 858 01:07:03,944.998 --> 01:07:11,284.998 And I laugh because I've got a nerdy little admission to make as well, but so you have a vision page, you have a traction page. 859 01:07:11,284.998 --> 01:07:20,414.997 There are eight questions that you answer about your organization, and this becomes your touchstone, your guiding. 860 01:07:21,139.998 --> 01:07:22,739.998 It helps you make decisions. 861 01:07:23,89.998 --> 01:07:25,839.998 It helps everybody get on the same page of where we're headed. 862 01:07:26,69.998 --> 01:07:32,479.998 What are our priorities? What are our core values here? And it's not, we don't, these aren't aspirational. 863 01:07:32,509.998 --> 01:07:36,749.998 They're not the promotional poster on the wall the inspirational poster on the wall. 864 01:07:37,89.997 --> 01:07:39,569.998 These are real things and qualities we have now. 865 01:07:40,134.998 --> 01:07:46,654.998 And they are used, this is the secret, they are used to hire, fire, recognize, and reward from top to bottom. 866 01:07:46,994.998 --> 01:07:57,694.997 They are actually used somewhere, not as just fancy writing on the break room wall or in the onboarding packet, but you're talking about the values. 867 01:07:57,724.997 --> 01:08:00,534.998 They are practical, pragmatic, yes. 868 01:08:01,34.998 --> 01:08:01,714.998 And all of it. 869 01:08:02,469.998 --> 01:08:11,99.998 It when you've got that CEO or owner and they come in with the flavor of the month, this shiny thing that attracts them, you and I are both victims of that syndrome, Joe. 870 01:08:11,429.998 --> 01:08:12,549.998 We victimize others. 871 01:08:12,619.998 --> 01:08:13,729.998 We victimize others. 872 01:08:13,799.998 --> 01:08:14,329.998 In that way. 873 01:08:14,689.997 --> 01:08:25,159.998 This because we have as one of those eight questions, what is our core focus? What is our core niche? It helps us encapsulate or incorporate all the things that we should be doing. 874 01:08:25,609.998 --> 01:08:29,439.998 But it also helps guide the organization away from the shiny stuff. 875 01:08:29,809.998 --> 01:08:30,769.998 So it's really good. 876 01:08:30,999.998 --> 01:08:35,449.998 So my nerdy little admission, my wife and I have our own personal VTO. 877 01:08:35,949.998 --> 01:08:36,289.998 Love it. 878 01:08:36,529.997 --> 01:08:38,919.998 We've used it for retirement savings. 879 01:08:38,919.998 --> 01:08:41,749.998 We've used it for projects we're going to get around. 880 01:08:43,149.998 --> 01:08:49,689.998 I hesitate to say this because it sounds like marriage counseling, but I will readily admit that it helps me communicate better. 881 01:08:50,539.998 --> 01:08:52,329.998 And she's always been a good communicator. 882 01:08:52,329.998 --> 01:08:55,699.998 Me, not so much, but it really helps us. 883 01:08:56,269.998 --> 01:09:01,899.998 We don't do a weekly, but we do a regular and it's, really handy. 884 01:09:02,599.997 --> 01:09:04,259.998 So I see it as an organization. 885 01:09:04,279.998 --> 01:09:06,639.997 I have one team, they laminated their. 886 01:09:07,259.998 --> 01:09:08,719.998 There's and put it up on the wall. 887 01:09:08,719.998 --> 01:09:41,599.998 And if they're in a meeting with the leadership team or some mid manager team, and there's a big discussion going on, they point at it and say, Hey, this thing we're talking about this problem or this idea or this strength or weakness, how does it affect where we're headed in the next year? The next three years, the next 10 years, is it in line with our core values? Is this what we tell people we do? It's a great, tool having it captured on a front and back that this is what we need to stay true to. 888 01:09:41,599.998 --> 01:09:59,779.998 This is how we can actually make decisions based on what we agreed on, but also get others rallied around what we're all about and make sure that they're included, involved and aware of what's most important to us as an organization. 889 01:09:59,779.998 --> 01:10:00,759.998 That's where I see it. 890 01:10:01,824.998 --> 01:10:12,584.998 Having so much value is I've seen you and other team members guide some of our clients through having a town hall or a state of the union. 891 01:10:13,394.998 --> 01:10:26,374.998 What is there an EOS term? We call it a rollout, right? And EOS rollout, a way of getting everyone in the organization on the same page in review of that VTO document. 892 01:10:27,224.998 --> 01:10:27,724.998 And then. 893 01:10:28,89.998 --> 01:10:36,309.998 There being some sort of update to what's happening with it is just brilliant and simple. 894 01:10:36,979.998 --> 01:10:41,919.998 And I think that's really something every organization can benefit from. 895 01:10:41,939.998 --> 01:10:53,139.998 And it's, it helped me jump right in with CultureShoc and make decisions based on you could see that here's how we do it here and here's who does it here and here's what they do. 896 01:10:53,489.998 --> 01:10:53,789.998 Yeah. 897 01:10:53,939.998 --> 01:10:55,639.998 Otherwise, I would not have had. 898 01:10:56,14.998 --> 01:11:10,674.998 Nearly the level of confidence putting my thumbprint on the sort of things that I have because I would have been questioning if this decision was in line with what got us here and what formed CultureShoc. 899 01:11:10,694.998 --> 01:11:19,514.997 And because of that, I can constantly look to it and say does it align with this core focus? These values? Can I say hell? Yeah, let's go. 900 01:11:19,684.997 --> 01:11:25,509.998 I know that I Everyone else will be aligned and in support of this because that's our North star. 901 01:11:25,699.998 --> 01:11:26,259.998 Exactly. 902 01:11:26,559.998 --> 01:11:29,739.998 I don't want to beat it to death, but I just felt like that was important though. 903 01:11:29,819.997 --> 01:11:31,289.998 It is so powerful. 904 01:11:31,734.998 --> 01:11:34,824.998 And so important that I give it away. 905 01:11:34,834.998 --> 01:11:42,494.998 If anybody's listening and they're like, Hey Jim, could we get a BTO? Yes, I will come sit down with you, show you how to use it and leave it with you for free. 906 01:11:42,744.997 --> 01:11:43,104.997 Awesome. 907 01:11:43,274.998 --> 01:11:43,694.998 Okay. 908 01:11:43,784.997 --> 01:11:46,804.997 So it's just, I'm a believer in the description. 909 01:11:46,844.998 --> 01:11:48,804.998 I'll make sure that your information is on there. 910 01:11:48,814.997 --> 01:11:53,394.998 If you're curious about what this looks like or how to actually fill one out, you can reach out to Jim. 911 01:11:53,824.998 --> 01:11:54,514.998 I'll take care of it. 912 01:11:54,514.998 --> 01:11:57,484.998 We'll talk you through it and at least get you off on the right foot. 913 01:11:57,564.998 --> 01:11:57,854.998 Yep. 914 01:11:58,544.998 --> 01:11:58,734.998 Love it. 915 01:11:59,849.998 --> 01:12:03,389.998 What else, Jim, what would you say? We, hit on quite a few things. 916 01:12:04,129.998 --> 01:12:05,729.998 This isn't the only time we're going to have you on here. 917 01:12:06,59.998 --> 01:12:08,639.997 So I don't want either of us to feel like we got to get it all in. 918 01:12:09,649.998 --> 01:12:20,569.998 I'd like the listeners to, hear more about the, time as an implementer and the storms that you face, some of the, things you overcome and that your teams have overcome. 919 01:12:20,759.998 --> 01:12:22,989.998 We can do a few more episodes in the future. 920 01:12:23,979.998 --> 01:12:28,499.998 What would you say though? You're great at distilling. 921 01:12:29,244.998 --> 01:12:37,474.998 Wisdom down and the way that you shared that story about your personal best and how you shared that with your grandson, right? My grandson. 922 01:12:38,444.998 --> 01:12:53,44.998 How would you do that for our listeners? Like when you think about I'm sure we have some folks that are executives and owners tuning into this, but also emerging leaders, first time managers, middle managers, people looking to grow their career. 923 01:12:54,4.998 --> 01:13:01,834.998 what would be your, sentiment, wisdom, advice, anything that you did not yet get a chance to share that you think could help somebody. 924 01:13:02,319.998 --> 01:13:04,959.998 Who might be listening to this today? That's a great question, Joe. 925 01:13:06,819.998 --> 01:13:08,109.998 I can tell you this simply. 926 01:13:09,79.998 --> 01:13:14,369.998 So I started my first business in 1995 and was a great run. 927 01:13:14,709.997 --> 01:13:16,329.997 I love doing it. 928 01:13:16,379.997 --> 01:13:18,199.998 I'm still proud of that work. 929 01:13:18,929.999 --> 01:13:21,779.998 Still have a lot of friends we used to work together there. 930 01:13:22,674.998 --> 01:13:31,194.998 Had I a business method, then, like this, I might still just be doing that business. 931 01:13:32,354.997 --> 01:13:35,274.998 Or, I might have moved on to 20 new things. 932 01:13:36,224.998 --> 01:13:42,364.998 This is a, this is something they don't teach you in school, that I purely wish they would. 933 01:13:43,84.998 --> 01:13:51,24.998 It is such a foundational, fundamental tool that that's the best thing I can say. 934 01:13:51,24.998 --> 01:13:53,54.998 I wish I had learned it a long time ago. 935 01:13:53,114.998 --> 01:13:54,154.998 We're talking to EOS. 936 01:13:54,184.998 --> 01:13:55,584.998 We're talking EOS. 937 01:13:56,664.998 --> 01:13:57,534.998 And that says something. 938 01:13:57,534.998 --> 01:14:01,294.998 So I know that was one of the topics I wanted to cover today, but. 939 01:14:01,824.998 --> 01:14:09,174.998 But with it having such a profound impact that you go back and tell your 25 year old version. 940 01:14:09,174.998 --> 01:14:16,604.998 So six or seven years ago, version of you that, that advice or wisdom and also for our listeners. 941 01:14:17,574.998 --> 01:14:27,604.998 I'm sure everybody can take something from it and it can have that a similar impact if not the same regardless if you're a business owner or not. 942 01:14:28,504.998 --> 01:14:45,829.998 I imagine, what would you say if I am a first time manager, how do I dip my toe in? What would you recommend? So the way I started we'll send you a book, give me a call, I'll get you a book, read the traction book, bear down on the L10 meeting. 943 01:14:46,369.998 --> 01:14:50,159.997 That is a skill that you can delegate up, down, or sideways. 944 01:14:50,649.998 --> 01:14:55,9.998 It will help you in any meeting that you have to run or any meeting you're in. 945 01:14:55,859.998 --> 01:14:57,219.998 Fantastic tool. 946 01:14:57,379.998 --> 01:15:00,119.998 It's a great, as you say, a great place to dip your toe in. 947 01:15:00,949.998 --> 01:15:04,689.998 And frankly, it's a good starting point because that's a weakness for many, people. 948 01:15:05,379.998 --> 01:15:09,869.998 When was the last time you were in a meeting you loved, Joe? A week or two ago. 949 01:15:09,889.998 --> 01:15:13,379.998 But before that, some of them got pretty rough. 950 01:15:13,389.998 --> 01:15:13,679.998 Yeah. 951 01:15:13,689.997 --> 01:15:14,869.998 And at the end of it, we're like, wait. 952 01:15:15,344.998 --> 01:15:29,414.997 Who's doing what did anybody capture that did do we all have different notes and different action items here? Does anyone actually know what the other persons are? Why did that take an hour and a half? I feel like that was the same meeting we had three days ago Right the list goes on right there. 953 01:15:29,504.998 --> 01:15:35,314.998 We've all been subjected to and probably subjected others to some really bad meetings Yes, I love that recommendation. 954 01:15:35,314.998 --> 01:15:35,894.998 That's a good one. 955 01:15:35,924.998 --> 01:15:37,364.998 Thank you reach out to Jim. 956 01:15:37,434.998 --> 01:15:48,189.998 He'll get you a copy attraction if you'd like it Take you through the vision traction organizer Personal or professional, right? Do one for the business, or if somebody wants to do the personal plan, I would be glad to help you. 957 01:15:48,209.998 --> 01:15:49,209.998 He'd be happy to help. 958 01:15:49,719.998 --> 01:15:50,889.998 Jim is one of our coaches. 959 01:15:50,899.998 --> 01:15:57,239.998 Jim has worked with us onto the Into the Storm leader side, doing facilitation and team building. 960 01:15:57,889.998 --> 01:16:02,869.998 Jim is there's different levels of EOS implementer, right? Or like certification. 961 01:16:02,869.998 --> 01:16:04,269.998 Yeah, so I'm a professional. 962 01:16:04,339.998 --> 01:16:06,419.998 He's a professional EOS implementer. 963 01:16:07,239.998 --> 01:16:08,889.998 He's a former business owner. 964 01:16:08,889.998 --> 01:16:11,309.998 He's helped people sell businesses, build businesses. 965 01:16:11,749.998 --> 01:16:13,119.998 He's an awesome human being. 966 01:16:14,119.998 --> 01:16:14,849.998 Truly, man. 967 01:16:14,849.998 --> 01:16:16,789.998 I just, I'm grateful to work with you. 968 01:16:17,904.998 --> 01:16:20,234.998 I, love our dynamic and relationship. 969 01:16:20,514.998 --> 01:16:25,554.998 We've had some, healthy conflict at times in some of our meetings, which we embrace. 970 01:16:26,214.998 --> 01:16:27,584.998 I don't think it takes anything away. 971 01:16:27,584.998 --> 01:16:33,734.998 In fact, I think it adds to the dynamic and the connection that we have and the great things that we can do together. 972 01:16:33,734.998 --> 01:16:35,514.998 So reach out to Jim. 973 01:16:35,524.997 --> 01:16:36,414.998 He is the man. 974 01:16:37,74.998 --> 01:16:37,564.998 Thank you, Joe. 975 01:16:37,724.998 --> 01:16:42,644.998 Anything else that you want to share with our listeners today before we wrap? Just really appreciate you having me in to talk today, Joe. 976 01:16:42,644.998 --> 01:16:44,744.998 You do a great job with this and I appreciate it. 977 01:16:45,164.998 --> 01:16:45,524.998 Thank you. 978 01:16:45,624.998 --> 01:16:46,924.998 I appreciate you. 979 01:16:47,144.998 --> 01:16:48,324.998 I hope the listeners do too. 980 01:16:48,374.998 --> 01:16:49,934.998 They found something valuable in this. 981 01:16:50,984.998 --> 01:16:57,454.998 Like I said, you can check in the show notes, the description for the links that we mentioned regarding some of the books. 982 01:16:57,464.998 --> 01:17:03,484.998 If you want a copy of Traction, if you want to reach out to Jim and anything else that we mentioned today, I'll make sure is linked down there. 983 01:17:03,694.998 --> 01:17:04,644.998 Thank you for tuning in. 984 01:17:04,684.998 --> 01:17:06,864.998 I hope that you'll subscribe, share this, like it. 985 01:17:07,184.998 --> 01:17:08,544.998 If you were just listening today. 986 01:17:08,789.998 --> 01:17:09,789.998 Hop over to YouTube. 987 01:17:09,849.998 --> 01:17:12,189.998 We are recording video for all of these as well. 988 01:17:13,19.998 --> 01:17:15,859.998 And subscribe to our CultureShoc YouTube channel. 989 01:17:15,859.998 --> 01:17:19,369.998 So that way you can tune into the video version of some of our episodes. 990 01:17:19,929.998 --> 01:17:20,479.998 See you next time. 991 01:17:22,479.998 --> 01:17:23,769.998 Yes, you did it. 992 01:17:23,799.998 --> 01:17:25,459.998 You hung around to the end on this one. 993 01:17:25,759.998 --> 01:17:26,519.998 I knew you would. 994 01:17:26,519.998 --> 01:17:27,729.998 I appreciate you. 995 01:17:27,779.998 --> 01:17:32,789.998 And I just wanted to tell you, thank you very much for tuning into the storm leaders. 996 01:17:33,199.998 --> 01:17:36,719.998 I hope that you're finding something of value in each of these episodes that you listen to. 997 01:17:36,719.998 --> 01:17:38,699.998 And it helps you level up as a leader. 998 01:17:38,869.997 --> 01:17:39,699.997 Your people deserve it. 999 01:17:40,579.998 --> 01:17:43,649.998 Listen, we'd really appreciate if you take it one step further. 1000 01:17:44,129.998 --> 01:17:46,319.998 Share what we're putting out there on social media. 1001 01:17:46,379.998 --> 01:17:58,859.997 If you're listening to this hop on YouTube, hit subscribe, help us grow this thing and get it in front of more people so that way we can make a direct and positive impact on more emerging leaders and ultimately more workplace cultures. 1002 01:17:59,479.998 --> 01:18:03,529.998 If you do shoot me a note after joe@cultureshoc.com 1003 01:18:03,729.998 --> 01:18:06,789.998 I'm happy to send you a free Buffalo t shirt for your efforts. 1004 01:18:07,309.998 --> 01:18:07,919.998 Thank you much. 1005 01:18:07,939.998 --> 01:18:08,659.998 We'll see you next time.

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S1E8: From EOS Client to EOS Implementer | Jim Tennant (Video)

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}S1E8: From EOS Client to EOS Implementer | Jim Tennant (Video)