E1: Introducing The Disney Way for the Digital Age Podcast

SHOW NOTES: 

1:00: Debbie Zmorenski and Kevin Kelly’s background and introductions. 

2:50: A bit more about Debbie’s background w/ Disney Ref: The Disney Institute

5:12: A bit more about Kevin’s background

9:00: An overview of the types of topics we’ll be discussing as we progress!

11:05: About some of the stories and history we’re going to share! 

11:39: “The Dark Years”. All companies stumble, Disney was no exception 

12:03: How do you recover from a stumble and “Insidious decline” 

14:08: Ref: Book “Storming the Magic Kingdom”

16:38: Michael Eisner speech clip.

Ref: Michael Eisner and Frank Well’s FULL introduction speech: HERE

17:15: The impact on Debbie of his speech at that juncture

17:30: The Disney Decade. 

18:30: Footsteps speech/getting on the bus [no longer in print]

18:50: On the big cultural and structural change

21:00: One of many streaming/content games now in town

22:05: A bit more on Judson C. Green’s “Get On The Bus”/Service Excellence Framework here and how the new culture boarding process transpired

25:18: The Greatest Advice You’ll Ever Get (We think!)

25:50: “You should pay careful attention to your culture; because culture happens by accident, or by design. We hope to help you curate and create that culture by design”. Successful companies regularly step back and say: Where are we today? What's working? What's not working? They examine all the elements of their culture and ask what they need to do, to move forward.

22:33: What’s happening on our next episode?!

Please find us on the Web at:  www.disneywaydigital.com 

And on the Social at:  

Debbie: [e-mail]  also LinkedIN and @DZmorenski on Twitter and @dkzcoach on Facebook  

Kevin: [e-mail]  and @BigBuzzKev on Twitter INSTA & Facebook

27:20: The End

TRANSCRIPT: 

Intro: Magical customer experiences don't happen by accident. They happen through careful planning and meticulous design. Kevin and Debbie have been engineering, extraordinary customer experiences for over 30 years. Join us as we explore corporate culture, branding, service, excellence, and much more through storytelling, technical curiosity, and friendly conversation. The Disney way for the digital age will be revealed.

[00:00:30] KK: Hey, Debbie. It is so great to finally be doing this, uh, boy, you and I have been working together and, and talking for almost two decades. I think we figured out I was going to go try and find my old Disney Institute book and see when that, when that first meeting was. Gosh, we've been working together forever it seems!  

 

[00:00:48] Debbie: this, this is going to be a lot of fun to put our ideas together, to share ideas with, with others and make an impact. We hope on other businesses out there. So I'm looking forward to. 

[00:01:01] KK: Yeah, likewise, uh, to give folks some background. Um, Debbie and I have worked together. I, I met Deb, uh,