In the latest episode of the Service MVP Podcast, host Joe Crisara welcomes guests Helmi Ben Flah and Joe Rivera from Guaranteed Services. The duo shares their incredible journey in the service industry, discussing the strategies that catapulted their business from zero to a staggering $33 million. From the importance of mentorship and tactical market strategies to the power of a customer-oriented approach and strong employee culture, this conversation is a goldmine of insights for anyone looking to achieve exponential business growth.
The episode takes a deep dive into the journey of Helmi and Joe, which started almost two decades ago. Their dedication, resilience, and unwavering commitment to client satisfaction took their venture from less than a million dollars a year to a stunning $17 million, with plans to reach even higher. The conversation steers towards the importance of value delivery to customers and showcases how happy clients can be the best advertisement for a business.
Underpinning the discussion is the essence of focusing on the controllable aspects of business and not succumbing to distractions. Despite various challenges, the team at Guaranteed Service has remained devoted to their vision, never allowing doubt to sway their confidence. The conversation delves deeper into their unique approach to team management, emphasizing continuous training, belief in the process, and commitment to overall business goals.
Listeners are also treated to an honest recounting of the highs and lows they've experienced during their growth phase. The duo stresses the importance of nurturing talent in-house and proffers advice on prioritizing employee well-being, diligent training, implementation of robust processes, and team accountability. The episode concludes with an inspiring message about the intersection of passion and business, reminding entrepreneurs that success requires patience, perseverance, and hard work.
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