Closing the Year with Insights: Credit Union Leaders Talk AI to Gen Z

In this unique year-end episode of The Allied Angle, some of the industry’s most innovative and influential credit union leaders join Allied Solutions’ Nikki Warner, Mark Rodriguez, Bill Sarsfield, Anne Holtzman, and Jack Imes for a special “highlight of insights.” From attracting and engaging Gen Z members to navigating the complexities of auto lending, leveraging cutting-edge technology, and delivering member-focused solutions, this episode dives into how credit unions are adapting — and thriving — in today’s rapidly evolving market.

 

2:07  The challenges in attracting Gen Z customers. 3:37  Enhancing the digital experience to attract younger generations. 5:01  Making an impact through community involvement and volunteerism. 6:56  The credit union promise: The importance of staying true to your mission.  8:46  How do you utilize partnerships to bring innovative solutions to your members?  11:02  The current trends driving rising delinquencies and charge-offs. 12:46  The initiatives being taken to navigate a challenging economy.  13:49  How do you balance empathy with financial responsibility? 14:50  The digital tools being used to adapt to the changing lending landscape. 17:44  How to navigate the current regulatory landscape.  20:47  How credit unions are rethinking their approach to managing delinquency and leveraging technology to strengthen member connections. 22:11  Meeting the growing needs of your members while also preparing for a falling rate environment.  23:37  The challenges of retaining top talent and keeping them engaged.  25:27  How credit unions are evaluating opportunities while optimizing innovative tools and partnerships.  28:20  Testing new innovations to help enhance the digital member experience.  29:48  The role of data in improving operations and member experiences.  30:58  Looking ahead to the future.