Customer service is a massive element of the insurance industry and most service industries worldwide. However, a lot has tested that trait over the last few years and we wanted to bring to light more about customer service and some realistic timelines our industry is facing.
From broker wait times to processing times from insurance companies, staffing has been the number one issue our industry is facing and with that issue, it has changed how consumers are purchasing insurance and what realistic timelines are looking like in 2023.
How this changes moving forward into 2024 and beyond is a question mark but it raises the question "are we in a customer service downfall'?
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.