Younger members expect speed, transparency, and personalization — and credit unions can deliver without chasing every shiny tool. In this episode, Allied's SVP Strategic Initiatives Charlie Peterson joins us to unpack innovation, “The Pizza Effect," and more.
In this episode:
1:01 – Get to know Charlie.
4:02 – Who’s actually walking through the digital and branch doors of credit unions today?
5:33 – The importance of attracting, engaging, and keeping Gen Z.
8:35 – Defining innovation: What falls under that umbrella, and what doesn’t.
11:27 – Why adapting to the changing needs of your members is crucial for survival.
15:47 – Giving your members the attention they want without being intrusive.
20:03 – How to build lifelong relationships with your members.
22:27 – Actionable steps credit unions can take right now to strengthen bonds with Gen Z.
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