May 18, 2025 • 13 mins
In this power-packed episode of RV Rental Secrets, co-hosts Garr Russell and Stacy Maxon dive deep into how AI is transforming the way RV rental businesses operate. Broadcasting from a wooded campground with sketchy Starlink service, Stacy shares firsthand how she’s replaced entire roles in her business using AI—saving time, improving customer communication, and increasing efficiency.
Stacy breaks down practical ways RV rental business owners can leverage tools like ChatGPT, custom-trained chatbots, and the new research mode to automate tasks like customer service, itinerary planning, and market research—without sacrificing the personal touch. Garr shares insights from their internal operations and how embracing AI led to reclaiming hours of manual work. They also recommend starting points for those new to AI, including the AI Prompt Whisperer course and the White Beard Strategies community.
Whether you're skeptical of AI or ready to dive in, this episode offers a balanced, down-to-earth look at how to use AI ethically, efficiently, and profitably in your RV rental business. Don’t miss these tips on how to multiply yourself, save hours each week, and stay ahead of the competition.
Mentioned Resources:
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Facebook group: AI Prompts for Entrepreneurs
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AI Prompt Whisperer course (beginner-friendly)
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Welcome to the RV Rental Secrets Podcast.
(00:02):
.999I'm your host, Stacey Maxson, and I'm thrilled to guide you through the journey of launching, growing, and managing a profitable RV rental business. 3 00:00:12,780.997732426 --> 00:00:13,350.997732426 All right. 4 00:00:13,350.997732426 --> 00:00:25,350.997732426 Hey, another episode of RV Rental Secrets podcast co-host Gar Russell, along with Stacy AI master. 5 00:00:25,590.997732426 --> 00:00:33,60.997732426 Actually, Stacy, is this even you or is this a chat bot that you created? How do I know this is really you, Stacey? I know my camera is off today. 6 00:00:33,170.997732426 --> 00:00:35,210.997732426 You know, full-time RV life where. 7 00:00:35,945.997732426 --> 00:00:41,165.997732426 We're in a campground that's really wooded, so our starlink isn't working the best. 8 00:00:41,165.997732426 --> 00:00:44,495.997732426 So I can't have the video on, but I promise it's me that you're talking to. 9 00:00:46,295.997732426 --> 00:00:46,355.997732426 Yeah. 10 00:00:46,355.997732426 --> 00:00:49,505.997732426 See, I'm gonna, I don't know because AI is so freaky. 11 00:00:49,505.997732426 --> 00:01:01,955.997732426 I was watching a video the other day by one of my mentors, Myron Golden, and then finally like 10, 20, 30 seconds in, I realized like the pace of. 12 00:01:02,315.997732426 --> 00:01:09,335.997732426 The words like the, the speed that the words were coming out of his mouth, I finally caught on like, this isn't even Myron. 13 00:01:09,725.997732426 --> 00:01:11,915.997732426 This is an AI generated video. 14 00:01:12,485.997732426 --> 00:01:13,775.997732426 AI is crazy. 15 00:01:14,225.997732426 --> 00:01:15,275.997732426 It really is. 16 00:01:15,275.997732426 --> 00:01:28,925.997732426 I've seen similar videos where now they're using, you know, the voice and the graphics and videos where it's making a person say something that they're not actually saying. 17 00:01:29,855.997732426 --> 00:01:34,505.997732426 It's replicating their voice, their hand gestures, their movements. 18 00:01:34,965.997732426 --> 00:01:38,235.997732426 So yeah, it's really amazing what what's starting to come out. 19 00:01:39,525.997732426 --> 00:01:40,65.99773243 Yeah. 20 00:01:40,305.99773243 --> 00:01:43,935.99773243 So that's gonna be our subject today is we're gonna talk about ai. 21 00:01:44,355.99773243 --> 00:01:46,965.99773243 Stacy, you definitely know much more than I do. 22 00:01:47,295.99773243 --> 00:01:57,165.99773243 We, I don't know, maybe a month or two months ago we switched Stacy's focus to becoming the AI expert and literally. 23 00:01:58,560.99773243 --> 00:02:08,750.99773243 Within a couple months we were, were able to replace one full-time employee with ai and just a whole bunch of other crazy other things. 24 00:02:08,750.99773243 --> 00:02:10,190.99773243 Stacy, I'll let you take it from here. 25 00:02:10,190.99773243 --> 00:02:12,620.99773243 What do you, what do you wanna talk about? Yeah. 26 00:02:12,770.99773243 --> 00:02:22,845.99773243 Well, I mean, I think in running RV rental business, you know, a lot of you may be so entrepreneurs, so you can really leverage AI in another employee. 27 00:02:23,325.99773243 --> 00:02:27,945.99773243 And it's going to cost you a lot less than actually hiring someone. 28 00:02:28,515.99773243 --> 00:02:42,645.99773243 So, you know, some things I've been doing with AI and our business Fireside RV rental is using different chat bots and automations to interact with our customers. 29 00:02:42,895.99773243 --> 00:02:47,35.99773243 And it's a computer doing it so we don't have to have an employee. 30 00:02:47,410.99773243 --> 00:02:54,940.99773243 You know, reaching out to people on Facebook and Instagram and answering all those questions that are coming from our website. 31 00:02:55,340.99773243 --> 00:03:03,110.99773243 We have a chat bot that is trained in what we do and that's what's answering those questions. 32 00:03:03,350.99773243 --> 00:03:12,350.99773243 So to back up a little bit for people that may not be familiar with this is in chat, GPT, I'm sure. 33 00:03:12,710.99773243 --> 00:03:13,880.99773243 People have heard of that. 34 00:03:14,130.99773243 --> 00:03:26,980.99773243 But you can create a custom chat bot and what that is, is you're basically uploading documentation videos and creating a knowledge base for your brand. 35 00:03:27,490.99773243 --> 00:03:36,730.99773243 And then when a question comes in, the chat bot, looks at that knowledge base and answers those questions for you. 36 00:03:39,865.99773243 --> 00:03:42,175.99773243 Yeah, there's, there's so much. 37 00:03:42,595.99773243 --> 00:03:43,855.99773243 It is crazy. 38 00:03:44,645.99773243 --> 00:03:47,615.99773243 I'm not even gonna comment 'cause I can just go off on a tangent. 39 00:03:47,615.99773243 --> 00:03:52,25.99773243 Stacy, this is like, today's podcast is just gonna be pure content. 40 00:03:52,25.99773243 --> 00:03:54,695.99773243 You're teaching, forget all gars crazy comments. 41 00:03:55,145.99773243 --> 00:03:55,895.99773243 So just keep going. 42 00:03:56,375.99773243 --> 00:03:56,795.99773243 Keep going. 43 00:03:56,795.99773243 --> 00:03:57,275.99773243 Yeah. 44 00:03:57,665.99773243 --> 00:04:00,275.99773243 So I mean, I know personally I. 45 00:04:00,575.99773243 --> 00:04:02,45.99773243 I, I don't know. 46 00:04:02,45.99773243 --> 00:04:07,815.99773243 I, I had some feelings about ai just because I'm so customer oriented. 47 00:04:08,55.99773243 --> 00:04:14,545.99773243 I didn't wanna take that personal aspect out of, communicating with our customers. 48 00:04:15,5.99773243 --> 00:04:27,815.99773243 But you know, the more and more I use it, I do see that it can kind of multiply yourself so you're able to focus on the tasks that you need to be focusing on that's gonna generate money in your business. 49 00:04:28,295.99773243 --> 00:04:35,865.99773243 You know, rather than all of those little inquiries that are automated and, basically a robot can do. 50 00:04:36,555.99773243 --> 00:04:46,485.99773243 So, I mean, there may be people out there that are feeling that, where they're like, oh, you know, I don't want to have this in my business, but there's so many ways you can use it too. 51 00:04:46,585.99773243 --> 00:04:49,735.99773243 So just some examples like using chat GPT. 52 00:04:50,890.99773243 --> 00:04:56,940.99773243 You can use that for, responding to customer email and customer inquiries. 53 00:04:57,330.99773243 --> 00:04:59,970.99773243 Sometimes you just don't know the right thing to say. 54 00:05:00,300.99773243 --> 00:05:15,590.99773243 So basically you can just, take the question that the customer is asking, put it into chat, GPT and even if it's a customer complaint, you can say, please respond to this complaint in a friendly manner. 55 00:05:16,10.99773243 --> 00:05:17,0.99773243 And then chat. 56 00:05:17,0.99773243 --> 00:05:22,460.99773243 GPT is gonna come up with some options for you so that you can respond in a great way. 57 00:05:22,970.99773243 --> 00:05:27,110.99773243 So that's one of the ways I think I like to use it in my rental business. 58 00:05:28,505.99773243 --> 00:05:30,185.99773243 Yeah, I think that's a really good point. 59 00:05:30,265.99773243 --> 00:05:38,375.99773243 Jen that runs our claims department, she similar to you, Stacy, she was really opposed to it at first. 60 00:05:38,375.99773243 --> 00:05:40,325.99773243 Like you know, I don't know. 61 00:05:40,325.99773243 --> 00:05:44,705.99773243 I feel like it loses personal touch, this and that, but she's found that it really helps her. 62 00:05:45,440.99773243 --> 00:05:59,240.99773243 To respond to a customer dispute, to prepare for an insurance claim, really organize documentation and the argument and the points that we wanna make in a real, professional, concise way. 63 00:05:59,610.99773243 --> 00:06:01,530.99773243 And the cool thing about it as well. 64 00:06:02,130.99773243 --> 00:06:14,880.99773243 When it comes to stuff like that, disgruntled customers, insurance claims, whatever, it, really helps you remove emotion and just works purely out of logic, which right. 65 00:06:14,940.99773243 --> 00:06:14,970.99773243 I. 66 00:06:16,560.99773243 --> 00:06:20,520.99773243 I mean, that probably just opened up a whole can of worms for a lot of people right there when I said that. 67 00:06:20,850.99773243 --> 00:06:22,470.99773243 Think of parenting your children. 68 00:06:22,470.99773243 --> 00:06:23,910.99773243 Think of arguing with your spouse. 69 00:06:23,960.99773243 --> 00:06:37,630.99773243 To have something that thinks purely logic, removes emotion and can access endless amounts of data within seconds to be able to put together your response, your opening argument, your rebuttal, whatever it is. 70 00:06:38,50.99773243 --> 00:06:39,220.99773243 So, so powerful. 71 00:06:39,730.99773243 --> 00:06:40,840.99773243 Yeah, exactly. 72 00:06:40,840.99773243 --> 00:06:47,470.99773243 And they just released like a new feature in chat GPT as well, which is like a research mode. 73 00:06:47,950.99773243 --> 00:07:01,960.99773243 So if you're trying to like, gather information plan out a trip for your customer or give recommendations of where they can go in an area you can use the research mode and, create an itinerary for them. 74 00:07:02,335.99773243 --> 00:07:14,545.99773243 A route of where they can travel to and just giving that added value for them, you're only gonna spend a few minutes on it, but it adds so much value and it's not costing you anything extra to give them that. 75 00:07:16,375.99773243 --> 00:07:16,915.99773243 Oh yeah. 76 00:07:16,915.99773243 --> 00:07:17,665.99773243 Such a great tool. 77 00:07:17,665.99773243 --> 00:07:19,315.99773243 Yeah, I used that the other day. 78 00:07:19,825.99773243 --> 00:07:23,845.99773243 I was trying to find privately owned campgrounds in California. 79 00:07:24,785.99773243 --> 00:07:29,45.99773243 And I had a couple other criteria and I asked for name, main contact. 80 00:07:29,855.99773243 --> 00:07:29,885.99773243 I. 81 00:07:29,885.99773243 --> 00:07:34,855.99773243 Address and an email address and the, I think it was the 3.0 82 00:07:34,855.99773243 --> 00:07:37,495.99773243 deep reasoning feature that you're talking about. 83 00:07:37,495.99773243 --> 00:07:50,315.99773243 And it took a couple hours and because it's, it's literally, it's, it's advanced reasoning and it it compiled a nice spreadsheet for me with all that information that I was looking for. 84 00:07:50,315.99773243 --> 00:07:53,585.99773243 So, yeah, sky is, is the limit. 85 00:07:53,585.99773243 --> 00:07:59,895.99773243 I mean, it's literally the thing that stops the power of it is, is our imagination. 86 00:07:59,895.99773243 --> 00:08:12,460.99773243 And that's even the cool thing about it, right? Because you can be doing research and you could say, Hey, what should I be asking you that I'm not asking you? Or what, what question? You know? And it's gonna tell you, oh, you should probably factor this, this, and this end. 87 00:08:13,840.99773243 --> 00:08:14,130.99773243 Yeah. 88 00:08:14,250.99773243 --> 00:08:15,490.99773243 I mean, you can really use it. 89 00:08:16,965.99773243 --> 00:08:21,575.99773243 Kind of like an assistant where you're talking through ideas and brainstorming. 90 00:08:21,575.99773243 --> 00:08:33,55.99773243 I know one of the people I follow online had given some prompts this week about telling chat GPT to, research their offers and their business. 91 00:08:33,355.99773243 --> 00:08:39,235.99773243 And let them know where they can improve upon and what they should cut out, and then. 92 00:08:39,895.99773243 --> 00:08:44,305.99773243 Asking chat, GBT to ask you questions to evaluate your business. 93 00:08:44,755.99773243 --> 00:08:55,465.99773243 So you know, then chat, GBT asks the questions, you answer it, and then based on that information, it gives you like all of these action items in your business that you can do to improve upon. 94 00:08:55,825.99773243 --> 00:09:02,335.99773243 So it's, yeah, it's just amazing what it can do, and you know where it's gonna go. 95 00:09:02,335.99773243 --> 00:09:05,65.99773243 It's only gonna help you to learn it now versus later. 96 00:09:06,205.99773243 --> 00:09:07,465.99773243 Yeah, for sure. 97 00:09:07,825.99773243 --> 00:09:09,805.99773243 You know, and that's the thing about AI too. 98 00:09:09,805.99773243 --> 00:09:12,475.99773243 It's been around for quite a while. 99 00:09:12,475.99773243 --> 00:09:13,855.99773243 It's just now it's available to. 100 00:09:15,130.99773243 --> 00:09:17,500.99773243 Consumers, the, to everyday users. 101 00:09:17,500.99773243 --> 00:09:24,150.99773243 It's, it's, and what is it doing? It's accessing information that's already there on the internet, depending on the version you have. 102 00:09:24,150.99773243 --> 00:09:30,340.99773243 It's accessing information that's so old or current information and you know, it's, it's nothing to be scared of. 103 00:09:30,700.99773243 --> 00:09:39,220.99773243 It isn't, you know, and I was at a Christian business conference several months ago in Pennsylvania, and that's literally the end of the conference was talking about ai. 104 00:09:40,285.99773243 --> 00:09:47,840.99773243 And, they made a couple statements that one was we are, its master and it's here to work for us. 105 00:09:48,180.99773243 --> 00:09:59,905.99773243 And the other was, if you aren't learning it there's, it is only gonna be a matter of time before you competitors are surpassing you in the business space because they are using it. 106 00:09:59,965.99773243 --> 00:10:04,225.99773243 And that was really the one thing that, that statement that. 107 00:10:04,780.99773243 --> 00:10:20,940.99773243 When I said, okay, Stacy, your new job is to master ai, become the master of a, and you've already done several things that, like for instance, one thing for our potential franchisees is we create a market research report that typically takes 45 minutes to compile that. 108 00:10:21,450.99773243 --> 00:10:27,840.99773243 Now, Stacy, with what you created, you're able to do that within a matter of one to two minutes. 109 00:10:28,350.99773243 --> 00:10:32,340.99773243 So we literally just recouped, you know, 43 minutes. 110 00:10:33,15.99773243 --> 00:10:34,725.99773243 Per market research report. 111 00:10:35,115.99773243 --> 00:10:35,745.99773243 It, yeah. 112 00:10:35,745.99773243 --> 00:10:38,955.99773243 So it's just such a great tool, such a great tool. 113 00:10:39,405.99773243 --> 00:10:39,705.99773243 Yeah. 114 00:10:39,705.99773243 --> 00:10:48,275.99773243 And just to kinda give everyone encouragement, you know, I've, I struggle with learning some of the things, you know, it's not something that comes easy to me. 115 00:10:48,275.99773243 --> 00:10:53,975.99773243 And I've, you know, reached out to Gar about that in moments where I'm like, ah, I just don't know how to figure this out. 116 00:10:54,245.99773243 --> 00:10:56,945.99773243 But, you know, just be open-minded and. 117 00:10:57,500.99773243 --> 00:11:06,360.99773243 You know, I always love to learn new things, so just coming at it with that, passion to learn and see where you can go with it. 118 00:11:06,700.99773243 --> 00:11:16,600.99773243 You know, and it might be challenging at times to get something working the way you want it to, but just, you know, keep moving forward and every little bit that you learn is gonna be helpful in your business. 119 00:11:17,620.99773243 --> 00:11:19,240.99773243 Yeah, most definitely. 120 00:11:20,770.99773243 --> 00:11:22,450.99773243 I want give them some practical. 121 00:11:23,155.99773243 --> 00:11:23,815.99773243 Tools. 122 00:11:24,175.99773243 --> 00:11:25,375.99773243 Jonathan Mast. 123 00:11:25,375.99773243 --> 00:11:27,985.99773243 I was trying to find his Facebook group here. 124 00:11:29,405.99773243 --> 00:11:30,695.99773243 we can put it in the show notes too. 125 00:11:30,695.99773243 --> 00:11:32,495.99773243 White beard strategies.com, 126 00:11:32,495.99773243 --> 00:11:41,405.99773243 if you go to his website, and then there's a link to join us Facebook group AI prompts for entrepreneurs and then on his website as well. 127 00:11:41,885.99773243 --> 00:11:51,445.99773243 There is some different programs that he offers, and I was just chatting with him the other day and he was saying, he has a course for beginners. 128 00:11:51,445.99773243 --> 00:11:55,345.99773243 It's called AI Prompt Whisperer. 129 00:11:55,780.99773243 --> 00:11:58,210.99773243 So you can go on there, purchase that course. 130 00:11:58,600.99773243 --> 00:12:00,490.99773243 I think it was like 10, 20 bucks or something. 131 00:12:00,490.99773243 --> 00:12:02,260.99773243 But that's a really good course. 132 00:12:02,260.99773243 --> 00:12:10,430.99773243 And then with that in the Facebook group, a really good way to get started with using chat, GPT and, and just another encouragement to you too. 133 00:12:10,430.99773243 --> 00:12:11,840.99773243 There's so many. 134 00:12:13,190.99773243 --> 00:12:15,110.99773243 So many other tools out there. 135 00:12:15,580.99773243 --> 00:12:18,370.99773243 You know, chat, GPT, they're kind of the OG of all this. 136 00:12:18,730.99773243 --> 00:12:26,20.99773243 I would just recommend starting there and, and maybe just tell yourself, Hey, for 30 days I'm not gonna look into any other tools out there. 137 00:12:26,20.99773243 --> 00:12:36,670.99773243 I'm just gonna learn this and get familiar with it because it's, you can so easily get lost in all the different tools and downloads and all these things, so, yeah. 138 00:12:36,670.99773243 --> 00:12:37,810.99773243 That's so true. 139 00:12:38,50.99773243 --> 00:12:39,970.99773243 Yeah, definitely focus on. 140 00:12:40,360.99773243 --> 00:12:43,180.99773243 One thing, you know, learn how to grow within that. 141 00:12:43,180.99773243 --> 00:12:48,910.99773243 And then if you get to the point where you're ready to uplevel, then start researching some of the other tools. 142 00:12:48,910.99773243 --> 00:12:53,260.99773243 But I think it'll take you quite a while to get through everything you can learn in chat. 143 00:12:53,260.99773243 --> 00:12:53,920.99773243 GPT. 144 00:12:54,970.99773243 --> 00:12:56,50.99773243 Yeah, exactly. 145 00:12:57,160.99773243 --> 00:12:57,490.99773243 Awesome. 146 00:12:57,490.99773243 --> 00:12:59,170.99773243 Well, let's go ahead and call that a wrap for the day. 147 00:12:59,170.99773243 --> 00:13:03,820.99773243 I got my 8-year-old who's waiting to give me a pedicure, which I've confirmed. 148 00:13:03,820.99773243 --> 00:13:05,740.99773243 That doesn't mean she's painting my toes. 149 00:13:05,740.99773243 --> 00:13:08,680.99773243 She's gonna massage my feet with a bubble bath thing. 150 00:13:08,680.99773243 --> 00:13:13,180.99773243 She's has set up, so she is anxiously outside of the store waiting. 151 00:13:13,640.99773243 --> 00:13:18,320.99773243 Stacy, you have a great rest of the day and we'll call that a wrap for this episode. 152 00:13:18,890.99773243 --> 00:13:19,610.99773243 Excellent. 153 00:13:19,670.99773243 --> 00:13:20,840.99773243 Have a great day everyone. 154 00:13:21,380.99773243 --> 00:13:21,740.99773243 Awesome. 155 00:13:21,740.99773243 --> 00:13:22,160.99773243 Thanks y'all.
Welcome to the RV Rental Secrets Podcast.
(00:02):
.999I'm your host, Stacey Maxson, and I'm thrilled to guide you through the journey of launching, growing, and managing a profitable RV rental business. 3 00:00:12,780.997732426 --> 00:00:13,350.997732426 All right. 4 00:00:13,350.997732426 --> 00:00:25,350.997732426 Hey, another episode of RV Rental Secrets podcast co-host Gar Russell, along with Stacy AI master. 5 00:00:25,590.997732426 --> 00:00:33,60.997732426 Actually, Stacy, is this even you or is this a chat bot that you created? How do I know this is really you, Stacey? I know my camera is off today. 6 00:00:33,170.997732426 --> 00:00:35,210.997732426 You know, full-time RV life where. 7 00:00:35,945.997732426 --> 00:00:41,165.997732426 We're in a campground that's really wooded, so our starlink isn't working the best. 8 00:00:41,165.997732426 --> 00:00:44,495.997732426 So I can't have the video on, but I promise it's me that you're talking to. 9 00:00:46,295.997732426 --> 00:00:46,355.997732426 Yeah. 10 00:00:46,355.997732426 --> 00:00:49,505.997732426 See, I'm gonna, I don't know because AI is so freaky. 11 00:00:49,505.997732426 --> 00:01:01,955.997732426 I was watching a video the other day by one of my mentors, Myron Golden, and then finally like 10, 20, 30 seconds in, I realized like the pace of. 12 00:01:02,315.997732426 --> 00:01:09,335.997732426 The words like the, the speed that the words were coming out of his mouth, I finally caught on like, this isn't even Myron. 13 00:01:09,725.997732426 --> 00:01:11,915.997732426 This is an AI generated video. 14 00:01:12,485.997732426 --> 00:01:13,775.997732426 AI is crazy. 15 00:01:14,225.997732426 --> 00:01:15,275.997732426 It really is. 16 00:01:15,275.997732426 --> 00:01:28,925.997732426 I've seen similar videos where now they're using, you know, the voice and the graphics and videos where it's making a person say something that they're not actually saying. 17 00:01:29,855.997732426 --> 00:01:34,505.997732426 It's replicating their voice, their hand gestures, their movements. 18 00:01:34,965.997732426 --> 00:01:38,235.997732426 So yeah, it's really amazing what what's starting to come out. 19 00:01:39,525.997732426 --> 00:01:40,65.99773243 Yeah. 20 00:01:40,305.99773243 --> 00:01:43,935.99773243 So that's gonna be our subject today is we're gonna talk about ai. 21 00:01:44,355.99773243 --> 00:01:46,965.99773243 Stacy, you definitely know much more than I do. 22 00:01:47,295.99773243 --> 00:01:57,165.99773243 We, I don't know, maybe a month or two months ago we switched Stacy's focus to becoming the AI expert and literally. 23 00:01:58,560.99773243 --> 00:02:08,750.99773243 Within a couple months we were, were able to replace one full-time employee with ai and just a whole bunch of other crazy other things. 24 00:02:08,750.99773243 --> 00:02:10,190.99773243 Stacy, I'll let you take it from here. 25 00:02:10,190.99773243 --> 00:02:12,620.99773243 What do you, what do you wanna talk about? Yeah. 26 00:02:12,770.99773243 --> 00:02:22,845.99773243 Well, I mean, I think in running RV rental business, you know, a lot of you may be so entrepreneurs, so you can really leverage AI in another employee. 27 00:02:23,325.99773243 --> 00:02:27,945.99773243 And it's going to cost you a lot less than actually hiring someone. 28 00:02:28,515.99773243 --> 00:02:42,645.99773243 So, you know, some things I've been doing with AI and our business Fireside RV rental is using different chat bots and automations to interact with our customers. 29 00:02:42,895.99773243 --> 00:02:47,35.99773243 And it's a computer doing it so we don't have to have an employee. 30 00:02:47,410.99773243 --> 00:02:54,940.99773243 You know, reaching out to people on Facebook and Instagram and answering all those questions that are coming from our website. 31 00:02:55,340.99773243 --> 00:03:03,110.99773243 We have a chat bot that is trained in what we do and that's what's answering those questions. 32 00:03:03,350.99773243 --> 00:03:12,350.99773243 So to back up a little bit for people that may not be familiar with this is in chat, GPT, I'm sure. 33 00:03:12,710.99773243 --> 00:03:13,880.99773243 People have heard of that. 34 00:03:14,130.99773243 --> 00:03:26,980.99773243 But you can create a custom chat bot and what that is, is you're basically uploading documentation videos and creating a knowledge base for your brand. 35 00:03:27,490.99773243 --> 00:03:36,730.99773243 And then when a question comes in, the chat bot, looks at that knowledge base and answers those questions for you. 36 00:03:39,865.99773243 --> 00:03:42,175.99773243 Yeah, there's, there's so much. 37 00:03:42,595.99773243 --> 00:03:43,855.99773243 It is crazy. 38 00:03:44,645.99773243 --> 00:03:47,615.99773243 I'm not even gonna comment 'cause I can just go off on a tangent. 39 00:03:47,615.99773243 --> 00:03:52,25.99773243 Stacy, this is like, today's podcast is just gonna be pure content. 40 00:03:52,25.99773243 --> 00:03:54,695.99773243 You're teaching, forget all gars crazy comments. 41 00:03:55,145.99773243 --> 00:03:55,895.99773243 So just keep going. 42 00:03:56,375.99773243 --> 00:03:56,795.99773243 Keep going. 43 00:03:56,795.99773243 --> 00:03:57,275.99773243 Yeah. 44 00:03:57,665.99773243 --> 00:04:00,275.99773243 So I mean, I know personally I. 45 00:04:00,575.99773243 --> 00:04:02,45.99773243 I, I don't know. 46 00:04:02,45.99773243 --> 00:04:07,815.99773243 I, I had some feelings about ai just because I'm so customer oriented. 47 00:04:08,55.99773243 --> 00:04:14,545.99773243 I didn't wanna take that personal aspect out of, communicating with our customers. 48 00:04:15,5.99773243 --> 00:04:27,815.99773243 But you know, the more and more I use it, I do see that it can kind of multiply yourself so you're able to focus on the tasks that you need to be focusing on that's gonna generate money in your business. 49 00:04:28,295.99773243 --> 00:04:35,865.99773243 You know, rather than all of those little inquiries that are automated and, basically a robot can do. 50 00:04:36,555.99773243 --> 00:04:46,485.99773243 So, I mean, there may be people out there that are feeling that, where they're like, oh, you know, I don't want to have this in my business, but there's so many ways you can use it too. 51 00:04:46,585.99773243 --> 00:04:49,735.99773243 So just some examples like using chat GPT. 52 00:04:50,890.99773243 --> 00:04:56,940.99773243 You can use that for, responding to customer email and customer inquiries. 53 00:04:57,330.99773243 --> 00:04:59,970.99773243 Sometimes you just don't know the right thing to say. 54 00:05:00,300.99773243 --> 00:05:15,590.99773243 So basically you can just, take the question that the customer is asking, put it into chat, GPT and even if it's a customer complaint, you can say, please respond to this complaint in a friendly manner. 55 00:05:16,10.99773243 --> 00:05:17,0.99773243 And then chat. 56 00:05:17,0.99773243 --> 00:05:22,460.99773243 GPT is gonna come up with some options for you so that you can respond in a great way. 57 00:05:22,970.99773243 --> 00:05:27,110.99773243 So that's one of the ways I think I like to use it in my rental business. 58 00:05:28,505.99773243 --> 00:05:30,185.99773243 Yeah, I think that's a really good point. 59 00:05:30,265.99773243 --> 00:05:38,375.99773243 Jen that runs our claims department, she similar to you, Stacy, she was really opposed to it at first. 60 00:05:38,375.99773243 --> 00:05:40,325.99773243 Like you know, I don't know. 61 00:05:40,325.99773243 --> 00:05:44,705.99773243 I feel like it loses personal touch, this and that, but she's found that it really helps her. 62 00:05:45,440.99773243 --> 00:05:59,240.99773243 To respond to a customer dispute, to prepare for an insurance claim, really organize documentation and the argument and the points that we wanna make in a real, professional, concise way. 63 00:05:59,610.99773243 --> 00:06:01,530.99773243 And the cool thing about it as well. 64 00:06:02,130.99773243 --> 00:06:14,880.99773243 When it comes to stuff like that, disgruntled customers, insurance claims, whatever, it, really helps you remove emotion and just works purely out of logic, which right. 65 00:06:14,940.99773243 --> 00:06:14,970.99773243 I. 66 00:06:16,560.99773243 --> 00:06:20,520.99773243 I mean, that probably just opened up a whole can of worms for a lot of people right there when I said that. 67 00:06:20,850.99773243 --> 00:06:22,470.99773243 Think of parenting your children. 68 00:06:22,470.99773243 --> 00:06:23,910.99773243 Think of arguing with your spouse. 69 00:06:23,960.99773243 --> 00:06:37,630.99773243 To have something that thinks purely logic, removes emotion and can access endless amounts of data within seconds to be able to put together your response, your opening argument, your rebuttal, whatever it is. 70 00:06:38,50.99773243 --> 00:06:39,220.99773243 So, so powerful. 71 00:06:39,730.99773243 --> 00:06:40,840.99773243 Yeah, exactly. 72 00:06:40,840.99773243 --> 00:06:47,470.99773243 And they just released like a new feature in chat GPT as well, which is like a research mode. 73 00:06:47,950.99773243 --> 00:07:01,960.99773243 So if you're trying to like, gather information plan out a trip for your customer or give recommendations of where they can go in an area you can use the research mode and, create an itinerary for them. 74 00:07:02,335.99773243 --> 00:07:14,545.99773243 A route of where they can travel to and just giving that added value for them, you're only gonna spend a few minutes on it, but it adds so much value and it's not costing you anything extra to give them that. 75 00:07:16,375.99773243 --> 00:07:16,915.99773243 Oh yeah. 76 00:07:16,915.99773243 --> 00:07:17,665.99773243 Such a great tool. 77 00:07:17,665.99773243 --> 00:07:19,315.99773243 Yeah, I used that the other day. 78 00:07:19,825.99773243 --> 00:07:23,845.99773243 I was trying to find privately owned campgrounds in California. 79 00:07:24,785.99773243 --> 00:07:29,45.99773243 And I had a couple other criteria and I asked for name, main contact. 80 00:07:29,855.99773243 --> 00:07:29,885.99773243 I. 81 00:07:29,885.99773243 --> 00:07:34,855.99773243 Address and an email address and the, I think it was the 3.0 82 00:07:34,855.99773243 --> 00:07:37,495.99773243 deep reasoning feature that you're talking about. 83 00:07:37,495.99773243 --> 00:07:50,315.99773243 And it took a couple hours and because it's, it's literally, it's, it's advanced reasoning and it it compiled a nice spreadsheet for me with all that information that I was looking for. 84 00:07:50,315.99773243 --> 00:07:53,585.99773243 So, yeah, sky is, is the limit. 85 00:07:53,585.99773243 --> 00:07:59,895.99773243 I mean, it's literally the thing that stops the power of it is, is our imagination. 86 00:07:59,895.99773243 --> 00:08:12,460.99773243 And that's even the cool thing about it, right? Because you can be doing research and you could say, Hey, what should I be asking you that I'm not asking you? Or what, what question? You know? And it's gonna tell you, oh, you should probably factor this, this, and this end. 87 00:08:13,840.99773243 --> 00:08:14,130.99773243 Yeah. 88 00:08:14,250.99773243 --> 00:08:15,490.99773243 I mean, you can really use it. 89 00:08:16,965.99773243 --> 00:08:21,575.99773243 Kind of like an assistant where you're talking through ideas and brainstorming. 90 00:08:21,575.99773243 --> 00:08:33,55.99773243 I know one of the people I follow online had given some prompts this week about telling chat GPT to, research their offers and their business. 91 00:08:33,355.99773243 --> 00:08:39,235.99773243 And let them know where they can improve upon and what they should cut out, and then. 92 00:08:39,895.99773243 --> 00:08:44,305.99773243 Asking chat, GBT to ask you questions to evaluate your business. 93 00:08:44,755.99773243 --> 00:08:55,465.99773243 So you know, then chat, GBT asks the questions, you answer it, and then based on that information, it gives you like all of these action items in your business that you can do to improve upon. 94 00:08:55,825.99773243 --> 00:09:02,335.99773243 So it's, yeah, it's just amazing what it can do, and you know where it's gonna go. 95 00:09:02,335.99773243 --> 00:09:05,65.99773243 It's only gonna help you to learn it now versus later. 96 00:09:06,205.99773243 --> 00:09:07,465.99773243 Yeah, for sure. 97 00:09:07,825.99773243 --> 00:09:09,805.99773243 You know, and that's the thing about AI too. 98 00:09:09,805.99773243 --> 00:09:12,475.99773243 It's been around for quite a while. 99 00:09:12,475.99773243 --> 00:09:13,855.99773243 It's just now it's available to. 100 00:09:15,130.99773243 --> 00:09:17,500.99773243 Consumers, the, to everyday users. 101 00:09:17,500.99773243 --> 00:09:24,150.99773243 It's, it's, and what is it doing? It's accessing information that's already there on the internet, depending on the version you have. 102 00:09:24,150.99773243 --> 00:09:30,340.99773243 It's accessing information that's so old or current information and you know, it's, it's nothing to be scared of. 103 00:09:30,700.99773243 --> 00:09:39,220.99773243 It isn't, you know, and I was at a Christian business conference several months ago in Pennsylvania, and that's literally the end of the conference was talking about ai. 104 00:09:40,285.99773243 --> 00:09:47,840.99773243 And, they made a couple statements that one was we are, its master and it's here to work for us. 105 00:09:48,180.99773243 --> 00:09:59,905.99773243 And the other was, if you aren't learning it there's, it is only gonna be a matter of time before you competitors are surpassing you in the business space because they are using it. 106 00:09:59,965.99773243 --> 00:10:04,225.99773243 And that was really the one thing that, that statement that. 107 00:10:04,780.99773243 --> 00:10:20,940.99773243 When I said, okay, Stacy, your new job is to master ai, become the master of a, and you've already done several things that, like for instance, one thing for our potential franchisees is we create a market research report that typically takes 45 minutes to compile that. 108 00:10:21,450.99773243 --> 00:10:27,840.99773243 Now, Stacy, with what you created, you're able to do that within a matter of one to two minutes. 109 00:10:28,350.99773243 --> 00:10:32,340.99773243 So we literally just recouped, you know, 43 minutes. 110 00:10:33,15.99773243 --> 00:10:34,725.99773243 Per market research report. 111 00:10:35,115.99773243 --> 00:10:35,745.99773243 It, yeah. 112 00:10:35,745.99773243 --> 00:10:38,955.99773243 So it's just such a great tool, such a great tool. 113 00:10:39,405.99773243 --> 00:10:39,705.99773243 Yeah. 114 00:10:39,705.99773243 --> 00:10:48,275.99773243 And just to kinda give everyone encouragement, you know, I've, I struggle with learning some of the things, you know, it's not something that comes easy to me. 115 00:10:48,275.99773243 --> 00:10:53,975.99773243 And I've, you know, reached out to Gar about that in moments where I'm like, ah, I just don't know how to figure this out. 116 00:10:54,245.99773243 --> 00:10:56,945.99773243 But, you know, just be open-minded and. 117 00:10:57,500.99773243 --> 00:11:06,360.99773243 You know, I always love to learn new things, so just coming at it with that, passion to learn and see where you can go with it. 118 00:11:06,700.99773243 --> 00:11:16,600.99773243 You know, and it might be challenging at times to get something working the way you want it to, but just, you know, keep moving forward and every little bit that you learn is gonna be helpful in your business. 119 00:11:17,620.99773243 --> 00:11:19,240.99773243 Yeah, most definitely. 120 00:11:20,770.99773243 --> 00:11:22,450.99773243 I want give them some practical. 121 00:11:23,155.99773243 --> 00:11:23,815.99773243 Tools. 122 00:11:24,175.99773243 --> 00:11:25,375.99773243 Jonathan Mast. 123 00:11:25,375.99773243 --> 00:11:27,985.99773243 I was trying to find his Facebook group here. 124 00:11:29,405.99773243 --> 00:11:30,695.99773243 we can put it in the show notes too. 125 00:11:30,695.99773243 --> 00:11:32,495.99773243 White beard strategies.com, 126 00:11:32,495.99773243 --> 00:11:41,405.99773243 if you go to his website, and then there's a link to join us Facebook group AI prompts for entrepreneurs and then on his website as well. 127 00:11:41,885.99773243 --> 00:11:51,445.99773243 There is some different programs that he offers, and I was just chatting with him the other day and he was saying, he has a course for beginners. 128 00:11:51,445.99773243 --> 00:11:55,345.99773243 It's called AI Prompt Whisperer. 129 00:11:55,780.99773243 --> 00:11:58,210.99773243 So you can go on there, purchase that course. 130 00:11:58,600.99773243 --> 00:12:00,490.99773243 I think it was like 10, 20 bucks or something. 131 00:12:00,490.99773243 --> 00:12:02,260.99773243 But that's a really good course. 132 00:12:02,260.99773243 --> 00:12:10,430.99773243 And then with that in the Facebook group, a really good way to get started with using chat, GPT and, and just another encouragement to you too. 133 00:12:10,430.99773243 --> 00:12:11,840.99773243 There's so many. 134 00:12:13,190.99773243 --> 00:12:15,110.99773243 So many other tools out there. 135 00:12:15,580.99773243 --> 00:12:18,370.99773243 You know, chat, GPT, they're kind of the OG of all this. 136 00:12:18,730.99773243 --> 00:12:26,20.99773243 I would just recommend starting there and, and maybe just tell yourself, Hey, for 30 days I'm not gonna look into any other tools out there. 137 00:12:26,20.99773243 --> 00:12:36,670.99773243 I'm just gonna learn this and get familiar with it because it's, you can so easily get lost in all the different tools and downloads and all these things, so, yeah. 138 00:12:36,670.99773243 --> 00:12:37,810.99773243 That's so true. 139 00:12:38,50.99773243 --> 00:12:39,970.99773243 Yeah, definitely focus on. 140 00:12:40,360.99773243 --> 00:12:43,180.99773243 One thing, you know, learn how to grow within that. 141 00:12:43,180.99773243 --> 00:12:48,910.99773243 And then if you get to the point where you're ready to uplevel, then start researching some of the other tools. 142 00:12:48,910.99773243 --> 00:12:53,260.99773243 But I think it'll take you quite a while to get through everything you can learn in chat. 143 00:12:53,260.99773243 --> 00:12:53,920.99773243 GPT. 144 00:12:54,970.99773243 --> 00:12:56,50.99773243 Yeah, exactly. 145 00:12:57,160.99773243 --> 00:12:57,490.99773243 Awesome. 146 00:12:57,490.99773243 --> 00:12:59,170.99773243 Well, let's go ahead and call that a wrap for the day. 147 00:12:59,170.99773243 --> 00:13:03,820.99773243 I got my 8-year-old who's waiting to give me a pedicure, which I've confirmed. 148 00:13:03,820.99773243 --> 00:13:05,740.99773243 That doesn't mean she's painting my toes. 149 00:13:05,740.99773243 --> 00:13:08,680.99773243 She's gonna massage my feet with a bubble bath thing. 150 00:13:08,680.99773243 --> 00:13:13,180.99773243 She's has set up, so she is anxiously outside of the store waiting. 151 00:13:13,640.99773243 --> 00:13:18,320.99773243 Stacy, you have a great rest of the day and we'll call that a wrap for this episode. 152 00:13:18,890.99773243 --> 00:13:19,610.99773243 Excellent. 153 00:13:19,670.99773243 --> 00:13:20,840.99773243 Have a great day everyone. 154 00:13:21,380.99773243 --> 00:13:21,740.99773243 Awesome. 155 00:13:21,740.99773243 --> 00:13:22,160.99773243 Thanks y'all.
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