August 13, 2025 • 37 mins
I had this amazing chat with Dr. Robin Hills, who started EI for Change, and honestly, it completely shifted how I think about emotional intelligence. This guy has reached over half a million people across 200+ countries, and he's figured out something really powerful—he takes behavioral science and mixes it with gamification and storytelling to help people actually discover what they're good at and what really matters to them.
What blew me away was how he explained that emotional intelligence isn't some Western concept that doesn't translate—it's actually universal. And here's the kicker: he talks about emotions like they're data points, which sounds cold but is actually revolutionary when you think about it. Instead of just reacting when something triggers you, you can actually step back and respond thoughtfully.
The best part? Robin breaks down these simple daily habits that anyone can use. We're talking practical stuff here—whether you're managing people, building something from scratch, or just trying to handle whatever life throws at you. This conversation is loaded with real tools you can actually use to get better at reading situations and getting the results you want.
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Chapter Stamps:
00:20 Meet Dr. Robin Hills: Emotional Intelligence Expert
03:25 The Power of Emotional Intelligence
10:07 Gamification and Fun in Learning
21:50 Understanding Emotional Intelligence
23:44 The Complexity of Emotions
30:40 Practical Tips for Emotional Awareness
33:17 Reflecting on the Conversation
Pullout Quotes:
- “The key to that is for people to really understand what their core values are and what their strengths are.”
- “Emotions are data—they’re not positive or negative, they just are.”
- “Through silliness, we can get joy, humor, and energization without hurting others.”
- “My challenge is to create the right learning environment so people can take something positive away.”
- “Stop every so often and simply ask yourself—how am I feeling right now?”
Social:
Website: https://ei4change.com/about-us/
LinkedIn: https://uk.linkedin.com/in/robinhills
Instagram: https://www.instagram.com/ei4change/?hl=en
Facebook: https://www.facebook.com/EI4Change/
Disclaimer:
Please be aware that the opinions and perspectives conveyed in this podcast are solely those of our guests and do not necessarily represent the views, ideologies, or principles of Super Entrepreneurs Podcast, its associated entities, or any organizations they represent or are affiliated with. We provide a platform for discussion and exploration, and the content of each episode is understood to be independent expressions from our guests, rather than a reflection of the beliefs held by the podcast or its hosts.
Affiliate Disclaimer:
If you buy through one of the links provided, I may receive a commission (without any additional charge to you).
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
I think what we've got to learn to doas mature business people is learn how
(00:05):
to be silly and through the silliness.
Through the silliness, we can getsome joy, we can get some humor,
we can get some energization.
Welcome back to SuperEntrepreneurs Podcast.
I'm your host, Shahid Durrani, intoday's session, we have Dr. Robin Hills.
(00:26):
Robin is the founder of EI for Change, aleading company in emotional intelligence
training with over 500,000 learnersworldwide in over 200 countries.
Robin uses EQ in a way that'scompassionate, yet effective.
Enabling leaders to buildresilience, manage uncertainty, and
(00:50):
succeed when it matters the most.
He specializes in using behavioral sciencealongside gamification and storytelling
to improve performance universally.
Welcome up to our show, Robin.
Me You were talking about.
It seems too good to be true.
Yes, it is true.
(01:12):
It's true.
Or did I say something wrong?
Please correct me.
Because sometimes,
sat there and thought, oh, sounds very
yeah,
look, that's good thatI'm able to do that.
Right?
But you have your historyand what you're doing.
Is speaking louder than any wordscould possibly do that, right?
Like you, you, you're an exampleof change in the world and
(01:34):
not that anything is wrong.
I, I feel that we don't need to lookat it like we have to change something.
I think we are in a journeytogether and everything that's
happening is happening for a reason.
I'm, I'm a true believer in that.
And we're supposed to learn ineach phase of our journey and,
you know, it's, it is what it is.
(01:54):
In a way.
So I'm just grateful to have thisopportunity to sit with your mind
and, and, and understand whatyou're doing and see how we can
add value in people's lives, right?
As you've rightly said,it's not about change.
It's about really
Yeah,
yourself better and reallybeing the person that you're
yeah.
and being the best version of yourself.
(02:17):
I.
Yeah.
Yes, it's so true, and it'ssitting idle for almost everyone.
We have this greatness inside us andthis, this super, you know foundation
of humanity, like human beings havethis foundational strength that I. Yeah.
(02:37):
When we let it out and we clear outthe clutter and all the conditioning,
the environment, conditioning, there'ssomething very strong, something very
super that comes out where it's just aboutgiving and doing good for others, and
at the same time amplifying your life.
But in reality, you're actually amplifyingeveryone else's life, and that's why
(02:58):
your life is amplifying indirectly.
the key to that is for peopleto really understand what
Mm-hmm.
core values are.
And what their strengths are.
Mm.
that realization, they're actuallyable to go out into the world and
deliver good through what it isthat they're capable of doing that
nobody else is capable of doing.
(03:19):
And that really is thefoundation of what I work,
Mm-hmm.
or I do, what I'm working with people.
So can you walk us back to thetime when you realized you need
to create this global movement?
A beautiful movement by movement.
By the way, I love having eqexperts on the show and bringing
(03:40):
this awareness and, you know.
I've experienced in my life as Iincorporate emotional intelligence.
It's just a term,
eq, but in reality is just having that,that stable calmness within and looking
at life from a different perspective.
(04:00):
Having that ability that's already builtinto us and you guys out there bringing
that awareness that, Hey, wait a minute.
Why don't you try looking here?
Or why don't you trylooking at it this way?
I find that fascinating,
I think me, my realization around whatit was that I could do and deliver around
emotional intelligence, happy I. Happenedat a very early age, long before emotional
(04:24):
Mm-hmm.
was known about, or even aroundthe time when it was starting
Yeah.
in the academic circleswithin the universities.
Mm-hmm.
was I could take a very complex subjectand communicate with other people around
the complexity of the subject so thatI didn't necessarily dumb it down.
(04:45):
But I made it a lot more understandableand a lot more interesting for people I, I
Hmm.
that my core passion was around developingpeople in order to help them to improve
their performance at work, at home orindeed through their social relationships.
(05:05):
having a very positive, optimistic outlookon life, but not looking at life through
rose tinted spectacles, understandingthe gritty realism of life, and actually
saying, this is the life that I havebeen dealt up with for good or for bad.
What can I do to make adifference to other people?
(05:29):
I. And on the basis of that, I setup my business EI for Change all
about 15, 16 years ago, with anintention of global domination.
I. I was I set it up really with the
Mm-hmm.
of some good locally, and particularlywhere I am around the United
(05:49):
Kingdom but circumstances prevailedthat I could actually then send
a message out to the wider world.
And as you rightly saidin your introduction
Beautiful.
half a million peoplein 200 old countries.
Beautiful Robin.
Love it, my friend.
(06:10):
It is so incredible what you'redoing and to see how beautiful, how
it, it, it just has a life of itsown and is expanding because that
is based on, on goodness, I feel.
So it's good that you're, you have theresponse that you never expected, you
know, when you started this, but it blewup into something really, really major.
(06:30):
And one thing that comes to mindwhile I'm speaking to you here is the.
Multiculturalism of eq.
You know, you're taught in differentlang, I mean different countries, and
there's a paradigm in each country, right?
In each culture, how they perceive life.
How do you go about being able toconnect universally with this type
(06:57):
of information when you're dealingwith different belief systems?
And fundamental factor when I'm dealingwith different cultures is they're made
up of human beings like you and I. quite
Yes,
been
yes.
We've been brought upwithin our own cultures.
We've been brought up withinin our own environments.
(07:19):
We've had our own lifechallenges to deal with.
And quite honestly I'm not necessarily.
Interested in people's fundamentalbeliefs and trying to change those.
I'm interested in taking thosefundamental beliefs and getting
them to work for people.
I. So it doesn't matter where you arein the world, we all have physiological
(07:43):
and psychological reactions to theenvironment that we work in or we live in.
We all have emotions and emotions aredata that enable us to interpret our
environment and make good choices andbuild up our social network in order to.
Be the best person that we possiblycan be and succeed and perform.
(08:07):
And that, I've not talkedabout any particular culture.
I've not talked aboutany particular religion.
I've not talked about anyparticular nationality.
What I'm doing is engagingwith people and I'm.
Taking them right back to the basics.
We are all human beings.
We've got a brain, we've
Mm.
eyes, we've got a mouth, we'vegot a nose, we've got two ears.
(08:30):
Let's use them in the best possiblecombination with the rest of our
body to make the best decisions basedaround what the emotional data is
Mm
mm Yeah.
You communicate with them on afoundational level and the cultural
beliefs or any kind of paradigms thatthey are conditioned to experience or
(08:55):
be in, you can very easily bring eq.
In that, in any kind ofenvironment, any kind of belief
system, because it's foundational.
right.
I think the key parts
Mm-hmm.
play within cultures is toactually sit and listen.
And try and understand the culture I'mnot going to be able to go in there
(09:21):
and say this is the way to do it.
Here I am, Johnny Englishman.
That part I meant.
Listen to
Yeah,
all right.
Yeah,
in doing, how does
yeah.
Yeah.
Yeah.
What does this mean to you?
does that idea come from?
How are you gonna make that work for you?
are the things that you needto do in order to do it better?
(09:42):
Now, those are the sort offundamental questions that I will
ask of anybody and everybody.
Really more for my own
Hmm.
purpose,
Why?
What?
Where?
the things that I don't know.
Hmm.
Yeah.
No, it, it will help you.
Right.
Definitely dealing with themand seeing the world through
(10:03):
their eyes so you can help them.
Better.
Better.
That's beautiful.
Perfect.
So now I notice also you usegamification, which excites me very much.
And I wonder, I always wonder inthe back of my mind about, you
know, meeting these differentindustry leaders and I'm noticing.
Very, a very small percentage incorporategamification in their corporations or
(10:30):
in their business when I, when theirresearch is showing, you know, that
gamification amplifies the learningand the engagement and the connective
connectedness in the organization.
But that would be a differentquestion, I guess to kind of figure
out why they're not using it.
But I'm wondering.
Can you share with us whatwas the reasoning behind it?
(10:52):
Was it data driven or was it somethingthat just came to you one day and
you want to inter incorporate it?
And what does it entail in, in workingwith people in your organization?
I think it's vitally important forme to stress at this stage that
the gamification that I use isvery simplistic and very crude.
as,
mm-hmm.
(11:12):
progresses.
I am looking at ways of building itinto my courses be them face-to-face
courses or online courses, justto make them a lot more fun.
And I think what has been drivingme around gamification is the
fun element I. Because peoplego into the work environment.
It's
Yes.
very serious and all very we don'tdo that sort of thing around here.
(11:37):
And we're here to work.
We're not here to make friends.
We're not here to have fun.
We're not here to use our emotions.
No rubbish.
Let's
Hmm.
it fun.
Let's build some humor
Hmm.
Yeah.
really the idea behind gamification,but the cruelty that I've got within
there is around badging systems.
You get a badge for completinga certain element of the course.
(11:59):
And a lot of people like the ideathat, oh, I've got a badge here.
And there's a certain competitiveelement within it that's either
intrinsically motivated, oh, Ineed to go and get the next badge.
Or it's extrinsically motivated.
Oh.
Shahin's got a bigger badge that I have,so I've got to go and get that badge too.
(12:23):
That, that's one example of gamification.
The other example is in terms ofbuilding in quizzes that are a
little bit more than just questionand answer, a multiple choice.
They build in different styles ofquestions where people can look for, a
particular country on a map, for example,and click a point as to where that is.
(12:47):
Or they can drag images around ascreen and drop them at certain
parts in order to build up a picture.
And these are elements of gamificationwithin quizzes that, again.
Make the quiz just a littlebit more interesting.
I will hasten to add
mm.
that it's at a very simplistic leveland as we go into 20 26, 20 27 towards
(13:13):
the 2030s, my challenge and my focuswill be to build in more gamification
just simply because it's fun.
Good.
So, yeah, definitely.
And we wanna bring that childlike joyback in our lives, you know, since
I, yeah, since I brought that backand, you know, I, I just have this.
(13:37):
It, it, I don't know if I broughtit back or it just came about on
its own after calming the, the mind.
But it's just, you just feel thatjoy, you know, you go out in nature on
Sunday, I went for a walk and a trailand I was just hearing the birds and the
trees and it, it just felt so at home.
(13:59):
You know, I just felt that this is it.
Like, it was just so beautiful and I,I literally wanted to kind of hop in,
hop into the, just hop around, you know?
And there's just, I had this partof me that stopped me, right, and
say, no, you can't be foolish.
But I, I, I want to be foolish.
You know?
There's something, partof me that I want to be.
(14:20):
I just like, I don't wanna hold it.
And, and it becomes really powerful.
But that fun element, I feel that it.
Amplifies the quality of your life.
10 folds, man
I think what we've got to learn to doas mature business people is learn how
to be silly and through the silliness.
(14:43):
Through the silliness, we can getsome joy, we can get some humor,
we can get some energization.
And if we are being really silly, we are
you.
Humor at the expense of otherpeople and other cultures.
Self
Yeah.
humor is absolutely great.
Let's use it.
Oh, look at me, how stupid I am.
(15:04):
But do it in a way thatdoes not denigrate yourself.
It just builds up relationship.
Yes.
dance around, hop
Yes.
Yeah.
Do what is appropriate.
Because I think moving forward and as
Yeah.
into the 2030s and the 2040s, theseare components that are beyond the
(15:26):
capability of artificial intelligence.
Yes, so true.
It's beyond, and that's why I like tosay, I love artificial intelligence.
I think it's beautiful.
I think it's an amazing inventionand I feel it is bringing a
lot awareness to the human.
(15:47):
And, and how we have a verysimilar feedback system
through our environment, right?
What we see, it comes back to ourcautious mind or subconscious.
Then some of it becomes a habitual.
Then we start engaging withthe world automatically.
So it's like, it's likea very similar to the ai.
So I feel that AI is comingto serve us or help us.
(16:09):
Elevate to a very high level.
And it's, it's a must.
We're at that stage now that we need thattype of help, and it's great to have it,
I feel it, it will be impossible.
You know, I can't really say that.
People were saying, could havesaid that in the early 19 hundreds
about artificial intelligence.
That's impossible.
So it's hard to say, but intu intuition,human knowingness, and you know, that
(16:34):
direction, that guidance that we feelinternally for the decisions we make
and that connectivity I don't, I don'tknow how that, that would be possible to
replicate and the emotions, what we feel.
And that Coming back to, to, sorry.
Go ahead.
to replicate that.
One of the things that you and
No,
have
no,
guarantee this withoutany fear of contradiction.
(16:58):
Both you and I were babiesand we grew up as boys, we
I agree.
being boys, and we learnedthrough being naughty.
And we learned what
Yeah.
were.
We learned what was good.
We learned what was bad.
We learned
Yeah.
We tell stories ourselves.
These are things that were waybeyond the capability of AI
(17:22):
because it hasn't had a childhood.
And these are things that then it lacks.
And through its lacking of a childhood,it lacks the elements of emotional
intelligence that you and I havegot and built up by being boys.
Good point.
Mm-hmm.
(17:43):
Yeah, and, and you know, it's, it's.
You never say never.
You don't know.
But at this point, a hundred percent,it's, it's is that differentiating
factor that I feel in this age,but where things are shifting to
artificial intelligence, I. Is gonnamake people's lives super easy.
(18:03):
And I feel that openness of time allows usto go within and start increasing our eq
for example, our emotional intelligence,our mindset, just overall what's happening
on inside to connect better to what we'repart of and come up with more creativity
that will amplify even I ai, for example.
(18:26):
So it's a. Great opportunityfor human beings to shine even
further with this technology.
And I'm looking forward to, you know,ideas of, well, how are you gonna
implement this in your organizationwith your students incorporating
AI and helping them get moretransformations using this technology.
But, you know, I noticed thatthere's a part where you mentioned
(18:48):
somewhere about images of resilience.
You know, you employmetaphors and visuals.
Can you share what you learn in termsof how the mind connects emotionally
to an image versus actual language?
Again, it's a differentiator between usas human beings and between ai, because
(19:09):
you're right the whole idea behind imagesof resilience is it's metaphor based.
Let me just give a briefbackground for your listeners.
Certainly, you knowwhat we're talking about
Yes, please.
is an image-based co coachingtoolbox, which consists of 18.
Cartoon cards.
(19:29):
And these cards are made up of images,18 different images depicting different
aspects of resilience the values andbeliefs of resilience, the skills
that are needed within resilienceand understanding of resilience.
Now word resilience is being bandiedabout, it's being overused in a lot
(19:54):
of circumstances, and everybody hastheir own interpretation of what
resilience is and what it means.
So rather than going in and sayingthis is what resilience is, you need
to be more resilient within yourorganization your culture within your
family, within your circumstances.
It's a case of going in and saying topeople, does resilience mean to you?
(20:19):
does it look like?
How can you then interpret whatresilience you've got and how it works
for you, and what is it that you cando in order to be more resilient?
I've been working with these imagesfor well over a decade with a variety
of people from all over the world,there are certain similarities in
(20:43):
terms of the stories that come out.
But there are some great differentiatorsaround the stories that come out.
And people will often take an imageand talk around an image and they
will be pointing out something thatI'll sit there and think, you know,
I've never noticed that before?
And they'll be pulling somethingout of an image or a, situation
(21:08):
that is very much applicable.
So my challenge in terms of workingwith images of resilience or indeed
any training tool is to help peopleget the learning they need the self
understanding that they need by goingthrough the activity, because it's not
for me to learn, it's for them to learn.
(21:28):
So how can I create the rightlearning environment so that
they can take something positiveaway from the engagement?
If they don't, and that's their choice.
If they do, and the majority of peopledo, I get a lot of reward from that.
Yeah.
their choice.
Mm-hmm.
Yeah.
(21:48):
Both ways.
They have a choice.
And, you know, providing those options.
Is if they're signing up for being inyour program, obviously going to be
choosing the second because it's, it'simportant for their development, you know?
Can you share what do youfeel entrepreneurs or business
leaders, or leaders in general, or
(22:10):
what do you feel they get wrongabout emotional intelligence that is.
Quite common that you could bringto surface right now for people.
I want to highlight somethingthat's come through our
conversation point frequently that.
A lot of people talk about emotionalintelligence as eq and for me, is great
(22:33):
because that is the measure of what canbe measured within emotional intelligence.
So it's things like stress tolerance,the resilience we've been talking about,
it's about interpersonal relationships.
It's about emotional management,it's about self-awareness,
it's about decision making.
All of these things can be measured.
(22:55):
But for
Mm. Mm-hmm.
beyond that.
It takes in biases, consciousand unconscious biases,
which can't be measured.
It takes in preferences, it takes inattitudes, it takes in motivators.
These are things that are all partof emotional intelligence, but cannot
(23:15):
be measured through the term eq.
So for me,
Hmm.
EQ
Good point.
80% of the way, and there's a 20%of the way that is beyond that
is still emotional intelligence.
And probably there's about 10% ofthat where we just don't understand.
if I look at EQ
(23:36):
No.
ei, it doesn't matter which goingback to your original question, what
do people get wrong beyond that?
Is that people look atemotions being very simplistic.
They're either on or off.
They're either good or bad.
They're either positive or negative.
There's no kind of.
(23:56):
There's no kind of shades of gray betweenthe two emotions or between an emotion.
They will just consider them tobe one or the other, and a lot of
people will say we don't do emotions.
In our workplace.
You do emotions.
The very fact that you've saidthat has been driven by an emotion.
Yeah.
got to do is to help people to understandthat emotions drive everything that we do.
(24:23):
if I go back to
Yes,
you earlier, emotions are data.
Now if you think about datais not positive or negative.
Data is not good or bad.
it's just
just is.
you do with the data that is positive
Mm.
negative, that is
good.
(24:43):
and that's the
Yeah.
we,
Yeah.
I encourage people to lookat emotional intelligence.
How am I feeling at the moment?
Does it feel pleasant?
Does it
Yeah.
Is it setting me up to fight?
it setting me up to flee?
And by answering those verysimple basic questions, people
(25:06):
then understand the emotion.
Intelligence is the way in whichthey apply their thinking to those
feelings in order that they can make.
And
Hmm.
up these relationships.
Yeah.
And respond and choose.
I. Hmm.
the choice that you were talking about,
Truth.
Beautiful choices.
I used to hate decisions, but they'rea beautiful aspect of growth and
(25:30):
they're so important for us to be ableto make these decisions and people
that are making these decisions to.
To work on emotional intelligence is veryintelligent, I feel, especially for the
future and just managing life because itcan get really, really tough without this
intelligence, without this inner workings.
(25:52):
Because if we are in a reactive state.
All the time.
Are we expecting some type ofreaction coming, or it could be
even someone saying something,but our expectation, our paradigm,
sees only one type of information.
And this happen to us.
(26:12):
It might have happened to you too.
You might be explaining something,but it was taken in a different
context or different way, andanother person may have gotten upset.
And that is also intelligence becausewhen we start becoming more self-aware,
we're able to understand those triggersand why they're happening and work on
(26:32):
more on the root of those triggers.
But can you share in yourexperience, and by the way, one
thing, I notice the way you speak,you're able to paint the picture.
So when you explain things, Inotice that you are able to paint
(26:55):
a picture in your explanation.
So it was easier for me to understand.
Does that make sense?
So your, how you communicate isvery, is a very effective image
creator for another person, I feel.
feedback.
Did you get that feedback before?
quite, quite a few times andit's not something that I'm
(27:16):
Okay.
Aware of.
So it's something that I've just
It just happens.
and I've become competent at it.
So much so that I pushed it into theunconscious or into my subconscious.
I either one,
That's awesome.
It became part of your paradigm.
am.
It became part of your
it
Yeah.
(27:36):
one of
Yeah.
That's wonderful.
talking about earlieron, and I recognize that.
I've got this
Yeah.
It's a gift and I, I tryand make it work for me.
Yeah.
It's a good,
I get it wrong,
no, it's great.
I'm
It's okay.
It's
Okay.
people like it
Yeah.
It's okay.
just gotta accept that.
(27:57):
Yeah.
Yeah, that's fine.
Yeah.
You gotta accept that.
And that's the thing for me, Imake a lot of mistakes, you know,
I, I, I miss words or I'll stuttermy communication is not the best.
But I feel that I, I, what I dois I try to do what you're doing.
I'm not as effective, but I dotry to paint the picture with the
(28:21):
words so people can understand.
But I think this kind of art comeswith experience, the more you do it,
the more you practice, the more youwillingness to improve and amplify
and make it better is the key that,that wanting to make it better.
Right.
really is a case of, try to thinkabout the other person, what it
(28:43):
is that they are needing and whatit is that you want 'em to hear,
Mm.
help them to understand that you arethere to help them's support them and
to serve them and to try to use it.
to
Yeah.
a simple way, like I say, withoutdumbing it down, but being able
(29:05):
to communicate at every level.
So that we have we, you mighthave a few young teenagers
listening to your podcast, Shahied.
And if we can engage
Yes.
it's as good as engaging withthe retirees who are listening.
Any time they like, because they'vegot the capability of doing that
(29:25):
and think yeah, I know all this.
And they probably do.
Yeah.
The
I know this.
Yeah,
practicing it?
yeah, yeah.
Knowing and becoming, thereare two different things,
And what I would encourageyour younger listeners
you know?
is to strive to move forward and tobe better every single day and to
(29:49):
make each interaction that you have
Hmm.
with
Good.
a positive one, and leave that
Mm-hmm.
Yes.
Yes.
Do you feel good withbeing on a show so far?
Yeah.
I love coming on these kind of showsand having a great conversation.
(30:10):
As you, I.
how about this show specifically?
You and I seem to be engagingat the right sort of emotion.
I'll put you on a spot, right?
say, no, I'm hating every moment.
No.
Yeah.
You and
Yeah.
to be engaging at a good emotional level.
We are having the sortof conversation that you
Yeah, we are.
(30:30):
you would like to have long beforewe even met face to face, and I
thought, yeah, I could do that.
Yeah.
True.
Yeah, true.
Can you give us.
Something juicy.
Now, can you give us a tool or a tip ora trick or a strategy for people that
are listening out there that they canimplement immediately to start having
(30:55):
more EI in their life, not react so much?
people to do is just to stop.
Every so often set your watchif it's got an alarm on it
to go off at every two hours.
And then when the alarm goesoff, consider, how am I feeling?
(31:19):
Can I put a label on this emotion?
If I can't, don't worry about it.
Hmm.
is it a pleasant emotionor is it unpleasant?
what's driving that emotion
Hmm.
I utilize my emotion way I'm feelingat the moment make the better
(31:39):
decisions that I need to make?
it's a really unpleasant emotion,stop, go out the room, go and do
something completely different.
Come back to it afresh.
If it's a pleasant motionand you're in flow.
Keep going, enjoy it, relish it.
(32:00):
And over time you'll learn that you'lllearn to be better at interpreting
and working with your emotions.
So it's a very simple tip.
I know a lot of people will think,yeah, it's so simple, I won't bother
That was good.
give it a go, give it a go for a couple
Well,
happens.
(32:20):
Yeah.
The key I found in my experience ishaving that beginner's mindset to
look at and listen to the information.
Even though you might have heardit a hundred times before, maybe
there's something that triggersyou intuitively to actually wanna.
Practice the information that you'regetting this time around and making that
(32:41):
decision saying, Hey, you know what?
Let me just try it for a day.
Let's, it doesn't hurt.
It just takes a secondto put it in my phone.
Lemme see.
Let me just become aware.
I want to be aware of my numbers.
I want to be aware of my businessand my sales and all that stuff.
What about me?
I'm pretty important, right?
In all this.
Why shouldn't I just become aware?
(33:01):
Here and there throughout the dayto see where my emotional level is.
Maybe it'll bring me more creativity.
Maybe it'll open up somethingdifferent in my world.
Why not?
and
So,
little simple tip that I'll givepeople that they can do immediately.
The minute you and I have stopped talking,
yes.
how did that podcast
I, yeah.
(33:23):
Did you agree with some of the points?
Did you
Hmm.
with some of the points?
I it, there's no right or wrong.
reflect on it and think is there somethingI can take away from this, good or bad?
And
yeah,
learn through that process.
Learn something about yourself.
I didn't like the way Robin said.
(33:44):
yeah.
Good.
I
I like that.
Perfect.
fine.
Why did
Yeah.
What is it that you
Yeah, that's fine.
are you going to
Yeah.
it?
I love that.
that understanding help you better?
That, I think is an importanttakeaway that people can get
immediately from this podcast.
Hmm.
(34:05):
Oh,
Perfect.
I love it.
I love it.
Robin.
That was great.
Yeah.
if you, if there was something thatI said that you fully agreed with
and thought, yes, that's interesting.
I've never thought of it that way.
Go away and think about it,reflect upon it, and build it
into your life in a positive way.
So we are looking
Yeah.
Yeah.
both positively and negatively.
(34:27):
And I'm not being, I'mnot arrogant enough to
Yeah.
all by words of wisdom are great wordsthat everybody could engage with.
know there are people out there that just,
is different.
Yeah.
was a bit of a waste of my time.
Okay.
Why was it a
Yeah.
time?
Either I. Yeah, either way.
(34:48):
This is such a great exercise to doaudience, and please share with us
in the comments if you're just hopover to YouTube and find the episode
with, with Robin, and just leave acomment there because I would love
to get more engagement on YouTubeas well and start getting this
important discussions and action.
(35:09):
I'll definitely.
Do my best to be personallyresponding to comments because that's
what I want to do moving forward.
That's one of my, my goals.
And, and this will be perfect.
You know, these, these, thisinformation that you're hearing
on these episodes, engage with thecomment, and especially these, this,
this tool, this strategy that Robinjust shared, reflect, and then share.
(35:35):
And let's start a conversation.
And I appreciate you guys audience.
Thank you.
And Robin, thank you so much for takingthe time today and coming on our show.
been brilliant.
And just to add to the comments thatyou've asked people to make on YouTube,
Yeah.
Whatever you put,
Yeah.
write is gonna help both Shahid andI make these podcasts even better.
(35:59):
So thank you for the opportunityShaheed to engage with you, importantly
with your audience out there.
My pleasure.
Thank you so much, Robin, foryour time and your energy and
what you're doing here is just.
Phenomenal.
And I, I hope that your organizationcontinues to grow, continues to shine.
(36:21):
There's, there's emotional intelligenceis, is a crucial component that's
missing in many, many families andorganizations and people, people's
lives where it doesn't have to be somiserable or it doesn't have to be
so anger based or, or, or any of, anyof those emotions which are normal.
They happen.
(36:42):
But what is, what istrigger triggering it?
You know, knowing that you are the onethat can make yourself feel differently
by shifting the way you think aboutthe situation, circumstance, and the
person and having these kind of guestslike Robin on the show is a blessing.
And again, Robin, please keep in touch.
Appreciate your time todayand best wishes to you.
I think what we've got to learn to doas mature business people is learn how
(00:05):
to be silly and through the silliness.
Through the silliness, we can getsome joy, we can get some humor,
we can get some energization.
Welcome back to SuperEntrepreneurs Podcast.
I'm your host, Shahid Durrani, intoday's session, we have Dr. Robin Hills.
(00:26):
Robin is the founder of EI for Change, aleading company in emotional intelligence
training with over 500,000 learnersworldwide in over 200 countries.
Robin uses EQ in a way that'scompassionate, yet effective.
Enabling leaders to buildresilience, manage uncertainty, and
(00:50):
succeed when it matters the most.
He specializes in using behavioral sciencealongside gamification and storytelling
to improve performance universally.
Welcome up to our show, Robin.
Me You were talking about.
It seems too good to be true.
Yes, it is true.
(01:12):
It's true.
Or did I say something wrong?
Please correct me.
Because sometimes,
sat there and thought, oh, sounds very
yeah,
look, that's good thatI'm able to do that.
Right?
But you have your historyand what you're doing.
Is speaking louder than any wordscould possibly do that, right?
Like you, you, you're an exampleof change in the world and
(01:34):
not that anything is wrong.
I, I feel that we don't need to lookat it like we have to change something.
I think we are in a journeytogether and everything that's
happening is happening for a reason.
I'm, I'm a true believer in that.
And we're supposed to learn ineach phase of our journey and,
you know, it's, it is what it is.
(01:54):
In a way.
So I'm just grateful to have thisopportunity to sit with your mind
and, and, and understand whatyou're doing and see how we can
add value in people's lives, right?
As you've rightly said,it's not about change.
It's about really
Yeah,
yourself better and reallybeing the person that you're
yeah.
and being the best version of yourself.
(02:17):
I.
Yeah.
Yes, it's so true, and it'ssitting idle for almost everyone.
We have this greatness inside us andthis, this super, you know foundation
of humanity, like human beings havethis foundational strength that I. Yeah.
(02:37):
When we let it out and we clear outthe clutter and all the conditioning,
the environment, conditioning, there'ssomething very strong, something very
super that comes out where it's just aboutgiving and doing good for others, and
at the same time amplifying your life.
But in reality, you're actually amplifyingeveryone else's life, and that's why
(02:58):
your life is amplifying indirectly.
the key to that is for peopleto really understand what
Mm-hmm.
core values are.
And what their strengths are.
Mm.
that realization, they're actuallyable to go out into the world and
deliver good through what it isthat they're capable of doing that
nobody else is capable of doing.
(03:19):
And that really is thefoundation of what I work,
Mm-hmm.
or I do, what I'm working with people.
So can you walk us back to thetime when you realized you need
to create this global movement?
A beautiful movement by movement.
By the way, I love having eqexperts on the show and bringing
(03:40):
this awareness and, you know.
I've experienced in my life as Iincorporate emotional intelligence.
It's just a term,
eq, but in reality is just having that,that stable calmness within and looking
at life from a different perspective.
(04:00):
Having that ability that's already builtinto us and you guys out there bringing
that awareness that, Hey, wait a minute.
Why don't you try looking here?
Or why don't you trylooking at it this way?
I find that fascinating,
I think me, my realization around whatit was that I could do and deliver around
emotional intelligence, happy I. Happenedat a very early age, long before emotional
(04:24):
Mm-hmm.
was known about, or even aroundthe time when it was starting
Yeah.
in the academic circleswithin the universities.
Mm-hmm.
was I could take a very complex subjectand communicate with other people around
the complexity of the subject so thatI didn't necessarily dumb it down.
(04:45):
But I made it a lot more understandableand a lot more interesting for people I, I
Hmm.
that my core passion was around developingpeople in order to help them to improve
their performance at work, at home orindeed through their social relationships.
(05:05):
having a very positive, optimistic outlookon life, but not looking at life through
rose tinted spectacles, understandingthe gritty realism of life, and actually
saying, this is the life that I havebeen dealt up with for good or for bad.
What can I do to make adifference to other people?
(05:29):
I. And on the basis of that, I setup my business EI for Change all
about 15, 16 years ago, with anintention of global domination.
I. I was I set it up really with the
Mm-hmm.
of some good locally, and particularlywhere I am around the United
(05:49):
Kingdom but circumstances prevailedthat I could actually then send
a message out to the wider world.
And as you rightly saidin your introduction
Beautiful.
half a million peoplein 200 old countries.
Beautiful Robin.
Love it, my friend.
(06:10):
It is so incredible what you'redoing and to see how beautiful, how
it, it, it just has a life of itsown and is expanding because that
is based on, on goodness, I feel.
So it's good that you're, you have theresponse that you never expected, you
know, when you started this, but it blewup into something really, really major.
(06:30):
And one thing that comes to mindwhile I'm speaking to you here is the.
Multiculturalism of eq.
You know, you're taught in differentlang, I mean different countries, and
there's a paradigm in each country, right?
In each culture, how they perceive life.
How do you go about being able toconnect universally with this type
(06:57):
of information when you're dealingwith different belief systems?
And fundamental factor when I'm dealingwith different cultures is they're made
up of human beings like you and I. quite
Yes,
been
yes.
We've been brought upwithin our own cultures.
We've been brought up withinin our own environments.
(07:19):
We've had our own lifechallenges to deal with.
And quite honestly I'm not necessarily.
Interested in people's fundamentalbeliefs and trying to change those.
I'm interested in taking thosefundamental beliefs and getting
them to work for people.
I. So it doesn't matter where you arein the world, we all have physiological
(07:43):
and psychological reactions to theenvironment that we work in or we live in.
We all have emotions and emotions aredata that enable us to interpret our
environment and make good choices andbuild up our social network in order to.
Be the best person that we possiblycan be and succeed and perform.
(08:07):
And that, I've not talkedabout any particular culture.
I've not talked aboutany particular religion.
I've not talked about anyparticular nationality.
What I'm doing is engagingwith people and I'm.
Taking them right back to the basics.
We are all human beings.
We've got a brain, we've
Mm.
eyes, we've got a mouth, we'vegot a nose, we've got two ears.
(08:30):
Let's use them in the best possiblecombination with the rest of our
body to make the best decisions basedaround what the emotional data is
Mm
mm Yeah.
You communicate with them on afoundational level and the cultural
beliefs or any kind of paradigms thatthey are conditioned to experience or
(08:55):
be in, you can very easily bring eq.
In that, in any kind ofenvironment, any kind of belief
system, because it's foundational.
right.
I think the key parts
Mm-hmm.
play within cultures is toactually sit and listen.
And try and understand the culture I'mnot going to be able to go in there
(09:21):
and say this is the way to do it.
Here I am, Johnny Englishman.
That part I meant.
Listen to
Yeah,
all right.
Yeah,
in doing, how does
yeah.
Yeah.
Yeah.
What does this mean to you?
does that idea come from?
How are you gonna make that work for you?
are the things that you needto do in order to do it better?
(09:42):
Now, those are the sort offundamental questions that I will
ask of anybody and everybody.
Really more for my own
Hmm.
purpose,
Why?
What?
Where?
the things that I don't know.
Hmm.
Yeah.
No, it, it will help you.
Right.
Definitely dealing with themand seeing the world through
(10:03):
their eyes so you can help them.
Better.
Better.
That's beautiful.
Perfect.
So now I notice also you usegamification, which excites me very much.
And I wonder, I always wonder inthe back of my mind about, you
know, meeting these differentindustry leaders and I'm noticing.
Very, a very small percentage incorporategamification in their corporations or
(10:30):
in their business when I, when theirresearch is showing, you know, that
gamification amplifies the learningand the engagement and the connective
connectedness in the organization.
But that would be a differentquestion, I guess to kind of figure
out why they're not using it.
But I'm wondering.
Can you share with us whatwas the reasoning behind it?
(10:52):
Was it data driven or was it somethingthat just came to you one day and
you want to inter incorporate it?
And what does it entail in, in workingwith people in your organization?
I think it's vitally important forme to stress at this stage that
the gamification that I use isvery simplistic and very crude.
as,
mm-hmm.
(11:12):
progresses.
I am looking at ways of building itinto my courses be them face-to-face
courses or online courses, justto make them a lot more fun.
And I think what has been drivingme around gamification is the
fun element I. Because peoplego into the work environment.
It's
Yes.
very serious and all very we don'tdo that sort of thing around here.
(11:37):
And we're here to work.
We're not here to make friends.
We're not here to have fun.
We're not here to use our emotions.
No rubbish.
Let's
Hmm.
it fun.
Let's build some humor
Hmm.
Yeah.
really the idea behind gamification,but the cruelty that I've got within
there is around badging systems.
You get a badge for completinga certain element of the course.
(11:59):
And a lot of people like the ideathat, oh, I've got a badge here.
And there's a certain competitiveelement within it that's either
intrinsically motivated, oh, Ineed to go and get the next badge.
Or it's extrinsically motivated.
Oh.
Shahin's got a bigger badge that I have,so I've got to go and get that badge too.
(12:23):
That, that's one example of gamification.
The other example is in terms ofbuilding in quizzes that are a
little bit more than just questionand answer, a multiple choice.
They build in different styles ofquestions where people can look for, a
particular country on a map, for example,and click a point as to where that is.
(12:47):
Or they can drag images around ascreen and drop them at certain
parts in order to build up a picture.
And these are elements of gamificationwithin quizzes that, again.
Make the quiz just a littlebit more interesting.
I will hasten to add
mm.
that it's at a very simplistic leveland as we go into 20 26, 20 27 towards
(13:13):
the 2030s, my challenge and my focuswill be to build in more gamification
just simply because it's fun.
Good.
So, yeah, definitely.
And we wanna bring that childlike joyback in our lives, you know, since
I, yeah, since I brought that backand, you know, I, I just have this.
(13:37):
It, it, I don't know if I broughtit back or it just came about on
its own after calming the, the mind.
But it's just, you just feel thatjoy, you know, you go out in nature on
Sunday, I went for a walk and a trailand I was just hearing the birds and the
trees and it, it just felt so at home.
(13:59):
You know, I just felt that this is it.
Like, it was just so beautiful and I,I literally wanted to kind of hop in,
hop into the, just hop around, you know?
And there's just, I had this partof me that stopped me, right, and
say, no, you can't be foolish.
But I, I, I want to be foolish.
You know?
There's something, partof me that I want to be.
(14:20):
I just like, I don't wanna hold it.
And, and it becomes really powerful.
But that fun element, I feel that it.
Amplifies the quality of your life.
10 folds, man
I think what we've got to learn to doas mature business people is learn how
to be silly and through the silliness.
(14:43):
Through the silliness, we can getsome joy, we can get some humor,
we can get some energization.
And if we are being really silly, we are
you.
Humor at the expense of otherpeople and other cultures.
Self
Yeah.
humor is absolutely great.
Let's use it.
Oh, look at me, how stupid I am.
(15:04):
But do it in a way thatdoes not denigrate yourself.
It just builds up relationship.
Yes.
dance around, hop
Yes.
Yeah.
Do what is appropriate.
Because I think moving forward and as
Yeah.
into the 2030s and the 2040s, theseare components that are beyond the
(15:26):
capability of artificial intelligence.
Yes, so true.
It's beyond, and that's why I like tosay, I love artificial intelligence.
I think it's beautiful.
I think it's an amazing inventionand I feel it is bringing a
lot awareness to the human.
(15:47):
And, and how we have a verysimilar feedback system
through our environment, right?
What we see, it comes back to ourcautious mind or subconscious.
Then some of it becomes a habitual.
Then we start engaging withthe world automatically.
So it's like, it's likea very similar to the ai.
So I feel that AI is comingto serve us or help us.
(16:09):
Elevate to a very high level.
And it's, it's a must.
We're at that stage now that we need thattype of help, and it's great to have it,
I feel it, it will be impossible.
You know, I can't really say that.
People were saying, could havesaid that in the early 19 hundreds
about artificial intelligence.
That's impossible.
So it's hard to say, but intu intuition,human knowingness, and you know, that
(16:34):
direction, that guidance that we feelinternally for the decisions we make
and that connectivity I don't, I don'tknow how that, that would be possible to
replicate and the emotions, what we feel.
And that Coming back to, to, sorry.
Go ahead.
to replicate that.
One of the things that you and
No,
have
no,
guarantee this withoutany fear of contradiction.
(16:58):
Both you and I were babiesand we grew up as boys, we
I agree.
being boys, and we learnedthrough being naughty.
And we learned what
Yeah.
were.
We learned what was good.
We learned what was bad.
We learned
Yeah.
We tell stories ourselves.
These are things that were waybeyond the capability of AI
(17:22):
because it hasn't had a childhood.
And these are things that then it lacks.
And through its lacking of a childhood,it lacks the elements of emotional
intelligence that you and I havegot and built up by being boys.
Good point.
Mm-hmm.
(17:43):
Yeah, and, and you know, it's, it's.
You never say never.
You don't know.
But at this point, a hundred percent,it's, it's is that differentiating
factor that I feel in this age,but where things are shifting to
artificial intelligence, I. Is gonnamake people's lives super easy.
(18:03):
And I feel that openness of time allows usto go within and start increasing our eq
for example, our emotional intelligence,our mindset, just overall what's happening
on inside to connect better to what we'repart of and come up with more creativity
that will amplify even I ai, for example.
(18:26):
So it's a. Great opportunityfor human beings to shine even
further with this technology.
And I'm looking forward to, you know,ideas of, well, how are you gonna
implement this in your organizationwith your students incorporating
AI and helping them get moretransformations using this technology.
But, you know, I noticed thatthere's a part where you mentioned
(18:48):
somewhere about images of resilience.
You know, you employmetaphors and visuals.
Can you share what you learn in termsof how the mind connects emotionally
to an image versus actual language?
Again, it's a differentiator between usas human beings and between ai, because
(19:09):
you're right the whole idea behind imagesof resilience is it's metaphor based.
Let me just give a briefbackground for your listeners.
Certainly, you knowwhat we're talking about
Yes, please.
is an image-based co coachingtoolbox, which consists of 18.
Cartoon cards.
(19:29):
And these cards are made up of images,18 different images depicting different
aspects of resilience the values andbeliefs of resilience, the skills
that are needed within resilienceand understanding of resilience.
Now word resilience is being bandiedabout, it's being overused in a lot
(19:54):
of circumstances, and everybody hastheir own interpretation of what
resilience is and what it means.
So rather than going in and sayingthis is what resilience is, you need
to be more resilient within yourorganization your culture within your
family, within your circumstances.
It's a case of going in and saying topeople, does resilience mean to you?
(20:19):
does it look like?
How can you then interpret whatresilience you've got and how it works
for you, and what is it that you cando in order to be more resilient?
I've been working with these imagesfor well over a decade with a variety
of people from all over the world,there are certain similarities in
(20:43):
terms of the stories that come out.
But there are some great differentiatorsaround the stories that come out.
And people will often take an imageand talk around an image and they
will be pointing out something thatI'll sit there and think, you know,
I've never noticed that before?
And they'll be pulling somethingout of an image or a, situation
(21:08):
that is very much applicable.
So my challenge in terms of workingwith images of resilience or indeed
any training tool is to help peopleget the learning they need the self
understanding that they need by goingthrough the activity, because it's not
for me to learn, it's for them to learn.
(21:28):
So how can I create the rightlearning environment so that
they can take something positiveaway from the engagement?
If they don't, and that's their choice.
If they do, and the majority of peopledo, I get a lot of reward from that.
Yeah.
their choice.
Mm-hmm.
Yeah.
(21:48):
Both ways.
They have a choice.
And, you know, providing those options.
Is if they're signing up for being inyour program, obviously going to be
choosing the second because it's, it'simportant for their development, you know?
Can you share what do youfeel entrepreneurs or business
leaders, or leaders in general, or
(22:10):
what do you feel they get wrongabout emotional intelligence that is.
Quite common that you could bringto surface right now for people.
I want to highlight somethingthat's come through our
conversation point frequently that.
A lot of people talk about emotionalintelligence as eq and for me, is great
(22:33):
because that is the measure of what canbe measured within emotional intelligence.
So it's things like stress tolerance,the resilience we've been talking about,
it's about interpersonal relationships.
It's about emotional management,it's about self-awareness,
it's about decision making.
All of these things can be measured.
(22:55):
But for
Mm. Mm-hmm.
beyond that.
It takes in biases, consciousand unconscious biases,
which can't be measured.
It takes in preferences, it takes inattitudes, it takes in motivators.
These are things that are all partof emotional intelligence, but cannot
(23:15):
be measured through the term eq.
So for me,
Hmm.
EQ
Good point.
80% of the way, and there's a 20%of the way that is beyond that
is still emotional intelligence.
And probably there's about 10% ofthat where we just don't understand.
if I look at EQ
(23:36):
No.
ei, it doesn't matter which goingback to your original question, what
do people get wrong beyond that?
Is that people look atemotions being very simplistic.
They're either on or off.
They're either good or bad.
They're either positive or negative.
There's no kind of.
(23:56):
There's no kind of shades of gray betweenthe two emotions or between an emotion.
They will just consider them tobe one or the other, and a lot of
people will say we don't do emotions.
In our workplace.
You do emotions.
The very fact that you've saidthat has been driven by an emotion.
Yeah.
got to do is to help people to understandthat emotions drive everything that we do.
(24:23):
if I go back to
Yes,
you earlier, emotions are data.
Now if you think about datais not positive or negative.
Data is not good or bad.
it's just
just is.
you do with the data that is positive
Mm.
negative, that is
good.
(24:43):
and that's the
Yeah.
we,
Yeah.
I encourage people to lookat emotional intelligence.
How am I feeling at the moment?
Does it feel pleasant?
Does it
Yeah.
Is it setting me up to fight?
it setting me up to flee?
And by answering those verysimple basic questions, people
(25:06):
then understand the emotion.
Intelligence is the way in whichthey apply their thinking to those
feelings in order that they can make.
And
Hmm.
up these relationships.
Yeah.
And respond and choose.
I. Hmm.
the choice that you were talking about,
Truth.
Beautiful choices.
I used to hate decisions, but they'rea beautiful aspect of growth and
(25:30):
they're so important for us to be ableto make these decisions and people
that are making these decisions to.
To work on emotional intelligence is veryintelligent, I feel, especially for the
future and just managing life because itcan get really, really tough without this
intelligence, without this inner workings.
(25:52):
Because if we are in a reactive state.
All the time.
Are we expecting some type ofreaction coming, or it could be
even someone saying something,but our expectation, our paradigm,
sees only one type of information.
And this happen to us.
(26:12):
It might have happened to you too.
You might be explaining something,but it was taken in a different
context or different way, andanother person may have gotten upset.
And that is also intelligence becausewhen we start becoming more self-aware,
we're able to understand those triggersand why they're happening and work on
(26:32):
more on the root of those triggers.
But can you share in yourexperience, and by the way, one
thing, I notice the way you speak,you're able to paint the picture.
So when you explain things, Inotice that you are able to paint
(26:55):
a picture in your explanation.
So it was easier for me to understand.
Does that make sense?
So your, how you communicate isvery, is a very effective image
creator for another person, I feel.
feedback.
Did you get that feedback before?
quite, quite a few times andit's not something that I'm
(27:16):
Okay.
Aware of.
So it's something that I've just
It just happens.
and I've become competent at it.
So much so that I pushed it into theunconscious or into my subconscious.
I either one,
That's awesome.
It became part of your paradigm.
am.
It became part of your
it
Yeah.
(27:36):
one of
Yeah.
That's wonderful.
talking about earlieron, and I recognize that.
I've got this
Yeah.
It's a gift and I, I tryand make it work for me.
Yeah.
It's a good,
I get it wrong,
no, it's great.
I'm
It's okay.
It's
Okay.
people like it
Yeah.
It's okay.
just gotta accept that.
(27:57):
Yeah.
Yeah, that's fine.
Yeah.
You gotta accept that.
And that's the thing for me, Imake a lot of mistakes, you know,
I, I, I miss words or I'll stuttermy communication is not the best.
But I feel that I, I, what I dois I try to do what you're doing.
I'm not as effective, but I dotry to paint the picture with the
(28:21):
words so people can understand.
But I think this kind of art comeswith experience, the more you do it,
the more you practice, the more youwillingness to improve and amplify
and make it better is the key that,that wanting to make it better.
Right.
really is a case of, try to thinkabout the other person, what it
(28:43):
is that they are needing and whatit is that you want 'em to hear,
Mm.
help them to understand that you arethere to help them's support them and
to serve them and to try to use it.
to
Yeah.
a simple way, like I say, withoutdumbing it down, but being able
(29:05):
to communicate at every level.
So that we have we, you mighthave a few young teenagers
listening to your podcast, Shahied.
And if we can engage
Yes.
it's as good as engaging withthe retirees who are listening.
Any time they like, because they'vegot the capability of doing that
(29:25):
and think yeah, I know all this.
And they probably do.
Yeah.
The
I know this.
Yeah,
practicing it?
yeah, yeah.
Knowing and becoming, thereare two different things,
And what I would encourageyour younger listeners
you know?
is to strive to move forward and tobe better every single day and to
(29:49):
make each interaction that you have
Hmm.
with
Good.
a positive one, and leave that
Mm-hmm.
Yes.
Yes.
Do you feel good withbeing on a show so far?
Yeah.
I love coming on these kind of showsand having a great conversation.
(30:10):
As you, I.
how about this show specifically?
You and I seem to be engagingat the right sort of emotion.
I'll put you on a spot, right?
say, no, I'm hating every moment.
No.
Yeah.
You and
Yeah.
to be engaging at a good emotional level.
We are having the sortof conversation that you
Yeah, we are.
(30:30):
you would like to have long beforewe even met face to face, and I
thought, yeah, I could do that.
Yeah.
True.
Yeah, true.
Can you give us.
Something juicy.
Now, can you give us a tool or a tip ora trick or a strategy for people that
are listening out there that they canimplement immediately to start having
(30:55):
more EI in their life, not react so much?
people to do is just to stop.
Every so often set your watchif it's got an alarm on it
to go off at every two hours.
And then when the alarm goesoff, consider, how am I feeling?
(31:19):
Can I put a label on this emotion?
If I can't, don't worry about it.
Hmm.
is it a pleasant emotionor is it unpleasant?
what's driving that emotion
Hmm.
I utilize my emotion way I'm feelingat the moment make the better
(31:39):
decisions that I need to make?
it's a really unpleasant emotion,stop, go out the room, go and do
something completely different.
Come back to it afresh.
If it's a pleasant motionand you're in flow.
Keep going, enjoy it, relish it.
(32:00):
And over time you'll learn that you'lllearn to be better at interpreting
and working with your emotions.
So it's a very simple tip.
I know a lot of people will think,yeah, it's so simple, I won't bother
That was good.
give it a go, give it a go for a couple
Well,
happens.
(32:20):
Yeah.
The key I found in my experience ishaving that beginner's mindset to
look at and listen to the information.
Even though you might have heardit a hundred times before, maybe
there's something that triggersyou intuitively to actually wanna.
Practice the information that you'regetting this time around and making that
(32:41):
decision saying, Hey, you know what?
Let me just try it for a day.
Let's, it doesn't hurt.
It just takes a secondto put it in my phone.
Lemme see.
Let me just become aware.
I want to be aware of my numbers.
I want to be aware of my businessand my sales and all that stuff.
What about me?
I'm pretty important, right?
In all this.
Why shouldn't I just become aware?
(33:01):
Here and there throughout the dayto see where my emotional level is.
Maybe it'll bring me more creativity.
Maybe it'll open up somethingdifferent in my world.
Why not?
and
So,
little simple tip that I'll givepeople that they can do immediately.
The minute you and I have stopped talking,
yes.
how did that podcast
I, yeah.
(33:23):
Did you agree with some of the points?
Did you
Hmm.
with some of the points?
I it, there's no right or wrong.
reflect on it and think is there somethingI can take away from this, good or bad?
And
yeah,
learn through that process.
Learn something about yourself.
I didn't like the way Robin said.
(33:44):
yeah.
Good.
I
I like that.
Perfect.
fine.
Why did
Yeah.
What is it that you
Yeah, that's fine.
are you going to
Yeah.
it?
I love that.
that understanding help you better?
That, I think is an importanttakeaway that people can get
immediately from this podcast.
Hmm.
(34:05):
Oh,
Perfect.
I love it.
I love it.
Robin.
That was great.
Yeah.
if you, if there was something thatI said that you fully agreed with
and thought, yes, that's interesting.
I've never thought of it that way.
Go away and think about it,reflect upon it, and build it
into your life in a positive way.
So we are looking
Yeah.
Yeah.
both positively and negatively.
(34:27):
And I'm not being, I'mnot arrogant enough to
Yeah.
all by words of wisdom are great wordsthat everybody could engage with.
know there are people out there that just,
is different.
Yeah.
was a bit of a waste of my time.
Okay.
Why was it a
Yeah.
time?
Either I. Yeah, either way.
(34:48):
This is such a great exercise to doaudience, and please share with us
in the comments if you're just hopover to YouTube and find the episode
with, with Robin, and just leave acomment there because I would love
to get more engagement on YouTubeas well and start getting this
important discussions and action.
(35:09):
I'll definitely.
Do my best to be personallyresponding to comments because that's
what I want to do moving forward.
That's one of my, my goals.
And, and this will be perfect.
You know, these, these, thisinformation that you're hearing
on these episodes, engage with thecomment, and especially these, this,
this tool, this strategy that Robinjust shared, reflect, and then share.
(35:35):
And let's start a conversation.
And I appreciate you guys audience.
Thank you.
And Robin, thank you so much for takingthe time today and coming on our show.
been brilliant.
And just to add to the comments thatyou've asked people to make on YouTube,
Yeah.
Whatever you put,
Yeah.
write is gonna help both Shahid andI make these podcasts even better.
(35:59):
So thank you for the opportunityShaheed to engage with you, importantly
with your audience out there.
My pleasure.
Thank you so much, Robin, foryour time and your energy and
what you're doing here is just.
Phenomenal.
And I, I hope that your organizationcontinues to grow, continues to shine.
(36:21):
There's, there's emotional intelligenceis, is a crucial component that's
missing in many, many families andorganizations and people, people's
lives where it doesn't have to be somiserable or it doesn't have to be
so anger based or, or, or any of, anyof those emotions which are normal.
They happen.
(36:42):
But what is, what istrigger triggering it?
You know, knowing that you are the onethat can make yourself feel differently
by shifting the way you think aboutthe situation, circumstance, and the
person and having these kind of guestslike Robin on the show is a blessing.
And again, Robin, please keep in touch.
Appreciate your time todayand best wishes to you.
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