E8: Disney’s Secret Sauce, Our Special Guest - Mary Flynn

SHOW NOTES:

 

 

00:30: Welcome back! Thanks for subscribing and joining us again!

00:48: Debbie, how was your maiden voyage on Disney’s Wish? Ref: Castaway Cay

03:00: Introducing our Guest Mary Flynn. Ref: Mary’s new book Disney’s Secret Sauce

05:00: Mary Flynn shares how she was recruited by Disney

07:00: On Disney’s program called Traditions

07:55: Mary’s first day in Traditions  Ref: Disney Service Standards

10:33: A note about secrets, truth, equality and values

13:23: Mary’s epiphany about the Disney way

15:16: The Disney Culture. And that’s Culture with a capital “C”

16:09: On specifying very exact values with which to lead

17:40: A note about operationalizing the Magic

19:20: Disney leaders come from the front lines. Ref: Meg Gilbert Crofton 

20:27: What happened when Mary said: I’d like an increase in pay please?

21:25: A note about adding value

23:02: On knowing all that is your job. Aka: On living the gig

24:17: Data gathering is constant and on-going. Ref: Data gathering in our last episode

25:00: You can't get a cohesive organization when every single department has their own Culture.

27:00: Initial training/on-boarding, coaching and feedback

27:45: Build a culture with the capital C Ref: Mary Flynn’s book “Disney's Secret Sauce": The Little-known Factor Behind The Business World's Most Legendary Leadership”

27:58: On the importance of consistent feedback

29:30: Culture is like a crop

30:40: The best piece of advice you’ll ever get!  (this week. we think.)

32:23: Than you Mary Flynn!!

32:43: End credits

Please find us on the Web at:  www.disneywaydigital.com 

Via email:  [e-mail]  and  [e-mail] 

And on the Socials at:  

Debbie:  LinkedIN and @DZmorenski on Twitter  and @dkzcoach on Facebook  

Kevin:  @BigBuzzKev on Twitter INSTA & Facebook

 

TRANSCRIPT via Descript: 

Intro: Magical customer experiences don't happen by accident. They happen through careful planning and meticulous design. Kevin and Debbie have been engineering, extraordinary customer experiences for over 30 years. Join us as we explore corporate culture, branding, service, excellence, and much more through storytelling, technical curiosity, and friendly conversation. The Disney way for the digital age will be revealed.

[00:00:29] KK: So welcome everyone to episode eight of the Disney way for the digital age today, we have our first guest I'm so excited. Um, this is gonna be called Disney's Secret Sauce, which is the name of her book. And we're gonna in, uh, invite Mary in shortly, but I just wanted to catch up with Deb because she had something fantastic happen just last week. She got to be part of a, a private cast member cru