Social Media Made Simple

Social Media Made Simple

Social Media Made Simple is NapoleonCat’s podcast about growing a business on social media channels. In each episode, Anna & Tom unveil practical tactics for how businesses can use social media platforms to strengthen their online presence. Social Media Made Simple is a perfect podcast for anyone looking to bring social media and digital marketing into their business strategy, from building a community to analyzing competitors, improving team management to providing the best customer service.


April 11, 2023 7 mins

In the first episode of Social Media Made Simple, we’ll introduce you to the world of customer service and content moderation in social media. Highlighting the unique challenges professionals face in managing multiple platforms, monitoring millions of daily interactions, and adapting to the constantly changing landscape.

You’ll learn what tone of voice will be best for your brand, why personalization is crucial in customer care, an...

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In this episode of "Social Media Made Simple," we delve into content moderation rules on major platforms such as Facebook, Instagram, TikTok, Twitter, LinkedIn, and YouTube. We explore the similarities and differences in their approaches to maintaining safe, respectful, and inclusive online spaces.

We also uncover the complexities of content moderation in today's ever-changing digital landscape. Moreover, this episode also highligh...

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In this episode of "Social Media Made Simple," we delve into the intricacies of developing an effective social media customer service strategy and measuring its success. We discuss setting goals, selecting appropriate platforms, establishing a consistent brand voice, and developing guidelines for your team.

Additionally, we cover how to measure the effectiveness of your strategy through key performance indicators and the importance...

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May 23, 2023 23 mins

This episode of Social Mede Simple is all about teams! Keep listening if you want to discover effective team management strategies for social media content moderation and customer service. You'll also learn what are the best communication channels, how to set clear expectations, provide comprehensive training, and offer ongoing support for your team. Since this episode is packed with valuable information, we'll also talk about how ...

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