Welcome back to another firecracker of an episode on Playing With Perspective – The Suspended Animation Podcast! 🔥
============================================================
*** Always looking for fantastic guests for upcoming shows - feel free to buzz me on 0414659800 to chat or 👉 https://www.mixo.io/site/podcast-guest-booking-2fh52
===========================================================
In this episode, we’re diving deep into one of the trickiest (but most powerful) skills we can develop in business and in life — how to handle tough conversations and difficult people… and there’s no better guide than the incredible Mark McPherson! 🎯
With over 45 years of hands-on experience, Mark has seen it all. Whether it’s staff tension, frontline drama, or high-stakes workplace conversations, he’s built a proven toolkit to help professionals confidently inform, inspire, and influence — even when the heat is on. 💼💬
Mark is the genius behind the Workplace Performance Blueprint, Agent Provocateur Role-Plays, and Personal Conversation Scripts. His mission? To empower you with real-world, down-to-earth tools that actually work when it comes to navigating challenging conversations and personalities. 🙌
💡 We unpack:
- Why "difficult people" are difficult — and how to spot them early
- What makes a conversation “tough” (and how to reframe it)
- Mark’s 9 Types of Tough Conversations — and how to tackle each one
- Powerful mindset shifts and strategies to approach conflict with clarity
- The role of scripting in building confidence and staying in control
- Real-life success stories from the front lines
- And so much more!
Whether you're leading a team, dealing with a tricky client, or just want to master the art of calm under pressure — this episode is packed with practical insights you can use immediately! 🎯
👉 Tune in now, take notes, and start showing up stronger in every conversation.
🎧 Don’t forget to subscribe, share, and leave us a review if this episode gave you something to think about!
Find out more about Mark and his brilliant work here:
Website - http://markmcpherson.com.au/
LinkedIn - https://www.linkedin.com/in/markmcpherson1/
FB - https://www.facebook.com/BestPracticeBehaviourForBilliantCustomerService
YouTube - https://www.youtube.com/@MarkMcPherson1
Popular Podcasts
NFL Daily with Gregg Rosenthal
Gregg Rosenthal and a rotating crew of elite NFL Media co-hosts, including Patrick Claybon, Colleen Wolfe, Steve Wyche, Nick Shook and Jourdan Rodrigue of The Athletic get you caught up daily on all the NFL news and analysis you need to be smarter and funnier than your friends.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com