In this episode, we explore how artificial intelligence (AI) and user experience (UX) design are reshaping the future of financial institutions. Guests Brett Mitchell and Barrett Crites from Allied Solutions share how AI is moving beyond automation to build trust, enhance personalization, and deliver human-centered experiences. From virtual assistants to ethical design, we dive into the strategies FIs can use to innovate responsibly and stay ahead in a rapidly evolving landscape.
00:40 Get to Know Brett and Barrett.
06:34 The current state of AI in the financial Industry.
09:12 The evolution of AI and the differences between the two types.
11:27 How UX and AI need to evolve together to provide the maximum benefit for the end user.
17:16 Ensuring the AI user experience remains human-centric and not robotic.
23:29 – What financial institutions can do if they’re behind in AI implementation.
27:24 – Where resistance to AI adoption is strongest—and why.
31:45 – Can a credit union use AI to jumpstart their digital transformation?
34:01 – Balancing security and innovation in the age of AI.
35:45 – Key challenges and opportunities as AI continues to mature.
42:48 – How Brett and Barrett stay current in an ever-evolving tech landscape.
Continue your learning!
Brett's recommended listening:
Barrett's recommended listening:
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
CrimeLess: Hillbilly Heist
It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.