Louise Lally Training Academy

In this episode I will be chatting to Sales Relationship Coach Jason Cooper. We discuss the power of relationship building with customers.

Some of the topics we discussed were:

• Selling and focusing on the Customer first and Sale second Relationship approach when building trust and rapport with customers.
• We also delve into attaining new customers and retaining the ones we have.
• Dealing with rejection in sales and strategies to ...

In this episode of the Retail Growth series I will be speaking to Claire Boscq Scott. Claire is a bestselling author and creator of the BizShui Method whereby Feng Shui principals are applied to organisations to improve and grow customer and employee experiences.

I will be discussing:

• How Retailers can implement Feng Shui methods to drive a better experience that drives growth in a business.
• Using the sensory experience by touc...

In this episode I will be delving into the role coaching, mentoring and training plays in Retail and how to best implement this in organizations in order to retain and engage staff in the workplace. I will be speaking to Robb Marr Coach and author of "The Lost 90%" we chat about his book and the role it has played in his own journey.

In the discussion we delved into some of the following;

• Both Louise and Robb will share their o...

In this episode I am speaking to Tim Radley on Retail Buying and Stock Management.

We discussed the following:

• How Retail has evolved over time and the new bottom-up structure businesses are now moving into.
• We share insights into how Retailers can structure better processes to drive a more collaborative approach to their buying and ranging of stock in stores.
• How staff can play a key role in stock purchasing and management in ...

In this episode I spoke with Jim Frawley on leadership and coaching in the workplace and how management teams can cultivate this more. We discussed some challenges and opportunities that leadership teams have when coaching teams in the workplace.

• The challenges facing leaders in the workplace currently.
• The current trends in the workplace and how this is impacting succession planning and staff retention.
• Culture and change with...

In this episode I spoke with sustainability consultant Linda Warde founder of Green Zebra a company that looks to support and educate Retailers on having a more sustainable approach to how they operate their stores.

We will discuss the following:

• Understanding the complexities of sustainability practices in Retailers.
• How SME Retailers can start the process and what steps are needed in order to implement sustainability in their...

In this episode I spoke with David Nally HR for the DIY Retailer Woodies DIY.

We delved into the challenges that Retailers have currently with retention, recruitment and cultivating a winning culture in a business.

Discussing some of the following araes:

• The key role in having brand values, ethos and a mission statement has in your business and how to integrate this into your people strategy.
• How Woodies DIY grew as a business ...

In this episode I spoke with Oonagh O Hagan entrepreneur and owner of Meaghers pharmacy. We discussed her journey into setting up her first business and the strategies she used to grow her team and extend her store portfolio. 

Some of the areas we discussed were;

• Having a clear vision of your business who you serve, and the ethos and mission embedded into that business.
• Having values that support your business purpose and peopl...

In this episode of the leadership growth series I spoke with Hortense Le Gentil author of "Aligned: Connecting Your True Self with the Leader You were meant to be."

We discussed the following:

• The role of alignment within ourselves and how do we find that if we are lost or seeking that understanding of fulfilment.
• Understanding our own purpose and the role it plays in our lives every day and the impact that has on how we lead t...

In this second episode of the Leadership Growth series I spoke to Dr Susie Mitchell an internationally renowned Coach. We spoke about:

1. How leaders support the team as a collective when coaching them on learned behaviours and emotional habits to be unlearned.
2. What is the key ingredient to putting this into practice as a coach.
3. What role does having a purpose play in a persons overall fulfillment in life.
4. What is the biggest bloc...

In this episode of the leadership growth series. I am joined by Simon Haigh a thought leader in leadership. We deep dived into the challenges of being in leadership and how teams manage through poor leadership and the impact this has on culture, passion and overall job satisfaction.

We discussed challenges that leaders face in the present and how previous authoritarian styles have impacted those changes in the workplace.

We discuss...

In this episode of the six-part leadership growth series I am joined with Paula King Master Coach. 

We discussed:

1. The role of new leaders in the workplace fostering coaching for the first time with teams new and already established what approach to take.
2. Empathy in leadership and having a balanced approach that doesn't lead to burnout through the use of self-regulation and awareness.
3. Coaching models that managers can utilize wh...

In this episode I was joined by Sile Ui Chiarain Psychotherapist and actress to discuss vulnerability and authentic leadership.

We discussed:

1. How can leaders be able to get in touch with their vulnerability within a productive discussion, requires an integrity in the transparency of being authentic to oneself.
2. How authentic leadership is an ethical and accountable "lead our ship" style that embraces weaknesses as a strength, wh...

In this episode of this four-part series I will be discussing a topic each week with Tim Radley owner of VM Unleashed and author. In this first episode we discussed Store Concepts:

1. We delved into 4 areas Shopper Paradise, Collection Crossroads, Community Hub and Business Centres.
2. Less stock and more showcasing of products with experiences built into the instore customer journey.
3. The move from building a store centered around st...

In this second installment of the four-part series Retailing with Meaning we discuss Shop Merchandising and Display. If your selling products this is one really not to be missed, we discussed the following: -Measuring linear per sq footage, turnover per sq foot and how smaller businesses can create free tools to measure turnover in their Retail Businesses. -Store windows and sight line of stock on floor fixtures and the role they...

In this third installment of this four-part series "Retailing with Meaning" we discussed "The People in Your Retail Business" covering the following areas:

- The importance of getting the basics right with your staff starting with your onboarding, training the team and succession planning. - The role of the team on the shop floor, head office departments and collaborating within these. We will look at how this can add value and str...

In this last episode of this four-part series Retailing with Meaning. We delve into sustainability and ethics within retail brands. 

The areas we discussed:

1. How can smaller Retailers make everyday changes to be more sustainable.
2. The role that ethics plays in sustainability within Retailers and how some brands are leading the way in driving this as part of their social responsibility culture.
3. Emerging Retailers that are leading ...

In this first episode in a three part series, I will be discussing with my guest Richard Liverman all things related to Retail Marketing. We discuss best practices, innovation in this space and how Retailers can get more clarity on how to execute marketing for their bricks and mortar retail stores.

We discuss strategies around using a low-cost budget to none at all in retail marketing and how you can leverage this more to drive foo...