Communicate Effectively at Work: CEO Strategies for Mastering Listening, Speaking & Cross-Cultural Skills

• In this transformational episode of the Luxury Unplugged Podcast, we’re featuring Costa Rica’s BPO CEO Richard Blank, who shares real-world communication strategies from decades in the call center and telemarketing industries.

Whether you're a team leader, remote professional, or aspiring speaker, you’ll gain insight into how to communicate effectively with people in authority, how to build trust across cultures, and how to turn active listening into your greatest leadership tool.

🎯 What You’ll Learn in This Episode:

• How to overcome social anxiety in high-pressure communication settings

• The power of verbal and non-verbal communication in call center success

• Tips for improving conversational English and cross-cultural clarity

• How to handle difficult conversations with diplomacy

• Listening techniques used by successful CEOs and sales leaders

🧠 Whether you're in telemarketing, consulting, remote work, or team management—this episode is packed with wisdom nuggets to elevate your communication game and unlock your full professional potential.




Show Notes: http://plush-ink.com/blogs/eq-is-the-new-iq-emotional-intelligence-that-elevates-influence-2/

🕒 Timestamps:

00:00 – Introduction: Why Communication Skills Matter at Work
02:15 – Meet Richard Blank: BPO CEO & Communication Mentor
06:40 – The Psychology of Social Anxiety in Workplace Settings
10:22 – Mastering Listening Skills: Richard’s Top Techniques
14:18 – Reading Verbal & Nonverbal Cues for Better Results
18:05 – Improving Conversational English with Simple Adjustments
22:14 – Communicating Across Cultures: Do’s and Don’ts
26:40 – Handling Difficult Clients with Empathy and Confidence
31:28 – The Role of Presentation Skills in BPO & Remote Work
36:15 – How to Set Clear Goals in a Fast-Paced Work Environment
40:40 – Final Takeaways: Your Communication Action Plan

✨ Want to level up your business voice and personal brand?

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🔗 Links

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