Client Voices: Weathering Financial Storms

In this episode of Client Voices: Weathering Financial Storms, Allied Solutions' Mark Rodriguez sits down with three seasoned credit union executives, Allan Prindle (Power Financial Credit Union), Brian Best (GTE Financial), and Mike Miller (iThink Financial), to discuss how they’re navigating today’s most pressing financial challenges.

From rising delinquencies and risk management strategies to talent retention, technology integration, and fostering a resilient culture, these leaders share candid insights on how to weather economic headwinds while staying true to the credit union mission.

 

00:00 – Intro & Panelist Introductions 00:27 – Evolving Delinquency Management 01:21 – Using Technology to Build Member Intimacy 02:16 – “Digital when you want it. Human when you need it.” 03:12 – Resource Shifting & Cross-Training for Better Lending 03:31 – Forecasting and Managing in a Slowing Economy 03:56 – Fast, Frictionless Refi Strategies 04:32 – Driving Portfolio Strength Through Member Education 05:03 – Building Scalable Loan Mods with the Right Tech & Partners 06:15 – Bundled Benefits & Member Incentives 06:58 – Managing Staff Turnover & Building Culture 7:52 – Career Pathing and Internal Growth 09:32 – What Defines a Trusted Partner