Episode 3 - Questions for working with uncertainty

In this episode, Collin and I work at unpacking this rather ambiguous idea of a “mindset shift”, which is so often used in digital transformations.

We explore how the types of questions people in leadership roles ask can help create a learning environment. Collin proposes that the types of questions people in leadership roles ask can impose a veneer of certainty onto product development, where in actuality, certainty does not exist. Collin offers lines of inquiry, which can help teams more effectively work with the uncertainty that is inherent in digital product development. 

We also explore some questions about budgets. Too often, we see digital product development projects kick off with rigid budgets, limited scenario planning, poorly defined desired outcomes (if any) and, ultimately, little financial rigour. Needless to say, these projects usually end in tears. Again, the veneer of certainty where certainty doesn’t exist often bites people in the end.

We are using Collin’s book Make Learn Change as a springboard for our conversation.

Please do send us feedback. We’d love to hear from you. And, a very big thank you to those who have been listening.