The critical role of change management within the Salesforce ecosystem with Dan Godden

In this conversation, Dan Godden shares his unique journey into the Salesforce ecosystem, transitioning from a primary school teacher and pastor to a change management specialist. He discusses the importance of change management in technology adoption, the challenges faced in the Salesforce ecosystem, and the common pitfalls that lead to poor user adoption.

Dan emphasises the need for a people-centric approach in technology implementations and the significance of understanding user resistance to change. He also shares horror stories of failed adoptions and highlights the importance of building trust and communication during digital transformations.

Dan Godden also discusses the crucial role of early change management in organisational transformations, advocating for a proactive approach to change rather than reactive measures. He talks about his company, SolveSimple, which aims to simplify work processes and enhance user experience within the Salesforce ecosystem.

Dan highlights the importance of empowering platform leaders with the necessary skills to navigate the evolving landscape of technology, particularly in the context of AI. He stresses the need for human connection and empathy in the workplace, especially as AI becomes more prevalent, and encourages professionals to focus on their unique human skills that cannot be replicated by machines.

Make sure you’re following Dan here:

https://www.linkedin.com/in/dan-godden/

You can learn more about SolveSimple here:

https://solvesimple.au/

You can register your interest in the Platform Leader program here:

https://tally.so/r/mZybyo

 

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We hope you enjoy the episode!