Patient Care Coordinator: Role, Duties & Impact

In this episode of The Healthcare Insider, we dive into the essential question: “What Does A Patient Care Coordinator Do?” Joined by healthcare operations expert Sanju Zachariah, host Mike explores how this vital role supports both patients and providers. From managing appointment schedules and insurance paperwork to translating complex medical info into plain language, Patient Care Coordinators (PCCs) are the glue that holds the patient experience together.

If you’ve ever wondered what does a Patient Care Coordinator do in a busy clinic or hospital, this episode offers real-world insights into their daily responsibilities and critical impact on healthcare efficiency. Learn how a PCC reduces no-shows, improves medication adherence, and ensures a seamless patient journey—from first call to follow-up. Whether in-office or remote through services like Portiva, PCCs are a must-have in modern care.

 

📘 Learn more about how Portiva’s virtual medical assistant services can elevate your practice. From administrative support to patient engagement, our trained professionals are here to help you work smarter, not harder.

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