December 8, 2024 • 21 mins
In this episode of the RV Rental Secrets Podcast, co-hosts Stacy Maxon and Garr Russell share an honest and inspiring conversation about overcoming unexpected challenges in life and entrepreneurship. After a recent accident left Stacy and her family stranded 2,500 miles from their destination, she recounts how they stayed resilient and chose to continue pursuing their goals rather than retreating. Stacy’s story highlights the power of determination and the importance of staying focused even when circumstances are less than ideal.
Garr applauds Stacy for her ability to push through and reminds listeners that as entrepreneurs, the real work begins when the fun wears off. Together, they discuss strategies for navigating tough situations, emphasizing the importance of responding thoughtfully instead of reacting emotionally. They offer practical tips for managing renter issues in the RV rental business, such as creating "if-then" plans for common problems to avoid overreacting in the heat of the moment. They also share insights on how to maintain focus, flexibility, and composure during high-pressure situations.
The episode highlights the power of community, with Stacy reflecting on how the Fireside network supported her family during their crisis. She encourages listeners to find their own tribe, as no one should have to face challenges alone. Garr expands on this idea, sharing how connection and shared experiences strengthen resilience, both in business and in life. The conversation is full of actionable takeaways, from practical tips on customer management to broader lessons about mindset and perseverance.
The hosts remind us that challenges are opportunities for growth and that life happens for us, not to us. Garr closes the episode with an empowering message about turning trials into testimonies and encourages listeners to stay connected with their communities for encouragement and support. Don’t miss this inspiring episode that underscores the value of resilience, thoughtful planning, and meaningful connections. Be sure to tune in next time for an exciting discussion on “The Paradox of Profits.”
This episode is packed with insights to help you navigate the ups and downs of entrepreneurship while staying focused on your goals. Whether you’re managing an RV rental business or tackling other challenges, you’ll come away with practical tools and a renewed sense of determination.
Resources mentioned in the podcast:
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Welcome to the RV Rental Secrets Podcast.
(00:02):
.999I'm your host, Stacey Maxson, and I'm thrilled to guide you through the journey of launching, growing, and managing a profitable RV rental business. 3 00:00:09,330.9977324263 --> 00:00:22,900.997732426 Hey y'all welcome to another episode of rv rental secrets podcast I am your co host gar russell Here with stacy still trucking maxson Stacy how you doing? Good. 4 00:00:23,520.997732426 --> 00:00:29,390.997732426 for those that don't know We kind of did an episode like this last week. 5 00:00:29,780.997732426 --> 00:00:36,680.995732426 And it kind of fits with our, theme, I think was the podcast didn't actually record. 6 00:00:36,680.995732426 --> 00:00:43,551.095732426 So we were going to talk about kind of how things happen and, how you keep moving forward with that. 7 00:00:43,941.095732426 --> 00:00:47,521.095732426 And the reason why we were going to talk about that last week is. 8 00:00:47,971.095732426 --> 00:00:50,311.095732426 I was actually in an accident. 9 00:00:50,561.095732426 --> 00:00:52,541.095732426 Everyone's okay, thankfully. 10 00:00:53,31.095732426 --> 00:00:56,891.095732426 But we were in Vegas for RV rental conference. 11 00:00:57,401.095732426 --> 00:01:00,451.095732426 2500 miles away from home. 12 00:01:00,861.095732426 --> 00:01:04,51.094732426 And someone came through the intersection. 13 00:01:04,471.095732426 --> 00:01:05,511.094732426 We had the green light. 14 00:01:05,511.194732426 --> 00:01:07,431.095732426 And they hit our 5th wheel. 15 00:01:08,101.095732426 --> 00:01:09,391.095732426 So it was. 16 00:01:09,391.095732426 --> 00:01:11,371.095732426 Not drivable anymore. 17 00:01:11,411.095732426 --> 00:01:27,941.095732426 So we were in a situation basically where we were stranded in Las Vegas and we kind of had to figure out what to do next so I think that's I know what we're going to talk about today is you know how to move forward in In situations that you can't control. 18 00:01:29,341.094732426 --> 00:01:29,851.094732426 Yeah. 19 00:01:29,901.095732426 --> 00:01:42,306.09573243 Yeah, and when we did well when we thought we recorded this it was literally like Days after and you guys are sitting in your truck in a parking lot and I was applauding you. 20 00:01:42,306.09573243 --> 00:01:43,996.09573243 I'm like, Stacy, you are a rockstar. 21 00:01:44,26.09573243 --> 00:01:44,926.09573243 Good for you. 22 00:01:45,266.09573243 --> 00:01:46,716.09573243 That's why I called you Stacy. 23 00:01:46,716.09573243 --> 00:01:52,256.09573243 Still trucking Maxon because you're still trucking like, yeah, might as well. 24 00:01:52,256.09573243 --> 00:02:01,896.09573243 I don't feel too inspired today, but what's that got to do with it? You know? And when we're an entrepreneur it's not necessarily always about being inspired. 25 00:02:02,186.09573243 --> 00:02:06,286.09573243 I saw a quote the other day from Alex or Mosey for those of y'all that follow him. 26 00:02:07,186.09573243 --> 00:02:09,736.09573243 He's this brilliant businessman. 27 00:02:09,786.09573243 --> 00:02:11,906.09573243 He said when the fun wears off. 28 00:02:12,421.09573243 --> 00:02:18,311.09573243 That's where the real work begins and we have those moments where it's it's not fun. 29 00:02:18,681.09573243 --> 00:02:29,601.09473243 So it actually feels like work and Stacy was in that moment where she wasn't having fun, but she's like, well, I don't feel inspired, but let's just go ahead and do it. 30 00:02:30,101.09573243 --> 00:02:33,741.09573243 And so that was the topic of our podcast that we're going to continue today is. 31 00:02:33,741.09573243 --> 00:02:37,31.09573243 To keep working when you don't necessarily feel like it. 32 00:02:37,221.09573243 --> 00:02:43,561.09623243 And as an entrepreneur it's even more important because we don't necessarily have paid vacation days. 33 00:02:44,61.09623243 --> 00:02:45,531.09523243 Where we can call in sick. 34 00:02:46,946.09623243 --> 00:02:51,756.09623243 That's one of the perks and the downsides to entrepreneurship. 35 00:02:51,756.09623243 --> 00:02:54,986.09623243 So Stacey, like I said the other week, good for you. 36 00:02:54,986.09623243 --> 00:02:57,786.09623243 I'm so proud of you for keeping on and pushing on. 37 00:02:57,826.09623243 --> 00:02:59,66.09623243 And here we are. 38 00:02:59,126.09723243 --> 00:03:06,286.09623243 I think, when something like that happens, You immediately like try to seek comfort. 39 00:03:06,376.09623243 --> 00:03:11,346.09523243 So, when we were kind of stranded at the first thought was like, okay, we have to go back to New York. 40 00:03:11,386.09623243 --> 00:03:13,296.09623243 Like, that's where all of our family is. 41 00:03:13,696.09623243 --> 00:03:15,856.09623243 They'll support us, they'll help us through this. 42 00:03:16,356.09623243 --> 00:03:22,426.09623243 And my husband and I kind of talked it through and we realized like, no, we need to stay on track. 43 00:03:22,446.09623243 --> 00:03:26,876.09623243 Like, our original plan was for us to go to Florida. 44 00:03:26,966.09623243 --> 00:03:31,746.09623243 We were going to spend the winter there and work on, you know, building fireside. 45 00:03:32,96.09523243 --> 00:03:35,936.09523243 And regardless of what happened, we said we had to stick to that plan. 46 00:03:36,416.09523243 --> 00:03:41,626.09523243 So, you know, it was 2500 miles to New York or 2500 miles to Florida. 47 00:03:41,626.19523243 --> 00:03:41,735.99523243 Yeah. 48 00:03:42,46.09523243 --> 00:03:46,396.09523243 So we ended up having three kids and two dogs and a truck. 49 00:03:46,666.09523243 --> 00:03:53,136.09423243 We got a U Haul to empty out all of our belongings from the fifth wheel and put it in the U Haul. 50 00:03:53,536.09423243 --> 00:03:57,326.09523243 And we took about five days to travel those 2, 500 miles. 51 00:03:57,326.09523243 --> 00:03:59,76.09523243 Like we just had it in our head. 52 00:03:59,76.09523243 --> 00:04:02,166.09523243 We have to keep going, get back on track. 53 00:04:02,566.09523243 --> 00:04:15,66.09423243 So within that week of traveling, I actually was on the phone, bought another fifth wheel in Florida that we picked up and within a week we were back to doing what we needed to do. 54 00:04:16,516.09323243 --> 00:04:17,456.09323243 That is awesome. 55 00:04:17,896.09323243 --> 00:04:20,955.99423243 You know, it makes me think of what I like to call. 56 00:04:21,876.09423243 --> 00:04:44,701.09423243 Responding instead of reacting and in the moment when life happens in literally the chemicals start flowing the adrenaline and the emotions and all that we have a choice to grab a hold of Of those emotions and react or we take take a breather, take a step back praise God for spouses. 57 00:04:45,161.09423243 --> 00:04:48,361.09473243 Cause usually you both aren't freaking out at the same time. 58 00:04:48,361.09473243 --> 00:04:53,11.09523243 God kind of wires us that way, right? When one of us is freaking out, the other one's level headed and vice versa. 59 00:04:53,531.09523243 --> 00:04:56,161.09473243 And then you're able to calm down and really think things through. 60 00:04:56,161.09473243 --> 00:04:59,481.09523243 And then you're able to respond instead of react. 61 00:04:59,481.09523243 --> 00:05:01,651.09523243 So yeah, you guys are back at it. 62 00:05:01,651.09523243 --> 00:05:03,91.09523243 You're rocking, you're rolling. 63 00:05:03,641.09523243 --> 00:05:09,671.09523243 And You know, to curve this over into the RV rental industry y'all have been there. 64 00:05:09,761.09523243 --> 00:05:28,711.09523243 You've got an RV that's out on a rental and it's the end of the world for the renter because it smells inside the RV or because What are some other things that happen, Stacey, where the renters freak out and they see their vacations ruined? What are some common ones? I'm drawing a blank here. 65 00:05:28,791.09523243 --> 00:05:33,641.09523243 I mean, just, you know, the refrigerator doesn't get cold as quickly as they would have liked. 66 00:05:34,141.09523243 --> 00:05:36,461.09523243 You know, so all their food is going to go bad. 67 00:05:37,111.09523243 --> 00:05:44,891.09623243 You know, there's all those little things where things aren't even broken, but it just is an inconvenience to them where they can, like you said, feel like it's the end of the world. 68 00:05:45,801.09623243 --> 00:05:46,211.09623243 Yeah. 69 00:05:46,241.09523243 --> 00:05:47,751.09623243 This camper is going to tip over. 70 00:05:47,751.09623243 --> 00:05:48,801.09573243 It's, it's shaking. 71 00:05:48,801.09573243 --> 00:05:49,531.09623243 It's this or that. 72 00:05:49,531.09623243 --> 00:05:50,471.09623243 I don't know what's going on. 73 00:05:50,771.09623243 --> 00:05:56,491.09623243 Well, your kids are running back and forth and it's on wheels, you know, so it's gonna, it's gonna shake a little bit. 74 00:05:56,921.09623243 --> 00:05:58,311.09623243 And then our. 75 00:05:58,331.19623243 --> 00:06:27,441.11795465 And so our tendency just as human beings and then throw entrepreneurship on top of that, where we want to make our customer happy because we don't want a bad review is we can get into reacting instead of responding and, and we totally feed into their emotions of the moment and, oh my gosh, I'm so sorry, that's horrible here, let me give you a half off let me swap out the RV, let me this, let me that when instead we could literally wait 30 minutes before you respond, okay. 76 00:06:27,696.11795465 --> 00:06:38,206.11695465 Because if they send a message and, and, and you've replied within, you know, 20 seconds, two minutes, five minutes, 10 minutes, you're probably most likely going to react. 77 00:06:38,706.11695465 --> 00:06:43,956.11695465 You're going to react by overcompensating or you're going to react by getting super defensive. 78 00:06:44,506.11795465 --> 00:06:52,686.11795465 Or take a minute thinking through what I like to do when situations happen in life where I know, okay, I can react to respond. 79 00:06:52,856.11795465 --> 00:06:56,116.11695465 I literally like to tell myself, okay, I'll deal with that in a minute. 80 00:06:56,876.11795465 --> 00:06:58,526.11795465 So I'm telling my brain. 81 00:06:58,916.11795465 --> 00:07:00,186.11795465 Hey, don't freak out. 82 00:07:00,686.11795465 --> 00:07:07,566.11795465 It's not an emergency because where I love this Tony Robbins quote where focus goes, energy flows. 83 00:07:07,956.11795465 --> 00:07:10,746.11795465 So if I tell myself, okay, I'll deal with that in a minute. 84 00:07:10,816.11695465 --> 00:07:13,716.11695465 My brain instantly is like, oh, okay. 85 00:07:13,716.11795465 --> 00:07:15,166.11695465 So turn off freak out mode. 86 00:07:15,216.11795465 --> 00:07:17,846.11795465 Like, it's not, it's not what we thought it was. 87 00:07:18,86.11695465 --> 00:07:20,816.11795465 You know, we can relate this to parenting and marriage. 88 00:07:21,426.11795465 --> 00:07:21,966.01795465 Oh, yeah. 89 00:07:22,226.11795465 --> 00:07:23,96.11795465 I'll deal with that in a minute. 90 00:07:23,96.11795465 --> 00:07:23,856.11795465 It's not an emergency. 91 00:07:23,856.11795465 --> 00:07:26,466.11795465 Okay, the brain calms down, the chemicals stop flowing. 92 00:07:26,946.11795465 --> 00:07:38,196.11845465 And then what happens, the other side of our brain kicks in and we start to think of logical responses that we can send the renter or children or a spouse. 93 00:07:39,636.11845465 --> 00:07:42,196.11845465 I could keep going on in that because it just made me think of another thing. 94 00:07:42,196.11845465 --> 00:07:54,276.11845465 But Stacy, what's your thoughts on that? Yeah, well, it made me think when you were talking about, you know, how we're quick to react and give the refunds and everything at the RV rental conference that I was at. 95 00:07:54,781.11845465 --> 00:07:59,601.11845465 In Vegas, they actually had a couple of tips that I'll share real quick. 96 00:07:59,831.11845465 --> 00:08:05,361.11845465 And one of the funny things is like, when I went there, I was like, oh, you know, we've been in the business a while. 97 00:08:05,391.11845465 --> 00:08:07,931.11845465 I'm not sure what I'm going to learn. 98 00:08:08,311.11745465 --> 00:08:09,361.11695465 But it was crazy. 99 00:08:09,361.11695465 --> 00:08:10,291.11645465 There was. 100 00:08:10,631.11645465 --> 00:08:13,521.11745465 Multiple RV rental businesses. 101 00:08:14,141.11745465 --> 00:08:19,851.11745465 That they've been in the industry for 20, 30, 40 years. 102 00:08:21,101.11745465 --> 00:08:27,881.11745465 They had so much experience and expertise and most of them owns dealerships as well. 103 00:08:27,881.11745465 --> 00:08:30,651.11745465 So it kind of gave another way of looking at things. 104 00:08:31,31.11745465 --> 00:08:34,671.11745465 But I know, some people are like, Oh, I don't know about RV rentals. 105 00:08:34,751.11745465 --> 00:08:40,116.11745465 You know, it's the industry dying, but it's It's it's been around forever and it's going to continue. 106 00:08:40,576.11745465 --> 00:08:52,516.11745465 But one of the things they said one about, you know, if something goes wrong, have a like document that says, if this happens, then this is what I do. 107 00:08:52,596.11745465 --> 00:08:59,616.11745465 You know, so if the refrigerator breaks, we'll bring them another refrigerator, you know, have a mini fridge on hand. 108 00:09:00,36.11745465 --> 00:09:03,416.11745465 If the awning breaks, we have. 109 00:09:04,126.11845465 --> 00:09:29,496.11745465 A pop up tent or you know, if something mechanical breaks and we can't find an RV tech This is the refund we'll offer so have like all of your rules set in place for all the what ifs up front So that way it can be another system that you have in place So you don't have to stress out, and overreact because you know what's going to happen Yeah, I love that. 110 00:09:29,506.11745465 --> 00:09:43,566.11845465 It's like if then if this then that if this then that Yeah, and one thing I always tell our franchisees is in those situations never talk about refunds, never talk about any of that stuff. 111 00:09:44,16.11745465 --> 00:09:48,676.11845465 Always just try to encourage the renter, help solve this problem if you can. 112 00:09:48,676.21845465 --> 00:10:06,821.11745465 And then if they're talking about those things, just say, okay, well, our policy is, is once the rental is concluded, Then we can look into that together, you know, and then we actually have a refund link on our website where they can go on and we send them the link. 113 00:10:06,821.11745465 --> 00:10:08,281.11795465 So it's not something they just look up. 114 00:10:08,281.11795465 --> 00:10:09,271.11845465 We send them the link. 115 00:10:09,281.11745465 --> 00:10:14,781.11845465 They can go on request a 100 refund or they can submit. 116 00:10:15,431.11845465 --> 00:10:16,911.11845465 To potentially get more. 117 00:10:17,191.11845465 --> 00:10:21,261.11845465 So that kind of takes the pressure off as well as if and again, this is after the rental. 118 00:10:21,261.11845465 --> 00:10:25,361.11745465 You could send them the link, say, okay, yeah, I'm sorry about the situation. 119 00:10:25,361.11845465 --> 00:10:35,301.11745465 Here's this link and then when they read it, it says we'll either give you 100 refund right now, or if you want to apply for more, potentially get nothing, fill out this form. 120 00:10:35,321.11745465 --> 00:10:36,651.11745465 And then we ask them a bunch of questions. 121 00:10:36,651.21745465 --> 00:10:42,431.11745465 A lot of scenarios are just going to go ahead and take the 100 and it's going to diffuse the situation or. 122 00:10:42,856.11745465 --> 00:10:47,456.11745465 They'll fill out that form, you know, and there might be more validity to what they're saying. 123 00:10:47,876.11745465 --> 00:10:49,406.11745465 And then you can go from there. 124 00:10:50,76.11745465 --> 00:10:51,486.11745465 So yeah, good stuff. 125 00:10:51,866.11645465 --> 00:10:53,136.11745465 And it is amazing. 126 00:10:53,156.11645465 --> 00:11:07,326.11745465 Stacy, like you said, with the RV rental industry, there's a report out there maybe put the, in the podcast notes, you know, the report I'm talking about I can't think of the independent company it was done by, but the state of the RV rental industry. 127 00:11:07,326.11745465 --> 00:11:10,516.11645465 And in the next several years, it's supposed to grow by. 128 00:11:10,891.11745465 --> 00:11:12,931.11745465 X hundred and millions of dollars. 129 00:11:12,991.11745465 --> 00:11:14,581.11745465 So it is cool. 130 00:11:14,591.11745465 --> 00:11:15,811.11745465 It's very amazing. 131 00:11:15,811.11745465 --> 00:11:17,741.11745465 It's an exciting industry to be in. 132 00:11:18,141.11745465 --> 00:11:31,421.11745465 It used to be monopolized by, you know, cruise America and the big dealerships, but a lot of dealerships got out of the industry and then the peer to peer came about and now the peer to peer is really dominating on many aspects. 133 00:11:31,911.11745465 --> 00:11:35,771.11745465 And so that created this opportunity for us to do what we do. 134 00:11:35,781.11745465 --> 00:11:37,911.11745465 So awesome, awesome stuff. 135 00:11:38,111.11745465 --> 00:11:46,71.11745465 So to switch gears just a little bit, I know previously you mentioned how, in entrepreneurship, you kind of need to keep going. 136 00:11:46,401.11745465 --> 00:11:47,71.11745465 Because there's. 137 00:11:47,566.11745465 --> 00:11:50,276.11745465 No one else that's necessarily going to do the work for you. 138 00:11:50,606.11745465 --> 00:11:56,86.11745465 So one, I feel like that kind of helped me in this journey to have something to focus on each day. 139 00:11:56,506.11645465 --> 00:12:03,116.11645465 You know, so I still kind of went through my checklist of my daily routine that I did, even when we were traveling. 140 00:12:03,636.11645465 --> 00:12:14,716.11745465 And then in addition to that, because I am self employed, I had so much more flexibility to deal with what I needed to deal with. 141 00:12:15,281.11745465 --> 00:12:19,221.11745465 You know, so you're available for the phone calls to the insurance company. 142 00:12:19,511.11745465 --> 00:12:33,41.11645465 We were still homeschooling our kids during this time and I could move meetings around, take the phone calls I needed to take and because being an entrepreneur you have that flexibility. 143 00:12:33,391.11645465 --> 00:12:41,211.11645465 If you were in a nine to five job, you know, you'd have to basically take the whole week off of work just so you could deal with your life situation. 144 00:12:41,611.11645465 --> 00:12:48,471.11645465 So I found that really helpful and, you know, kind of a little wake up call of something to be grateful for in my life. 145 00:12:48,681.11645465 --> 00:12:54,411.11745465 Because I was able to deal with the situation so seamlessly with the other things going on in my life. 146 00:12:54,411.11745465 --> 00:13:15,261.11745465 Yeah, you know, and that, that reminds me, you had also mentioned in our failed recording there the other week of how, like the, the fireside community reached out to you, like, what can I do, Stacey? How can I help? What, and it really just solidified for you, like, wow, we have built this like amazing community of entrepreneurs. 147 00:13:16,271.11745465 --> 00:13:19,31.11745465 And so that was really cool for you to say that. 148 00:13:19,31.11745465 --> 00:13:22,141.11745465 And I actually I have a post it in front of me. 149 00:13:22,231.11745465 --> 00:13:27,351.11645465 I have a lot of post it's in front of me, but one of the post it's in front of me is something that God showed me. 150 00:13:27,351.11645465 --> 00:13:29,891.11645465 And what I wrote down is people want. 151 00:13:30,341.11645465 --> 00:14:00,401.11545465 Slash need community and man, it's so powerful to have a community and really that's you know, what we're trying to build What we built with fireside what we're trying to do with the rv rental secrets podcast is Give back to the community in general the rv rental community and it's just so powerful to know that you have Like minded people, especially in the same industry where we can sharpen each other and encourage each other and pick up the slack and lessen the burdens. 152 00:14:00,651.11645465 --> 00:14:04,511.11645465 And I remember what I was going to say, Stacy, it was a total side note. 153 00:14:04,531.11545465 --> 00:14:08,961.11545465 That's probably why I forgot because it really had nothing to do with what we were talking about, but it kind of did. 154 00:14:09,511.11545465 --> 00:14:11,161.11645465 It was like a parenting hack. 155 00:14:11,761.11645465 --> 00:14:18,701.11645465 When we were talking about reaction instead of responses, there is this, this book out there. 156 00:14:19,281.11645465 --> 00:14:20,571.11645465 That I just finished reading. 157 00:14:20,571.11645465 --> 00:14:22,381.11645465 It's called loving our kids on purpose. 158 00:14:23,11.11645465 --> 00:14:25,961.11645465 And it talks about the love and logic method. 159 00:14:26,781.11645465 --> 00:14:41,431.11645465 And in the love and logic method, what made me think of it was when we're responding to customers, instead of reacting in the love and logic method, it teaches about empowering, giving our kids empowering choices, and we can apply this to so many areas of life. 160 00:14:41,871.11645465 --> 00:14:45,251.01645465 And so with the love and logic method, it is. 161 00:14:45,501.11645465 --> 00:14:52,641.11645465 Offering positive choices where we feel like we're putting the power in our Children's hands to make the choices. 162 00:14:53,161.11645465 --> 00:15:00,741.11545465 And I think that's something that we can apply to business and frustrated customers and stuff like that is offering them and powering choices. 163 00:15:01,391.11645465 --> 00:15:15,636.11645465 You know, for instance asking our Children, Hey, would you like to empty the dishwasher now? Or would you like to do that in 30 minutes? We're typically, what do we do as a parent? We're like, oh, my gosh, you've got to empty that dishwasher. 164 00:15:15,636.11645465 --> 00:15:16,426.11645465 Now you haven't done it. 165 00:15:16,426.11645465 --> 00:15:18,646.11645465 If you don't do that right now, you're grounded above a bond. 166 00:15:18,876.11645465 --> 00:15:20,626.11645465 I'm going to cancel your weekend plans and all these things. 167 00:15:20,956.11645465 --> 00:15:28,176.11545465 We threaten them or what the the book talks about is little truck, big truck, right? They got boys playing, like, Tonka trucks. 168 00:15:28,176.11545465 --> 00:15:29,346.11645465 And one's got, like, a big truck. 169 00:15:29,346.11645465 --> 00:15:30,576.11645465 That's like, running over the little truck. 170 00:15:31,136.11645465 --> 00:15:31,856.11645465 So we do that. 171 00:15:31,856.11645465 --> 00:15:40,446.11645465 We try to overpower them with consequences in this book is teaching the love and logic method of where we give them empowering choices. 172 00:15:41,96.11645465 --> 00:15:42,96.11645465 And it's so cool. 173 00:15:42,96.11645465 --> 00:15:53,76.11645465 And what I've been doing as a parenting hack, Stacy, taking it to the next level is I'll use chat GPT and I'll say, Hey, chat, GPT using the love and logic parenting method. 174 00:15:53,411.11645465 --> 00:16:08,581.11645465 How do I work through this situation with my child? And so what a cool way to be able to do that, where you can totally take your emotion out of it, deal with a customer, open up your chat GPT and say, Hey, chat GPT using the love and logic method. 175 00:16:08,961.11545465 --> 00:16:16,771.11645465 What's a way for me to help this renter walk through this specific situation? And it gives you this beautiful ideas. 176 00:16:16,771.11645465 --> 00:16:19,471.11645465 And then you can even take it one step further and say, Okay, great. 177 00:16:19,471.11645465 --> 00:16:24,671.11645465 Will you turn that into a message that I can copy and paste and send to the renter? Yeah, that's great. 178 00:16:24,671.11645465 --> 00:16:26,801.11645465 I think that's the best tip. 179 00:16:27,41.11645465 --> 00:16:31,461.11645465 Because like you said, you can take yourself outside of it with the emotions. 180 00:16:31,981.11645465 --> 00:16:38,101.11545465 And then, you know, sometimes you don't know what to say, or you say the wrong thing and make things worse. 181 00:16:38,231.11645465 --> 00:16:45,881.1164547 So yeah, just pausing taking a minute, use technology, you know, get some feedback as to what the message should be. 182 00:16:46,301.1164547 --> 00:16:48,611.1164547 And, you can make the customer. 183 00:16:49,236.1164547 --> 00:16:50,416.1164547 Satisfied that way. 184 00:16:51,526.1164547 --> 00:16:51,956.1164547 Yeah. 185 00:16:52,236.1164547 --> 00:17:05,736.1164547 And Tony Robbins says that even if we're wrong, we will literally come up with points to justify our, standing so that we don't have to admit we're wrong. 186 00:17:06,236.1164547 --> 00:17:10,136.1164547 So if you're in this scenario with a renter where they're like, really coming at you hard. 187 00:17:10,671.1164547 --> 00:17:24,401.1164547 And like to bring it back to the podcast we were doing the other week about just not feeling motivated or inspired or this or that, right? Isn't it funny how life happens when life happens you know, we're having different emotions. 188 00:17:24,401.1164547 --> 00:17:26,341.1164547 So, oh, it's time to record our podcast. 189 00:17:26,351.1164547 --> 00:17:26,731.1164547 Great. 190 00:17:27,266.1164547 --> 00:17:29,586.1164547 I have zero motivation to do that right now. 191 00:17:29,926.1164547 --> 00:17:32,426.1164547 I literally am trying to figure out where my family's going to live. 192 00:17:32,806.1164547 --> 00:17:35,996.1164547 And my calendar just said, it's time to record a podcast. 193 00:17:36,396.1164547 --> 00:17:39,966.1154547 And what is the goal of our podcast? It's to inspire RV rental owners. 194 00:17:40,326.1164547 --> 00:17:40,836.1164547 Perfect. 195 00:17:40,846.1164547 --> 00:17:41,246.1154547 I'm great. 196 00:17:41,456.1154547 --> 00:17:42,796.1164547 That just popped up my calendar. 197 00:17:43,156.1164547 --> 00:17:48,566.1164547 So to, to take all the emotion out of that and do the thing it's just, it's crazy. 198 00:17:48,576.1164547 --> 00:17:57,286.1154547 So, well, what do you say, Stacey, do we call that an episode? Any, Including thoughts or motivations or inspirations you want to throw out there. 199 00:17:57,626.1154547 --> 00:18:03,866.1154547 I mean, I hope that inspires people that, no matter what life hands you, you need to keep going. 200 00:18:03,896.1154547 --> 00:18:08,736.1144547 I know we have one of the favorite scenes that life happens for you, not to you. 201 00:18:09,246.1154547 --> 00:18:17,456.1164547 So no matter what happens, think of a way to get through that and think of the positive things that come out of it. 202 00:18:17,946.1164547 --> 00:18:29,806.1164547 And then, like you mentioned, the community I did a newsletter on this as well and people I've never even met reached out you know, just to make sure we were safe if we needed anything. 203 00:18:30,446.1164547 --> 00:18:40,816.1164547 So just thank you to everyone in fireside and anyone in our RV rental community that's reached out and offered to help like it just means so much. 204 00:18:41,976.1164547 --> 00:18:42,996.1164547 That is beautiful. 205 00:18:43,346.1164547 --> 00:18:45,806.1164547 Stacey, you just gave me an idea for a video. 206 00:18:46,376.1164547 --> 00:18:56,6.1164547 You know how I like, I think they're called alliterations but here's the name of the video turning test and trials into teachings and testimonies. 207 00:18:57,421.1164547 --> 00:19:00,81.1164547 Yeah, that's a mouthful, but it is a mouthful. 208 00:19:00,81.1164547 --> 00:19:15,101.1154547 Yeah, but I love how when life happens we share it with others to encourage them because one of the biggest things that happened, especially as for the Christian entrepreneurs listening who understand that we're in a spiritual battle is when life happens. 209 00:19:15,456.1154547 --> 00:19:21,486.1154547 The number one thing that the enemy loves to do is to isolate us to get us to think that we're alone. 210 00:19:21,906.1154547 --> 00:19:23,796.1154547 You should be so shamed of yourself. 211 00:19:23,796.1154547 --> 00:19:25,606.1154547 There's no one else going through this. 212 00:19:25,896.1154547 --> 00:19:26,766.1154547 You're a failure. 213 00:19:26,766.1154547 --> 00:19:27,406.1149547 You're a loser. 214 00:19:27,406.1149547 --> 00:19:29,416.1154547 All these things, it's not going to work out. 215 00:19:29,776.1144547 --> 00:19:43,761.1154547 You know, what, what made you think you could get in an RV and travel around the country and nothing wouldn't happen? You know, all, all the things, the thoughts that come at us, but when we When we share the test and trials as they're happening, it does so many things. 216 00:19:43,761.1154547 --> 00:19:53,281.1154547 It teaches others, it encourages others, and it encourages ourselves because we're sharing life and we see, oh man, we're not alone. 217 00:19:53,421.1154547 --> 00:19:56,601.1154547 Actually, look, there's all these people that care about my story. 218 00:19:56,931.1154547 --> 00:20:01,86.1154547 There's people that not only care about my story, but They want to know am I okay. 219 00:20:01,136.1154547 --> 00:20:07,796.1154547 They want to know what can they do to help and what is that that's community And literally that's how god created us. 220 00:20:07,796.1154547 --> 00:20:26,641.1154547 He created us for community He created us to do life together We were just doing our devotions this morning with our kids and we went all the way back to genesis in the beginning And there's god standing The trinity is there saying Let us create man in our image God even wanted more community. 221 00:20:26,641.1154547 --> 00:20:27,731.1154547 So we created man. 222 00:20:27,751.1154547 --> 00:20:29,531.1154547 I mean, that's the whole purpose of mankind. 223 00:20:29,531.1154547 --> 00:20:35,101.1154547 So just be encouraged if you feel like you're doing life alone you're not supposed to be doing life alone. 224 00:20:35,111.1154547 --> 00:20:38,731.1154547 There are people out there to do life with, we call it our tribe. 225 00:20:39,531.1154547 --> 00:20:41,391.1144547 Our tribe is where the fire starters. 226 00:20:41,911.1144547 --> 00:20:46,911.1144547 And I just want to encourage you, find your community, find your people to encourage you, to inspire you. 227 00:20:47,271.1144547 --> 00:20:49,491.1144547 Hopefully this podcast is inspiring you. 228 00:20:50,671.1144547 --> 00:20:52,941.1144547 But do not attempt to do life alone. 229 00:20:52,981.1144547 --> 00:20:53,901.1144547 It's not going to work. 230 00:20:53,901.1144547 --> 00:20:55,71.1144547 We weren't created for that. 231 00:20:55,551.1144547 --> 00:20:59,241.1144547 That's another episode of RV Rental Secrets Podcast, y'all. 232 00:20:59,671.1134547 --> 00:21:04,81.1134547 We will see you on the next episode where we already know what we're going to talk about. 233 00:21:04,421.1134547 --> 00:21:10,11.1134547 We're going to talk about the paradox of profits, the paradox of profits. 234 00:21:10,341.1134547 --> 00:21:17,131.1144547 So tune in to learn, first of all, what does a paradox even mean and how does that apply to profits? All right, y'all. 235 00:21:17,131.1144547 --> 00:21:19,81.1144547 We'll see you in the next episode.
Welcome to the RV Rental Secrets Podcast.
(00:02):
.999I'm your host, Stacey Maxson, and I'm thrilled to guide you through the journey of launching, growing, and managing a profitable RV rental business. 3 00:00:09,330.9977324263 --> 00:00:22,900.997732426 Hey y'all welcome to another episode of rv rental secrets podcast I am your co host gar russell Here with stacy still trucking maxson Stacy how you doing? Good. 4 00:00:23,520.997732426 --> 00:00:29,390.997732426 for those that don't know We kind of did an episode like this last week. 5 00:00:29,780.997732426 --> 00:00:36,680.995732426 And it kind of fits with our, theme, I think was the podcast didn't actually record. 6 00:00:36,680.995732426 --> 00:00:43,551.095732426 So we were going to talk about kind of how things happen and, how you keep moving forward with that. 7 00:00:43,941.095732426 --> 00:00:47,521.095732426 And the reason why we were going to talk about that last week is. 8 00:00:47,971.095732426 --> 00:00:50,311.095732426 I was actually in an accident. 9 00:00:50,561.095732426 --> 00:00:52,541.095732426 Everyone's okay, thankfully. 10 00:00:53,31.095732426 --> 00:00:56,891.095732426 But we were in Vegas for RV rental conference. 11 00:00:57,401.095732426 --> 00:01:00,451.095732426 2500 miles away from home. 12 00:01:00,861.095732426 --> 00:01:04,51.094732426 And someone came through the intersection. 13 00:01:04,471.095732426 --> 00:01:05,511.094732426 We had the green light. 14 00:01:05,511.194732426 --> 00:01:07,431.095732426 And they hit our 5th wheel. 15 00:01:08,101.095732426 --> 00:01:09,391.095732426 So it was. 16 00:01:09,391.095732426 --> 00:01:11,371.095732426 Not drivable anymore. 17 00:01:11,411.095732426 --> 00:01:27,941.095732426 So we were in a situation basically where we were stranded in Las Vegas and we kind of had to figure out what to do next so I think that's I know what we're going to talk about today is you know how to move forward in In situations that you can't control. 18 00:01:29,341.094732426 --> 00:01:29,851.094732426 Yeah. 19 00:01:29,901.095732426 --> 00:01:42,306.09573243 Yeah, and when we did well when we thought we recorded this it was literally like Days after and you guys are sitting in your truck in a parking lot and I was applauding you. 20 00:01:42,306.09573243 --> 00:01:43,996.09573243 I'm like, Stacy, you are a rockstar. 21 00:01:44,26.09573243 --> 00:01:44,926.09573243 Good for you. 22 00:01:45,266.09573243 --> 00:01:46,716.09573243 That's why I called you Stacy. 23 00:01:46,716.09573243 --> 00:01:52,256.09573243 Still trucking Maxon because you're still trucking like, yeah, might as well. 24 00:01:52,256.09573243 --> 00:02:01,896.09573243 I don't feel too inspired today, but what's that got to do with it? You know? And when we're an entrepreneur it's not necessarily always about being inspired. 25 00:02:02,186.09573243 --> 00:02:06,286.09573243 I saw a quote the other day from Alex or Mosey for those of y'all that follow him. 26 00:02:07,186.09573243 --> 00:02:09,736.09573243 He's this brilliant businessman. 27 00:02:09,786.09573243 --> 00:02:11,906.09573243 He said when the fun wears off. 28 00:02:12,421.09573243 --> 00:02:18,311.09573243 That's where the real work begins and we have those moments where it's it's not fun. 29 00:02:18,681.09573243 --> 00:02:29,601.09473243 So it actually feels like work and Stacy was in that moment where she wasn't having fun, but she's like, well, I don't feel inspired, but let's just go ahead and do it. 30 00:02:30,101.09573243 --> 00:02:33,741.09573243 And so that was the topic of our podcast that we're going to continue today is. 31 00:02:33,741.09573243 --> 00:02:37,31.09573243 To keep working when you don't necessarily feel like it. 32 00:02:37,221.09573243 --> 00:02:43,561.09623243 And as an entrepreneur it's even more important because we don't necessarily have paid vacation days. 33 00:02:44,61.09623243 --> 00:02:45,531.09523243 Where we can call in sick. 34 00:02:46,946.09623243 --> 00:02:51,756.09623243 That's one of the perks and the downsides to entrepreneurship. 35 00:02:51,756.09623243 --> 00:02:54,986.09623243 So Stacey, like I said the other week, good for you. 36 00:02:54,986.09623243 --> 00:02:57,786.09623243 I'm so proud of you for keeping on and pushing on. 37 00:02:57,826.09623243 --> 00:02:59,66.09623243 And here we are. 38 00:02:59,126.09723243 --> 00:03:06,286.09623243 I think, when something like that happens, You immediately like try to seek comfort. 39 00:03:06,376.09623243 --> 00:03:11,346.09523243 So, when we were kind of stranded at the first thought was like, okay, we have to go back to New York. 40 00:03:11,386.09623243 --> 00:03:13,296.09623243 Like, that's where all of our family is. 41 00:03:13,696.09623243 --> 00:03:15,856.09623243 They'll support us, they'll help us through this. 42 00:03:16,356.09623243 --> 00:03:22,426.09623243 And my husband and I kind of talked it through and we realized like, no, we need to stay on track. 43 00:03:22,446.09623243 --> 00:03:26,876.09623243 Like, our original plan was for us to go to Florida. 44 00:03:26,966.09623243 --> 00:03:31,746.09623243 We were going to spend the winter there and work on, you know, building fireside. 45 00:03:32,96.09523243 --> 00:03:35,936.09523243 And regardless of what happened, we said we had to stick to that plan. 46 00:03:36,416.09523243 --> 00:03:41,626.09523243 So, you know, it was 2500 miles to New York or 2500 miles to Florida. 47 00:03:41,626.19523243 --> 00:03:41,735.99523243 Yeah. 48 00:03:42,46.09523243 --> 00:03:46,396.09523243 So we ended up having three kids and two dogs and a truck. 49 00:03:46,666.09523243 --> 00:03:53,136.09423243 We got a U Haul to empty out all of our belongings from the fifth wheel and put it in the U Haul. 50 00:03:53,536.09423243 --> 00:03:57,326.09523243 And we took about five days to travel those 2, 500 miles. 51 00:03:57,326.09523243 --> 00:03:59,76.09523243 Like we just had it in our head. 52 00:03:59,76.09523243 --> 00:04:02,166.09523243 We have to keep going, get back on track. 53 00:04:02,566.09523243 --> 00:04:15,66.09423243 So within that week of traveling, I actually was on the phone, bought another fifth wheel in Florida that we picked up and within a week we were back to doing what we needed to do. 54 00:04:16,516.09323243 --> 00:04:17,456.09323243 That is awesome. 55 00:04:17,896.09323243 --> 00:04:20,955.99423243 You know, it makes me think of what I like to call. 56 00:04:21,876.09423243 --> 00:04:44,701.09423243 Responding instead of reacting and in the moment when life happens in literally the chemicals start flowing the adrenaline and the emotions and all that we have a choice to grab a hold of Of those emotions and react or we take take a breather, take a step back praise God for spouses. 57 00:04:45,161.09423243 --> 00:04:48,361.09473243 Cause usually you both aren't freaking out at the same time. 58 00:04:48,361.09473243 --> 00:04:53,11.09523243 God kind of wires us that way, right? When one of us is freaking out, the other one's level headed and vice versa. 59 00:04:53,531.09523243 --> 00:04:56,161.09473243 And then you're able to calm down and really think things through. 60 00:04:56,161.09473243 --> 00:04:59,481.09523243 And then you're able to respond instead of react. 61 00:04:59,481.09523243 --> 00:05:01,651.09523243 So yeah, you guys are back at it. 62 00:05:01,651.09523243 --> 00:05:03,91.09523243 You're rocking, you're rolling. 63 00:05:03,641.09523243 --> 00:05:09,671.09523243 And You know, to curve this over into the RV rental industry y'all have been there. 64 00:05:09,761.09523243 --> 00:05:28,711.09523243 You've got an RV that's out on a rental and it's the end of the world for the renter because it smells inside the RV or because What are some other things that happen, Stacey, where the renters freak out and they see their vacations ruined? What are some common ones? I'm drawing a blank here. 65 00:05:28,791.09523243 --> 00:05:33,641.09523243 I mean, just, you know, the refrigerator doesn't get cold as quickly as they would have liked. 66 00:05:34,141.09523243 --> 00:05:36,461.09523243 You know, so all their food is going to go bad. 67 00:05:37,111.09523243 --> 00:05:44,891.09623243 You know, there's all those little things where things aren't even broken, but it just is an inconvenience to them where they can, like you said, feel like it's the end of the world. 68 00:05:45,801.09623243 --> 00:05:46,211.09623243 Yeah. 69 00:05:46,241.09523243 --> 00:05:47,751.09623243 This camper is going to tip over. 70 00:05:47,751.09623243 --> 00:05:48,801.09573243 It's, it's shaking. 71 00:05:48,801.09573243 --> 00:05:49,531.09623243 It's this or that. 72 00:05:49,531.09623243 --> 00:05:50,471.09623243 I don't know what's going on. 73 00:05:50,771.09623243 --> 00:05:56,491.09623243 Well, your kids are running back and forth and it's on wheels, you know, so it's gonna, it's gonna shake a little bit. 74 00:05:56,921.09623243 --> 00:05:58,311.09623243 And then our. 75 00:05:58,331.19623243 --> 00:06:27,441.11795465 And so our tendency just as human beings and then throw entrepreneurship on top of that, where we want to make our customer happy because we don't want a bad review is we can get into reacting instead of responding and, and we totally feed into their emotions of the moment and, oh my gosh, I'm so sorry, that's horrible here, let me give you a half off let me swap out the RV, let me this, let me that when instead we could literally wait 30 minutes before you respond, okay. 76 00:06:27,696.11795465 --> 00:06:38,206.11695465 Because if they send a message and, and, and you've replied within, you know, 20 seconds, two minutes, five minutes, 10 minutes, you're probably most likely going to react. 77 00:06:38,706.11695465 --> 00:06:43,956.11695465 You're going to react by overcompensating or you're going to react by getting super defensive. 78 00:06:44,506.11795465 --> 00:06:52,686.11795465 Or take a minute thinking through what I like to do when situations happen in life where I know, okay, I can react to respond. 79 00:06:52,856.11795465 --> 00:06:56,116.11695465 I literally like to tell myself, okay, I'll deal with that in a minute. 80 00:06:56,876.11795465 --> 00:06:58,526.11795465 So I'm telling my brain. 81 00:06:58,916.11795465 --> 00:07:00,186.11795465 Hey, don't freak out. 82 00:07:00,686.11795465 --> 00:07:07,566.11795465 It's not an emergency because where I love this Tony Robbins quote where focus goes, energy flows. 83 00:07:07,956.11795465 --> 00:07:10,746.11795465 So if I tell myself, okay, I'll deal with that in a minute. 84 00:07:10,816.11695465 --> 00:07:13,716.11695465 My brain instantly is like, oh, okay. 85 00:07:13,716.11795465 --> 00:07:15,166.11695465 So turn off freak out mode. 86 00:07:15,216.11795465 --> 00:07:17,846.11795465 Like, it's not, it's not what we thought it was. 87 00:07:18,86.11695465 --> 00:07:20,816.11795465 You know, we can relate this to parenting and marriage. 88 00:07:21,426.11795465 --> 00:07:21,966.01795465 Oh, yeah. 89 00:07:22,226.11795465 --> 00:07:23,96.11795465 I'll deal with that in a minute. 90 00:07:23,96.11795465 --> 00:07:23,856.11795465 It's not an emergency. 91 00:07:23,856.11795465 --> 00:07:26,466.11795465 Okay, the brain calms down, the chemicals stop flowing. 92 00:07:26,946.11795465 --> 00:07:38,196.11845465 And then what happens, the other side of our brain kicks in and we start to think of logical responses that we can send the renter or children or a spouse. 93 00:07:39,636.11845465 --> 00:07:42,196.11845465 I could keep going on in that because it just made me think of another thing. 94 00:07:42,196.11845465 --> 00:07:54,276.11845465 But Stacy, what's your thoughts on that? Yeah, well, it made me think when you were talking about, you know, how we're quick to react and give the refunds and everything at the RV rental conference that I was at. 95 00:07:54,781.11845465 --> 00:07:59,601.11845465 In Vegas, they actually had a couple of tips that I'll share real quick. 96 00:07:59,831.11845465 --> 00:08:05,361.11845465 And one of the funny things is like, when I went there, I was like, oh, you know, we've been in the business a while. 97 00:08:05,391.11845465 --> 00:08:07,931.11845465 I'm not sure what I'm going to learn. 98 00:08:08,311.11745465 --> 00:08:09,361.11695465 But it was crazy. 99 00:08:09,361.11695465 --> 00:08:10,291.11645465 There was. 100 00:08:10,631.11645465 --> 00:08:13,521.11745465 Multiple RV rental businesses. 101 00:08:14,141.11745465 --> 00:08:19,851.11745465 That they've been in the industry for 20, 30, 40 years. 102 00:08:21,101.11745465 --> 00:08:27,881.11745465 They had so much experience and expertise and most of them owns dealerships as well. 103 00:08:27,881.11745465 --> 00:08:30,651.11745465 So it kind of gave another way of looking at things. 104 00:08:31,31.11745465 --> 00:08:34,671.11745465 But I know, some people are like, Oh, I don't know about RV rentals. 105 00:08:34,751.11745465 --> 00:08:40,116.11745465 You know, it's the industry dying, but it's It's it's been around forever and it's going to continue. 106 00:08:40,576.11745465 --> 00:08:52,516.11745465 But one of the things they said one about, you know, if something goes wrong, have a like document that says, if this happens, then this is what I do. 107 00:08:52,596.11745465 --> 00:08:59,616.11745465 You know, so if the refrigerator breaks, we'll bring them another refrigerator, you know, have a mini fridge on hand. 108 00:09:00,36.11745465 --> 00:09:03,416.11745465 If the awning breaks, we have. 109 00:09:04,126.11845465 --> 00:09:29,496.11745465 A pop up tent or you know, if something mechanical breaks and we can't find an RV tech This is the refund we'll offer so have like all of your rules set in place for all the what ifs up front So that way it can be another system that you have in place So you don't have to stress out, and overreact because you know what's going to happen Yeah, I love that. 110 00:09:29,506.11745465 --> 00:09:43,566.11845465 It's like if then if this then that if this then that Yeah, and one thing I always tell our franchisees is in those situations never talk about refunds, never talk about any of that stuff. 111 00:09:44,16.11745465 --> 00:09:48,676.11845465 Always just try to encourage the renter, help solve this problem if you can. 112 00:09:48,676.21845465 --> 00:10:06,821.11745465 And then if they're talking about those things, just say, okay, well, our policy is, is once the rental is concluded, Then we can look into that together, you know, and then we actually have a refund link on our website where they can go on and we send them the link. 113 00:10:06,821.11745465 --> 00:10:08,281.11795465 So it's not something they just look up. 114 00:10:08,281.11795465 --> 00:10:09,271.11845465 We send them the link. 115 00:10:09,281.11745465 --> 00:10:14,781.11845465 They can go on request a 100 refund or they can submit. 116 00:10:15,431.11845465 --> 00:10:16,911.11845465 To potentially get more. 117 00:10:17,191.11845465 --> 00:10:21,261.11845465 So that kind of takes the pressure off as well as if and again, this is after the rental. 118 00:10:21,261.11845465 --> 00:10:25,361.11745465 You could send them the link, say, okay, yeah, I'm sorry about the situation. 119 00:10:25,361.11845465 --> 00:10:35,301.11745465 Here's this link and then when they read it, it says we'll either give you 100 refund right now, or if you want to apply for more, potentially get nothing, fill out this form. 120 00:10:35,321.11745465 --> 00:10:36,651.11745465 And then we ask them a bunch of questions. 121 00:10:36,651.21745465 --> 00:10:42,431.11745465 A lot of scenarios are just going to go ahead and take the 100 and it's going to diffuse the situation or. 122 00:10:42,856.11745465 --> 00:10:47,456.11745465 They'll fill out that form, you know, and there might be more validity to what they're saying. 123 00:10:47,876.11745465 --> 00:10:49,406.11745465 And then you can go from there. 124 00:10:50,76.11745465 --> 00:10:51,486.11745465 So yeah, good stuff. 125 00:10:51,866.11645465 --> 00:10:53,136.11745465 And it is amazing. 126 00:10:53,156.11645465 --> 00:11:07,326.11745465 Stacy, like you said, with the RV rental industry, there's a report out there maybe put the, in the podcast notes, you know, the report I'm talking about I can't think of the independent company it was done by, but the state of the RV rental industry. 127 00:11:07,326.11745465 --> 00:11:10,516.11645465 And in the next several years, it's supposed to grow by. 128 00:11:10,891.11745465 --> 00:11:12,931.11745465 X hundred and millions of dollars. 129 00:11:12,991.11745465 --> 00:11:14,581.11745465 So it is cool. 130 00:11:14,591.11745465 --> 00:11:15,811.11745465 It's very amazing. 131 00:11:15,811.11745465 --> 00:11:17,741.11745465 It's an exciting industry to be in. 132 00:11:18,141.11745465 --> 00:11:31,421.11745465 It used to be monopolized by, you know, cruise America and the big dealerships, but a lot of dealerships got out of the industry and then the peer to peer came about and now the peer to peer is really dominating on many aspects. 133 00:11:31,911.11745465 --> 00:11:35,771.11745465 And so that created this opportunity for us to do what we do. 134 00:11:35,781.11745465 --> 00:11:37,911.11745465 So awesome, awesome stuff. 135 00:11:38,111.11745465 --> 00:11:46,71.11745465 So to switch gears just a little bit, I know previously you mentioned how, in entrepreneurship, you kind of need to keep going. 136 00:11:46,401.11745465 --> 00:11:47,71.11745465 Because there's. 137 00:11:47,566.11745465 --> 00:11:50,276.11745465 No one else that's necessarily going to do the work for you. 138 00:11:50,606.11745465 --> 00:11:56,86.11745465 So one, I feel like that kind of helped me in this journey to have something to focus on each day. 139 00:11:56,506.11645465 --> 00:12:03,116.11645465 You know, so I still kind of went through my checklist of my daily routine that I did, even when we were traveling. 140 00:12:03,636.11645465 --> 00:12:14,716.11745465 And then in addition to that, because I am self employed, I had so much more flexibility to deal with what I needed to deal with. 141 00:12:15,281.11745465 --> 00:12:19,221.11745465 You know, so you're available for the phone calls to the insurance company. 142 00:12:19,511.11745465 --> 00:12:33,41.11645465 We were still homeschooling our kids during this time and I could move meetings around, take the phone calls I needed to take and because being an entrepreneur you have that flexibility. 143 00:12:33,391.11645465 --> 00:12:41,211.11645465 If you were in a nine to five job, you know, you'd have to basically take the whole week off of work just so you could deal with your life situation. 144 00:12:41,611.11645465 --> 00:12:48,471.11645465 So I found that really helpful and, you know, kind of a little wake up call of something to be grateful for in my life. 145 00:12:48,681.11645465 --> 00:12:54,411.11745465 Because I was able to deal with the situation so seamlessly with the other things going on in my life. 146 00:12:54,411.11745465 --> 00:13:15,261.11745465 Yeah, you know, and that, that reminds me, you had also mentioned in our failed recording there the other week of how, like the, the fireside community reached out to you, like, what can I do, Stacey? How can I help? What, and it really just solidified for you, like, wow, we have built this like amazing community of entrepreneurs. 147 00:13:16,271.11745465 --> 00:13:19,31.11745465 And so that was really cool for you to say that. 148 00:13:19,31.11745465 --> 00:13:22,141.11745465 And I actually I have a post it in front of me. 149 00:13:22,231.11745465 --> 00:13:27,351.11645465 I have a lot of post it's in front of me, but one of the post it's in front of me is something that God showed me. 150 00:13:27,351.11645465 --> 00:13:29,891.11645465 And what I wrote down is people want. 151 00:13:30,341.11645465 --> 00:14:00,401.11545465 Slash need community and man, it's so powerful to have a community and really that's you know, what we're trying to build What we built with fireside what we're trying to do with the rv rental secrets podcast is Give back to the community in general the rv rental community and it's just so powerful to know that you have Like minded people, especially in the same industry where we can sharpen each other and encourage each other and pick up the slack and lessen the burdens. 152 00:14:00,651.11645465 --> 00:14:04,511.11645465 And I remember what I was going to say, Stacy, it was a total side note. 153 00:14:04,531.11545465 --> 00:14:08,961.11545465 That's probably why I forgot because it really had nothing to do with what we were talking about, but it kind of did. 154 00:14:09,511.11545465 --> 00:14:11,161.11645465 It was like a parenting hack. 155 00:14:11,761.11645465 --> 00:14:18,701.11645465 When we were talking about reaction instead of responses, there is this, this book out there. 156 00:14:19,281.11645465 --> 00:14:20,571.11645465 That I just finished reading. 157 00:14:20,571.11645465 --> 00:14:22,381.11645465 It's called loving our kids on purpose. 158 00:14:23,11.11645465 --> 00:14:25,961.11645465 And it talks about the love and logic method. 159 00:14:26,781.11645465 --> 00:14:41,431.11645465 And in the love and logic method, what made me think of it was when we're responding to customers, instead of reacting in the love and logic method, it teaches about empowering, giving our kids empowering choices, and we can apply this to so many areas of life. 160 00:14:41,871.11645465 --> 00:14:45,251.01645465 And so with the love and logic method, it is. 161 00:14:45,501.11645465 --> 00:14:52,641.11645465 Offering positive choices where we feel like we're putting the power in our Children's hands to make the choices. 162 00:14:53,161.11645465 --> 00:15:00,741.11545465 And I think that's something that we can apply to business and frustrated customers and stuff like that is offering them and powering choices. 163 00:15:01,391.11645465 --> 00:15:15,636.11645465 You know, for instance asking our Children, Hey, would you like to empty the dishwasher now? Or would you like to do that in 30 minutes? We're typically, what do we do as a parent? We're like, oh, my gosh, you've got to empty that dishwasher. 164 00:15:15,636.11645465 --> 00:15:16,426.11645465 Now you haven't done it. 165 00:15:16,426.11645465 --> 00:15:18,646.11645465 If you don't do that right now, you're grounded above a bond. 166 00:15:18,876.11645465 --> 00:15:20,626.11645465 I'm going to cancel your weekend plans and all these things. 167 00:15:20,956.11645465 --> 00:15:28,176.11545465 We threaten them or what the the book talks about is little truck, big truck, right? They got boys playing, like, Tonka trucks. 168 00:15:28,176.11545465 --> 00:15:29,346.11645465 And one's got, like, a big truck. 169 00:15:29,346.11645465 --> 00:15:30,576.11645465 That's like, running over the little truck. 170 00:15:31,136.11645465 --> 00:15:31,856.11645465 So we do that. 171 00:15:31,856.11645465 --> 00:15:40,446.11645465 We try to overpower them with consequences in this book is teaching the love and logic method of where we give them empowering choices. 172 00:15:41,96.11645465 --> 00:15:42,96.11645465 And it's so cool. 173 00:15:42,96.11645465 --> 00:15:53,76.11645465 And what I've been doing as a parenting hack, Stacy, taking it to the next level is I'll use chat GPT and I'll say, Hey, chat, GPT using the love and logic parenting method. 174 00:15:53,411.11645465 --> 00:16:08,581.11645465 How do I work through this situation with my child? And so what a cool way to be able to do that, where you can totally take your emotion out of it, deal with a customer, open up your chat GPT and say, Hey, chat GPT using the love and logic method. 175 00:16:08,961.11545465 --> 00:16:16,771.11645465 What's a way for me to help this renter walk through this specific situation? And it gives you this beautiful ideas. 176 00:16:16,771.11645465 --> 00:16:19,471.11645465 And then you can even take it one step further and say, Okay, great. 177 00:16:19,471.11645465 --> 00:16:24,671.11645465 Will you turn that into a message that I can copy and paste and send to the renter? Yeah, that's great. 178 00:16:24,671.11645465 --> 00:16:26,801.11645465 I think that's the best tip. 179 00:16:27,41.11645465 --> 00:16:31,461.11645465 Because like you said, you can take yourself outside of it with the emotions. 180 00:16:31,981.11645465 --> 00:16:38,101.11545465 And then, you know, sometimes you don't know what to say, or you say the wrong thing and make things worse. 181 00:16:38,231.11645465 --> 00:16:45,881.1164547 So yeah, just pausing taking a minute, use technology, you know, get some feedback as to what the message should be. 182 00:16:46,301.1164547 --> 00:16:48,611.1164547 And, you can make the customer. 183 00:16:49,236.1164547 --> 00:16:50,416.1164547 Satisfied that way. 184 00:16:51,526.1164547 --> 00:16:51,956.1164547 Yeah. 185 00:16:52,236.1164547 --> 00:17:05,736.1164547 And Tony Robbins says that even if we're wrong, we will literally come up with points to justify our, standing so that we don't have to admit we're wrong. 186 00:17:06,236.1164547 --> 00:17:10,136.1164547 So if you're in this scenario with a renter where they're like, really coming at you hard. 187 00:17:10,671.1164547 --> 00:17:24,401.1164547 And like to bring it back to the podcast we were doing the other week about just not feeling motivated or inspired or this or that, right? Isn't it funny how life happens when life happens you know, we're having different emotions. 188 00:17:24,401.1164547 --> 00:17:26,341.1164547 So, oh, it's time to record our podcast. 189 00:17:26,351.1164547 --> 00:17:26,731.1164547 Great. 190 00:17:27,266.1164547 --> 00:17:29,586.1164547 I have zero motivation to do that right now. 191 00:17:29,926.1164547 --> 00:17:32,426.1164547 I literally am trying to figure out where my family's going to live. 192 00:17:32,806.1164547 --> 00:17:35,996.1164547 And my calendar just said, it's time to record a podcast. 193 00:17:36,396.1164547 --> 00:17:39,966.1154547 And what is the goal of our podcast? It's to inspire RV rental owners. 194 00:17:40,326.1164547 --> 00:17:40,836.1164547 Perfect. 195 00:17:40,846.1164547 --> 00:17:41,246.1154547 I'm great. 196 00:17:41,456.1154547 --> 00:17:42,796.1164547 That just popped up my calendar. 197 00:17:43,156.1164547 --> 00:17:48,566.1164547 So to, to take all the emotion out of that and do the thing it's just, it's crazy. 198 00:17:48,576.1164547 --> 00:17:57,286.1154547 So, well, what do you say, Stacey, do we call that an episode? Any, Including thoughts or motivations or inspirations you want to throw out there. 199 00:17:57,626.1154547 --> 00:18:03,866.1154547 I mean, I hope that inspires people that, no matter what life hands you, you need to keep going. 200 00:18:03,896.1154547 --> 00:18:08,736.1144547 I know we have one of the favorite scenes that life happens for you, not to you. 201 00:18:09,246.1154547 --> 00:18:17,456.1164547 So no matter what happens, think of a way to get through that and think of the positive things that come out of it. 202 00:18:17,946.1164547 --> 00:18:29,806.1164547 And then, like you mentioned, the community I did a newsletter on this as well and people I've never even met reached out you know, just to make sure we were safe if we needed anything. 203 00:18:30,446.1164547 --> 00:18:40,816.1164547 So just thank you to everyone in fireside and anyone in our RV rental community that's reached out and offered to help like it just means so much. 204 00:18:41,976.1164547 --> 00:18:42,996.1164547 That is beautiful. 205 00:18:43,346.1164547 --> 00:18:45,806.1164547 Stacey, you just gave me an idea for a video. 206 00:18:46,376.1164547 --> 00:18:56,6.1164547 You know how I like, I think they're called alliterations but here's the name of the video turning test and trials into teachings and testimonies. 207 00:18:57,421.1164547 --> 00:19:00,81.1164547 Yeah, that's a mouthful, but it is a mouthful. 208 00:19:00,81.1164547 --> 00:19:15,101.1154547 Yeah, but I love how when life happens we share it with others to encourage them because one of the biggest things that happened, especially as for the Christian entrepreneurs listening who understand that we're in a spiritual battle is when life happens. 209 00:19:15,456.1154547 --> 00:19:21,486.1154547 The number one thing that the enemy loves to do is to isolate us to get us to think that we're alone. 210 00:19:21,906.1154547 --> 00:19:23,796.1154547 You should be so shamed of yourself. 211 00:19:23,796.1154547 --> 00:19:25,606.1154547 There's no one else going through this. 212 00:19:25,896.1154547 --> 00:19:26,766.1154547 You're a failure. 213 00:19:26,766.1154547 --> 00:19:27,406.1149547 You're a loser. 214 00:19:27,406.1149547 --> 00:19:29,416.1154547 All these things, it's not going to work out. 215 00:19:29,776.1144547 --> 00:19:43,761.1154547 You know, what, what made you think you could get in an RV and travel around the country and nothing wouldn't happen? You know, all, all the things, the thoughts that come at us, but when we When we share the test and trials as they're happening, it does so many things. 216 00:19:43,761.1154547 --> 00:19:53,281.1154547 It teaches others, it encourages others, and it encourages ourselves because we're sharing life and we see, oh man, we're not alone. 217 00:19:53,421.1154547 --> 00:19:56,601.1154547 Actually, look, there's all these people that care about my story. 218 00:19:56,931.1154547 --> 00:20:01,86.1154547 There's people that not only care about my story, but They want to know am I okay. 219 00:20:01,136.1154547 --> 00:20:07,796.1154547 They want to know what can they do to help and what is that that's community And literally that's how god created us. 220 00:20:07,796.1154547 --> 00:20:26,641.1154547 He created us for community He created us to do life together We were just doing our devotions this morning with our kids and we went all the way back to genesis in the beginning And there's god standing The trinity is there saying Let us create man in our image God even wanted more community. 221 00:20:26,641.1154547 --> 00:20:27,731.1154547 So we created man. 222 00:20:27,751.1154547 --> 00:20:29,531.1154547 I mean, that's the whole purpose of mankind. 223 00:20:29,531.1154547 --> 00:20:35,101.1154547 So just be encouraged if you feel like you're doing life alone you're not supposed to be doing life alone. 224 00:20:35,111.1154547 --> 00:20:38,731.1154547 There are people out there to do life with, we call it our tribe. 225 00:20:39,531.1154547 --> 00:20:41,391.1144547 Our tribe is where the fire starters. 226 00:20:41,911.1144547 --> 00:20:46,911.1144547 And I just want to encourage you, find your community, find your people to encourage you, to inspire you. 227 00:20:47,271.1144547 --> 00:20:49,491.1144547 Hopefully this podcast is inspiring you. 228 00:20:50,671.1144547 --> 00:20:52,941.1144547 But do not attempt to do life alone. 229 00:20:52,981.1144547 --> 00:20:53,901.1144547 It's not going to work. 230 00:20:53,901.1144547 --> 00:20:55,71.1144547 We weren't created for that. 231 00:20:55,551.1144547 --> 00:20:59,241.1144547 That's another episode of RV Rental Secrets Podcast, y'all. 232 00:20:59,671.1134547 --> 00:21:04,81.1134547 We will see you on the next episode where we already know what we're going to talk about. 233 00:21:04,421.1134547 --> 00:21:10,11.1134547 We're going to talk about the paradox of profits, the paradox of profits. 234 00:21:10,341.1134547 --> 00:21:17,131.1144547 So tune in to learn, first of all, what does a paradox even mean and how does that apply to profits? All right, y'all. 235 00:21:17,131.1144547 --> 00:21:19,81.1144547 We'll see you in the next episode.
Popular Podcasts
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.