Ep.23 - Hospitality First: Chef Namo Chowcharoen on Creating Welcoming Dining Experiences

In Episode 23 of 'Let's Set Your Table', we’re joined by Executive Chef Namo Chowcharoen, the culinary leader behind The Franklin Room in Chicago. Chef Namo shares his insights on the restaurant industry, emphasizing the importance of hospitality and customer service.

He discusses his unique approach to creating a welcoming environment for diners, the cultural influences that shape his culinary philosophy, and his plans to open a new Thai restaurant in Chicago. Throughout the conversation, Chef Namo highlights the significance of treating staff and customers with respect and kindness, fostering a sense of community within the restaurant space.

 

Takeaways

• Chef Namo emphasizes the importance of creating a welcoming environment for customers.
• He believes that customer service is about building relationships, not just transactions.
• The restaurant industry is highly competitive, and unique offerings are essential for survival.
• Cultural influences play a significant role in shaping dining experiences.
• Chef Namo's culinary journey reflects a blend of Western and Thai influences.
• He aims to introduce authentic Thai cuisine to Chicago with his new restaurant.
• Consistency in service and food quality is crucial for customer retention.
• Chef Namo values every team member's contribution, from dishwashers to chefs.
• He advocates for a more equitable pay structure in the restaurant industry.
• The future of dining experiences will require adaptation to changing customer expectations.

Chapters

00:00 - Cold Open: Reviews & Dining Choices 00:32 - Intro: Welcome & Host Panel 01:15 - Guest Spotlight: Executive Chef Namo of The Franklin Room 01:52 - Sponsor Message: Hode Group Chicago Showroom 02:52 - Philosophy of Hospitality & Safe Spaces 06:45 - Customer Service, Reviews & Post-COVID Staffing 10:40 - Launching a New Thai Restaurant in Chicago 13:54 - Service Standards, Tipping Culture & Team Respect 17:37 - Valuing Every Role: Dishwashers to Servers 22:45 - An Inspiring Menu & Culinary Inspiration 28:48 - Future Vision: Thailand Culture & "Taiwan 101" 30:42 - Surviving Competition & Evolving Restaurant Culture 33:00 - Equality, Fair Pay & Chef as HR Leader 37:22 - Closing Thoughts & Speakeasy Surprise 37:43 - Outro: Stay Connected & Leave a Review

 

Links

-  Explore our innovative, industry leading lineup of manufacturers we rep at: hodegroup.com

-  Visit the Hode Group Chicago Showroom: hodegroupshowroom.com

-  Listen to Let’s Set Your Table on Apple Podcasts