PMP Industry Insiders

In this episode, Dan and Donnie tap into their experiences as owners and managers to share their thoughts on the importance of effective leadership and how to be a good leader. Tune in for their perspectives on what it takes to positively transform your company culture through leadership in the pest and lawn industry.   Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services  ...

This week Seth Watson joins Dan and Donnie to share what it takes to successfully incorporate virtual assistants into pest control operations. As the owner of Arete Pest Control and Focus Virtual Assistants, Seth shares first-hand lessons learned, common pitfalls and details about costs, communication strategies, legalities and more.

 

Guest: Seth Watson, Owner, Arete Pest Control and Focus Virtual Assistants   Hosts:  Dan Gordo...

PestSure's Todd Burke joins Dan and Donnie this week to give an update on the commercial insurance market. He covers various challenges, including auto insurance difficulties, the rise in private equity-funded claims and adequate umbrella coverage limits, and provides recommendations for pest business owners regarding insurance coverage. 

Guest: Todd Burke, COO, PestSure Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialist...

🎙️ Welcome to Insiders Rewind — Recapping May!

This month, we’re diving into insights from Episodes 224-228

✅ Episode Highlights: Ep. 224: Triangle & Voice for Pest: How this amazing tech can flag customers that could be ready to turn away.

Ep. 225: Are You Recession Ready? What to do when the slow times come around.

Ep. 226: Cybersecurity! If you're handling customer credit cards, it is important to protect them AND protect y...

Tom Jarzynka, VP of Technical & Training for Massey Services, joins Dan and Donnie this week to share his journey in the pest control industry and talk about credentials. As a member of NPMA's QualityPro board, Tom shares what it takes to become accredited, how it helps pest control companies in practical terms and what's coming down the pike for the program.

 

Guest: Tom Jarzynka, Vice President of Technical & Training, Ma...

This week Dan and Donnie discuss the prevalence of cyber attacks on small businesses. They cover common threats (phishing scams, ransomware attacks and data breaches), first-hand experiences and real-world case studies. Finally, they share several strategies for protecting your company from cyber attacks to avoid costly consequences.

 

Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Servi...

🎙️ Welcome to Insiders Rewind — Recapping April!

This month, we’re diving into insights from Episodes 220 to 223,

✅ Episode Highlights: Ep. 220: Accurate Reports - Are you squeezing enough value out of your CRM data?

Ep. 221: Tariffs! - Lots of chemicals used in the pest control industry come from other countries. What is the impact on these with all of the tariff talk?

Ep. 222: AI CSRs - Ka Tsu from Avoca AI explains more about A...

Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, including enhanced efficiency and reporting features, and discuss the AI capabilities Donnie is most excited about.   Guest: Raymond Kidwell, Director of Business Developmen...

This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away."

 

Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions   Hosts:  Dan Gordon, PCO Bookkeepers &a...

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.

 

Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI   Hosts:  Dan Gordon, PCO Bookkeepers & M&...

Welcome to Insiders Rewind — Recapping March!

 

This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success!

 

Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation.

Ep. 217: Taxes 101 — Dan and Donnie share tax tips and...

On this episode, Dan and Donnie welcome Bryan Clayton, CEO and co-founder of GreenPal, an online marketplace that connects homeowners with lawn mowing professionals. He walks through his journey from mowing lawns to scaling and selling a $10 million landscaping company to founding an "Uber for lawn care," and he shares advice for growing as an entrepreneur along the way.    Guest: Bryan Clayton, CEO and Co-Founder, GreenPal  ...

Understanding taxes empowers you to make informed decisions and ultimately saves you money. But many successful business people don't really understand their taxes. In this episode, Dan and Donnie delve into tax-related topics, including individual taxes, capital gains, business income, deductions and the executive order on tax credits.      Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelto...