Link for Free CME Credit:
https://cmetracker.net/UTHSCSA/Publisher?page=pubOpen#/getCertificate/10098672
In this episode of Pediatrics Now, host Holly Wayment engages in a conversation with Matthew Anderson, Vice President of Customer Service at PayPal and Venmo. Together, they explore the transformative lessons that pediatric practitioners can learn from customer service practices in the corporate world. Discover how fostering professionalism and empathy among medical teams enhances patient relationships, and learn practical strategies for addressing sensitive topics such as financial discussions with grace. Anderson shares valuable insights on improving customer service in pediatrics, underscoring the power of incremental changes, relationship building, and transparent communication. Tune in for a thought-provoking discussion on creating a more patient-centered and harmonious pediatric practice.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Therapy Gecko
An unlicensed lizard psychologist travels the universe talking to strangers about absolutely nothing. TO CALL THE GECKO: follow me on https://www.twitch.tv/lyleforever to get a notification for when I am taking calls. I am usually live Mondays, Wednesdays, and Fridays but lately a lot of other times too. I am a gecko.