Cigi and Natalie spend time discussing what good customer service looks like as they share an epic fail they experienced with a Room Mates vendor. They both agree that good customer service, and being willing to go the extra mile, not only makes you a successful business - but also a successful employee.
The Roommates also talk about how in the early days of starting a business, you need to be putting it before everything - and that isn't for everyone. With a Tom Hanks quote "The hard is what makes it great", they admit that most people think they want to be the boss "until they have to do boss..." Don't worry, they keep it PG (or at least their editor does).
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