E9: Faster Than Normal Zombie Loyalists with Peter Shankman

SHOW NOTES:

 

00:30: Welcome back! Thanks for subscribing and joining us again!

00:46: Debbie’s Dad is using the remote senior care product and loving it

02:08: Kevin, his son and Peter did the NYC Triathlon..on the hottest day of the year!

03:42: Introducing our guest Peter Shankman!  Best sellers by Peter Shankman

03:52: When Peter met Kevin in 2012 on Kevin’s first podcast The Buzz Bubble; courtesy of the very talented Cindy Clifford! 

04:45: When Peter met Debbie. The Buzz Council Ep 2 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Customer Experiences

05:35: What’s been going on Peter?!

06:18: What’s a waffle you may ask? Follow @petersdogwaffle on INSTA

06:40: What do consumers expect right now? What can brands do to live up to, or exceed those expectations?

07:30: On “managing expectations”

08:37: On being consistent, consistently

09:57: A little story about Marriot’s Bon Voy Rewards program and consistency

10:46: You might be saving money, but at what cost? On Loyalty Rewards Programs.

13:56: Peter has switched to Forward for his healthcare.

15:05: Growth is always the right choice for a company- or is it?!  Ref: HARO

16:13: An honest question for anyone who is contemplating growing, or selling.

16:51:  If you're selling a product, or if you're in involved with a customer in any capacity…

17:06: Two stories illustrating how to, and how not to make a correction

19:23: This is the moral

19:43: Why the NYC Triathalon is “likely” never re-gaining Peter as a 16x competitor

21:22: Not to beat a dead horse, but the NYC Triathlon has some work to do..

22:13: [editor has tried & failed to find photographic evidence of Peter’s manatee example]

23:28: What is the Neuroatypical Economy? Ref: Neurodivergent and Neuroatypical also what is ADHD/ADD Attention Deficit Hyperactivity Disorder, Executive Function Learn more by checking out Peter’s podcast Faster Than Normal

24:18: A few reasons why it’s important to seek and hire neuroatypical, and neurodivergent people.

25:00: Breaking the stigmas of being Neuroatyopical. There is not reason to be fearful!

25:26: A few simple ways neurodiverse people may work differently 

26:16: Ref: Additude Magazine

26:57: ADHD and forms of neurodiversness are a gift, not a curse!

27:18: The world once worked 9 to 5 because that was what assembly line workers did! That is now dead.

28:12: Peter on his time at AOL versus “fully structured”, programmed days.

28:46: If you are a boss who feels that you can't trust your employees, then you have a hiring problem.

29:45: Peter’s Morton’s Steakhouse story. Ref: The Tweet in play

30:51: Constantly focusing on customer service.. 

32:12: The best piece of advice you’ll ever get!  (this week. we think.)

32:36: Than you Peter Shankman!!

32:45: Up next next week- our big Season Finale!!

33:21: End credits

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And on the Socials at:  

Debbie:  LinkedIN and @DZmorenski on Twitter  and @dkzcoach on Facebook  

Kevin:  @BigBuzzKev on Twitter